Everyone at Keenan was very nice and helpful. Mostly David and the other gentleman at the front desk whose name escapes me at the moment. They were both friendly and went above and beyond to make sure my experience was exceptional. Both answered any questions I had and made my visit(s) very easy-going.
Vehicle Make : Volkswagen
My car looks better than new and I appreciated the text updates. Also was done one week ahead of schedule which was awesome. Thank you!
Y'all have done an amazing job, it looks fabulous, thank you for a job well done. God bless y'all and have a nice weekend.
The service was amazing. Very timely and helpful over the phone. Prompt updates and really helped make a difficult situation as easy as possible. Thank you!
Thank you so much for your quality and care for my car. I would recommend your services to anyone. Again, Thank you for your services!????
Fast, courteous, good workmanship, and responsive!
I couldn't be more pleased with the quality of the work and the feeling that the company really cared about customer satisfaction. Special thanks to Nathan Tarr.
U did a good job on my tires and the washing keep up the good work
Excellent customer service.
I was treated well and my repair looks great....
Everything was Great from the customer service to the repairs and also letting me know everything that was being done along the way Thanks again
Thank you for providing great customer service, making everything easy on me, great attitude and great work. Y'all kept me updated on the progress and any additional problems y'all might've ran into. My car looks great I really love that y'all provide a car wash after services were completed !! Keep up the great work.
Great customer service. I was happy that they washed my truck after the repair. It looks great
Everyone was very professional and efficient when helping me with my needs. I loved the personal cuz latimer service and the updates on my car. I will most definitely recommend this company to someone in the future.
I noticed a scratch on the rear passanger door that was not there before...did not see it until i got home
The service was excellent, communication was provided the entire step by step process. The eta of completion was right on target and my car looks brand new again. Thank you for doing such great work. I would definitely recommend this place to everyone.
Vehicle Make : Volkswagen
Quick professional service
Very happy with the service, we have been using this company for years and will be using you again soon.
Thanks!!George & Vera Sampson
The repairs are indistinguishable from before the damage. Excellent work and I wasn't expecting it but my car was cleaned as well. Picked up a nice clean vehicle. A
I think the work on my car fast and everything looks good. The staff was so nice.
Professional I would come here again and will be referring my family and friends thank you so much
Car was competed on schedule and the repair work look good.
Communication was poor. Took a really long time to get the work completed. Didn't seem at all bothered about the inconvenience caused.
Excellent service and craftsmanship, as usual. They even went the extra mile to paint over a dented segment that was not part of the original repair estimate! Thanks again!
Your kindness and the patience and knowledge of your job was extremely comforting..beginning to end.God Bless you all
Chris and the rest of the staff provided me with excellent service. Best I experienced in a very long time.
Staff was professional and courteous. Car was returned clean and within the time frame I was given. Very satisfied and would use you again
Rushed the job , I have to bring it back in ppl were very pleasant
Work is always done in a reasonable time, everyone is very helpful will answer all questions to easily your doubts. I like the daily updates regarding the repairs being done. As a USSA member I'm glad they picked such a good auto repair to conduct business with. Highly recommend Keenan to everyone. They do excellent work!
It was a good experience , and I 'm very satisfied with my car. Thank u again .
I was unable to drive off with my car due to driver side door wouldn't open
Very good work I mean outstanding!!!!!!
When I dropped the car of, it was estimated that the car would be done in 2 to 3 days. I really don't understand why it took 8 days. When I asked the question, upon my calling to check the status of my car, I was told they were short staffed.
Everyone and everything was perfect.very nice and accommodating from beginning to the end. I love the text messages keeping informed about my vehicle
Finished in the time specified. Updates were sent throughput the repair process. Glad I went with the Insurance Co suggested repai shop.
Although it took aliitle longer to schedule an estimate and appointment to bring my car in, I am satisfied with the work that was done. It was done within the time they estimated
I really appreciated the updates as you were working on my vehicle. God Bless You!
The work was done quickly and looks like new. I would recommend your company to anyone in need. Everyone was very friendly and helpful. Thanks much.
Keenan is great. They're so professional, helpful and nice. I would recommend them to anyone I know.
Vehicle Make : Range Rover
Faster turn around than expected. Wonderful responsiveness.
Great job. Received my car earlier than expected. Nice.
Great job. I received my car earlier than expected. Nice.
The repairs are flawless and the down time was quick
I have had several cars in the past repaired from Keenan and this was my first really bad experience. I never received a phone call from Keenan about the progress of my car. I also will tell you that I was getting the run around and told different things about my car when I called. When I was told my car would be detailed and ready for pickup at 8:00am the next day. I got there and my car was not ready or detailed. They took my car to get detailed and 5 min later it was back and very dusty on the interior. I was never told by the gentlemen who gave me my keys how long I had to wait before I could wash or wax my car. And he did not talk to me about what the work that was done. He seemed irritated. I was handed my keys and told to have a good day.
Great job on the car. Everyone I dealt with was helpful and courteous.
Completed job well and on time. I was surprised to see that they cleaned my car as well. That's an extra touch that made my day! Thanks!
I have always been satisfied with the quality, workmanship and customer service at Keenan. Thank you for maintaining high quality standards.
Great job. Excellent price. Only slight critique was took longer than expected by a day or 2
Nice folks to work with. Open to answering all our questions.
Great service, prompt and professional
They did a good job with communicating what steps my car is going threw every detail. They were very consistent with letting me know what was going on with my insurance company. They were really nice & reliable I would recommend people to them good job Keenan auto body
The team was professional and polite and I was completely satisfied with their work. A job well done.
I am very pleased with my vehicle repair. The staff was very professional and the transaction was seamless. After dropping of my vehicle, the associate called Enterprise Car Rental who picked me up and I was on the my way. The work was done in a timely manner. Picking my vehicle up, I had the convenience of leaving my rental at Kennan. I would highly recommend your company to my friends and colleagues.
The Kennan auto body repair staff was very professional & supportive they definitely not exceeded my expectations!
My side view mirror was accidentally broken while they were trying to repair it.
My experience with Keenan has been great from the beginning! The team members were kind, timely, and respectful. The overall experience was wonderful!
Very helpful & friendly staff
Always courteous and helpful. It's a pleasure to do business with them.
Great service. Knowledgeable and friendly staff
Sean was very nice & made me feel very comfortable about leaving my car with Kennan autobody, if I have any problems with my car in regards to another accident I would definitely bring that back! Great service and even better work
Keenan did a good job on my car and when they realized that they wouldn't be finished in time they let my USSA claims representative Karmie Lavoie that they would pay for the remainder of the car rental. I appreciate their hospitality.
They always back their work to make sure you are satisfied. They go above and beyond.
Paint didn't match, parts weren't completely reinstalled. Had to have the same conversation with multiple people multiple times before I got what I requested
Vehicle Make : Volkswagen
I just picked up my car all seems ok ...There are a lot of parts in my trunk Ii don't know what to do with ...I will call onmonday
I have to return bumper not fitted right
The job took 175% longer than quoted. The shop took no less than four tries to obtain the correct part for my car. They lied to me on the phone numerous times and the customer service was laughable. I can only imaging how furious I would be if I had to pay out of pocket for this horrible experience. I have asked my insurance company to send me ANYWHERE else should I need any additional service. If the customer experience is any indication of the repair work, I'm certain that my bumper will fall off any day now.
Someone should really give me a phone call to discuss
Great job Love that I get updates via text letting me know the progress.
Great customer service from the beginning to the end!
Thanks keenan auto Shop for fixing my car back to brand new, I really love my car...
Communication was the key and you all at the shop did just that
The customer service was outstanding!My car looks like new again! Very satisfied customer!!!
Vehicle Make : Volkswagen
Great service from start to finish. My car looks great! Thank you!
Keenan kept me informed on everything they did with my car. The service was excellent. Very SATISFIED with them.
Vehicle Make : Volkswagen
My car was clean and presented to me by one of your associates in a professional manner.
Quality Assurance of work. 5 Stars
You guys did a great job on my car you guys have exceeded all my expectations thank you job well done signed Mr.Simmons
The repair was beautifully done and the staff was attentive and professional .
The customer service was awesome! I was very pleased with my repairs, would I come back to you guys yes I would. Job well done!
Very courteous and got the job done well
Service was prompt and the representatives were courteous and professional. We especially like the lifetime warranty on your workmanship. It demonstrates your confidence in your work and how much you value customer satisfaction. If we have any issues or concerns, we will contact you as soon as possible.
They did a great job on my car. Also kept me up to date with the progress of my car. Thank you.
Everyone was polite and very helpful. Responsible and hard working.
My service to fix my car was excellent, but when i got my car back my GPS screen would not work, i don't know what happen, beings though i had work done only to my bumper, so what they did to my GPS i have no idea, it was working completely fine before i brought it there.
Thanks for your customer service.
Great job all the staff were very professional and courteous . I'll recommend to family and friends . Thank-you
I'm very satisfied with the service Keenan provided me with. Thanks for your work!
Thanks to the team and the front desk I enjoy the text messages keeping me informed
Everyone is friendly and professional. I have been there twice for service and both experiences have been great. The technicians also do fabulous work and they never keep you waiting long. I rate my overall experience a "10".
Very friendly and professional staff. The estimated date of completion was on time. They even vacuumed my junky car. I give their services an A.
Like the updates of the progress of the repairs
I appreciated being contacted on the status of the repair.
I was turned off by the approach of the 1st gentleman who asked me would I have a problem paying my 1000 deductible, I felt as though that was a stereo type, racist approach. I knew my deductible and not only that he told me what it was, when it was due (upon completion of the repairs) and what forms of payments were accepted (basically everything but cash) As a double minority (a black woman) I have experienced that behavior in my life several times and have never considered dealing with a business a second time afterwards. Just food for thought.
Kind and helpful reception team kept me informed throughout the process. Excellent workmanship. Thank you.
At the beginning of the process, I was more than satisfied with Keenan-their level of professionalism and commitment to ensuring I was kept abreast of the status of my repairs. I was kept up-to-date every other day and told when I dropped off my car on January 7, 2016 that it would most likely be ready to pick up on January 14, 2016 (seven days).
On January 11, I received a phone call notifying my that my car was in the paint shop and would potentially be ready on Wednesday, January 13, but most likely still January 14-which was right on schedule with the estimated time I was initially given.
On January 15, I received a voicemail notifying me that there had been a mistake and that my car had not actually been in the paint shop; they had been looking at another car when they made that call. I was told my car would probably be ready for pick up on Tuesday, January 19-which was already five more days I would need to keep the rental car.
I did not receive any phone call on Tuesday, January 19 and my car was not ready. I received a phone call on Wednesday, January 20 at 3:45pm notifying me that my car was ready to be picked up. That moved my total repair days from seven to thirteen.
I am more than understanding of mistakes, but what was supposed to cost me 98 for a rental car wound up costing me over 200. When you own a car, it is understood that there are costs you will incur, but the additional 120 could have been avoided if I had been given a better estimate of when my car repairs would be completed. I may have opted out of having a rental car and just taken other means of transportation to and from work.
I worked with Keenan in the past and was completely satisfied with the repairs completed on my car. This experience, however, was disappointing.
The job was well done. The customer service was great, I only wish that I was told sooner that my car was repaired because I had to pay an extra day for a car rental.
They were very helpful and very nice
The service was excellent. The whole process was seem less. I would definitely recommend there service to anyone in need!
The entire staff at Keenan demonstrated excellent customer service. I would recommend them to anyone needing collision repairs. Five stars for them!!!
The folks at Keenan are friendly, helpful, and professional. It makes an unpleasant situation (not having your car for a week or so) easier to deal with. Thanks.
Very good service and timely return of vehicle. Thanks
Excellent work courteous service
They are awesome- they inform you at every step along the way- they are courteous and efficient.
Vehicle Make : Mitsubishi
The service was very satisfying. Our car was in and out with repairs completed in a very short time. We were so pleased with the repairs and the car wash. Our car looks brand new.
I was pleased with how I was taken care of the minute I walked into their business. I would like to commend Dan. He was such a pleasant person each time I spoke with him, in person or on the phone. I would recommend your business to anyone.
Wasn't expecting you guys to clean the inside. Thanks a lot! Great work and nothing but professionalism
My tires still losing air after I brought brand new tires and you guys replace my rim. Plus my baby car seat latch has been glue shut! I have to pop up my rear seat to pull out my seatbelt buckle. Cause you guys didn't put it back properly. I want all this resolve asap! I don't have time to be messing around.I haven't had time to check out all the work you guys done to my car but once I do... you will hear from me!!! Giving me a list if all the things you have done. i think it's total B.S! I will review everything.
I can't begin to express how extremely happy I am with the level of professionalism of service Keenan provided to and keeping me informed on the progress of repairs on a daily basis. The staff at Keenan is awesome.
Very easy to work with. Car looks brand new
I received great service at Keenan Auto Body! The work to my car was perfect and Dan and Betsy were very professional and helpful!
The team at Keenan did an outstanding job from start to finish. They provided top-notched customer service, kept me informed, and treated me very well. The repairs to my vehicle were done in a very timely matter, my vehicle looks great. And I am completely satisfied with the outcome. The team at Keenan are dedicated professionals and I will absolutely return if I ever require any repair service in the future. I will most definitely recommend Keenan to my family and friends.
Professional straightforward experts.
Great Job. You Team in University City is awesome. Thanks Again.
Quick reliable service, my car was ready and cleaned on day promised. I will reccomend anyone needing repairs to your company. Thanks again! Job well done!
a they always go above and beyond plus they made me feel welcomed.
Great, courteous service. Loved the text message updates and photos.
Fantastic service from beginning to end. 11 out of 10. Thank you - Laura Keane and Mark S
Kept me totally informed and finished the job in a timely manner. Great people too.
My experience was great,everyone was pleasant snd professional. And I just loved the daily updates about my vehicle. Keep the great work up.
THANK YOU FOR A JOB WELL DONE AND ALSO OF BEING KEPT UP TO DATE ON THE PROGRESS OF THE WORK BEING DONE.
Staff was great and the job well done...
The treatment was awesome from the beginning to the end. Very satisfied with the job that was done. I would highly recommend them to my friends thank you for a job well done.
Matt Padden was great, he was a tremendous help through the whole process with regular updates. The service received exceeded expectations and I will certainly recommend this facility to family and friends for repairs. Thank you Matt.
Thank you job well done it was a pleasure doing business
Job well done.Second time around in two month.
I like how they kept me inform about the process that they where making with my car
The texts and emails were great for keeping me informed. Matthew Padden and his team helped to get me my vehicle in a timely manner when I had to be on the road for work travel. My car looks brand new! Very friendly and helpful receptionist and office overall.
Thank you for exceptional professional service and communication long distance on our 2016 Acura MDX ADV.
Bruce 'n' Connie Lauther
Great customer service they kept me informed, the workmanship was good quality. Over a great experience.
Keenan let me know what was going on every step of the way. When I went to get my car, the work they did was beyond my expectation. It looked perfect. Overall, I was very happy with my experience. No details were missed when it came to getting the job done. A huge thanks and job well done.
I liked the fact that I was kept in the loop on my repairs. I was called everyday on the status and the car was done on schedule. The repair was done excellent you can't even tell it was damaged! The people treated me great I rate my experience a 12 out of a ****-10 scale hopefully I'll never have to use them again but if I do I know where to go and know where to recommend my friends. When it comes time for a new paint job I will be going there.
Damage still exsisting on back bumper of car.
My experience with Keenan was great. Excellent customer service and excellent work on the car.
They did everything RIGHT. Great team over there at 45th. And Market st.
This was my second car that received body work at Keenan. From A-Z at both occasions the job was done 100%, including body work, customer interaction, and follow-up.
**** Hutton, Philadelphia Market Support, was very helpful. She assisted me and answered my questions. Keenan @ University City will always be the place for all of my auto body needs. Thank you to the whole Keenan team for a very smooth experience.
Very satisfied, i will definitely recommend keenan for your auto body repairs, customer for life. Thank you. The customer service was excellent
Professional, competant, experienced staff kept me updated while my car was being repaired. They did an excellent job.
Awesome job guys!!! Love your work and customer service!
On time and excellent work!
Everyone did a great job on my vehicle I really love the text messages that I receive each day giving me an update I felt like I knew what was going on each day with my vehicle. I will recommend this place for other people who are looking to get their vehicle fixed you did A number one job
They made my bumper look brand new like it was never touch before
Matt and the team was very helpful and cooperative in expediting repair of my vehicle.
Wonderful customer service, pleasant staff
I never got any call from the shop with an estimate. I finally call the customer service person who emailed me to ask what was happening. She told me that they were trying to get the car ready for Friday. When I stopped by the shop the male said that they were trying to get the car done. When I asked why I hadn't gotten a call he apologized and said that he had been trying to fit my car in since I was a walk in.
Everyone was very professional and courteous. I will definitely refer people to this business. Thank you for a lithe amazing work you did on my car.
Job was completed ahead of schedule!
Please make note of the initial contact, so when a customer comes in he dose' the have to start again giving info
Vehicle Make : Volkswagen
Keenan Auto Body not only repaired my car in a timely manner, they did not hesitate to keep me updated on everything. The employees are great, I love Betsy she is great never a dull moment when she is in the office.
This is the second time I have used Keenan's and both times, the service was exemplary. You are very accommodating and communicative and made the process of having my car hit and repaired as pleasant as possible. Thank you again.
Keep the constant contact,calling and update going, I really liked that
Great work , I will tell every one about your shop thank you.
Easy to schedule the repair, good communication and pleasant people.
Getting in an accident is never fun, but the team at Keenan-Lumpkin made the repair process as painless as possible, and the car looks great.
The people I personally encountered were professional and very pleasant.
Vehicle Make : Land Rover
Very professional. Love the text updates!
The level of professionalism and commitment to continue to communicate left us with a great impression of the care our vehicle would get while being repaired. Thank you for making us feel that we were trusted long time clients