Although my insurance made the experience as difficult as they could, Christina was awesome at keeping me informed every step of the way. There were several challenges out of CarStar’s control but they were always communicative and helpful. I hope I don’t need a body shop again, but if I do I will definitely use them and I will recommend to others. Thank you!
Thanks everyone at Carstar. For such an awful experience having both of my cars heavily damaged. The people at Carstar made the whole process as great and simple as I could possibly imagine. Very nice and professional company, and my cars turned out perfect.
Thanks for finishing the work in time. The car is beautiful, so clean, and looks better than new!
Work was done quickly. The regular text updates were great.
You guys did a great job getting my car back quickly and in beautiful shape! Thank you!
Great job car looks brand new !
I will continue to recommend you.
I'd like to thank everyone at CarStar West. Their personnel was great. They let me know each step going forward. I also liked the 2 weekly status updates.
Work on car was great.
They lost my garage door opener. I am furious. It’s an enormous expense and stress bomb.
Manager was rude and dismissive about it.
They should always hand it to you before taking your car. My husband said that’s what Perry and Terry does.
I’ll never come back.
I liked the daily updates on where y’all where in the repair pricess
My family has used Carstar West Auto Body several times and when my insurance company recommended another repair shop, I said “No thanks”. I trust Carstar West to repair my car correctly. My car looks great and they went above and beyond in cleaning and detailing my car - which was completely unexpected.
You all were fantastic. Thanks so much!
A truly professional, very skilled and competent staff, and they all give amazing customer service. This is the second time that I've worked with Dale, and he is both knowledgeable and a great communicator. While I don't look forward to needing my car repaired (UGH!!), having it repaired at Carstar certainly makes the experience a lot more pleasant!
They did an amazing job and got my car done early!
Great work done faster than was told. Thanks very much
Everyone was professional!
I am so thankful for all the amazing communication. I appreciate the option offered concerning the bumper and the conformation call. The work done is supreme! I felt very supported by the staff. I am going to recommend others to your company. Thank you for all that you are and for the awesome service!
The text updates were really helpful and made me feel involved in repair progress. Drove home well!
The final bumper to bumper assessment was helpful. We found some last minute touch ups and items left inadvertantly in the car!!! The communication & frequent updates were great. I appreciated the thoroughness and ability for the team to stay on time line expected with my car. Thank you!
There was a couple of days of delay for getting the job completedd as originally planned, however with the time of the season and colds and flu going around a little sick leave is understandable. And I appreciate them for taking the time to ensure all the ordered parts fit properly! I am very happy! My car looks better today than before my accident! I will certainly recommend Carstar West for any repairs needed on your vehicles! Another thing I appreciated was getting text daily on the repair progress! Great job guys!????