Staff was friendly and the work done was above expectation.
Chad was great at keeping me informed. Thank you
Chad and his team members went above and beyond to make sure I was 100% satisfied with my car repairs.
Great people. Great work. They took care of all of the insurance details.
Quality of work!
The communication was great!
Very well done and professional.
My car looks great, went above and beyond my expectations. All employees that I had contact, either on the phone or in person, with were considerate and helpful through the whole process.
The customer service was outstanding!
You stuck to your promised delivery date and it was a job well done. Thank you.
Super friendly staff and looks like they did an awesome job on the car!
The repairs look great, however, I was quite upset that all of my notifications said that my car would be complete on 12/16, but then on 12/13 at 4pm I get a call saying it was finished, when I asked if I could pick it up, the woman on the phone said that carstar must notify insurance when repairs are complete and I could be facing out of pocket fees for an additional day with the rental car. Carstar closed at 5pm that evening-the same time I got off work all the way across town. The woman stayed late for me to pick up my car which I appreciated, but it was a huge inconvenience and I had to cancel plans to pick it up that night. Updates should me more accurate, and they should not be telling you your car is complete only one hour prior to closing.
The car was done in the estimated time and looks great.
My car is perfect and you completed repairs a week earlier than expected. Thank you.
Thanks to all for a fantastic job. My car hasn't been this clean in a long, long time!! Great job, I would recommend you to anyone needing body work.
Vehicle Make : Land Rover
Everyone I dealt with was professional and friendly. They made a stressful situation so much better. everything went smoothly and I felt like my car was in excellent hands!
I'd give every aspect of the experience a 10.
Great customer service... friendly staff... clean lobby
My vehicle turned out great. The staff was friendly and knowledgeable.
From the time I dropped my car off, to the time I picked it up the process was so easy and my car looks like new. I'm so happy with my repairs carstar did a fabulous job
Great service. Friendly and professional. Couldn't be more pleased.
Wayne and his staff did an awesome job on my Jeep. Would definitely recommend CARSTAR Ideal Arvada to anyone who needs collision repair!
Updating by text messages was great! We have always received excellent service. Thank you!
excellent services .and I'm very satisfied. I would refer this place to friends and family
Very professional and friendly. The website was great in keeping me informed.
It was an easy process and the car was finished before the promised time. All of the people are friendly so an overall great experience
Everyone was nice and approachable always a smile on there face the job got done quicker than I expected and it was a very nicely done
I was kept informed during the repair and the final cost was exactly what I was told it would be. Totally satisfied with the repairs to my vehicle and the customer service I received!
Looked just like a new car
Cleaned inside also beautiful
When I left felt like I just bought it
Nick and Sarah were very friendly and informative
Vehicle Make : Volkswagen
We appreciated the regular updates on the status of our repair, including photos of the car showing progress.
Jenifer Hernz was great she always kept me updated and treated me very well your lucky to have an employee like her. Thanks again
Love it! Thanks for the fast service! All 10s!
We were so impressed by how kind, warm, and helpful the whole front office staff was. Everyone seemed to be on the same team and worked together to make our experience as smooth and seamless as possible.
The work done was perfect. The constant communication with us was comforting and appreciated.
Thank you so much!
My vehicle was repaired beyond my expectations.
No comment yet I have an appointment again tomorrow
Outstanding service. Always great updates. Great staff!!!!!
Vehicle Make : Land Rover
Jennifer was so kind and caring. I really felt better after meeting with her the first day. The whole process from start to finish was totally stress free and my car is back to 150%!
You guys are fantastic. It was a really good experience and I will recommend you
Very satisfied. You guys are great
Everything was done alot faster than anticipated and to our complete satisfaction. Thank you for such a thorough and great job!!!
Fantastic customer service and the staff was very professional and a pleasure to deal with
Customer service was amazing! So nice and helpful the whole time.
I am happy about the work Carstar did .. Hopefully we can forgive why my check engine light came on after I got my car back
The shop fully explained the entire repair process in terms I could understand. The quality of the work is absolutely outstanding. There was truly care and concern for my situation. My car was delivered earlier than promised. The customer service was outstanding, with getting updates every other day. I have already recommended this shop to anyone who would listen. Best experience in this industry ever!
This was by far the best service I have ever received at any auto service company. The quality of your workmanship was great but that is a given at most shops. What separates you far above any other company is your outstanding service. Your are totally committed to satisfying your customers by fulfilling their expectations, taking away the burden of dealing with the insurance company and regularly communicating any information or progress on the vehicles. You care as much about the vehicles as your customers do. Your customers don't have to worry or have to face any hassles because you guys let your customers see that you have everything under control. Jennifer took care of the repairs on my car and I hope her manager and shop owner knows what a valuable employee she is. She is a gem that they better make sure they do everything to keep. You guys certainly have this figured out and should be teaching your model to other auto service companies. Thanks for turning a usually dreadful hassle of auto repairs into a pleasant experience.
Wayne and his crew handled all the details getting my Honda windshield replaced including the necessary rust repairs. One of the national glass repair chains came to my house to do the job but couldn't do all the work. Going to the Ideal Carstar professionals first would have saved time and now I know the job is done right. By the way the cost to me was not higher for their great service.
Very friendly. Kept me informed on the repairs. Finished job early. Car is so clean thought it was new.
Quick, professional, good attention to detail and high quality work, great body shop.
Text updates, responsive and upbeat customer service, seamless
integration with my insurance and with Enterprise rental car. What's not to love??
Very professional. Customer service provided by Dennis was excellent!
They did an awesome job and got the job done quickly.
The service and quality was first rate.
The Volt looks great and the team there is awesome!
You were great! You kept me informed and finished the repairs before the anticipated date
Brought my car here twice. Love the work and the staff is always friendly.
they fixed my car in 2 weeks (I have never had a body repair done that quickly) and it looks beautiful, everything matches perfect. My car not only had body damage but damage to the drivers front wheel. This was the part that worried me the most, but it drives very smooth and everything feels very much in alignment. Additionally my car was spotless inside and out when I picked it up. I have never had a body shop clean a car like that. The staff kept me updated and were wonderful everytime I had contact. I will definitely recommend them to my friends
Your customer service and daily text updates were awesome!
I have gone to you for many years (back when it was Clyde's Auto Body), and couldn't be more satisfied. Your expertise, efficiency and kindness is greatly appreciated. Thank You