Awesome job, both with the administrative and repair sides of this experience.
Thanks for your professionalism.
The process was easy on my part and everyone I worked with and talked to was very friendly! I would definitely come back.
Quick and easy. Thank you.
My only suggestion is to fix the automated emails that go out regarding repair time. Those emails were misleading as they were off by a full week. Other than that, I was pleased with the service and Chad in particular was very easy to get a hold of and communicate with.
Fast and very friendly. I like the way that they keep you posted. Thank you great job.
The communication on the progress of the repairs was very good. The projected time of completion was right on time. The repairs look good and professional. The issue we had was that we contacted our insurance company to insure that all payments were made including the deductible even called them again to verify this prior to picking up the vehicle and were given the name of the individual that they had spoken to at Carstar. When we went to pick up the vehicle we were informed we were required to pay the deductible which had already been paid a week prior in the original payment by the insurance company. The person requesting additional payment was the person that the insurance company said they had spoken to. But when this was addressed with that person at Carstar they said they only answer phones although that was the person requesting the additional payment. Something seems not right with this.
Problem with rental car process
The work was exceptional and completed in a very timely manner. The staff was very friendly and made the whole process very easy.
Chris Martinez was great and, as usual, the quality of work was exceptional.
From the initial estimate, to confirming and setting up the actual appointment for repair and the transition to a rental car all were top class I was also notified in a timely manner when my truck was fixed and the quality of the repair was excellent. I am highly satisfied with my experience at Canstar and would recommend your services with confidence to any potential customer. Thank you!
These guys are ABSOLUTELY amazing! I had nothing short of a wonderful experience with everybody. They were incredible at keeping me updated with every process on my car, they were kind and caring, and I couldn't be happier. My car looks magnificent! I received a layout of all repairs, alignment numbers, and cost. I hope to come to them in the future for any repairs I may come across. I really appreciate all that everybody there has done for me and my car.
Keep up the great work!! Y'all the bees knees!
Thanks for your help and courtesy.
After looking the repairs over. Everything looked pretty good. My main concern was the 300 miles added on to the truck. What was the need for so many miles.Roughly 9100 to 9400 miles seems to be excessive even if for parts run.
Everyone was very nice and my repairs were completed in a timely manner (earlier than expected) the entire process was painless, start to finish, and my car looks great!
Vehicle Make : Mitsubishi
What great service here very helpful in evertway
You made my claims experience easy! Job well done.
This is second time I had my car with you and both times I am very pleased so fast and great job .thanks guys
Ideal Carstar Arvada is great. They treated my vehicle like it was their own. Highly recommend!!
The Carstar team was extremely friendly and provided me with frequent updates with regard to the status of my repairs. I've only had the car for a day and my brief inspection shows all work completed as expected and the car looks great. The PDR for the door ding I added on is fantastic.
Everyone was friendly and helpful.
Nice staff and was informed throughout my cars process
the employees were so nice and CARSTAR did and excellent job repairing my SUV and finished when they told me the SUV would be ready. I would highly recommend CARSTAR
Great service at a very reasonable price
So quick and easy and wonderful people that worked with me during the process. Thank you :)
It looks great, and I appreciate it being washed & polished. That was a nice surprise! Thank you!
I appreciated the updates via phone calls and email.
My car looks beautiful! Thank you!
You said it better than I can. Job well done
The attention to detail was great! My vehicle looks like I just brought it home off the lot! It's beautiful again!! Thank you so much! I will definitely recommend this business to my friends and family!
Staff was friendly and the work done was above expectation.
Chad was great at keeping me informed. Thank you
Chad and his team members went above and beyond to make sure I was 100% satisfied with my car repairs.
Great people. Great work. They took care of all of the insurance details.
Quality of work!
The communication was great!
Very well done and professional.
My car looks great, went above and beyond my expectations. All employees that I had contact, either on the phone or in person, with were considerate and helpful through the whole process.
The customer service was outstanding!
You stuck to your promised delivery date and it was a job well done. Thank you.
Super friendly staff and looks like they did an awesome job on the car!
The repairs look great, however, I was quite upset that all of my notifications said that my car would be complete on 12/16, but then on 12/13 at 4pm I get a call saying it was finished, when I asked if I could pick it up, the woman on the phone said that carstar must notify insurance when repairs are complete and I could be facing out of pocket fees for an additional day with the rental car. Carstar closed at 5pm that evening-the same time I got off work all the way across town. The woman stayed late for me to pick up my car which I appreciated, but it was a huge inconvenience and I had to cancel plans to pick it up that night. Updates should me more accurate, and they should not be telling you your car is complete only one hour prior to closing.
The car was done in the estimated time and looks great.
My car is perfect and you completed repairs a week earlier than expected. Thank you.
Thanks to all for a fantastic job. My car hasn't been this clean in a long, long time!! Great job, I would recommend you to anyone needing body work.
Vehicle Make : Land Rover
Everyone I dealt with was professional and friendly. They made a stressful situation so much better. everything went smoothly and I felt like my car was in excellent hands!
I'd give every aspect of the experience a 10.
Great customer service... friendly staff... clean lobby
My vehicle turned out great. The staff was friendly and knowledgeable.
From the time I dropped my car off, to the time I picked it up the process was so easy and my car looks like new. I'm so happy with my repairs carstar did a fabulous job
Great service. Friendly and professional. Couldn't be more pleased.
Wayne and his staff did an awesome job on my Jeep. Would definitely recommend CARSTAR Ideal Arvada to anyone who needs collision repair!
Updating by text messages was great! We have always received excellent service. Thank you!
excellent services .and I'm very satisfied. I would refer this place to friends and family
Very professional and friendly. The website was great in keeping me informed.
It was an easy process and the car was finished before the promised time. All of the people are friendly so an overall great experience
Everyone was nice and approachable always a smile on there face the job got done quicker than I expected and it was a very nicely done
I was kept informed during the repair and the final cost was exactly what I was told it would be. Totally satisfied with the repairs to my vehicle and the customer service I received!
Looked just like a new car
Cleaned inside also beautiful
When I left felt like I just bought it
Nick and Sarah were very friendly and informative
Vehicle Make : Volkswagen
We appreciated the regular updates on the status of our repair, including photos of the car showing progress.
Jenifer Hernz was great she always kept me updated and treated me very well your lucky to have an employee like her. Thanks again
Love it! Thanks for the fast service! All 10s!
We were so impressed by how kind, warm, and helpful the whole front office staff was. Everyone seemed to be on the same team and worked together to make our experience as smooth and seamless as possible.
The work done was perfect. The constant communication with us was comforting and appreciated.
Thank you so much!
My vehicle was repaired beyond my expectations.
No comment yet I have an appointment again tomorrow
Outstanding service. Always great updates. Great staff!!!!!
Vehicle Make : Land Rover
Jennifer was so kind and caring. I really felt better after meeting with her the first day. The whole process from start to finish was totally stress free and my car is back to 150%!
You guys are fantastic. It was a really good experience and I will recommend you
Very satisfied. You guys are great
Everything was done alot faster than anticipated and to our complete satisfaction. Thank you for such a thorough and great job!!!
Fantastic customer service and the staff was very professional and a pleasure to deal with
Customer service was amazing! So nice and helpful the whole time.
I am happy about the work Carstar did .. Hopefully we can forgive why my check engine light came on after I got my car back
The shop fully explained the entire repair process in terms I could understand. The quality of the work is absolutely outstanding. There was truly care and concern for my situation. My car was delivered earlier than promised. The customer service was outstanding, with getting updates every other day. I have already recommended this shop to anyone who would listen. Best experience in this industry ever!
This was by far the best service I have ever received at any auto service company. The quality of your workmanship was great but that is a given at most shops. What separates you far above any other company is your outstanding service. Your are totally committed to satisfying your customers by fulfilling their expectations, taking away the burden of dealing with the insurance company and regularly communicating any information or progress on the vehicles. You care as much about the vehicles as your customers do. Your customers don't have to worry or have to face any hassles because you guys let your customers see that you have everything under control. Jennifer took care of the repairs on my car and I hope her manager and shop owner knows what a valuable employee she is. She is a gem that they better make sure they do everything to keep. You guys certainly have this figured out and should be teaching your model to other auto service companies. Thanks for turning a usually dreadful hassle of auto repairs into a pleasant experience.
Wayne and his crew handled all the details getting my Honda windshield replaced including the necessary rust repairs. One of the national glass repair chains came to my house to do the job but couldn't do all the work. Going to the Ideal Carstar professionals first would have saved time and now I know the job is done right. By the way the cost to me was not higher for their great service.
Very friendly. Kept me informed on the repairs. Finished job early. Car is so clean thought it was new.
Quick, professional, good attention to detail and high quality work, great body shop.
Text updates, responsive and upbeat customer service, seamless
integration with my insurance and with Enterprise rental car. What's not to love??
Very professional. Customer service provided by Dennis was excellent!
They did an awesome job and got the job done quickly.
The service and quality was first rate.
The Volt looks great and the team there is awesome!
You were great! You kept me informed and finished the repairs before the anticipated date
Brought my car here twice. Love the work and the staff is always friendly.
they fixed my car in 2 weeks (I have never had a body repair done that quickly) and it looks beautiful, everything matches perfect. My car not only had body damage but damage to the drivers front wheel. This was the part that worried me the most, but it drives very smooth and everything feels very much in alignment. Additionally my car was spotless inside and out when I picked it up. I have never had a body shop clean a car like that. The staff kept me updated and were wonderful everytime I had contact. I will definitely recommend them to my friends
Your customer service and daily text updates were awesome!
I have gone to you for many years (back when it was Clyde's Auto Body), and couldn't be more satisfied. Your expertise, efficiency and kindness is greatly appreciated. Thank You