Overall outstanding service... from front end sasanna and to the repairer Scott are with kind and very good attitude's Thanking you guys very much. I would recommend 100% 'pacific elite" to everyone.
Very happy with the service. Everything was done promptly and accurately and no time wasted. Will return.
Scott Marley was so professional and really kept us in the loop! It was a great experience! This is our second time using Pacific Elite. Great service and the car was ready sooner than expected!
Well done! Scott kept me in the loop through the whole
Process! Thanks again!
I'm particularly happy with the early delivery of my vehicle and as always your service is great. Scot was very attentive and again was on top of keeping us informed of the progress.Thank-you.
Customer service was outstanding!
The service was great the car look great and I'll be back in a couple months to fix another little dent.
Thank you Scott and the front desk lady whose name I forgot but she was very helpful thank you
They explained everything along the way and it made me feel very comfortable
Never had such great service. Scott is fantastic anytime I need anything I will go to see him. Superior service and communication
Thank you for keeping me updated on the status of the repairs.
Vehicle Make : Volkswagen
Everything was amazing. Zero complaints! Staff, time to repair, quality of repair. All was great.
Delivered back earlier than expected. Notified of updates throughout the process. Great work and nice to get the car back cleaned inside and out. Friendly service
Scott Marley provided outstanding service from the time I came in until I received my car back. He gave me a very fair estimate for painting the hood and T-top panel on my 2002 Pontiac Firebird Trans Am. He told me the repairs would take about a week, and it was finished a day ahead of schedule. Scott kept me informed by text messaging every step of the way, and when I got my car back, it looked like new!
My wife and I also spoke with Susanna at the front desk, and she was very pleasant to speak with and provided the necessary paperwork.
I have brought several cars to Pacific Elite for body repair work in the past, and the results were outstanding every time!
Absolutely fantastic job. Completed on time and within the quote that I was given. My car looks as good as new. They came recommended by my car dealer, and I wouldn't hesitate in recommending them either. 100% satisfied.
I appreciated the car wash and light vacuuming you did to the interior of my car. However, I never received any text messages.
It was all very easy for us. Scott was very nice and made the whole process very painless.
The whole crew was excellent
I am so truly satified . great job and thank you again Rick for being such a professional .
Scott Marley is a great representative for this company. His
personal attention to details instills confidence to the customer. Thank you. Jim
Scott was very informative and walked me throught the process with clarity. I am very satisfied with they're operation.
Rick and his team did a really nice job with the repairs on my Ford. The repairs were explained to me thoroughly and completed ahead of schedule. Plus, I ended up not needing one of the parts I was originally quoted (and would not have seen in the normal operation of my car) and Rick sent it back and lowered my overall payment without me saying anything, which I think shows a good deal of trustworthiness. Great experience. Thanks.
Rick and Susana were great. Susana was extremely helpful with the issues I was having with Enterprise Rental, l and her advice did result in a better rate , an upgrade in my rental car. Thank you .
Car looks great, and Scott was awesome!
Scott was wonderful he fixed my car perfectly
Scott Marley was awesome! Very helpful and prompt
Car looks great! Scott and everybody were very helpful.
The service was excellent. I have no problem referring anyone of my friends to your company
Great service! Honest and friendly staff.
Thank you for everything :)
The whole team at Pacific Elite was great. I would do business here again in the future.
Vehicle Make : Volkswagen
The car looked very nice. Great job.
Great team and wonderful service! If I ever have to get my car repaired this is definitely the place I will go!
Great service. Will recommend in future. Rick Silvera was great to deal with
We're very satisfied with the work on our Honda Pilot and Scott's service. The work was completed on the day promised. Thank you.
Rick and his team did a wonderful job on my car. I was really worried about the paint matching the rest of the car and they matched it perfectly. He always answered my questions and was really helpful with everything. 10/10. Wouldn't take my car anywhere else! These guys are awesome.
Customer service was 1000%
Prefect care and got my car back earlier than original pick up date
Rick did a great job with the repair and timeliness.
The team was warm and friendly. I like receiving the text updates.
I appreciate everything that was done on my car. It looks really good. This was a great experience from the beginning to the end. The receptionist very pleasant and welcoming. The tech that Worked on my car very friendly and gave me a ride home. I picked up my car this afternoon and my car looks better than new.
Excellent communication pleasure doing business with
The guy I felt with was amazing. I think his name was Rick . I believe he is the manager. Everything happened just as he said it would. And they finished a day early. My car was emasculate. Rick is abosulutly the best body man ever.
I was pleased the way pacific Elite handled my case and the timing I got my car back on time and the is excellent.
Scott was very nice and professional
The wirk was done well too
Great job! I was well informed of the process and everyone I spoke with was friendly but professional. Hopefully I don't need to use them again, but if I do, I'd feel well taken care of.
Scott was awesome. From start to finish this process was cafe free for me. Scott updated me regularly and made everything seem simple. In a situation like these, it's nice to have someone like Scott make the process painless. Great office feel In general. Mechanics were awesome. All in all I hope I don't have to bring my car back, but I will for sure recommend Scott to anyone who needs car help.
My truck came out a little later than originally Thought, Rick explain to me what was going on in the shop, he handled it well and it was a good experience, all in all very easy thanks Bill.
Scott is the best. He provided a great service to my car. His customer service is excellent. Thank you
Embarrassed to say this is my second time here in the last six months. But, it was the most painless experience, both times. Pros who know what they are doing and get the job done. Thanks!
Excellent!! The best repair shop in Los Angrles. Rick Silvera is amazing! Professional with great customer service . Thanks!!!!
The best body shop experience. The staff were friendly, professional, and courteous. I received texts about the status the car repair every step of the way. When I picked up my car, the car was washed and cleaner than how I brought in. Scott also called me and told me everything I needed to know about the repair. The car was delivered in a timely manner and the waiting room was very clean with refreshment. I am very pleased with the kindness of the staff and the quality of their work. I will recommend this place in a heartbeat.
Excellent work and excellent customer service!
excellent workmanship.delivered as promised.
entire office and workshop exudes first class
operation.also helped with post delivery problem
with rental agency.they made phone call, problem
thank you scott marley and team.
Great customer service at the canoga park location. The staff is thorough and pleasant.
Excellent service and communication. My vehicle looks like it never got hit. Thank you to Scott Marley and his staff!
Great customer service!! Scott was very helpful and did an amazing job on my car!! Great place!! Highly recommended!
You guys did an awesome job! The timing was quick as well. I'm greatly impressed.
Thank you so much! Have a wonderful holiday season!
Scott, staff were professional and
kind, amazing results my car looks brand new!! Fast too, 2 day turn around!!! I am very impressed and would surely use Pacific Elite Collision in the future!!! They are A complete package, helped with rent a car, easy and efficient!
Big thank you!!!
Rick Silvera and Susanna were fabulous! My car was completely faster than anticipated. The actual work was great!
From Susana to Scott they were extremely helpful and responsive. They always went out of their way to accommodate.
Completely satisfied with my whole experience. I was called within minutes from talking to my insurance to make an appointment . I really liked being informed of the process while my car was being worked on. Scott was extremely helpful in getting my car done ahead of time. My car looks brand new and clean. Glad AAA works directly with you.
Scott and his team are an amazing group of people! They made us feel welcome and at home from day ****! My car looks like if nothing ever happened to it and it looks even newer than before! They worked hard and did miraculous work! I highly recommend Pacific Elite! I have nothing but praise!
Everyone there was very friendly and helpful
Susana was very nice and provide great customer service. Rick was professional and did a great job of explaining the quote and answered all my questions. My car came out great I am very satisfied with the work they performed. I will definitely be coming back to the Canoga Park location the next time.
Everything was top-notch From the service to the quality of work done on my car.
Susana and Rick were patient, personable, and extremely helpful and made what otherwise would have normally been a stressful, annoyance into a smooth and pleasant experience. Thank you, so very much to anyone else who was involved in the work (and even the cleaning!) of my car. It came out just beautifully!
Car was ready on time and fixed to pre accident condition. Rick Silvera was a pleasure to deal with and I was kept well informed. I will definitely recommend Pacific Elite to my friends and family. Thanks for the great service!
Both times I've brought my car to you guys it's comeback "brand new." Thank you for all the hard work you guys do
Everybody was great coud not have been more helpful
Susanna was FANTASTIC!! What a help, how professional, can't believe how kind she was. She gave me info in a timely manner, which was much appreciated. She's very good at her job. Scott was also good. He worked hard to get my car fixed as quickly as possible. He has a kind demeanor, too. He kept the expectations realistic, so there were no surprises. It was great working with both of them.
both Scott and Rick were personable and professional.
The car was done on time and looks great
Did a good job... cars was ready when they told me is was going to be really helpful...
Vehicle Make : Mini Cooper
Thank you for the job well done. Staff are very nice.
Kudos to your entire team, from Susana to Scott and the crew. This is my second time having my car repair at Pacific Elite and I am always completely satisfied. VISTA Ford's choice of shop is on point.
My repairs were handled professionally and expeditiously.
Everything was excellent. Very professional and timely with repairs.
Great people. Very trustworthy and capable. They did a great job and on time.
Good at keeping us updated on the status of the repairs being done.
The team members that I worked with at pacific elite were are friendly, helpful and willing to help. It was a pleasure to work with them.
Without a doubt coustomer satification 110% Again thanks to all The gal at the front counter was exceptional and most important the professional in charge my hero and nice guy Scott.
Great customer service starting with the receptionist and Scott kept me updated until my car was ready. Delivered my car just as promised and it looks great.
Excellent service and work. Car ready as scheduled. Excellent communication.
Excellent work and quick turn around. Very satisfied!
I am more than pleased with the level of expertise Scott and his team displayed in the repair of my automobile. Scott took great care in letting me know which stages my car was in during the repair process. Thanks again to the whole team at the shop.
Very professional and timely service. Scott was extremely helpful and kept us informed of everything that was happening. The personnel are very nice and friendly. We were very pleased with our experience at Pacific Elite!!
Once again I'm a completely satisfied customer. My repair was handled professionally from estimate to pick up. My car was washed and waiting for me in front. I will definitely refer all of my friends to Pacific elite Collision.
Thank you so very much.
Car looks great ...staff explained things thoroughly and told me it may cost more than the estimate which was good know and were very helpful. I'm happy with the service I received ... Pat Ohara
Excellent service, definitely recommend!
Scott and the team did an excellent job taking care of our car. Top-notch, superior workmanship and attention to detail! Scott's outstanding customer service and follow through kept us well informed and well cared-for at every stage. Thank you!
Best auto body shop. I would highly recommend them to whoever needs their service. Thank you
Great attention to detail, communication, and information. Went above and beyond and made it all very easy and worthwhile.
Service was excellent. Everything is done to my satisfaction. Thank you for your help.
Scott was very helpful and knowledgeable.
Great team communication.
Great job! Awesome aervice!
Scott is very professional and helped me all the way. Over all 10 pints.
Everyone was wonderful to work with, they were professional and friendly. Explained the whole process so I knew exactly what was going on . Just got the car back and it is perfect.
Very happy with the work and really appreciated Scott and all his attention to detail.
Very professional , give updates every day , accommodating , punctual , finish repairs on a timely manner .
Thank you for the updates and customized service. Scott went above and beyond to meet me on his day off so I could get life back to normal with my own car. The repairs look beautiful.
Excellent work on mybcar, great team and great communication all along the process.
Rick and Susanna
Great service, excellent work. Thank you
Overall job was good. Good customer service good communication.
Great work and great staff!!!
job well done, and beautiful service specially Scott and Suzana were very nice!
Omg!!! Everything was done pretty fast!!! Scott kept me updated about the status of my car and he has a very great attitude towards his customers! Love his energy! When time for pick up, the lady at the desk was very welcoming and helpful:) They all made sure we were taken very well off.
Extremely professional and knowledgeable. Quality of work was perfect.
We are really happy for our car repair service with pacific elite collision shop.The most important part was updating customer for their vehicle. Really liked that. Also all the mechanics work on my car, thanks to all of them.
Rick, was outstanding as well as the work done. I'm completely happy, so happy I will recommend Elite to all my family and friends.
Thanks to Rick and everybody at Pacific elite for a fantastic job !
Rick did a great job and keep me informed
I am more than happy with the results! My car looks amazing!!!
Scott Marley was very professional and accomodating. He made the entire process work very smoothly. We would definately recommend your company to our friends who need collision work done.
Rick and Scot were super. Our repair was handled with dispatch and completed ahead of schedule. Scot kept us advised of progress by phone. The work was perfect as we expected it would be because we are past customers, three times now. Thanks.
cheerful, courteous, and excellent workmanship
Great experience - my car was completed quickly and Rick is always kind and professional.
Everyone was great. I really appreciated the texts giving me updates about the repairs as days went by. I really liked Scott and the receptionist (I can't remember her name) were nice. I would refer friends and family to your shop.
I did not expect the repairs to be done so fast. Excellent job!
I would recommend Pacific Elite to any one who needs body shop assistance.
This was a terrific customer service experience. The shop is clean, and the staff is professional and polite. Rick did everything as promised. I love that my car was repaired so well! The Icing on the cake was the clean car upon delivery back to me! Thanks !!!!!
Pacific Elite made an unpleasant situation easier to deal with. Thank you.
Excellent work by Rick and his crew. Scott does excellent up to date and progress.
Great service! Would recommend this company to my family and friends!
You guys were great. You kept us informed about our car, repaired it quickly. Have already told some family about you.
Everyone was very competent and professional. The staff is very efficient and caring. I will definitely recommend this company. The work was completed quickly and with the best outcome. Thank you
Excellent service and quality of work
Vehicle Make : Volkswagen
As usual, xlnt service & work ????
Very professional and they were pleasant to work with
Everyone friendly; facility was clean; Car was ready when promised.
Yes I was very satisfied. Thank you.
Thank you Rick and Susana! You are the best!
Car bumper scratches removed and looks brand new. Top quality, highest recommendation to Rick and team. I was kept updated on the status of my Lincoln MKC 2015 each day via text messages, and was always ensured my car was being well cared for during repair process.
Efficiency and open communication was truly appreciated.
Rick was upfront about the timing of the job & kept me posted. He was polite, empathetic & treated me with respect. The finished product looks like new. I would recommend the auto body shop to anyone in need. Excellent experience.
Great customer service and great job on the repairs
I was greeted very professionally and with compassion when I first went in for an estimate. I was kept informed of the progress of the repairs and am impressed that I was able to pick up my car two days earlier than I had expected. My car looks terrific! You guys do great work!
Great service and quality work!
The staff was great at communicating the process of repair, payment, etc and everybody was very concerned that I was happy with the work done!!
Great experience. Nice job Suzanna, Rick, and crew.
Excellent services. Thanks
We would especially like to thank Ivan for his excellent service and attitude. The car looks great so far. Thank you. We also like the e-mail updates you send.
Ted R. Haas
Outstanding 5* company. Many thanks to Ivan Castillo, the secretary in the front office and to the ****, & mechanic and anyone that I missed that made a perfect repair job well done, The friendliness, ease, and comfort that occurred was the best.
The repair was done on time, actually somewhat faster, and they were even able to help us out with an optional item at no cost.