I already contacted the offices, and most of the repair was great, but had a couple issues:
- windshield molding is loose
- emergency brake is looser
- door that was worked on does not close quite as well as the others
- steering wheel mounting screws had covers before - are missing now
These were all confirmed when I took it back today. I will return on Monday for the repairs.
Aaron was very professional and courteous. Even when a problem arose with the repair, I felt like my business mattered to him. I'll never go anywhere else for bodywork.
My contact was Aaron B. in your Van Nuys facility. He was wonderful. He kept me informed throughout the repair process. Aaron was in contact either by phone or email. He was friendly, professional but warm. I learned from him that your shop even takes care of rental returns. It was very much appreciated and saved me time. I know where to take my car for any future repairs.
I am impressed with the level of care and professionalism CC provided me. I was especially satisfied with the amount of time it took to return my car. My Jaguar looks pristine and I have CC to thank for it.
Aaron is superb. He is genuinely kind and ket me apprised the entire time. He made me feel comfortable. Miss Rosie at the front desk was amazing. She was gracefully kind. Her customer service is also genuine and made me feel great.
Whoever the young lady was at the front on Saturday March 18, has no customer service skills. She was not presentable or kind. She also had music playing in the background that is not appropriate for the image and character of Caliber Collision.
Except for her, CC is a great business and I will refer my colleagues.
Rafael E. Umana
Everyone we dealt with went out of their way to be helpful and facilitate our repair. The work was completed ahead of schedule with excellent quality. I had high expectations of Caliber based on past experience and my expectations were exceeded.
I just want to say thank you to Ivan, he made this process stress-free my car looks great the whole team went above and beyond for me. Thank you to all at Caliber
John and the rest of the staff was extremely helpful and professional during the time my car was at caliber. I enjoyed the timely updates and honesty throughout the whole process.
Very friendly and comfortable. Helped me with the car rental.
Great customer service. Everything ran smoothly and I'm very happy with the results
Really nice Customer Service. Fixed everything plus more. Looks nicer than before the accident. Thanks for all the help and the fast service.
Very satisfied with the work. My car was done sooner than expected.
It was a very quick turn around, Aaron was very helpful, professional and he knows what he's doing. I am one happy customer. I'm so glad I pick Caliber ????
Friendly service in a quick and timely matter.
Everything was done on time. My car looks like nothing ever happened!
Great service! I love the updates and the prompt and courteous service.
I was very impressed with the updates I received throughout the repair process. John kept me up to date and I felt like I knew exactly what was happening and what to expect. Just a great experience during an annoying ordeal.
I found Ivan to be super helpful. He went above and beyond in customer service. I received phone call updates during each progression of my service and explanations for everything. I picked up a sparkling clean car too which was not expected. Best car service experience I've had because of his help! 5-star customer service - thanks Ivan!!
The facility was really nice and clean. Very impressed. Advisor was nice, he was polite and very professional. It was a great experience.
I believe all okay. Thanks
Upon driving my car for 2 hours, i am hearing a flapping noise everytime i hit the brakes.. especially on the right side passenger side area where it was damaged..i dont know why its doing it since it just got out from the shop..
Excellent customer service !!
Vehicle Make : Volkswagen
John kept me up to date with calls about the progress on my car. Although I was initially told by Gilbert that he would try to get my car done earlier, I was told once I dropped off the car that the time frame would be exactly what was estimated: March ****.
One comment: The following progress update made me laugh because it doesn't make sense. You might want to correct it so that ****/2 way and 75% agree.
We are half way to our goal! Your Honda is 75 % completed and still on target for 03/01/2017.
Ivan has excellent customer service and his personality was pleasant and overall great to deal with
Everyone was kind, it was quick and easy. Thank you
John kept me fully informed. He answered all my questions without hesitation. I would use you again. Hopefully I will not have the need.
Professional and timely...
You guys are really very good in updating the repairs we don't have to call you knowing we are in good hands. Everybody was courteous and John was awesome thanks so much. I will definitely recommend you guys not that I want my friends to have an acccident
I am amazed with my repair. I am so happy with how it ended up. Thank You. ????????
I was happy with the service from beginning to end at Calliber Collision. The service was fast and efficient. Ivan was helpful too and was in constant communication. I would highly recommend Calliber Collision.
Awesome staff and service, from beginning to end!
Ryan, the Manager, Freddie, etc.
Would definitely recommend!
Thanks again! ;-)
Ms Charmain H
Employees made me feel confident the car would look good.
This was my second time going there, I requested to go there. Therefore, I really like there service.
The whole process was outstanding!! So fast and easy. I was truly amazed and impressed! Ivan was absolutely outstanding. He has impeccable customer service and went above and beyond! My car looks fantastic! And they washed my car too! I will recommend everyone!!!!! Thanks Ivan and thank you Caliber and Geico!
John was excellent! Ivan was too. Very thoughtful and thorough.
Excellent service but it would be much better if your customer service personnel at the counter would smile more.
Great job excellent customer service
The service was great and quick. Be able to come in and out in twenty minutes. Stuff there were super nice and helpful!
Efficient, kept me informed with frequent updates, had the rental car waiting and ready when needed, everyone very professional, they explained the entire process thoroughly to me and everything went as they initially described it would, the car looked great when they turned it over to me.
The service was by far amazing. The entire group was helpful and very discriptive in the entire process. Love the email notification of where the repairs were currently at.
Great communication through out the process. Nice people to work with. Thank you for making it a painless experience.
I so appreciate Aaron dropping off my car. You have made my day! Thank you! Oh, and the car looks great (but I saw it in the dark). Thank you!
Everyone was amazing thank you to everyone who helped put my car back together
After a few unpleasant experiences with body repair companies I was very very pleased with the top standard service of your company Caliber.
I'm pleasantly surprised every time!
Thank you very much for your A service!????????
Service was excellent. Thanks to both Johns at samta monica and can nuys.Five stars. John at Can Nuys continually gave me updates. Work was xompleted in one week, amd it was excellent.
The staff are very professional. Customer service was great. They work with their clients in a respectful manner and job was done well. Kept me updated us to any issues and repair was done on a timely manner. Overall, happy with the work they've done.
Estoy satisfecho con el trabajo y el trato mable q me dieron, mi vehculo qued como nuevo igual q cuando lo compre y yo recomendare ese centro de reparacin a mis conocidos q necesiten reparar su auto
Gilbert was excellent during the entire process. Thank you!
Ivan's customer was superb! I don't think I have ever received more attentive, kind and knowledgeable service when getting my car repaired.
Couldn't have been more happy with the service an quality that Caliber Collision has to offer. This will be my nr.**** recommendation
My car looked great after Caliber finished fixing it.
Beautiful and professional job well done and excellent staff courtesy
I really appreciate everything Ivan did for me, he really made this experience painless. I would definitely recommend Caliber Collisions to everyone.
They get the job done and fast. Ivan my adjuster Would always update me what's going on with my car
Vehicle Make : Mini Cooper
Friendly staff. Great customer service. Felt at ease because Ivan and Daniel kept me aware of any changes or updates with my car, through text or phone call.
Good service from start to finish.
Very impressed with the level of professionalism and excellent customer service by Geico staff. In particular, Ivan who was assigned to my case, was not only very personable but clearly possessed the knowledge and ability to carefully explain the process and answer all my questions in a professional, knowledgeable manner. I would highly recommend Caliper Collision to business associates, friends & family.
I was absolutely 100 % satisfied with Mr Aaron
Bosko's assistance and service .He was highly
Professional from the time I dropped off the
Vehicle until I picked it up after the repair . I highly
Recommend Caliber Collision to all my friends .
Aaron Bosko is a true asset to your Organization
Thanks you for a great job Aaron
Everything was perfect and nice
Everyone I interacted with was so kind and personable. Jon, Daniel, and Grace were all excellent!
Ivan was great! Daniel explained things for me in a way that was easy to understand...the only problem i experienced was with thw rental car company's staff that you guys are partnered up with...as a collision/body shop with such great staff that partnership just brought my experience two levels down
Thank you so much for your help. Excellent customer service. You guys went above and beyond to make sure we were satisfied. Thank you!
Ivan took great care of us. After my accident, the last thing I felt like doing was dealing with insurance, car repair, and rental companies. Caliber and Geico, Ivan in particular, went out of their way to make sure the entire experience was far better than we expected.
Not satisfied they keep my car for 3 day for a minor damage, i call on my way to pick up the car and they still make me wait an hour and 10 minutes to clean the car I found a loose screw in the bumper and after all waste of time and 3 days with out my car I found a buble on the paint. So for a minor damage it took 3 day for fix that bubble may take another 3 days I definitely not satisfied and will talk to my insurance about this matter soonest I get a feed back from them..
Customer service was great and very happy with the whole procedure.
Vehicle Make : Mini Cooper
The communication was fantastic and informative.
Everyone I worked with: from the ladies at the front desk, to the all state reps, to the Geico reps, to the technicians were so kind, professional and efficient. They completed my car 5 days ahead of schedule and were in constant contact with me. This was the easiest experience I've ever had when it comes to car repair. Thank you SO much!
Everyone was really nice and I liked all the updates.
My experience was awesome! I have already recommended you to someone and raved on Facebook about you and GEICO. Plus my car was done a day early. Ivan rocked it!
Car was done in a timely manner, everyone communicate
With me during the process. I would definitely come back and recommend people.
Vehicle Make : Mini Cooper
Amazing service! Great staff
Amazing service. Fast repairs. Paper work part goes a little slow, but very satisfied with all other aspects.
Thank you very much Mr. Anthony Perez u have excellent service!!!
Vehicle Make : Mitsubishi
We just got the car and haven't tested it well. The look is good though. Thank you
Thank you for a smooth, quick and easy process. Excellent customer service.
Aaron was terrific and the whole process was incredibly easy. Thanks!
Between you and USAA the repair experience was painless. Everything went off smoothly and we felt Calibre staff did all they could to accommodate us. Thanks!
Vehicle Make : Volkswagen
Gilbert is an excellent to work with and very friendly. He also is very helpful and understand about my car situation. Thanks so much.
Ivan was excellent really helpful walked me through the entire process Thank you
You guys made this experience as painless as possible.
Vehicle Make : Volkswagen
Super thorough and kind. Definitely a pleasure to deal with.
Quick fix, as promised. Quality work and friendly service.
Thank you Ivan for keeping me posted constantly on the condition of the car. You are extremely helpful and made this experience enjoyable for me. Thank you so much for all your help.
Aaron was a great person with whom to work. However, my car was not completely fixed properly. The icon and message BLIND SPOT INFORMATION OFF were showing when I was driving the car. This is part of what should have been seen on the repair and the test driving. I need now to make another trip to your center unless this is something that can be done at my residence.
Ivan is very attentive and easy to work with... satisfied with the repairs and service.
Very much satisfied with the work done on my vehicle. And got it really fast from the time I dropped it off for the repair. Very courteous staff as well. Great job!
Thank you! The entire process was fast and simple. Additionally, Aaron Bosko did an amazing job keeping me informed and did an excellent job repairing the vehicle. Great customer service.
Great service. Gilbert was a wonderful communicator. I felt well taken care of and my car looks brand new
Ivan was extremely helpful during the repair process and keeping me informed of car status
You were all very kind and helpful, even when I was baffled by my own car insurance. Especially thankful to Aaron who talked me through just what I needed to do. Thanks everybody!
Amazing !! The girls were great! Both dropping and picking. Aaron is the best!! Thank you caliber
Great customer service. Great feedback and updates on the progress of the repairs. Great overall experience. Keep up the good work.
Anthony Perez did an incredible job as a service advisor. His attention detail, follow ups and delivery of my car were very professional. Thank you
Ivan was great! I loved the fact that he has constant communication updating me about the progress of my car. He was very professional and helpful. My car looks great, it doesn't look like it was in an accident. Truly a wonderful job on my Nissan. I would totally recommend Caliber Collision to anyone for the awesome work and customer service provided.
Anthony was very professional and kept us informed throughout the three weeks.
Friendly and fast service. I am happy with the repair.
This is the 3rd time I've used Caliber Collision. Nothing says overall satisfaction like repeat business.
Great customer service. Fast and good communication. Car looks great, and nicely shined up. Will recommend!
I am really happy with the exelent job you did to my car. Really profesional and the atention and comunication of the personal was exelent . Anthony is realy profesional and a very nice person . He is the best. Thanks Caliber Collision. Thanks Anthony.
Everyone who works at Caliber was extremely helpful and friendly. Thank you!
Very great job. We got back our car beyond our expectations. Thank you
Aaron rocked! He was kind and took good care of me. Everything went very smoothly and relatively quickly. My car looks great and I would highly recommend Calibur. I only wish the work was not so expensive.
Appreciated daily emails/text to keep me informed with the work progress. Thought the work was done well and efficiently.
Staff was always pleasant.
Tks so much
The job was efficiently done. Thank you.
I opted to receive text message updates on my car. I took my car in on Friday October 28th. I understand you guys are closed on the weekends so I was told
And expected to have my car done by Monday as I got a text message saying the car would be done Monday and is 67% done. Monday rolls around car is still not finished. My claim date changed to Tuesday. I wait until Tuesday, I get a text message at 9 am saying my car is almost done, I figured it would be done by the afternoon. No word until I decide to finally call at 4 30 pm. I speak to a nice man who puts me on hold then someone disconnected the call. I call back and finally spoke to someone who tells me my car won't be finished until 12
Noon the next day. That is a problem because I have work the next day at 4:30 am. The man I spoke to offered me a rental to which I replied I'm not paying for. He puts me on hold and several minutes later they said they would have my car done tonight at 6 pm. I get a call around 6 10 and my car is finished. I get there and Jose I believe was his name helped me. He helped me when I dropped off the car and apologized for the delay and even washed and detailed my car. I think he's the same person I spoke to on the phone and has been honest and cool with me since the beginning of the claim. My frustration turned to excitement because I was just happy to have my car. Although I believe that having my car 4 days in the shop is excessive to replace a broken rear view mirror, I would have been a littleMore understanding if I received communication earlier in the day that my car was not ready so I could Make arraignments to I could get to work the next day. Unfortunately that didn't happen and I was sitting at
Home waiting hours. My suggestion to you guys is to implement a better Update system or at least notify Clients of any status changes for their repairs. Overall I'm very happy with the job and I'm So glad to have myCar back.
Everyone was great. Thank you.
Caliber made my repair experience easy and fast. The entire process from dropping off my car, to getting updates, to seeing the finished work was professional and first rate.
Gilbert and Ryan were very professional with great customer service. Thank you so much.
Jabari was very helpful, attentive to detail, very grateful.
Vehicle Make : Volkswagen
This was the most professional and friendly auto service experience I've ever encountered. I'm even thinking about switching to GEICO in order to ensure I'm with Caliber in the event I have another accident.
Ivan was terrific - thank you so much!
Gilbert and the whole crew was awesome!
Great service it was fast and all everyone involved was polite, the daily updates are a good touch too. Keep up the good work.
Gilbert was helpful and professional and got my car looking like new.
You guys did such a gorgeous job. Our bumper looks brand new. We loved how you stayed in communication the whole step of the way. You had it done so fast. The whole experience was easy and a positive one. Well done Caliber!
Ivan is THE BEST. The highest level of satisfaction.
Ivan was amazingly professional and communicated every step of the process.
I believe Ivan and the team that worked on my car did everything they could to give me the best repair possible. They were thorough and efficient. I really appreciated their level of professionalism and willingness to answer all of my questions. I'm very happy with my results!
I am completely satisfied with the work that was done on my car. All of the workers were very professional. The workers were very nice and helpful and was more than fair in their damage assessment and assistance. I would recommend Caliber Collision to everyone who need work done on their automobile. O'by the way, the young man who was my assessor is the best and deserve a pay raise. Thanks Caliber Collision.
Great communication and customer service
Very easy, on time, kept me the loop about repairs, thank you
The customer service from Aaron and Dan was amazing. And my vehicle was done in more than a timely manner. I loved the sevice here and my vehicle is back to her most beautiful self thanks to Caliber Collisions Team.
Everyone there showed genuine interest and most important kept me up to date after a traumatic experience. Just got car today and know if something wrong can bring back. Could not be more pleased with every aspect of your company. Thank you so much.
You were very attendant to me and my car. Service was great
Everyone was kind and the repair was very fast and beautifully done
Everything looks great except that there is now a film on my back window that is really difficult to get off. Also I let this go because it is a truck and it will have a few quirks, but the tailgate is not centered properly. There is a wider gap on the left side then on the right. I think this should have been looked at before returning the vehicle.
From the minute I arrived in the parking lot to drop off my car to the time I picked it back up repaired, I encountered the most courteous, helpful, kind, and knowledgeable staff I have ever met in an autobody shop. They walked me through every step of the way and always stayed in contact with me. Everyone had great customer service skills and I felt like I was being taken care of and didn't have to worry about my car at all. Thank you everyone!!
The job was done in a timely manner. Maybe having more staff on the weekends will help with the costumer service.
All adjusters connected with my car were extremely helpful and courteous.
It was finished on time and on budget. Of course I had to have an accident to find this out and would not care to repeat the experience.
Ivan did a great job. Got my car back earlier than expected
Your service is excelent thank you for all time and dedication in your work
Thank you for your outstanding service, everything and everyone in Caliber Collision was great. I'm very happy with the awesome job on my car, keep up the good job and service. 5 stars and thumbs up for you guys????????
Very professional and comfort. Friendly.
Consistent with progress.
Excellent service and good follow through.
The hood on my car is not closing fully where the impact happened. The plastic molding was not polished and it looks like the car was not washed.
Very grateful and very glad I went to you guys, the staff was very courteous and professional, thank you so much.
Vehicle Make : Mitsubishi
Ivan did an amazing job.
Dropping the car off was super easy, paperwork was quick and my rental car was available immediately. Monica kept in contact with me on a regular basis regarding the progress of repairs....Just got the car back, so far so good !
Great service great people!!
Great customer service. Very attentive staff-good attention to detail and extremely helpful. Ivan & jennifer were friendly, professional and calm during what could have been a stressful experience. Very satisfied.
Highly satisfied with the help I received from Ryan and the other employees at Caliber - Van Nuys.
Vehicle Make : Land Rover
Caliber collision was great as was Gilbert who was the person helping me . Thanks!
I feel like I have a brand new car.
I liked being updated throughout the repair process. Also received my car earlier than expected.
Our experience with Caliber was totally satisfactory from start to finish! Communication with Anthony was timely, informative and complete, and the end result was the excellent restoration of my car! Thank you Caliber for a job well done!
Herbert and Elaine Strickstein
Everyone was very professional and nice and it was handled fast and efficiently. Thanks!
Great experience all around. Everyone I interacted with was friendly and informative. Got my car back much sooner than expected.
The repairs were done quickly and very professionally.
I was told my car was ready on 9/14/16. Stopped by around 5:30 that day, waited till 6:10 to be told my car was not ready because they confused it with another Honda civic like mine. Wasted 45 min in the lobby to be told it still needed 3 more parts. It was finally completed today 9/16/16 and the car looks fine, but they put the rear tire inside out. The tire reads inside while the other 3 tires read outside. Now I have to call you guys and schedule a time for it to be changed. It's a little inconvenient to have to go back a third time for such a simple mistake..
Everyone was incredibly polite and professional. I received excellent service, and they did a great job on the car as well.
Great work guys, and the service was grade A+++
I liked being updated about the status of the repairs.
Ivan was excellent! Top notch service!
Everyone was really nice. My car was done quickly and looks great.
Ivan and the whole team were caring and professional. Quite impressed by the whole experience! Ivan especially was an excellent customer relations professional. Thank you!!!
Ivan was a true gentleman, a perfect example of great customer service.
Gilbert and team were awesome! Thanks!
Vehicle Make : Volkswagen
I was very satisfied with the quality of the repair work and the level of customer service. Caliber was my first choice.
It was great fast and friendly service
My car was in really bad shape. I know that repair shops can make a world of a difference when it comes to repairs and I expected as much. My expectations were far exceeded with the end result! My car looks fantastic and even though the damage was mostly cosmetic I feel as if my car drives more smoothly and feels better behind the wheel. Gilbert was very friendly and even though he obviously sees and works with lots of different people he was able to recal who I was and which car was mine. That really means a lot when someone who is spending good money and time without their vehicle is recognized as an individual instead of just another dollar sign. I am very satisfied with the repairs for my car and will not hesitate to refer or revisit caliber collision again.
The work was fine, the staff very helpful and polite.
Your front desk receptionist could work on her friendliness.
Awesome service, on time, friendly!
Ivan was extremely helpful and professional. Jennifer (Geico) was also very informative of the process my vehicle would be undertaking. Caliber Collision, overall, kept in close contact with me throughout the entire process, which was much appreciated.
Jennifer Lee and Ivan were a delight to work with. I left a fairly lengthy review on yelp!!
Great job, and customer Service. Everyone very polite, great communication and updates.
The customer service was absolutely excellent! Ivan was wonderful. Thank you.
Wonderful restoration to my Corolla. Gilbert Alvaraz was very helpful and professional. And it was ready for pick up on 8 days after I brought it in! Thank you for the work and the prompt delivery. I am a happy and satisfied customer. Anthony R
Paint is still chipped, and there's still a visible scratch on the fender.
Great experience overall!
I was very satisfied with the customer service, and quick turnaround. while I was out of the country on vacation my car was being repaired, and as promised upon arrival mh car was ready. way to go team!
Everything went smooth and very fast!! Excellent customer service!! Very happy I was able to get my car fixed there. Ivan was very professional and helpful. You guys are the best!! Thank you all!
The service was super fast... it was an all in one experience.
I will bring my Mustang for repainting before Christmas or earlier if possible.
You did a very good job on my Sienna. The CSRs are very hospitable, jolly and professional.
Appreciate the timeliness of the service as well as the quality of work and utter service.
It was a great experience. It was very fast. I received updates throughout the entire process. Im happy about the professionalism.
Amazing Job!!!! My Car Look Amazon. Thank You.
I wil alway use caliber for any car repairs
Great Service and very polite great updates on the status of repairs everybody was very helpful
Ryan did a fantastic job of walking me through the entire process. He kept me up to date as to what was going on and when my truck would be repaired. I enjoyed the "tweets" as they were giving me a status. I never felt I was in the dark,or felt a need to call about what was going on because I was always up to date. I have never had any company care so much about customer satisfaction. Thanks to the entire TEAM!
Caliber team met my repair goals and some ..Ivan from caliber reassured me everystep of the way and best attitude and thanks u all fro great customer service
I'm very happy with all of the service, from start to finish and will use them and recommend them in the future.