On a scale of 10 being excellent, they rate an 11
My pickup looks great. Work completed earlier than expected. Very courteous professional staff.
Great job! They kept me informed down to the pick-up day! I'm very pleased and will recommend this particular Service King to anyone.
Rick was very professional and quick to repair my truck. I will recommend him and Service King to all friends and family.
Absolutely top notch service. The team was courteous, responsive and thorough. Thank you for everything.
Very professional and helpful, explained the repairs needed, and what exactly was done.
We received EXCELLENT service from everyone at Service King!! The repair work done on our vehicle was Top Notch as well. If we ever need any additional body work done on one of our vehicles we will use Service King with no hesitation whatsoever. Thanks everyone!! :)
Everyone was so nice and extremely helpful. They kept me updated daily on my vehicle and they got everything done earlier than they expected.!! I highly recommend service king to anyone. Thank you so much for everything!
Everyone was very polite and easy to do business with. The turn-around time was very fast as well.
Excellent service...outstanding technician Richard at Lake Conroe office
The repairs were done very fast. I looked over everything before I left and everything was done right. The repairs were done very well.
Loved getting the texts on updates. Customer service was outstanding!! We have already recommended y'all to other people.
I sent the survey to you in the mail. Job well done. All 10s.
Excellent and fast service!!!
I was extremely impressed with the professionalism and friendliness of everyone at Service King. I could not have asked for a better experience in having my car repaired there. If I need my car repaired again in the future, it will be at Service King.
The work seems to have been done well. There's a few components-A/C I can't really check at this time due to weather, but car looks really good & under hood as well.
Good job all the way around.
Rick and Everyone were FABULOUS! I will recommend to everyone!
Everyone was extremely friendly and professional, keeping us informed every step of the process.
My service was fast and efficient. Communication was wonderful as well.
They are very nice people that kept me updated with my van and finished it before it was suppose to be.I would go here again.
Excellent job. Car looks great!
Professional, attentive, and thorough. Excellent updates to status of repair.
From start to finish I felt in good hands with Eric. He kept me informed along the way.
My car was badly damaged; I'm very satisfied with how my car looks. Because of the extensive damage, it took several weeks for my car to be ready. I really appreciated the updates that I received, letting me know what work they had completed and what was coming up. I will recommend Service King to my friends.
Mr. Rick Hendricks was awesome, took care of everything I needed. Very polite and funny. I was so satisfied with how my vehicle turned out. If I happened to get into another wreck I know to go to service king in lake conroe again.;)
This was our second visit to service king lake Conroe, we were so satisfied with the job they did the first time we took our vehicle back there again after the second accident. The crew there is awesome they kept us well informed on the steps they were doing on the vehicle. Very professional with a hometown touch of friendliness. I will highly recommend service king! Thank you for a job well done mrs. Stowe
By far the best shop I've ever been to this was my first accident I've ever been in and my service advisor Rick Hendricks gave me more information than my own insurance company did along with keeping me up to date on everything that was going on with my jeep throughout the whole process I will definitely be using the same service king location for all my future vehicle check ups
My car looks beautiful,the work was done fast and convenient around my schedule.i was comfortable with such friendly service.
I'm so grateful for the good work done by Mr. Rick Hendricks and the repair team, including the receptionist. Rick handled the job assignment professionally well.
There was some lack of communication but once Eric took control, everything turned out great.
Vehicle Make : Volkswagen
Like how I was updated about the work on the car.
When ever you send a vehicle out to another shop make sure both sites know what is going on because if I leave it with you all I expect you to give me answers just a customer service FYI
I appreciate your honesty and integrity
Very fast and friendly. Thanks!
Great job by Eric and all
While the service was just what was promised, it was difficult when trying to call and getting a computer message instead of a real person. It shuffles from one extension to another or just rings endlessly. That's one of my pet peeves. Hate talking to a machine.
Yes everyone was Was awsome and service was very fast????
My life is very hectic with appointments and I never felt like a bother with this car or any other vehicle I have had services
We are extremely pleased with all aspects of our experience at Service King. The staff we dealt with (Rick and Heather) were very professional. They were courteous and responsive to all our queries and concerns.
Every step in getting my car repaired here
Was flawless! I would highly recommend
Very good service and updates
The service and care was outstanding! We have used Service King in the past, but this was the first time at this location. The repair was done on time and the staff was responsive and professional.
I appreciate your profession ism and attention to details. Thank you for the great job!
Car looks great ....service was extremely fast and no hassle. Best experience I've had at a collision place.
Answered all questions and did a great job of accommodating my requests.
Great communication and great job! Highly recommend! Thanks for a job well done!
The repair work was excellent. SK got my deductible wrong, I and Metlife Insurance told them it was 250 and it was still listed when I picked up my truck at 1000. All else was good.
Your dedication to serving better showed
I will highly recommend you because you went the extra mile
Very helpful and courteous. Thank you
My daughter picked up her vehicle with 1mile to empty and ran out of gas on the way home.
Steven Hedrick and the whole Service King team were wonderful! They negotiated with my best interests and the quality of my car repair was priority! My car looks great, thanks!
Great honest work. Just remember no matter how small and insignificant the damage may seem, the customer is always right to want it fixed!
There service department did a great job and finished sooner then the estimated due date.
Well organized team, great about keeping me up to date on progress, everyone was so nice and helpful.
Wonderful job and excellent customer service!
Service King's staff were wonderfully pleasant people to work with, though they did all the work. Eric and Heather were especially helpful and nice to talk to. As for the entire crew I'd choose descriptives like knowledgable, thorough, professional, communicative/keeping me updated, kind and thoughtful in going out of their way in my case to accommodate my inability to pick up my finished Subaru in anything close to a timely manner, and continually doing so nicely as plans fell through on my end. They proved to me that the word Service in your name is truly their No.1 priority with every customer, and they'll do whatever it takes to provide that. I give them top ratings across the board. Highly recommended, great people. ????????????????
Excellent service. Took care of me from start to finish. Professional, efficient and did excellent work. Thank you!
This is my second time repairing my vehicle. Excellent service, excellent communication.
They took a little extra time to complete but it was well worth it. My car looks excellent. The only thing I didn't like was the rental. But they did an awesome job. Thank you
Kept me updated the whole time and finished early! Outstanding
Vehicle Make : Mitsubishi
Thank you for the tremendous amount of updates on my vehicle and for making me feel like everything was going to be okay. Eric did a great job of this and he made my experience with service king so much better.
They were very nice returned my car fast and Ver y friendly people
Repairs were done properly. However they washed the truck for which I am thankful for but they didn't do a very good job. My bed cover was still dirty and what looks like gum is still on my door.
Went above and beyond!
Thank you for your quick and courteous service!
The service was very good and the job was done in a timely manner and the work was very good
Totally awesome experience! True professionals
The work looks just fine. I'm puzzled though.when I took my car in every thing was working fine. When I picked it up,the brake pad light is on and the air con.doesn't work.Was working like a new car.don't know! Going to take it to BMW in the morning,to see if it could be a computer malfunction. Thanks
The tones of colors old and new were discussed along with blending
Unbelievably incredibly the best service EVER! Service King Conroe on 105 West is THE BEST. First class. Totally professional. Absolutely trustworthy. Every single person who works there must have descended from Heaven they are so good. My car looks better than brand new. God bless every one who works there. I will sing Service King''s praises to everyone I know.
Chris was very professional and wouldn't allow me to take my car until it was completely in tip top shape
Awesome love the text messages
Will never use you again. Worst experience ever. Your guy stated my
Codes go off because I drive with the top down..it's a convertible. Do I look that stupid. Rude staff to other customers. Never again service king Conroe tx. Had to call for updates. Worst experience ever
They did really good work and faster then it was suppose to be done.
It was all good. Thank you
Very professional and did a great job.
We were very pleased and will return for any furure needs.
Chelsea was awesome. She went above and beyond to get my car done right eventhough it took a little longer than expected
I was disappointed that entire bumper not painted as was told would be
Very pleased. Very good job. Very nice people to deal with Ms.Ashley was great
Took longer than I thought it should but good job. Eric is a great guy.
We were very satisfied with our car repair. They took very good care of our vehicle. Great communication.
Everyone I interacted with was very professional, respectful and kind. They even took care of me when I showed up 2 hours early! Thank you for wonderful service all around.
Due to a backed up facility it took longer to repair my truck then initially thought, but as for the work on my truck it was very well done and taken care of and cleaned up afterwards. Overall the work was very detailed but the time frame was the only factor in not being completely satisfied and anther shop should be opened to mitigate that
hope to see y again only if I'm the one that gets hit again
Vehicle Make : Volkswagen
The repairs were done incorrectly and does not look like brand new AFTER 3 extra days due to difficulties in the final stages. Not sure who signed my car off as completed but it was clearly not.
Thank you for the total attention given to me as we discussed the condition of my car.. Buck listened to me and did not stop or put me on hold just to answer his cell phone .totally satisfied
Eric was quick, knowledgeable, and friendly. Ditto Buck. Very positive experience.
Great communication skills. Appreciated the daily texting. Car looks great.
My car is in great shape. Thanks for everything.
Excellent job . I am very pleased with the results and care that was taken on my car.
Everyone was so very helpful and nice..,they kept me up to date on everything...
Also melody with enterprise was awesome!!
Awesome and fast service. Everyone bent over backwards to be nice
This was an outstanding experience! Geico rep called me immediately after the wreck and got me an appointment with Service King the next morning! Service King called with information of location and they arranged to have a rental car ready when I dropped my car off to be repaired. They answered all my questions. They stayed in communication daily with progress of repair on my car! They were completely honest and thorough and my car was repaired perfectly and quickly! Highly recommend-beyond outstanding! Thanks team!!!
Efficient, fast, competent, and well organized experience! Would recommend with a 5 star!
This was the best customer service I have had anywhere. Chelsea was great very thorough and communication was really helpful.
Great experience !
Aftermarket glass ,orange peel in the paint and horrable prep before paint. The truck will be back tomorrow and not picked up until correct.
Easy fix turned bad.
The repair looks great! Thank you
Not done at the time they said it would be. No updates at critical times. Trunk of my car pulled apart to get wheel lock not put back together. Wheel lock not returned to original place. Employees cutting up with each other while checking me out. Watching YouTube very unprofessional behavior. Would strongly discourage people from going after my experience. You are only as good as your word and the 105 location unable to do that.
Excellent work and very professional and polite staff!
Everything went extremely well and everyone was professional and courteous!
Very nice people. Kept me updated.
I like the text updates, I wish all locations were used by all insurance companies.
So appalled a disgusted with your company I wouldn't recommend you to my worst enemy. I wish my car had just been totaled, handing it over to service King was the biggest mistake I made. If anything my car is more messed up now then it was after someone hit me and drove away four weeks ago. Truly amazed and this experience love how you treat your active duty military, I will be reporting this experience to the better business bureau first thing next week USAA shouldn't be sending soldiers to your crooked company!
I had a really good experience. Thanks!
Car looks great! I was impressed with how well they did on the body work.
When I have an accident and it's not my fault every time I have to go out of my way or make an extra drive when My Car is supposed to be ready and I find out they didn't put the tire on , there supposed put a new tire on and then they had the nerve to ask me to go to the tire place and sit and wait to get the tire put on because they didn't do it properly I'm not the one that supposed to be put out . I got hit and it was not my fault...I had to go there twice to get my car
Eric knows his job. Thanks
I had a wonderful experience and great customer service.
Service King employees were very professional. My vehicle repair was done quickly, and I was kept informed of what was going on throughout the whole process.
Did a great job truck looks awesome
My son picked up the car (I've not seen it), and he tells me it looks great.
Excellent service! Well recommend anyone to use yall!
Thank you for doing a great job
Chelsea was great in keeping me in the know of updates
The whole experience was made easier dealing with you guys, Eric W. you rock!!!
On time as forecast and the service rep Eric Wuennenberg was professional and thorough.
The service was friendly and efficient. I was kept informed af every step of the process and it was completed sooner than expected. I will happily recommend Service King to others.
They left the cabin lights on until the battery died. I could not get my vehicle right away and had to wait till a battery arrived.
Great experience, awesome customer service. Chelsea kept me up to date on every aspect of the operations.
Chelsea did a great job of letting me know what was happening every step of the way!
You all did an amazing job! Keep it up!
Will definitely be referring your company out to anyone I know in need of repairs! :)
Chelsea kept me well informed throughout the whole process
Everything was explained to me and I really appreciated the daily updates by text. The repairs were done very fast and I got my car back sooner than I expected. I am very satisfied.
I'm very satisfied with Service King.
They showed me professionalism and competitiveness, and overall the human part.
Very good communication and high customers service quality.
I'm very thankful with all the team work specially with Chelsea and Buck.
I do recommend Service King as your body shop.
Excellent service and results we excellent. Thanks so much
Fast, comunitive, great work, you would have never known someone hit my car!! Thank you!
The team did well, my car looks great like nothing happened...great job
My vehicle once completed sat in the front of the building for a week. I could not pick the vehicle up once complete because a check had to be signed by the bank and returned via Fed Ex. I pondered the thought of paying for the repair out of my pocket and just being reimbursed. The repair was 1,800 and I asked how long would it take to be refunded. I was told it had to be signed off of by 3 different departments. I could not just have 1,800 floating in the sky with no clear date of a refund. So I had to wait. Once getting into my truck it needed a boost. My dash board is now reading "Service Antitheft System", which it didn't read before sending the vehicle. In a less than 24 hours I've now gotten 3 jumps to start my vehicle. The dash message goes off and comes right back on once I attempt to start the truck after being off for an extended period. The staff at the location was GREAT to deal with. They were professional and attempted to assist when they could. Im a police and work in the area of the shop, that area is where I patrol. I work multiple extra jobs on the Lake, and when I leave I am in my truck that was serviced. My truck differs slightly from a stock Silverado, and because of the modifications several groups of people know my truck the second they see it. All those people are not my friends, because I'm a police officer. So for my truck to sit in the front of a building on 105 for a week is a bit disappointing. I'm not sure why the AntiTheft system light keeps coming on, and the truck needing a boost and it's a year old. But I'm sure the light and well as the boost support the alarm has been activated several times over the past week.
A job well done! A worry-free experience! Thank you!
So excited that my truck looks new again
My service advisor was Eric Wuennenberg and he was extremely helpful along the way of my repairs being done & kept me updated regularly. I was very satisfied with the service I received.
Excellent customer service...excellent excellent outstanding service all around by everyone
Vehicle Make : Mini Cooper
Eric was very professional and friendly and kept me updated on the progress of the work in my car.
Great job! Wish you were not so far.
Vehicle Make : Volkswagen
Good job. Thanks
Good feed back on my vehicle everyday I am well satisfied
Super effort by entire team!
I received constant updates on the progress is pleased with the communications
The team got me in quickly and out 2 days early! Excellent service. Chelsea kept me updated frequently!
Thank you Service King for a job well done. Also thank you to Chelsea for updates on repairs of my vehicle. The text updates were very helpful and informative.
My recent experience was INCREDIBLE!!! Chelsea was amazing!! So kind and helpful through the whole process, and my truck looks amazing!! Thank you guys for going the extra mile!! I'd give you guys 10 stars if I could!! :)
I like how I got text msg to keep me informed on the car. Everyone was professional that I spoke with.
The check in process was smooth and stream lined. I loved the text updates along the way also.
My vehicle wasn't repaired correctly upon pickup. However the folks there were agreeable and are working to ensure the job is now going to be done correctly. So, we will see.
Other than that the staff were all wonderful, courteous and very helpful.
Great service n customer svc n fast
My experience with Service King was very enjoyable. Chelsea, my attendant was very nice from the beginning to the end. I am so glad I was introduced to the company. If I am involved in another accident I will definitely take my car there again.
Very pleased with the service provided. Special thanks to Chelsea. She was very professional in handling my claim. My Toyota looks great. Johnny & Karen G
I had to go twice to pick up the car. The first time it was not painted correctly, color did not match rest of car in one of the repair areas. Outside of that the rest at least externally seems fine.
Very satisfied with the work and the team!
Your Conroe office did a very good job of service and repair. I started in the IH 45 office since I had used them before. However the receptionist was not polite and I walked out, called your location, and the rest is history. Thanks for your courtesy, your reptionist is important.
Everyone was very helpful and kind. They were very thorough making sure I got all the information I needed and made it easy.
I was very satisfied with the work that was done on my bmw and with the service you guys provided! ! Thank you so much! !
Vehicle Make : Volkswagen
Very friendly staff who took good care of my car and
My needs through out the whole process.
I would highly recommend this Service King Location!
Was always informed about my car being repaired.
A service all the way around
Excellent service and fast repairs
I asked for my headliner to be fixed, no one bothered. The Geico end of this was chaotic, but Service King told me it would be ready the 23, then suddenly calls at 530Ish and says your cars ready 4 days earlier while I was 7 hours away with no respect for such a drastic short notice and to top that the **** head liner wasn't touched. I blew money on a vacation yall screwed up, but didn't even have my truck ready, my door has to be slammed to get it to shut. So, you can see I'm not very pleased or happy. Sorry but I won't be back if I have a choice.
I appreciated the communication from Service King representatives while my truck was being repaired.
Kept me informed of progress
I paid for a pre-existing repair when the bumper cover had to be replaced. That mean I was charged as well as Geico for the same repair. originally, I was told they had to charge me because they were going to repair the bumper cover. I agreed to the charge. When I got home I read where the bumper cover had to be replaced. I should not have been charged for the pre-existing repair if the cover had to be replaced.
The Text messaging system works good except when it projects your car to ready within a certain time limit and once your car is not ready a updated message do not reassure you that it's just gone take a little longer.
Truck looks amazing. Great job.
Service King did an excellent job repairing my car, they kept me fully informed, finished the job earlier than expected and went the extra step on repairs. They simplified the entire process. I would use them again. Thanks
When I picked up the vehicle the bumper was not properly put on. After arguing that it was not right they finally fixed it. When I was leaving my turn signal was out which was not like that when I dropped it off. The color is not matching. A cup I had left in the vehicle got broken. I asked on two seperate occasions for quotes for parts that I need fixed and that I would pay on my own and I have never hear back. Not impressed at all
The staff and manager (Steven) were all outstanding. They were friendly, hospitable, and totally took care of everything. They kept me in the loop throughout my repair and updated me as needed. The work done was first rate and it looks fantastic. The price was more than fair for the great work that was done on my truck. I would recommend SK to my family and friends. Thank you!!!
Very polite and professional service rep(Mike). Did good job on repairs and was ready earlier than I expected.
I was originally told the car would be ready at 4:00 on 10/19. At about 3:00 that day, the date was moved to 10/21. The afternoon of 10/21, I was told it would be ready the morning of 10/22. And the afternoon of 10/22 I was told that it should be ready on 10/23. I was able to get the car the afternoon of 10/23. The body work looks very good, which I appreciate. My GPS map seems to be messed up, but I am hoping the dealer will be able to fix that when the car is serviced soon. In summary, my primary disappointment was that I wasn't given a realistic target date to begin with and that I wasn't told much earlier when the dates slipped. Thanks for asking for my input.
Everything was handled as smoothly as possible! It's a terrible inconvenience to be involved in a fender bender but the people at Service King made it feel almost seamless! They kept me updated with progress notes and had my car ready in a week! I was quite pleased!
Job well done!
Excellent and courteous service
Thank you so much for you great customer service....also the quality and quick return......a special thanks to Mike for his customer service....went above and beyond
First class business from start to finish.
Excellent service and would highly recommend !
You were very helpful and very pofesional
The people were super nice and helpful I will be recommending them to friends.i was totally satisfied with the work they did.