Everything from start to finish was great, really nice people, service and overall quality was great. Everything was made fast, easy, and well done. Thank you
Best experience getting a vehicle fixed I have ever had. The staff kept me up to date with the progress. Made the process of having repairs done absolutely painless. Thank you!!!
Exceptional service!! I will highly recommend Service King to others. Thank you so much!
The friendly and and exceptional service I received from Service King #242 was second to none. The team turned an unfortunate situation into a great customer service experience. **** and the team did a great job communicating with me during the repair process and the work that was done is top of the line. Service King #242 Matthews North Carolina should be commended. Thank You.
Service King a fabulous job!! I would Highly recommend them!!
Everyone was so knowledgeable, friendly and professional. It was a truly enjoyable experience. The van was ready much earlier than was expected. I unexpectedly had to leave town for an emergency and they kept my van over the weekend to accommodate me. It was a great experience and will recommend them to anyone. Thank you to all!
In a strange way I am glad I hit a Deer. I met many nice people at Service King and they did a great job repairing my car. Thank you **** and Sam
Great service, friendly, professional. Would definitely use again. Thanks!
We are very satisfied and will highly recommend you to our family and friends. We were very happy that we were able to get it back ahead of schedule..Thanks for a job well done.
Great communication throughout. Very professional team. I would recommend Service King on Monroe Rd to everyone. Thanks for a really wonderful job!
Was very impressed the time and Care my 2011 Honda received
It was clean and shiny
Very professional and kind
Friendly, courteous, professional.
Will definitely recommend you to my friends and family
The service was great. **** and Rick took great care of me and my vehicle. All the parts used were genuine and the finish was flawless. I got my car back in mint condition. I would definitely recommend service king.
Rick the general manager made the whole experience great. He went above and beyond to make sure I was happy.
The family feeling to Service King is the reason I return for all body work needs. You have the intent of professionalism that raises the bar each time for customer service. Thank you
It was an easy process. Very well organized and thorough! I appreciated the text updates. My car finished earlier than projected, which was a nice surprise. My contact person, ****, was very friendly, informative, and a pleasure to work with! I am very happy!
Great communication. Went the extra effort for customer service. Very convenient experience
I thought that Service king did their best to give me great service. My car repairs were even finished earlier than expected. Thank you!
Great staff! Very friendly and knowledgeable
They were fast and efficient, got car back early. I was kept completely informed throughout. I would recommend here to anyone who has any body repair. Staff very friendly and efficient. Wonderful work and experience.
Gene, at the Matthews, NC center, kept me well informed and up to date as the repairs were being performed, something I very much appreciated. The repair work performed appears to be top-notch - invisible or unrecognizably repaired. My experience with Service King was a breath of fresh air, above and beyond, done quickly with expertise, and below the estimated quote. I hope there's never another need for auto body work again in my future, but if there is I know where to go. Will highly recommend.
Grateful and impressed.
Excellent people, communication and happy with the results!
Great communication, friendly service, and quality work.
Wonderful service and consistent timely updates
This was my second time using this location and the reason I came back was because of the exemplary service I received the first time! Traci is so professional and friendly! I would definitely recommend Service King for A-**** customer service!!
So happy with profesionism & desire to make me happy with the work completed!
Good work. Very plesaant staff.
Traci was great as was the other staff. The car looks great!
Wonderful customer service and friendly staff
Everyone was so accommodating and got my car done early. I appreciate everything they did for me.
Great follow up along the entire process. These folks are awesome!
Great experience. Having to get a car repaired isn't fun but you guys did a great job and continually kept me posted on progress. Thank you
Very happy with all aspects of the work
Repair looks very nice and car was returned exceptionally clean.
Your service was the best I have experienced from a service team I loved the way you kept me informed thanks a lot a big thumbs up!!! Great job!!!
Great communication and follow up. Focus on over delivery. Thank you!
Everyone at Service King was very friendly and very professional. Mr. Gene Cohn was very helpful and answered any questions I had very promptly. The work on our car is excellent.
Great Customer Service!!!
There are still 2 dents that need fixing. They are going to call me tomorrow to tell me when I can bring in the car.
Nice people at the Matthews location
Car looks great, service was top notch. Thanks guys!
I love the txt messages you sent to update me with the progress of the repair job. Thank you.
I was extremely pleased with my service and attention by Rick.
He was helpful in all ways!!! And the repair exceeded my expectations.
Service king is a very reliable and trustworthy company that I will always rely on for my collision repairs.
Did a great job of communicating and friendly and courteous service
Car looks like new .. the rep kept be informed during the entire pro2
Great customer service experience. Did not receive my wartanty via email yet.
Rick was s great to work with. Kept me informed from start to finish. I would not hesitate to come back or recommend him and service king to my friends and family!
The repairs were not done correctly the first time so I was without my car for two weeks rather than two days.
Looks better than the day i bought it
Great communication! Very easy process.
Vehicle Make : Mitsubishi
Treated by professionals. They were considerate and kind through my car mishap. My car work was very satisfactory and finished in a timely manner. I met the office employees and found them courteous and professional. Thanks again to them for helping me through my ordeal. Phyllis M
Fabulous for a place no one wants to have to go
Tracey was outstanding
Deb & Mike Remme
Your team did a great job. You all were very professional.
Our contact, Gene, was helpful throughout the whole process. This is our second trip to Service King - satisfied customers!
Good people. Great communication ... Loved that they vacuumed my car and washed it too!!
Excellent repair job and thrilled with the detailing of my car, inside and out - nice surprise !!
Picked up my jeep yesterday. Bringing it back today. There are holes in the filler and it has rub marks in the paint where they tried getting the holes (air bubbles) out
I thought it took to long.
The whole repair experience was phenomenal. Customer service, the updates, and the repair was done quickly and I'm very pleased with the results. I would use service king again and I'd recommend to others.
The staff atService King are so polite, sociable and professional. The waiting area is clean and comfortable. Mr.Cohn communicated with me every step of the way, so I was not left wondering when I would get my car back. And my car- perfect! I am so pleased. Thank you, Service King, Matthews! Well done. Tara A
Everyone was friendly and Greg was very informative and made sure my car was ready when I needed it.
Thanks for servicing my car. looks 95 % new.I must say a job well done. Ms Foster
My car looks great, thanks for having my car ready ahead of schedule
You did a wonderful job, I will recommend you to my friends
Great service, friendly staff and competitive pricing.
I appreciate that the car was completely cleaned inside and out. Also the repairs look like new! Thank you!
Having my vehicle fixed at Service King was a great experience!
I really needed my car back by Friday at 4:00. Your team was very responsive I making that happen.
Good people at SK, great service, and fine paint work!
Very good at keeping me informed and updating me. Would highly
Recommend them. Paul
Gene is awesome! He made sure my care was perfect! I will tell everyone to bring their car to this location!
Car looked beautiful. Excellent customer service!
Outstanding work & customer service. I would use Service King again.
Always pleased with the experience and work done.
Very fast and profesional
**** is the best! Hands down.
Timely infomation was appreciated
Thank you for excellent work!
I am taking my car back tomorrow. There are streaks in the paint job. I am not happy. This is completely unacceptable.
They were so easy to work with and everything went very smoothly. The car looks beautiful! We loved the text updates, too.
Vehicle Make : Volkswagen
Mark, **** and Sam were fantastic
The staff was very friendly. The work was top notch; our car looks as good as new. The text updates were very helpful as well.
Gene was incredibly helpful during the whole process. His friendly manner and professionalism made me confident that I made the right choice in Service King.
I would recommend service king to anyone who needs their life back to normal after an accident. Not only were they professional but very friendly. They did an excellent job on my vehicle and actually completed the repairs before the date they agreed to. I'm very happy with service king.
Very fast very efficient high quality service. Extremely pleased with my results!
Excellent. Time taken for repair was ridiculously long.
Very efficient and helpful. I appreciated the updates. I appreciated how seamless the process was with rental car, drop off, pick up. The car looks great.
Excellent customer service and quality. I would highly recommend anyone needing their car fixed to go to service king, they will not be disappointed.
I haven't seen the car my husband picked it up because I'm out of town but he says everything looks great. He even sent me a picture :-) and it does look good. Thank you so much for getting it done quickly! Hopefully we never need y'all again But if we need car repair we will come to see y'all!
Time in which it took to repair
Everyone was polite and helpful. The repairs were made quickly and timely.
Not finished when promised
Feedback email woke me up at 7a on sat am
My contact person, the man who gave me my estimate, was fantastic
Keeping us informed about the estimate and timing of the repairs.
What a great job will highly recommend your shop. Thanks Gene and all for your friendly help .
Great job **** was fantastic
Good service, friendly staff. I like the text updates. Had my truck ready ahead of schedule.
I was well info through out the whole progress, from text to phone calls. My car looks beautiful!
Thanks you all!
Everything looks good. Thanks
Thank you for a friendly and courteous experience. The job Service King delivered is top notch professional quality. My car looks as good as it did when it was brand new! Thanks for everything!
Excellent service, my car looks new again, very nice and helpful employees. I would recommend Service King.
Great job. We're very happy with our car.
I agree and satisfied all with your work and communication . But my delivery was delayed by one day due to the incorrect parts replacement & also i accept the reason provided by the Service center (Mike). Hope this could avoid in future. Appreciate that and Thanks !
The only complaint that have is that I was told that my car was being detailed but it had not been. I am thankful that the repairs were well done but my car was dirty when I picked it up. I did not have time to address it at the shop when I picked it up today. But even with that, I will use Service King for all of my auto body repairs.
Car looks great and was finished a week before estimated completion time. Very satisfied with our experience, thanks
I was so surprised at the repair that was done to my car. It looked like a brand new car right off the lot. I've told everyone I know how good my car looks. They got me right in and the service was competed on time. I'm a fan of Service King, they will always get my business.
Great customer care! Thank you