The outside of my car looks amazing. The inside was very dusty, although I know it wasn't there to be detailed. I loved the constant text communication on the status while my car was in the shop. However I tried to contact Michelle via text after the car was delivered to me because I noticed there was some symbols that were not put back on my car door. It was a very minor detail and I'm bringing it back in tomorrow to have them put back on but I tried texting her and she didn't respond. After emailing her, she called me right away and explained that once the car is delivered it stops the texts to her. I was not aware that that would happen and I wondered why she didn't get back to me. My point is, I feel the texting should continue for a little bit to make sure the client is able to reach their rep OR make the customer fully aware that the texts will stop once the car is delivered so they do not feel like they are being ignored. Not a complaint, just a suggestion. Overall, extremely happy with the service and repairs!
Excellent service Very very pleased
Michelle was attentive and kept me abreast of every step they took while fixing my car.
Everyone involved with the repair process of my car was great. My car looks exactly like it did when I got it. Special thank you goes to Michelle Uselis. She always let me know how things were going with my car and was available if I had a question. If I ever need repair work again, I know where Im going.
Great job and excellent customer service
Overall excellent experience
Good customer service. This ordeal was well handled by them
Thank you very much very pleased with the repairs
Great job! Repair could've been faster my car had minor damage and was there for 2 ****/2 days but staff very friendly and car looks great!
Excelent service and customer service with update constantly. Very satisfied
Very profesional great place
Michell made my experience GREAT!!!!!! She stayed in top of all my repairs.
The repair was done in a timely fashion. We are completely satisfied with the repair.
They were very professional and they had my car fixed quickly.
Michelle was the best! She and the Service King staff have been exceptionally wonderful! Great work on my car! I would highly recommend Service King to all!
everyone was friendly and knowledgeable. my car looks great and i couldnt believe the inside of my car was even clean! the absolute best, will reccommend.
The initial checking was a breeze. The feedback throughout the repair process was outstanding. The final result of the vehicle was immaculate. Thank you for the great service.
i was more than satisfied. My car looks brand new.
They did an excellent job. Also everyone I dealt with was professional and
Courteous and friendly. I want to name Michelle especially. She is great.
It could not have been any easier. I am almost considering to switch to Geico
Thank you so much
Vehicle Make : Mini Cooper
I'm astounded by how quickly the work was completed
Michelle was awesome in keeping me up to date with car and having it ready on time!!
Very professional and timely service. Our service representative Manny did an exceptional job.
Great friendly prompt service
They were great - Michelle and the rest of the team made this a very streamlined experience! I would definitely come back for any repairs in the future and recommend hen to others.
The service that I received was outstanding from start to finish. From being contacted immediately after receiving the vehicle and received regular updates keeping me updated with the status of the repair, to getting it done quicker than estimated. It was pleasant and quick when I picked up my vehicle when completed. Overall a great experience.
Michelle was excellent and the work competed was very good and efficient.
All staff are very professional
Yes very satisfied!! Angie was a pleasure to work with , very honest and straight forward. Definitely recommend Service King
Manny was exceptionally kind and helpful
Great service, everything looks great!
Service King and Angela in particular made what was a horrible le experience for us so very much better . It was so nice to receive her text updates and she was always so efficient and helpful .
Excellent work. Great customer service. Car was cleaned and looks brand new. I did not expect that. Additionally the car was ready for pickup a day early.
Great job. Manuel P. was super helpful!
Angela kept me apprised with the repair process . If a part was delYed she would let me know. I was never in the dark.
Best experience I ever had!
Awesome! Really happy and satisfied!
Everyone was very kind and efficient!
Both the office manager and the general manager worked hard to make sure a misunderstanding was completely taken care of. I appreciate their care and great service.
I was very satisfied with the entire process. Especially appreciated the continuous updates, it helped to organize our busy schedule. The repair performed on my car looks great. Thank you for quality service
Great customer service and quality workmanship
All I can say is the workmanship was very satisfactory and your office staff was very professional, I will definitely recommend you to my friends and associates.
I was very satisfied with how they were able to fix my car.
Work was completed quickly and expertly. Staff constantly communicated with me about my repairs. I am a very satisfied customer.
Michelle was magnificent and has an excellent Buiseness manners.
They went out of their way and kept me informed every step.
Michelle was very professional. She always stayed in contact with my vehicle.
Never had such a wonderful experience dealing with anything car related! Such wonderful communication every single step of the way!
Vehicle Make : Mini Cooper
I have used Service King before with excellent results, so when I needed repairs on my 4 month old Mini Cooper I turned to Service King again. Manny was very helpful, polite, and dedicated. Thank you!
Every staff person I encountered was extremely nice, prompt, and provides excellent customer service. I was very happy with the communication and timeliness of the repair.
The Experience was going so well until I picked up my car. I received a message saying my car was repaired, but would be cleaned and ready for pickup between 11am-12pm the following day. The next morning I received a call saying my car was ready and I arrived at 11am to pick it up. When I got in the car, the floor mat on the driver's side was all dirty and had black marks all over it. The driver side door had white scuff marks from some kind of residue. I did not expect for you all to give my car a complete detailing, but when I was told the car would be cleaned, I expected for it to be at least in the same condition in which I gave it.
Very courteous timely considerate did a great job in the short span of time
Manny was great. He kept me informed as the repair was in work and had it finished ahead of the promise date.
Awesome service! Wish every company was like Service King
I was serviced by Mr. Manny this past weekend and he was such a professional gentleman and very efficient. Thank you for making what was suppose to be a rough start of my weekend amazing!! God bless
My truck had multiple issues that were never resolved, even after a manager promised to make sure everything was addressed. In regards to workmanship, Service King is completely unknowledgeable, from the collision dept, to management who allowed my truck to be released in unfinished conditions. Service King staff are either liars, or incompetent.
Excellent customer service.
Michelle has provided a flawless service..she was professional..kept me update on the progress of repairs. Definitely I will recommend SK to my people.
I really appreciate and I am happy with the service, especially with the customer service. Thank you again.
I really appreciated the text messages giving me updates on the progress of my vehicle repair and when we got the vehicle back it was in better condition that I could have ever expected. My wife said it was like getting a brand-new car again!
The best customer service I have ever experienced.
Great customer service from all the staff and Michelle was awesome ????
I really appreciate that Angie kept me informed almost daily on the status of my vehicle. Thank you.
Your people did an excellent job on the repair work. The daily updates were appreciated and the repairs were completed in the time frame quoted. Thanks,Liston T
Michelle was an awesome liaison, she did a great job.
Michele was great. Went above and beyond. Keep her she is an asset to your company
The service was great, repairs were done very quickly. Michelle kept me updated, and she was very pleasant to deal with.
Thank you for keeping me updated on the status of my car through text and phone calls.
I am satisfied with the repairs on my vehicle but I am not satisfied with the customer service throughout the repair process. I was not updated on repairs very often. On days I was told my vehicle would be ready I would not get a text or phone call as to the status of the vehicle and had to reach out days after you see what was going on.
Great services....keep it up
All good. I was kept informed throughout. Professional service. Thank you.
I was very impressed with great customer service that was given from all the staff.
I am satisfied with my service. Angela took good care of me.
Great service, great customer relations. Frequent updates and communication.
Angie and Robin are a pleasure to work with. Angie gave me an update every day; which eased my mind. They both explained everything to the letter with a smile. The car repair is more than perfect! Thank you, service King, for having such a wonderful staff that is thoughtful and so super professional.
fantastic! thank you for the constant updates, it really made my experience a pleasant one.
The service was excellent.
Michelle is a great asset to your company!
Ismael still wait for test driving a few more time when I will tell you everything how much good run to seeing motor and parts almost so well yet. There are some missing no fluids window and brake and smell radiation needs check up ASAP but I knew King auto body shop will be additional that is not cool .
Michelle did a great job of keeping me informed the entire time Service King had my vehicle. The repairs were completed on time, even after additional damage was found. Thanks Michelle and the rest of the Service King family.
I hope I don't need to use another body shop, but of I do, Service King is the clear choice!
Michelle was wonderful. She is a great asset to your company.
What an amazing job your talented crew did. My car looks brand new. I would highly recommend you to all my friends. Michelle provided outstanding customer service and is a valuable addition to your operations. Cheers!
McKala was wonderful. She called me every day to keep me updated. My car was returned looking fabulous.
All the people there are very helpful and friendly. I received great service. I would recommend them to others.
You guys have a great staff member and everybody was friendly love you guys
Thank you for the fast professional job you did. We will definitely recommend you !
Michelle was a pleasure to work with and the car looks great.
This was a very smooth, quick, & stress free situation that was made that way by Geico & Service King. Oh...and Enterprise Rental. Everyone was professional & hopefully I don't have to see them again !! Thank you.
They did a wonderful job and they are all really upbeat and enthusiastic!! A
Ms.Michelle did an excemplary job from the begining to the end. I am complletely satisfied with the work done. Thanks the whole team.
Thank you for the great service. Michelle keep me updated on the repair status of my vehicle.
Service King did a wonderful job on completing work on 2016 Rogue I'm very satisfied with the work and they did an excellent job of a super excellent job the work and getting car back to me
Everything was awesome and Michelle was great
The service was the best I ever had. All the people were great. Keep up the good work and service. I would recommend your shop to everyone .
Manny went above and beyond to get our sons brand new car ready to
Go back to college!!
Appreciated the effort to do a quality job & communicate with me throughout t h e process.
Everyone I interacted with was wonderful! Communication was amazing.
Repairs went excellent. Completed two days before estimated date
I was very appreciative with the time and effort your service advisor MANNY put into my repair and his updates and delivery.
This is my second time useing you guy. I will tell anyone to check you'll out.
Vehicle Make : Volkswagen
Very pleased with the team work of Geico, Service King, and Enterprise. Very pleasant experience.
Michelle Uselis was service advisor; Nick Brandt was adjustor. Their service was professional.
My car looks good as new. It was easy to schedule the work. I was kept up to date as it progressed and it was finished on schedule. Thank you.
Vehicle Make : Mitsubishi
The whole process was professional and stress free. I received excellent service.
Excellent service. I was kept informed every step of the way. Manny was fantastic. Thank you for making a difficult situation so easy.
Great service, could not have asked for better service. Thank you so much for everything.
They kept me noticed on the progress of my daughters car and made it extremely easy to have the repair completed while living in another state. Everyone was very nice and professional.
The whole experience was so well organized. Michelle was amazing!
Excellent customer service..great great job!
Michelle was awesome, buy the whole shop did a great job will suggest to anyone that needs auto work
Hector did a great job working with me on my truck repair and kept me well informed through the the stages.
The staff received me very well on arrival with the BMW. During the service period the email updates were very interesting and kep me informed of the works done. It was a pleasure having to be a client with professional people. Keep the good work
Having an accident is not a good experience but the staff and service at Service King made the experience as good as possible. Outstanding job you lived up to your name Service King!!!
Nick and Michelle were very professional and they stayed in contact with me about my vehicle. They are good people to have on your team.
The office was bright and clean, and the people were very professional.
Manny was terrific, knowledgeable and responsive. Excellent service. Excellent results overall.
It was nice to receive frequent status updates. Hector did a great job of keeping me informed. Thank you.
Very good service everyone was very nice and made the process easy.
All expectations were exceeded. Manny is exceptional
So great welithium keeping me constantly updated on the progress of my vehicle!
The work thathat was done was absolutely beautiful!!
Everyone at Service King was very professional and repairs were completed in a timely manor.
Wxcellent service. Kept me informed every step of the way. Thank you.
Great Job, Rodney Duncan is a stand up guy, would recommend service king to others
Outstanding service representatives. Fast, efficient and accurate
A job well done!!!! Thanks Service King!!
My car looks great! The communication and service was the best
Extremely pleased with the service, efficiency, friendliness and quality of work. You guys make fender benders fun again!
Great work in such a short time! Very pleased with the repair work.
My car looks brand new on the outside again from the scratches! It also feels brand new on the inside since getting a new door piece. I LOVED the daily updates I got through text messages! Everything was completed in a nice timely manner! I actually got it back sooner than expected!
Michelle at Service King done a wonderful job keeping me posted of how the truck was being repaired and when it was going to be finished everyone it's Service King done a wonderful job
You guys fixed my vehicle very well, such as having no damages, scratches, or dents. Also, my approximate time for the service to be done was a week and a half, but it actually was exactly one week, which was the best service I had ever had.
Excellent service Michelle was a great help
Everyone was great. All were professional, friendly & help in anyway they could. Special thanks to Michele.
The whole gang, Hector fixed my car a week earlier than expected and I was kept up to speed every step of the way. Robin was very pleasant o the phone and in person.
This was my second time there and they all did an exceptionally good job. Kudos to all of them
The car looks great, Service King provided excellent service, especially Manny. Appreciate the text updates as well. Very professional. I feel well taken care of.
Hector was so friendly and helpful!
Good communication during repairs
Excellent service - great communication during the process.
Very efficient & repair was done in a very timely
manner..And..excellent communication with my
husband & me. Great results on the repair!
I thought it was amazing how you all kept me in the loop with the whole process about my car via text! That stands out the most. Thanks so much and I will recommend your company!
All I can say is that the employed at the office was very kind and helpfull.
Manny has been very helpful keeping me up to date on the service of my vehicle. I appreciate his professionalism.
Just wanted to thank Hector for his great customer service and keeping me informed through entire process ..
Great staff! Michelle is great, she kept me up to date with every detail!
There was absolutely nothing wrong with my engine or sensors as I had just gotten my car serviced at Toyota right before my accident and now my car pushes when I drive it along with my check engine light on and my tire tracks button don't work at all.this is ridiculous as my car is a new car and I shouldn't have these problems at all as I didn't before the only things that needed repair was my axcel and body work I'm very upset and want my car back I working order as I am not happy with who ever was working on my car they had no business messing with my engine!
Michelle was very service oriented and friendly. She was very organized and all service matters were communicated when promised. The paperwork was explained and was extremely efficient. The car was clean, repairs properly and delivered on time. I would recommend Service King to anyone in need of this service. Thank you Michelle and Service King technicians.
There is nothing I will change. Just the front desk if she can be more pleasant as the other people. You guys will reach the five star.
Hello I went to get in to start the car and it would not start. That was a bit concerning as there was no damage to the front of the car. The service representative had a technician come out and jump start the car. Hopefully we will have no more trouble with the battery. The car is only about **** year old.
My experience with Service King was exceptional - great communication, a respect for my time, and faster-than-expected work on my vehicle. Thank you!
I was so satisfied with not only to the repair work but also to Michelle keeping me updated on each stage!
Once the hood is adjusted and we have the correct rim it will be great. Michelle did a fantastic job.
Michele is a fine young lady who gave me great service I rate her at 10. Thanks
Michelle was very nice and made every effort to keep me well informed.
Michelle was fabulous ! The repair was done quickly
Michelle is amazing service went super smooth and I'm really happy. Thank you.
Man myny took such good care of us.!if I ever need any working on my truck again I will come to you .and I will highly recommend very highly recommend your service to all my friends and colleagues thank you again for such Victoria S
Michelle's customer service is truly outstanding. It's the kind of service we all look for but rarely encounter in today's world.
The repair of the vehicle itself has shown me that there are some really talented people in your body shop! Great job over all, thank you all very much.
Service King in Ocoee, Florida did an outstanding job repairing my vehicle after my accident. Manny was very helpful and kept me informed on the status of the repairs to my vehicle in a timely manner. I would recommend Manny and this Service King location to any of my friends / family for any of their future needs.
Went above and beyond. ????????
Friendly and great communication from Michelle.
My service king experience was great from beginning to end especially Michelle did a great job keeping me informed and up to date on everything.
Great follow up and adaptable to our request. Thank you for the help and assistance
I was expecting a hassle but i was so wrong. I was taken care of from start to finish with very little effort. I could not have been more satisfied with my sevice.
Michelle Uselis was fantastic. She kept me updated on the status of my vehicle throughout the whole process and was a pleasure to work with.
Everyone was friendly and helpful. My car repairs were handled quickly. I loved getting text updates.
I have problems with my rent a car, but the guy "Manny" helped me.
Great Service and Michelle was extremely professional and helpful!
Michelle was AMAZING. She kept in contact with me the entire time and answered any questions I had.
Michelle from service king kept us up to date on the repair of our vehicle. She was very courteous and always responded quickly to all my questions. The vehicle look great after the repairs. We were totally satisfy with our experience with service king.
What makes your establishment unique from others is the constant updates that are given to the customer from your employees. There is never a need for me to call and find out what's the status of my vehicle, because I'm continuously receiving text updates from your staff, most specifically, Michelle Uselis.
Thank for making a bad easy to deal with!
I was impressed with GREAT communication.
Clean professional office and polished staff.
When things took a little longer than expected the staff went the extra mile to explain in language that a customer can understand.
I would certainly bring my future business back to this Service King.
* I do however have a left turn signal out that was not out when I dropped the car off 3 weeks ago.
Michelle was very nice and intelligent I really appreciate her she's really good
Vehicle Make : Volkswagen
Michelle is the most pleasant person I have ever meet at an auto repair shop. You have an awesome employee.
Michelle was absolutely incredible and her guest service was top notch. She is truly an asset to your company.
Ron and Robin took care of me from Beginning to End with friendly smiles and confidence in their work.
They were excellent.
Recently had my truck worked on at Service King due to a rear end collision. I just want to say job well done to Michelle who helped me every step of the way while answering all my little questions while my truck was being serviced. Repair took only three days which was much faster than expected. Overall, very nice employees- clean facilities with top notch repair work.
Keep up the good work!
My representative was very helpful and went out of his way to make sure i was happy with my vehicle.
Excellent service! All employees were professional and courteous. I appreciate that the work was completed in a timely manner. Michelle did a great job keeping me informed about my vehicle.
Everyone was very kind and professional. My car looks great. Thank you.
Very exellent people ....God bless they company
Excellent and fast customer service!
When I walked in I was Immediately greeted. Nicholas ( geico) introduced himself to me and informed that he was almost done with one customer. Then Michelle came and introduced herself. I offered coffee and snacks. Nicholas was great with the estimate. Michelle kept me informed daily and the enterprise guy gave me a great car and was courteous and cute. I was so pleased when I picked up my car.