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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 125 reviews 72%
4 star 18 reviews 10%
3 star 2 reviews 1%
2 star 8 reviews 5%
1 star 21 reviews 12%
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(All Vehicle Makes)
Alessandra R.
Vehicle Make : Toyota
5 out of 5
10/22/2023
professional and kind assistance.
Michelle E.
Vehicle Make : Toyota
5 out of 5
10/5/2023
Although it took a few weeks to complete the work, I was informed every step of the way, proactively. The staff was very responsive, polite and professional, a pleasure to work with.
Leslie S.
Vehicle Make : Toyota
4 out of 5
6/14/2023
Completely satisfied. No comments
Gary M.
Vehicle Make : Toyota
5 out of 5
6/6/2023
Very professional Very friendly Nice work !
Jon C.
Vehicle Make : Lexus
4 out of 5
6/4/2023
Outstanding service, convenience, and value! Perfect color match and exceeded my expectations from start to finish!!
Patrick Alan.
Vehicle Make : Lexus
1 out of 5
5/6/2023
I don’t have time to go through the details, it was not an ideal situation for me, the insurance or Marina Body, in the end we came to an agreement. What was irritating was when I got the car back, the inner trunk trim pieces where not put back together properly, also a couple of lower covers around the rear wheels where not snapped back into place
Lindsey S.
Vehicle Make : Volkswagen
1 out of 5
5/4/2023
Coolant is leaking. This was never a problem before the repairs.
Juan Carlos.
Vehicle Make : Toyota
5 out of 5
3/31/2023
Very good job!!
Alan A.
Vehicle Make : Honda
2 out of 5
2/27/2023
Poor customer service. Bad communication with client. And sub par work.
Jeffrey S.
Vehicle Make : Honda
5 out of 5
2/12/2023
Great service and coordination with the responsible party's insurance company, rental car logistics and timely repair.
Willie G.
Vehicle Make : Hyundai
4 out of 5
1/23/2023
I believe I submitted a response previously. I am completely satisfied with my vehicle. Marlene and Ivana were wonderful as were the mechanics.
Kimberly W.
Vehicle Make : Lexus
5 out of 5
1/22/2023
Everyone was very nice and kept me posted on the progress.
Nicole B.
Vehicle Make : Toyota
4 out of 5
1/9/2023
????
Caryl P.
Vehicle Make : Fiat
2 out of 5
11/20/2022
i wrote a long thing and your system wouldnt take it
Joshua L.
Vehicle Make : Toyota
5 out of 5
11/2/2022
Looks good!!
Eileen S.
Vehicle Make : Hyundai
4 out of 5
10/23/2022
In spite of the 7 weeks it took to repair my vehicle (which could have been due to supply chain issues in obtaining parts), I was absolutely delighted to see that once my 2010 SUV was returned to me, my thought was that it never looked better. They even cleaned the car thoroughly inside and out. I was also impressed with the professionalism and friendliness of the front office staff in the Marina del Rey office. I would definitely recommend Marina Auto Body to friends and family.
La Taunya.
Vehicle Make : BMW
5 out of 5
10/16/2022
Hello, service was excellent! Marlene was very professional, courteous and informative. She kept me updated on the status of my car and was able to answer all of my questions and concerns.
Joseph P.
Vehicle Make : Volkswagen
1 out of 5
9/19/2022
still waiting for the headlight which has taken an eternity
Kenneth S.
Vehicle Make : Toyota
5 out of 5
9/19/2022
Matt and Juan were both very helpful and kept us in the loop of what was going on with the repair of our vehicle.
Lucille C.
Vehicle Make : Subaru
5 out of 5
9/18/2022
small repair was handled quickly and efficiently. staff is friendly and helpful. would recommend to anyone needing repair work.

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