Im Very Happy with my car. You did a Amazing job. Thank You all so much.
(1) I was promised my car would be ready on Friday, 1/6/17, but when I came to pick it up the backup sensors were not working. Fernando Duran said that this was a known issue, but that he had tested the car in the morning and the sensors were working then. I had to leave the car behind after leaving work 90 minutes early to get my car.
(2) Marina Auto Body required me to pay the 1000 deductible for my Liberty Mutual policy, even though the insurance company of the driver who rear ended me (Access General Insurance) had issued payment to Marina Auto Body on 12/20/16 for the deductible amount. I want a refund of my 1,000 payment. I do not understand how you could receive a payment for 1,000 from an insurance company and not properly account for it.
Will certainly go back if ever needed
The car was delivered 4 days late and when I received it, the paint job was one of the worst I have seen. There were multiple spots where the white under coats were visible, the hood alignment with the left fender was off and it was clear that the hood was buckled, the entire left front headlight assembly was not installed/aligned properly, multiple spots were clear visible with an "orange peel" texture, multiple pitted spots in new metal parts were visible, multiple imperfections in newly painted areas, and many areas where the clear coat was applied unevenly causing some areas to be shiny and others to be very dull. Lastly, the buffing was very poor as there were many spots with compound residue. My wife and I have had our cars service at the Redwood location on a number of occasions with no bad experiences. This is by far our worst experience and I simply could not accept the car and requested all the problems be remediated. I will also convey these experiences to my insurance company.
Great service, prompt response, constant communication.
The only problem was your location. When the car had to be towed to an impound lot, I was asked if Marina Auto Body in Marina del Ray would be acceptable to me. My response was absolutely. I was then told the Marina location was closed and it would in a new location at Jefferson and La Cienega. This is not a neighborhood I know, and turned out it wasn't there, but in Inglewood. I was riding around for a total of three hours, from one place to another. Not your fault, but I did receive prompt and courteous treatment when I finally got to the Inglewood location and after a brief wait, was given my car in what seems to be perfect condition. Therefore, my problem was in the City of Santa Monica and my insurance company not knowing the real location of the body shop.
Vehicle Make : Volkswagen
Repairs took a long time and I'm missing an electronic gate card from the drivers door pocket.
The customer service I received and the updates via phone and email while my car was being repaired were awesome! Thank you! I appreciate my car was completed earlier than originally estimated. Thank you!
I believe I am going to have to return my car to you on Monday...
When my vehicle was returned to me, I got in and started to drive away and I heard a rattling noise that sounds as if it is happening on the passenger side rear bumper area... possibly the muffler. I couldn't take it back to talk to anyone about it because the doors were closed, as it was just after 5:30pm. I drove it to the nearest fuel station... the sound is occurring when my car starts and idles... and when I am driving it down the road. I will look at the area of my car in the daylight tomorrow to see if I can see the cause for the noise. Please have someone call me ASAP on Monday when you open. Thank you, Amie
Thank you for your care, clear communication, speed, professionalism and extra work to get my car back to new. Highly recommend your company to others.
Matt is a gem. Everyone I dealt with was courteous and competent - but Matt really takes ownership of the work, and it makes him invaluable!
I chose Marina Auto Body because it was reccomended by my insurance company. My car needed fairly minor repairs yet took nearly 7 weeks to complete. After a week, Marina Auto Body had not even provided my insurance company with an estimate. After four more weeks, Marina Auto Body could not repair my car. They had to send it to the dealership for additional diagnostics, which added on another two weeks. Hoping Marina Auto Body would make it right, I requested that they provide a rental car for the last few days. That request was rejected. Marina Auto Body made no effort to compensate me for the unreasonable delays, many of which were caused by them. While the quality of repairs was acceptable, the customer service disappointed time and time again.
There were still repairs that needed to be done
Always professional and thorough
Pleasant people; timely progress reports; done quicker than original estimated time. Thanks.
Car was not completely done and delayed so much
THE STAFF MEMBERS WERE CONCERNED. COMPOTENT AND SHOWED ALL EFFORTS TO MEET MY NEEDS FOR TOP REPAIRS.
Job well done, appreciate the fast and effective service.
Matt, and Fernando were awesome!! I didn't have to worry or wonder what was going on with my car. They always informed me rather it was via text and or calling me. They were flexible with me and just went above and beyond. Anybody I know I'll gladly send them here. The team is friendly, and professional they value the business they receive. I have so much respect and honor for them.
Every person I worked with (primarily Matt and Aldo) were very responsive and understanding. I appreciate their great customer service and the diligence that was put into repairing my vehicle.