You guys did everything perfectly.
All was very professional
Everyone was so helpful when I was very upset about my car being damaged. I had the most professional quote from my representative and my car was repaired on time. They did a great
Job keeping in contact with me and keeping me informed! I am recommending caliber collision to friends and family.
Everyone was courteous and efficient. My Mercedes was finished when promised and I was happy with the results. Chris Montclair
You guys were prompt and very responsive! I loved the constant updates, thank you for making me feel good about having my car repaired there!
My car looks great. Angie and Cody kept me promptly updated throughout my repair it was done early before I left for my trip. I was so happy with the repair and my car looks brand new! Thanks caliber team ! ????
I loved the text messages and phone calls that kept me updated about the status of my car!
Staff are courteous and treat customer warmly. They have explained very clearly
in layman's term about the repair work. They keep customer informed of the progress of the work. I am very impressed by the early completion of the work.
Vehicle Make : Volkswagen
Everyone was very nice and helpful. Adrian was especially good at explaining everything and reassuring that everything will be expertly repaired. My car is nice N shiny N looks perfectly new again which is very much appreciated. Thank you to everyone. Regards, Peggy M
Courteous and helpful staff
Very timely, very courteous and informative. Excellent quality work.
I appreciated the status updates and professionlism. My Reps were very attentive and I felt like my business mattered.
Thanks to a great team!!
I took my car in on a Tuesday Or Wednesday,they said it would take about a week to get done. It was done buy Friday. They did a good job on the repair.
My car was in a bit longer than expected. It was good to have regular updates to keep me informed.
Everyone I came in contact with was kind and courteous. It's nice when associates walk you out to your vehicle and hold a friendly conversation. I appreciated the professional work done and necessary updates via phone.
More accurate updates on the car.
There is no comments. Everything worked out and was completely satisfy.
Very pleased with the service on my car! Thank you Marisela and staff!
I want to thank mersela and her entire staff for the customer service and great repair job on my Honda Civic.
The service manager Marisia was awesome and the status updates were great and the car was finished early good job on the car as well. The girl at the front desk could have a little more personality but overall was a good experience!
Great service and communication. Thank you!
I felt that my G37 was in good hands from day one, and all of your calls and txt updates really meant alot to me. Thank you for restoring my rhythm of life. I will recommend Caliber to a friend in need.
very happy with the service and the way I was kept advised on everything that was happening.
You did a fantastic job fixing my ugly bumper. My car looks better than before the accident. Daily messages were a big plus.
The employees are very respectful, they put you & your car first, which i really appreciated. They are very curtious & really care. Wish more Company's were like Caliber!!! They will be my go to if i need anything fone ,which i hope i dont. Lol Would highly recommended to all my associates ,family, & friends! Thank You Caliber.
Associate Mr. Allen handing the case was very professional and attentive. Much appreciated. Due to circumstances hopefully will not require services in the foreseeable future however I will highly recommend Caliber Collision to friends and family. Thanks again
Above and beyond my expectations
Very professional, informative, helpful, and supportive! Alan was patient and understanding. Thank you Caliber!!
Great service from staff and job was done timely and beautifully. Thanks.
Vehicle Make : Mini Cooper
Car war given to me after 9 weeks with engine light ( told that it had the service light on) and on reserve gas bearly enough to get to gas station, had to drive car straight to the Mini dealer for repair, which took 4 days.
I was very happy with the service and care provided
Great service & it was done early!
Vehicle Make : Volkswagen
I'm as happy as you can be
You did not fix a dent in the hood. I will call you tomorrow. Thank you, Ray P
I allways take my car there because i know that every thing its done safely and pefect and its a place were you can trust thank you
I can say , I had the best experience, very good ????????
Kenny gave me a status report on the repairs
Of my car. Your Corp was the only shop that has done this. Kenny went out of his way to add some finishing touches that I'm sure any other shop would of charged extra. Kudos
To your reps for all their extra effort. J. ALARID
Caliber kept me informed throughout the repair process. Their work and customer service was second to none. I would and have recommended them to others.
My vehicle windows were obviously left open for several days during the repair. The interior of my vehicle now looks as if went through a dust storm. I'm very particular about ever rolling down my vehicle windows and keep the interior of my vehicle free from as much dust as possible. It will now take time to get my vehicle back to its original condition. I'm very satisfied with the collision repair work, however, extremely disappointed with how the interior of my vehicle was left with a large amount of dust.
Kenny was efficient and kind and very helpful. The front desk girls were also informative and helpful. Everyone at caliber made this stressful situation smooth and easy. Thank you. My car looked 10x better when I got it back than it did when we limped in. Kenny addressed my concerns and was upfront about any price changes and schedule changes. I appreciate the transparency your workers provide regarding the repairs.
Caliber caused additional damage to my vehicle by failing to refill my transmission with oil. When this was brought up they took the vehicle in and tried convincing me that the damage was due to my vehicles age and that it was not accident related. However I never claimed it was accident related my complaint was simple the technician at caliber replaced damaged parts on my vehicle. Parts that had transmission fluid flowing through them for the purpose of cooling the transmission. The technician failed to replace the oil lost during the process of R&R therefore causing catastrophic damage to my transmission. Please have corporate contact me for more details at this point I have picked up my vehicle and will be taking it elsewhere for a detailed inspection and repairs. I will be contacting my attorney as well as the bureau of automotive repair if I don't hear from some one soon.
Great work and really quick turnaround. Thank you!
Excellent service and great workmanship
Looks great, they fixed and cleaned my car very well. It was fast and I got updates
Kenny did a great job.Appreciated.
The service and quality of work were great. Kenny Potashnik was very professional and easy to work with. The vehicle was compleated in a timely manner and looks great!
Excellent communication and full disclosure about all services. I am extremely happy and I would definitely do business with again.
Excellent job , great quality
Best of the best.
I am very pleased with the constant communication/updates of my vehicle. Cody is the best and has sense of great customer service! Thank you Cody!
I really liked the updates via text message
They implied that my car had been detailed inside and out. But that was not the case. The drivers side paper floor mat was left behind and the inside of my car had a strong paint smell which gave me a migraine. A suggestion that maybe I should leave the windows open to air it out would have been appreciated.
The staff is outstanding and the texts you sent on the status of my car was a great idea. I would highly recommend your shop.
It was obvious that customer satisfaction is a very high priority at Caliber, and the quality of the repairs was impressive. You have a winning formula.
Kenny was so helpful in explaining the repair proces in a simple yet thorough way. He kept us updated daily with a text or call.
He went above and beyond to provided us with excellent customer service.
Kenny was the best! Thank you for your prompt service and constant communication. I will be happy to send anyone else to him for a phenomenal customer service experience.
Cody Craven was very professional, the entire process was smooth. I am very satisfied with repairs to my car. Thank you Cody and thank you Calliber.
Kenny was obviously a seasoned repair adjuster and was fun to work with. My vehicle came back looking great !
Martin was very helpful and took care of everything for me. I appreciate the great work, and especially not having to deal with the insurance claim personally.
I sensed with the very first person that helped me at Caliber that the company wanted me to not only have my car completely restored to its before accident condition but also to be completely informed about the process each and every day. I couldn't be happier with the way the rhythm was restored to my life.
Martin....Lori.... We're perfect
I was very happy with Marcela she kept me updated with repairs. She was very professional. I would highly recommend Your company ????
I was impressed with the customer service with having enterprise car rental there when I dropped my car off. You made the unpleasant situation with my car easier to deal with. Awesome doing business with you???????? Thank You Marcela. I'm totally satisfied with my car you did great job
Appreciated receiving updates via text. Very professional and courteous staff, from the receptionist to the service advisor. Very happy with the repair. Car was washed and cleaned very well. Thank you for providing a pleasant experience.
Cody definitely gets a 5 star rating in customer satisfaction!!!
Great job! I loved the updates and customer service. Keep up the good work. Oh and my car looks good, thank you!
I was very happy with the service I experienced here. I loved the updates I got via text messages! Overall, exceptional service !
Good job. Suggestion, please don't use used parts for repair.
You guys did an excellent job. Kody was honest, and demonstrated the best customer service! Thank you Caliber for a job well done!
I was very pleased with the service I received at caliber collision. Justin was in constant communication via txt which was very much appreciated. It was nice getting the daily updates of how things were going with my car. He was very professional. He is an asset to the company. It is very important to have professional employees in order to have a successful business. I appreciate all that was done. I picked up my car today and I appreciate that he had my car cleaned and washed.
Everyone at Caliber Collision was so friendly, polite and professional. My car also looks great. I'm extremely happy with your service. Than you!
The car is in pristine condition. Thank you.
My husband looked at the car and said they did a good job at fixing the car and hes a picky guy! So far we happy with how it turns out! Thank you very much,
Hello I just wanted to let the entire staff at Caliber Collision know the personal attention and concern that I recieved from you assured me that if there was any discrepancies they would go all the way to amend it, how a business treats me especially in a challenging time that I was in I could not have asked for a better establishment to help in the healing and repairs that were need to put things back together, thank you for your kindness and patience you showed me and my husband at such a difficult time in my life, THANK YOU JUSTIN , you and your crew are awesome, you will come highly recommended to anyone I meet in the future that will need a company that will take care of them in a any situation with excellent customer service God bless you all.
Justin did a great job communicating with me. He called & texted often to ask questions and let me know the status of the repair. He took care of everything exactly as he said. Very happy with his customer service!!
Upland's Caliber Collision is the most professional and well organized auto shop that we have ever experienced! The helpful daily texts kept us informed about the status of our car. Our brand new car was hit and run while it was parked outside. We were concerned as to whether it would ever be the same. Justin was helpful and made sure that everything was as good as new. We cannot tell that there was ever any damage! We HIGHLY recommend Upland Caliber Collision to everyone!
Very professional My car looks amazing. Thank you for your timely updates by e-mail. So appreciated all that was done. Justin was so kind. There is no better place than Caliber!! Many thanks. Estina S
Very fast service!!!! Beautiful job!
Justin Picon did an excellent job for us. Because of your business' work ethic, it made a bad experience, the accident, seem better. Thank you for help and for employing people like Justin.
Justin was always friendly and had a smile on his face. The receptionist was also very friendly and gave my daughter popcorn which made her day! I was happy to receive messages letting me know the progress of my vehicle as well and my car looks great.
Awesome job with the car. Well recommend this place to others
Vehicle Make : Mini Cooper
I love the work done to my car, and the staff is absolutely amazing! Thank you for making my experience an amazing one!
You were all nice, friendly people to work with. The quality of the repair was superior. I will strongly recommend your company.
Rattled and had to return
I was happy with the job updates that i got as text messages. The team were very nice and courteous. I would come back to this place.
We were unhappy with Caliber Collision, because you quoted us a price in writing and then changed the price of repair without telling us.
Special thanks to Cody as he was very professional from day one. He kept us informed of the progress of our vehicle at all times. We were pleased in the turn around time of our vehicle. I would highly recommend Caliber Collision and would use them myself in the future.
Also, Denise handling the front desk was very polite and professional.
Thank you again for a job well done.
Joseph and Denise King
Cody was very proffesional and completed the work on time. Excellent job.
I will definitely use Caliber in Upland again, hope that is not necessary. I will recommend Caliber in Upland to my friends and family. These guys were professional and curious. Cody (my Rep) explained all of the repairs and how the repairs would take place. I got daily email updates and 3 check-in phone calls. At no time was I not clear on the progress of my repairs. The results were outstanding. I could not tell that the care had bodywork and paint. These guys know what they are doing and I appreciate the professionalism and quality I received from Caliber in Upland.
Joe Sanchez did a great job taking care of me and my car after my relocation company decided to put dents all over it during the move. I would recommend him to anyone looking for a mercedes certified body shop.
Very professional and efficient team. Cody did a great job communicating with us the progress of the work every day. The work done for our Mazda 6, just a few weeks old when we were hit from behind by a distracted driver, made us feel like the accident "never happened."
Everyone treated me with such respect and dignity. Thank you.
Your customer service was very regroup and very easy to work with. My experience was good. They kept me informed throughout the process and completed the process under the estimated time.
Justin was very professional. He kept me up to date regarding the repairs on my vehicle while it was under Caliber Collision's care. I am very happy with the overall service experience, and won't hesitate to recommend Caliber in the future. Thank you. Sincerely, Tanya W
Cody was very professional and helpful and our car was repaired within the timeframe he stated. Everything looks great thanks!
Caliber is relatively close to my home so I was able to walk to the facility to pick up my car upon completion of the repairs...a beautiful day for a nice walk. I enjoyed the updates by text message...very creative! The repair to my rear bumper was a minor cosmetic issue really but it looks beautiful and is no longer a reminder of the incident(s) that brought me to Caliber. I will highly recommend this repair facility when I have the opportunity.
Great customer service friendly hospitable and professional. Felt taken care of and guided. THANK YOU
ANGIE AND TWINS :)
At every point in the process I was met with professionalism, clarity and a pleasant attitude.
Thank you for make my truck look like new again and make sure that everything was taken care of and also making everything so easy
Vehicle Make : Mini Cooper
Cody kept me informed during the whole process. The work was performed wth expert craftsmanship and the car was returned to me like new condition. Thank you Caliber Collision.
The honda had some peeling paint on the roof. No one asked about doing anything about that. Do you do that kidn of stuff
From start to finish I am impressed with the organization to the details of making my car new agai. I will only bring my future body work here.
Very prompt action. Very nice people to work with
Great customer service from start to finish.
Estimated completion 11/25. Actual completion 11/27.
Muy satisfecha con el servicio q me brindaron, excelente atencion con la srita. Ericka, me brindaron mucha confianza y estoy dispuesta a recomendarlos con mis amistades familiares y conocidos 100% satisfecha con sus servicios nuevamente mil gracias y dios me los bendiga y espero q sigan asi, gente como uds honestos, agradables amables es lo q necesitamos en este mundo