Yes. Great customer service. Our estimator Alex Rosado was the best.
The repair when incredibly smoothly. I was told exactly what was wrong with my car and what would be require to fix it. The repair was done in a timely and professional manner. Good and painless experience.
I was very impressed with everyone! I was always kept informed, on the status of my vehicle. Would highly recommend Caliber Collision of Upland! Thank you! Tammy R
My car was estimated to be in the shop for 5 days. I got my car nack in 4 days. My car looks amazing. You cant even tell the front of my car was missing. Thank you so much for making it look amazing. You guys are the best. They even offered to put my front license plate back on for me. Thank you thank you thank you. Mr. Steve and the guys in the shop are miracle workers.
Everything was perfect. Communication was awesome. Work was perfect
Vehicle Make : Volkswagen
Thank you! It was great job!
Kept us well informed about repairs. Excellent service as well as work done. Thanks!
Steve Howerton at Upland Caliber was very courteous and prompt on getting our claim completed. And the repair work was awesome. The delivered myChevrolet Duramax back to factory condition . The staff there were very helpful. I know if I ever have to get my vehicles repaired, Upland Caliber Collision Center is were I would go. Awesome work! Thanks again, Alan P
The manager was intent on making me happy. I'm very picky and they had to fix a few things, but Mike took care of the situation and the car came out good.
Kenny is really nice but it was expensive
The car looks great! Thank You.
Fast service & repairs, job was finished 5 days before the commitment date, caliber called me & texted me two\three times a week too let me know of there progress.
Caliber is simply the best car body repair facility I have ever experienced. I'm 110% satisfied, I will tell family & friends too use caliber collision for all there car need's, hands down the best in the business.
Thank You Caliber, for giving my car back & this part of my life back, Bless You!
Did great job!
Very good coustumer service !
Nice poeple and Definitely will recommend about you.
I will highly recommend caliber collision. One happy customer here ????
Excellent work.very Happy for the work the do in my car.very Profesional ..very nice people. Always redy to help..and unser cuestion a Bautista the car..
Love your work and care not only for my vehicle but also for myself...... Thank you so much for all your help. Sincerely Alberto. A. Ginard.
An excellent and professional job. My car looks amazing. Customer service is superb. Thanks. John
Vehicle Make : Volkswagen
Very very professional. Customer focused and friendly staff. Thank you!!
Kenny provided us with exceptional service and made certain all our concerns and needs were met. Thank you
Steve made things easy. Thank you so much, wife was very happy.
I liked how I was kept informed on the repair and how it was going.
Great job all around from start to finish. Communication through process was much appreciated.
Steve**** was my service specialist. Steve is very kind, honest, helpful, and patient. He is also very thorough in helping you understand the condition of the vehile and the services needed to be done to assure an optimum running vehicle.
Everyone I worked with was professional , courteous and accommodating.
They helped me make contact with rental car company as well. I was provided with continual updates by text which was great while I wa at work. Steve was fabulous and helped me with others concerns .
Alex which was my service technician kept me aware of every step which was of great help. He made sure I knew what was going on and when the car would be ready. The car repairs were beyond my expectations!! I've used other collision centers and this one exceeded my expectations by far. From the moment I called, the front desk help in getting me my rental it all was very smooth and pleasant. I would recommend this place to anyone in need of car repairs. Thank you Alex and everyone at Caliber Collisions of Upland!!
I appreciated everyone for their friendliness, professionalism, frequent updates, excellent workmanship and personalized attention. Especially noteworthy were Kenny and James who accommodated my need to have my car ready a day earlier due to a scheduled surgery. And thanks to Justin who gave extra care on pick-up due to Kenny needing to be away.
Thanks to all,
Steve was great at keeping me updated on the progress and status of my repairs! He also answered any questions I had effectively.
I want to thank kenny for constantly keeping me in touch on how the repairs on my car is coming along. Thank you kenny.you and the rest of your team did a fantastic JOB. My MB ML350 is doing well. God bless you all.
When I received my vehicle the mat on the driver side still had mud from the night of the accident and they were so minor scratches on the vehicle from the mud from that night of the accident, nothing I can do now just disappointed that my insurance company for referred me here.
Friendly and always keep me informed. The detailing was a bonus! The work was great.
Steven was the person that help me. Very professional. Made me feel that we been friends for a while. I was sent Text about my car on a daily bases. This is very helpful.. being busy at work and getting this info really helped..thanks steve
Robert went above and beyond in doing a great job on my car. He was very helpful, professional, courteous, and kept me informed every step of the way until repairs were complete.
I had some minor damage to my vehicle that I wanted repaired. I did not go through my insurance company. This facility kept me updated constantly of the progress and addition parts necessary to complete the job. I appreciate the fast, efficient work that was done.
The car was repaired back to the pre accident condition, and drives like it did before the accident. Very happy with the work. Steve was the best I have ever worked with at a dealership or a car related shop, was very proactive in giving updates and kept it completely free of any anxiety. Great job!
I was pleased with the updates on my car via text and phone call. I was also pleased with how the expected finish date was very short and my car was done a day early.
Your guy did a great job keeping me informed about the progress of my repairs.
This was an amazing experience. I was constantly updated on the status of my vehicle. Also Kennethwas the best. I've never had such a smooth well informed repair shop experience
We were very satisfied with the work on our car. It looked good inside and out! We would highly recommend your service to anyone!! Thank you for everything!! To Kenny.....fantastic job!!
The service was excellent. Especially service advisor Garo Cherchian is very helpful hhis service is appreciated
I am happy with the work and quick turn around time.
Great service. Steve went above and beyond.
Very timely work on vehicle and great communication throughout the repair.
Working with Robert was great he kept me very well informed! A 10 for sure!!!
I 100% trust Caliber with my cars. They are very professional,very promp and very good with communication.. thank you very much !
Caliber collision went above and beyond to make everything perfect with my car! Caliber upland is the best!
I was very happy with the service and the time frame was better than expected.????
Robert provided excellent customer service and I am very satisfied with work performed,
Carl was the guy that kept me updated on my car and he was absolutely great. Always called back within an hour of me calling him and was able to answer all of my questions. My car was even finished ahead of schedule, will definitely come back here for services in the future.
Yes I Am satisfied .you are very profetional and you did an excellent work I really appreciate It thank you
I am so pleased that they worked so quickly on repairing my car, working with Enterprise on my rental, and when I got my car back I would never had guessed that my car had been damaged. My car was much cleaner than when I dropped it off, thanks to my 9 year old. And they made sure that the whole car looked great. Kenny kept me informed on the process, and this experience has made me realize I can trust someone to fix my car. My husband was the one who did all of this. And now I know where to go in the future if I should ever need future repai. Thank you Caliber, and Kenny.
Im very happy about the result.. The guy always update everyday about he fix my car n ontime.. My car get fixed ontime n very clean... Thank you very much for the hard work im very appreciated.. Well done
Robert Pate, the service advisor, was superb. I brought my car in on late Wednesday afternoon and Robert managed to expedite my repair (since I will be out of town in 3 days) and got it done on Friday. Great work!
It'seems all on the details, and the details were over looked.
The car looks great. Thank you.
Upland location is amazing. Excellent work. Great staff and Kenneth Potashnik is a true professional. Very satisfied.
Robert was courteous and professional. Thank you
Steve was very helpful, flexible & professional.
I was 100% satisfied with my experience at Caliber Collision. Steve went above and beyond to keep me informed and have my car done as quickly as possible. The completion date of my vehicle was pushed back one day because they weren't comfortable putting the new bumper on, so they ordered another new one. That just shows the dedication to perfection! Thank you Caliber Collision!
I WAS COMPLETELY SATISFIED WITH THE REPAIRS AND THE professional handling of my vehicle and my concerns.
Excellent encounter. Good communication. Kenny's awesome!
Angie was amazing! She kept me informed the entire time!
Love the text updates, on my car repairs.
Steve did an excellent job at keeping me informed on my vehicle status but was also patient when taking time to field any questions and concerns I had. Not that getting your car repaired is a good thing, but if I had to do it again, I would definitely go to Caliber.
Good service. Thanks Kenny!
Excellent work in my car. Work was done on time. Update was given to me almost everyday that they were working in my car.
Great job in shop and office you a great crew kenn y was was a great agent thank you so much
Everyone was very helpful and the repair was done quickly and expertly!
My car looks even better then when I first got it from the dealership ????????
Everyone here is awesome especially the receptionist and my rep that handled my car repairs for me.
ABSOLUTELY! I received constant updates A little delay,due to holidays,no problem.My car look fantastic.
Vehicle Make : Volkswagen
Yo se que tuve anteriormente un accidente y ustedes no quisieron arreglar mi carro porque le echaron toda la culpa al otro carrosero pero no todo era la culpa de el y ustedes asumieron que si y so me perjudic a Mi porque no todo lo qu se ve esdel anterior accidente y ahora yo tengo un grande problema para repararlo ustedes me piden 1500 mas para arreglarlo y no se me hace justo pero bisnes es bisnes gracias por todo
Very good services
And friendly people.
Your staff is very knowledgeable, professional and friendly. I was always well kept informed with text messages and emails of the progress for repairs. I would definitely use caliber and recommended caliber to my friends and family
All of the staff were friendly and helpful. Steve kept me up-to-date, and my car was done on time. The repair work was great.
Great paint job. Great service, thank you Kenneth. Overall great job.
Kenny was very friendly and helpful.
They did awesome job keep me I touch with the update on the repair on my car
I would like to thank Kenny for treating me like family. Best customer service I have received in a very long time.
just wanted to say that my advisor Angie Rodriquez
was very professional and keeping updated with my vehicle..another reason to use this shop again..thanks
Thank you for such a wonderful job. My experience with Caliber Collision was excellent!
Friendly staff. Outstanding customer service.
I'm so happy and appreciative, thank you!!
Had my rear bumper repaired, and it looks great. It looked like it was never even damaged to begin with.
Thank you so much for taking care of my car needs. I appreciate the daily updates.
You guys did everything perfectly.
All was very professional
Everyone was so helpful when I was very upset about my car being damaged. I had the most professional quote from my representative and my car was repaired on time. They did a great
Job keeping in contact with me and keeping me informed! I am recommending caliber collision to friends and family.
Everyone was courteous and efficient. My Mercedes was finished when promised and I was happy with the results. Chris Montclair
You guys were prompt and very responsive! I loved the constant updates, thank you for making me feel good about having my car repaired there!
My car looks great. Angie and Cody kept me promptly updated throughout my repair it was done early before I left for my trip. I was so happy with the repair and my car looks brand new! Thanks caliber team ! ????
I loved the text messages and phone calls that kept me updated about the status of my car!
Staff are courteous and treat customer warmly. They have explained very clearly
in layman's term about the repair work. They keep customer informed of the progress of the work. I am very impressed by the early completion of the work.
Vehicle Make : Volkswagen
Everyone was very nice and helpful. Adrian was especially good at explaining everything and reassuring that everything will be expertly repaired. My car is nice N shiny N looks perfectly new again which is very much appreciated. Thank you to everyone. Regards, Peggy M
Courteous and helpful staff
Very timely, very courteous and informative. Excellent quality work.
I appreciated the status updates and professionlism. My Reps were very attentive and I felt like my business mattered.
Thanks to a great team!!
I took my car in on a Tuesday Or Wednesday,they said it would take about a week to get done. It was done buy Friday. They did a good job on the repair.
My car was in a bit longer than expected. It was good to have regular updates to keep me informed.
Everyone I came in contact with was kind and courteous. It's nice when associates walk you out to your vehicle and hold a friendly conversation. I appreciated the professional work done and necessary updates via phone.
More accurate updates on the car.
There is no comments. Everything worked out and was completely satisfy.
Very pleased with the service on my car! Thank you Marisela and staff!
I want to thank mersela and her entire staff for the customer service and great repair job on my Honda Civic.
The service manager Marisia was awesome and the status updates were great and the car was finished early good job on the car as well. The girl at the front desk could have a little more personality but overall was a good experience!
Great service and communication. Thank you!
I felt that my G37 was in good hands from day one, and all of your calls and txt updates really meant alot to me. Thank you for restoring my rhythm of life. I will recommend Caliber to a friend in need.
very happy with the service and the way I was kept advised on everything that was happening.
You did a fantastic job fixing my ugly bumper. My car looks better than before the accident. Daily messages were a big plus.
The employees are very respectful, they put you & your car first, which i really appreciated. They are very curtious & really care. Wish more Company's were like Caliber!!! They will be my go to if i need anything fone ,which i hope i dont. Lol Would highly recommended to all my associates ,family, & friends! Thank You Caliber.
Associate Mr. Allen handing the case was very professional and attentive. Much appreciated. Due to circumstances hopefully will not require services in the foreseeable future however I will highly recommend Caliber Collision to friends and family. Thanks again
Above and beyond my expectations
Very professional, informative, helpful, and supportive! Alan was patient and understanding. Thank you Caliber!!
Great service from staff and job was done timely and beautifully. Thanks.
Vehicle Make : Mini Cooper
Car war given to me after 9 weeks with engine light ( told that it had the service light on) and on reserve gas bearly enough to get to gas station, had to drive car straight to the Mini dealer for repair, which took 4 days.
I was very happy with the service and care provided
Great service & it was done early!
Vehicle Make : Volkswagen
I'm as happy as you can be
You did not fix a dent in the hood. I will call you tomorrow. Thank you, Ray P
I allways take my car there because i know that every thing its done safely and pefect and its a place were you can trust thank you
I can say , I had the best experience, very good ????????
Kenny gave me a status report on the repairs
Of my car. Your Corp was the only shop that has done this. Kenny went out of his way to add some finishing touches that I'm sure any other shop would of charged extra. Kudos
To your reps for all their extra effort. J. ALARID
Caliber kept me informed throughout the repair process. Their work and customer service was second to none. I would and have recommended them to others.
My vehicle windows were obviously left open for several days during the repair. The interior of my vehicle now looks as if went through a dust storm. I'm very particular about ever rolling down my vehicle windows and keep the interior of my vehicle free from as much dust as possible. It will now take time to get my vehicle back to its original condition. I'm very satisfied with the collision repair work, however, extremely disappointed with how the interior of my vehicle was left with a large amount of dust.
Kenny was efficient and kind and very helpful. The front desk girls were also informative and helpful. Everyone at caliber made this stressful situation smooth and easy. Thank you. My car looked 10x better when I got it back than it did when we limped in. Kenny addressed my concerns and was upfront about any price changes and schedule changes. I appreciate the transparency your workers provide regarding the repairs.
Caliber caused additional damage to my vehicle by failing to refill my transmission with oil. When this was brought up they took the vehicle in and tried convincing me that the damage was due to my vehicles age and that it was not accident related. However I never claimed it was accident related my complaint was simple the technician at caliber replaced damaged parts on my vehicle. Parts that had transmission fluid flowing through them for the purpose of cooling the transmission. The technician failed to replace the oil lost during the process of R&R therefore causing catastrophic damage to my transmission. Please have corporate contact me for more details at this point I have picked up my vehicle and will be taking it elsewhere for a detailed inspection and repairs. I will be contacting my attorney as well as the bureau of automotive repair if I don't hear from some one soon.
Great work and really quick turnaround. Thank you!
Excellent service and great workmanship
Looks great, they fixed and cleaned my car very well. It was fast and I got updates
Kenny did a great job.Appreciated.
The service and quality of work were great. Kenny Potashnik was very professional and easy to work with. The vehicle was compleated in a timely manner and looks great!
Excellent communication and full disclosure about all services. I am extremely happy and I would definitely do business with again.
Excellent job , great quality
Best of the best.
I am very pleased with the constant communication/updates of my vehicle. Cody is the best and has sense of great customer service! Thank you Cody!
I really liked the updates via text message
They implied that my car had been detailed inside and out. But that was not the case. The drivers side paper floor mat was left behind and the inside of my car had a strong paint smell which gave me a migraine. A suggestion that maybe I should leave the windows open to air it out would have been appreciated.
The staff is outstanding and the texts you sent on the status of my car was a great idea. I would highly recommend your shop.
It was obvious that customer satisfaction is a very high priority at Caliber, and the quality of the repairs was impressive. You have a winning formula.
Kenny was so helpful in explaining the repair proces in a simple yet thorough way. He kept us updated daily with a text or call.
He went above and beyond to provided us with excellent customer service.
Kenny was the best! Thank you for your prompt service and constant communication. I will be happy to send anyone else to him for a phenomenal customer service experience.
Cody Craven was very professional, the entire process was smooth. I am very satisfied with repairs to my car. Thank you Cody and thank you Calliber.
Kenny was obviously a seasoned repair adjuster and was fun to work with. My vehicle came back looking great !
Martin was very helpful and took care of everything for me. I appreciate the great work, and especially not having to deal with the insurance claim personally.
I sensed with the very first person that helped me at Caliber that the company wanted me to not only have my car completely restored to its before accident condition but also to be completely informed about the process each and every day. I couldn't be happier with the way the rhythm was restored to my life.
Martin....Lori.... We're perfect
I was very happy with Marcela she kept me updated with repairs. She was very professional. I would highly recommend Your company ????
I was impressed with the customer service with having enterprise car rental there when I dropped my car off. You made the unpleasant situation with my car easier to deal with. Awesome doing business with you???????? Thank You Marcela. I'm totally satisfied with my car you did great job
Appreciated receiving updates via text. Very professional and courteous staff, from the receptionist to the service advisor. Very happy with the repair. Car was washed and cleaned very well. Thank you for providing a pleasant experience.
Cody definitely gets a 5 star rating in customer satisfaction!!!
Great job! I loved the updates and customer service. Keep up the good work. Oh and my car looks good, thank you!
I was very happy with the service I experienced here. I loved the updates I got via text messages! Overall, exceptional service !
Good job. Suggestion, please don't use used parts for repair.
You guys did an excellent job. Kody was honest, and demonstrated the best customer service! Thank you Caliber for a job well done!
I was very pleased with the service I received at caliber collision. Justin was in constant communication via txt which was very much appreciated. It was nice getting the daily updates of how things were going with my car. He was very professional. He is an asset to the company. It is very important to have professional employees in order to have a successful business. I appreciate all that was done. I picked up my car today and I appreciate that he had my car cleaned and washed.
Everyone at Caliber Collision was so friendly, polite and professional. My car also looks great. I'm extremely happy with your service. Than you!
The car is in pristine condition. Thank you.
My husband looked at the car and said they did a good job at fixing the car and hes a picky guy! So far we happy with how it turns out! Thank you very much,
Hello I just wanted to let the entire staff at Caliber Collision know the personal attention and concern that I recieved from you assured me that if there was any discrepancies they would go all the way to amend it, how a business treats me especially in a challenging time that I was in I could not have asked for a better establishment to help in the healing and repairs that were need to put things back together, thank you for your kindness and patience you showed me and my husband at such a difficult time in my life, THANK YOU JUSTIN , you and your crew are awesome, you will come highly recommended to anyone I meet in the future that will need a company that will take care of them in a any situation with excellent customer service God bless you all.
Justin did a great job communicating with me. He called & texted often to ask questions and let me know the status of the repair. He took care of everything exactly as he said. Very happy with his customer service!!
Upland's Caliber Collision is the most professional and well organized auto shop that we have ever experienced! The helpful daily texts kept us informed about the status of our car. Our brand new car was hit and run while it was parked outside. We were concerned as to whether it would ever be the same. Justin was helpful and made sure that everything was as good as new. We cannot tell that there was ever any damage! We HIGHLY recommend Upland Caliber Collision to everyone!
Very professional My car looks amazing. Thank you for your timely updates by e-mail. So appreciated all that was done. Justin was so kind. There is no better place than Caliber!! Many thanks. Estina S
Very fast service!!!! Beautiful job!
Justin Picon did an excellent job for us. Because of your business' work ethic, it made a bad experience, the accident, seem better. Thank you for help and for employing people like Justin.
Justin was always friendly and had a smile on his face. The receptionist was also very friendly and gave my daughter popcorn which made her day! I was happy to receive messages letting me know the progress of my vehicle as well and my car looks great.
Awesome job with the car. Well recommend this place to others
Vehicle Make : Mini Cooper
I love the work done to my car, and the staff is absolutely amazing! Thank you for making my experience an amazing one!
You were all nice, friendly people to work with. The quality of the repair was superior. I will strongly recommend your company.
Rattled and had to return
I was happy with the job updates that i got as text messages. The team were very nice and courteous. I would come back to this place.
We were unhappy with Caliber Collision, because you quoted us a price in writing and then changed the price of repair without telling us.
Special thanks to Cody as he was very professional from day one. He kept us informed of the progress of our vehicle at all times. We were pleased in the turn around time of our vehicle. I would highly recommend Caliber Collision and would use them myself in the future.
Also, Denise handling the front desk was very polite and professional.
Thank you again for a job well done.
Joseph and Denise King
Cody was very proffesional and completed the work on time. Excellent job.
I will definitely use Caliber in Upland again, hope that is not necessary. I will recommend Caliber in Upland to my friends and family. These guys were professional and curious. Cody (my Rep) explained all of the repairs and how the repairs would take place. I got daily email updates and 3 check-in phone calls. At no time was I not clear on the progress of my repairs. The results were outstanding. I could not tell that the care had bodywork and paint. These guys know what they are doing and I appreciate the professionalism and quality I received from Caliber in Upland.
Joe Sanchez did a great job taking care of me and my car after my relocation company decided to put dents all over it during the move. I would recommend him to anyone looking for a mercedes certified body shop.
Very professional and efficient team. Cody did a great job communicating with us the progress of the work every day. The work done for our Mazda 6, just a few weeks old when we were hit from behind by a distracted driver, made us feel like the accident "never happened."
Everyone treated me with such respect and dignity. Thank you.
Your customer service was very regroup and very easy to work with. My experience was good. They kept me informed throughout the process and completed the process under the estimated time.
Justin was very professional. He kept me up to date regarding the repairs on my vehicle while it was under Caliber Collision's care. I am very happy with the overall service experience, and won't hesitate to recommend Caliber in the future. Thank you. Sincerely, Tanya W
Cody was very professional and helpful and our car was repaired within the timeframe he stated. Everything looks great thanks!
Caliber is relatively close to my home so I was able to walk to the facility to pick up my car upon completion of the repairs...a beautiful day for a nice walk. I enjoyed the updates by text message...very creative! The repair to my rear bumper was a minor cosmetic issue really but it looks beautiful and is no longer a reminder of the incident(s) that brought me to Caliber. I will highly recommend this repair facility when I have the opportunity.
Great customer service friendly hospitable and professional. Felt taken care of and guided. THANK YOU
ANGIE AND TWINS :)
At every point in the process I was met with professionalism, clarity and a pleasant attitude.
Thank you for make my truck look like new again and make sure that everything was taken care of and also making everything so easy
Vehicle Make : Mini Cooper
Cody kept me informed during the whole process. The work was performed wth expert craftsmanship and the car was returned to me like new condition. Thank you Caliber Collision.
The honda had some peeling paint on the roof. No one asked about doing anything about that. Do you do that kidn of stuff