None everything went smoth and on time.
Not very quick, but super thorough. They even cleaned my car!
David was amazing with keeping me updated on the status of my car. Answered all my questions for me.
Great service. I was informed daily on progress.
Car looks great!
I am not satisfied with the quality of the repairs done to my van. The headliner is dirty with black fingerprints around the airbag panels and the panels are loose. The floor panel on the driver side was cracked. The center console and driver seat were scratched. The steering wheel is scratched and when the steering wheel is bumped, the horn goes off. There were also other issues on the exterior of my van that were discussed with the technician at Caliber.
This has far been the worst experince with any auto repair I have ever had. I was told car would be ready in 3 weeks but turned out to be 3 months. I was told parts were the reason. Which I understand. But poor lack of communication and to make matters worst once I picked up my truck it seemed that no one even did a check off on my truck. Bed liner was not re installed, lots of squeaking noise coming from the repair area the blinkers were are not working. Once you fix my truck. I will NEVER come back to you ever again. and I will tell people about your poor service.
very knowledgeable , polite did nor promise what they could nor deliver
Thank you for returning my vehicle back to it's pre-collision condition.
The entire experience was easy and stress free.
Vehicle Make : Volkswagen
Excellent service! thank you!
They did an excellent job repairing my car.
Excellent service. I would recommend caliber collision to anyone!! Thanks
Mark was very professional and kept me updated with the progress of my car. Thank you so much.
I worked with David, and he was extremely friendly and kept me up to date on the status of my vehicle. Honestly, I have no complaints...I'm very satisfied with the end result.
Had a very good experience. Mark was fantastic and addressed all my questions and concerns professionally and thoroughly.
Mark was great and the work looks fantastic!
The original estimate was delayed. It took weeks to finally get my truck in the shop.
When I picked it up, I was promised that it would be ready at 4. I told the shop that I was on a very tight schedule and if it wasn't going to be ready at the time promised, to call me.
I received no calls so I arrived at 4. I was told the truck was not ready. I asked how long it would be. I was told it would be an hour. I said this was unacceptable. I spoke with Richard, he reassured me it would not take an hour.
An hour later, my truck was finally ready. I specifically asked that if it wasn't ready to call me, I had to leave work from Monterey to pick up the truck. Then, I was reassured it would not take a full hour to finish. It took a full hour to finish. I missed very important appointments because of this. This cost me money.
I'm very disappointed in the handling of my service.
Thank you for making sure that everything was as it should be.
Thanks for the thorough inspection and repairs. It was an unexpected surprise to have the van washed and detailed and so clean. Also appreciate the timely communication through the whole process.
Excellent work and great customer service. Deserving of a 10 out of 10.
Mark was extremely helpful. He was always keeping me up to date on everything going on with my repairs. He made sure I was taken care of from start to finish. I will return for service in the future.
I was very satisfied with the final quality of the repair and would highly suggest CC to friends and family in need of repairs.
The communication was very good. Always kept me in contact of what was going on. They did an excellent job on repair. Perfectly well done on fixing my car door and buffing it. Overall very professional and highly recommended
Mark kept in the loop on the progress of my vehicle and the work was done timely.
The car is working and running great. Thanks for the great work on the car.
Everything was good, Mark was awesome, car was delivered earlier than promised.
Mark was a great person to work with. He went beyond to help me. I recommend Caliber
I had a very good experience with Caliber Collision and very satisfied with their service. My Honda looks GREAT and very happy with the all repairs made on my car. Again, thank you very much to all of you.
Caliber did a great job repairing my truck I would recommend them to anyone that needs a reliable repair facility
I am completely satisfied with the way I was treated and the professionalism of everyone involved.
I had great experience over all
Great staff very help full.
I like they kept me updated on repair.
I am very happy with the service your shop provide you did an excellent job, my car was ready even before the time you schedule . Thank you so much for your support and once again you did it a great work in my car
Easy process, Pam and Mark took care of me.
Everyone was awesome!!! Recommend to all friends/family! Thank you!
Overall I'm happy with the service they provided me, they kept me informed on the progress, & they were finished on time. And the work looks great. Thanks! Cesar Ortiz
Mark was great! He answered all my questions promptly and was always willing to help in any way possible. The work was done quickly and the truck looks amazing! Thank you!
I really appreciate the great customer service I received Cesar kept me informed through out the whole process. Everyone at the center were interested in my thoughts and feelings about my car. I appreciated how fast my car was done and how nice the work came out.
Service was quick and efficient. Everyone was so helpful and kind. Outstanding staff at the gilroy office. It was a pleasure having the work done, despite the circumstances. I received e-mail throughout the repair service (great service idea). Thank you caliber collision for your outstanding customer service.
You all are awesome, not only do my repairs look perfect but you also delivered my car to me. Thanks so much *
Even tho it took longer than expected I was very satisfied with the work on my honda I really appreciate everyone's hard work and dedication at caliber collision especial Richard thanks a lot everyone!!
Great customer service, they are willing to go above and beyond to make sure you are happy.
Vehicle Make : Volkswagen
We are well pleased with the prompt service and attention we received.
I was entirely satisfied with my repair and with the service I received. I will definitely recommend Calliber Collision.
Oscar Cuarenta and Cesar Ortiz we're fantastic to work with. They were courteous and pleasant from start to finish. Their professionalism and expertise were greatly appreciated. These qualities in customer service are hard to come by these days. These kinds of employees will keep customers coming back. I hope you share this commendation with them. Employees always hear about complaints so I think it is only fair they also hear the positive comments relating to their service
Cesar and Oscar were a big help they did a great job with communicating with me everyday on the status of the vehicle they are great employees always had a great attitude they made me feel welcomed will definitely come here in the future if I need a car body repair thank you
Superior customer service. Even went above and beyond by delivering my car to me when I was unable to make it in time to pick it up so I can have it over the weekend. The repair was excellent!!!
Staff was very professional and I continuously received text messages and emails on the status of my vehicle which was great. They made me feel like a valued customer. Only one thing, the day I dropped off my car, an older gentlemen, in his mid to late 50's who sits in a small office was my first point of contact and he was not as friendly as the rest of the staff. He spoke to me in Spanish assuming that I didn't speak English. I felt as though he was a bit indifferent with me for that reason. There is nothing wrong him approaching me in Spanish but I feel that it should be asked whether a customer prefers to speak in English or any other language.
Are experience couldn't have gone better, special thanks to Richard and Cesar who followed the car through all the repairs and reported back to us. Would definitely use Caliber collision again, heaven forbid we need it.
Richard and Janice Creamer
Thanks to all of you good costumer services great job mi car looks great my wife is HAPPY to have her baby fixed.
Friendly staff, prompt service and great location
The paint looks great and thank you for buffing out the scratches on my rim
Toward the completion, I had to contact Caliber for updates. Otherwise, great job!
Very clean good job! Very impressed
The whole staff was so friendly and helpful. RICHARD..Had my quote in just a few minutes..even gave me some good advice on future repairs that I may be needing..
All in all I will highly recommend Caliber Collision for big or small repairs..Thanks again for such Great service..
Amazing service! Highly recommended
Mark was great, he was professional, attentive, polite, and he saved me money. The girl at the front desk was the best, she's the kind of person to be working with customer because she has a great personality. Overall I'm very happy with Caliber Colission.
Excellent service! Professional 100%
People with great attitude! Thank you very much!
Mark was great! He explained the process to me and made me feel confident I would be pleased.
Donald Selvedge was absolutely a delight to work with. Very responsive in hookup and has tremendous insight to the repair of my truck. I would recommend Donald and Caliber without hesitation to anyone!
Associates were very polite and straight to the point. Customer service was great and got my car fixed up way faster than I expected. Definatly would come back.
Checking the car in with caliber collision was easy and efficient and in a few days we received correspondence advising us that the car was happy there and being taken care of. I thought that was cool. What we went to pick the car up I inspected the car and found in my estimation they had done an excellent job, the car was presented clean and the checkout and payment was efficient.
I don't think I could've been more satisfied.
Thank you and we appreciate your work.
Thank you to all the staff you guys are so welcoming and great job done.
The process for repair was very smooth. Everyone was extremely helpful and I teceived great customer service!
We are very satisfied with the customer service we received.
All I can say is that the service was at 10
Fast, friendly, and the work is always top notch. Car looks great! Thank you!
Great customer service, and very satisfied with the finish product.
My perception is that the manager and assistants are hard working people that strive to please customers. It seems to me that they may be short handed in the repairs and painting areas thus the work load backs up. This causes time estimates to exceed the original date of completion which is upsetting to customers. They should add repair personnel and/or painters to keep up with the work load on a timely basis. Once a customer is told that the vehicle will be ready to pick up on a certain date, all effort should be made to meet that date. If date needs to change, the customer should be called and told why. Caliber needs to keep the customer informed so there are no last minute surprises. The automated emails sent to customers to inform of the progress are a joke. Emails should be from office personnel who know the status. This will prevent inaccurate and deceiving hopes for us, your customers. That being said, the final product/work on my vehicle seems very well done. The manager, assistant and rest of staff are very professional and courteous. Thank you for listening. Now we'll see if any action is taken.
You guys did a great job ! Very professional .
A couple flaws in the paint job on top of the hood
Everything was great, except they said they were going to call me back to check on a scratch on my car that was not there when I dropped the car to get fix. They said they would call me the next day, but today is over a week and no call. I am only disappointed about that.
It took a little longer than planned but it looks great. They even cleaned the car inside and outside.
Mark made the process very easy for us explained everything in detail and kept us up to date on all repairs being done and the work done was excellent my truck looks brand new.
My car was fixed in a quick time frame, i enjoyed recieving text updates to be assured that my car was in great hands, plus each stage the vehicle was in of being fixed. The staff were extremely helpful and supportive. I was excited to get my car back and it looked amazing.
My car looks beautiful and I'm happy with the work. It just took a really long time. 27 days.
My car looks great!!! Awesome service!! The repair updates I received by text message were great also!!! Richard even picked me up at my house and gave me a ride to the shop to get my car. Thanks!!!
Great communication throughout the process!
Repairs were done on time and in a professional manner. I had a short deadline to begin with and mark and his crew made it happen.
Please when the job is done need to inspect perfectly.so customer do not need to come back for little fixing.thank you
To every one in the team. Thanks keepup the good work
The work was beautifully done and on time I will highly recommend you to anyone
Mark was awesome. I was treated so well! Thanks to the whole team. Eric
Wonderful experience at Caliber. Great service from start to finish. Love the text updates and the communication as my repair progressed.
Everyone at the body shop was fantastic, friendly and professional. The repairs were done well and as scheduled. I could ask for nothing more. You all exceeded my expectations.
All the employees were helpful and friendly. My car looks as good as new. Thank you for the great service
Repairs were performed satisfactorily. I was offered a rental car while repairs were being done. I went to National Car rental and was told I had to put a 100.00 credit card deposit down. I do not like credit cards and do not personally use one. Therefore I was declined a contract to rent a car. Repairs to my car took several weeks and that is a bit of a wait for someone without transportation.
Great service , I didn't expect to be treated so well
Car looks like just off the lot new! Completed repairs a week ahead of schedule. All staff we interacted with were outstanding! I will highly recommend Caliber to family and friends!
Great customer service! Thank you!
You guys did a completely satisfactory job I couldn't ask for more if I had one piece of advice don't stop doing the great work that you do.
Excellent staff! Professional, friendly and courteous. My truck looks great. Thank you
Made me feel like y'all cared and he made me feel very comfortable with my decision to go to you.
Mr Selvidge was especially helpful assisting me with this somewhat complicated insurance claim. He is extremely knowledgeable and made all necessary arrangements for me to ensure a positive experience! Thank you everyone at Caliber Collision for restoring the rhythm of my life quickly.
My service advisor and office staff were exceptional.
Caliber Collision is the best place in Gilroy to have work done on your car. Laura and Robert were great. I would recommend this place to all my friends and family
Polite. Easy to work with. Great job. Done early
From the first all the Receptinest was amazing an knowledgeable an friendly an explained everything step by step. Ribert was very nice an did my estimate explained exactly what was going to repaired an how long to repair it! The whole staff at Caliber cause I know it takes a village was amazing! Now my car an my life are back in Rythem! Thank you
Vehicle Make : Mitsubishi
I am very pleased with my car. It looks wonderful !
Thank you to everyone at Calber collision!
I really appreciate that they stayed open late just so I could get my car at a time that worked best for me. Everyone was friendly, and communication was great.
Friendly welcome happy staff
Brian and the team really took care of me. I would recommend them anyday!
Brian was absolutely fantasy and made my experience a great one. Thank you.
Very professional! Great service
Everyone was friendly and professional!
Very pleased with the services. My car looks like new!
Great customer service, friendly and most of all they are all professional.
Thank you guys for the speedy and quality repair.u r awesome!!!!!
fast and really great work
Our van looks like it just came off the showroom floor'! We are thrilled with our entire experience with Caliber Colision from first being greeted in the office, and having Robert give us a preliminary estimate & keeping us informed of progress, to telling us work was completed to driving in and seeing the beautifully finished product! Quality workmanship, an eye for detail,, meticulously detailing our van and even paying for 5 days of the rental fees all let us know we were considered a valued customer. My dad was an auto body repairman and I can see and appreciate quality work . Thank you for for all you've done in restoring our car.
My car looks great! Thanks!
Awesome service from beginning to end!!!
You're staff was amazing during this very stressful time. Thank you for all your support.
Clean facility, helpful staff, car looked very good when finished.
Everyone was professional and courteous.
Vehicle Make : Volkswagen
My car was like new before the accident and after your fantastic repair it was like new again. I am so very happy with results and the extra efforts you provided.
Thank you all so much. I will definetly spread the good word.
They did an outstanding job my car looks beautiful and they got me a rental car within an hour of going in after the estimate. I will definitely recommend caliber to my friends. The front office staff was exceptional.
My car looks great!like new!you guys are amazing!
Very satisfied, great professional service. You guys went up and beyond to satisfy me. The owner is awesome, he personally show cased my car to me and took the time to answer any and all questions. I will definitely recommend you guys to all my local brothers. Thank you very much
Great service. Great people!
All associates were very courteous and well mannered
I am pleased with the way my repair was handled the first
and second time. I think I was taken care of in the
professional way any customer should be. I may have to
come in for a little tweaking on my hood.
David did a great job keeping me updated on the status of my car. He was also very accommodating. Thank you for the great service.
Job well done !! Great professionalism from entire staff from the front desk all the way to detailing staff! Delivery time exceptional kept me updated constantly hat of to the entire staff ! Ruben,David,Israel and anyone else I missed supper job ! Guys !!
I never thought I would look forward to getting in an accident. Caliber Collision you fantastic. Professional and diligent. Our car looks as good as new. Customer service second to none!