Caliber provided us with the best customer service that we could have asked for in dealing with the repairing of our vehicle. The repair and paint job was wonderful and was done in a timely fashion. I especially loved the fact that they kept me informed on the step by step process of the progress on my car. I highly recommend Caliber Collisio .
Very nice people to work with, and the car shined like new when we got it back.
Took 22 days to complete a 4 to 5 day estimated repair time
I was surprised to get my truck back so soon he was curious courtesy keep me informed I'm very very thankful for the excellent job you all done thank you very much sincerely James B
This was a wonderful experience. The texts letting me know that my truck was in good hands were nice and the technician who went over my truck from beginning to end of repairs was sweet, knowledgeable and courteous. Thank you
The team at Caliber Collision made the process of having my car repaired very easy. The customer service, quality of service, and overall experience provided were top notch!
Thanks for all you have done. My daughter and i are ccompletely satisfied. Thanks for a job well done????. A special thanks to?????? Liz?? for her kindness and making my daughter and i feel welcomed and at eased through this process. Also thanks to who ever she entrusted to fix and make my daughter car look as new as the first day she got it. Again thanks to the whole team.
I was very pleased with all of the updates that kept me informed with the progress of repairs. The car looks wonderful! Job well done!!
Very professional staff
Very satisfied with Caliber
Speedy service, and very nice people. I enjoyed the experience with y'all and would highly recommend to others
Kept me up to date on how my repairs were going, friendly customer service. And my truck looks great. Very pleased
I knew the day i walked in that i was in the right place ,everyone was so courteous but there's one that went above and beyond Elizabeth morrow made everything so easy for me from the rental car to taking care of all the e-mails for me with the insurance company tand keeping me up to date with all that was going on ,i will definitely be recommending caliber collision to everyone i know and last but not least the job on my truck was awesome.Thanks to all that helped in such a difficult time.
Everything was done in a timely manner. At drop off someone may have overheard a phone call that I was making where I said that the drop off was "taking forever" but it was really just taking longer than expected....not really "forever". Steve was very helpful in transferring my car seats back into my van! He was a real time saver!
First of all I have used Image Collision many times in the past for my personal and business. I was very disappointed when I came the first time to look at my wife's Highlander to see such unprofessional unacceptable work. I could not believe that my vehicle even left the shop and was approved for pickup. Then to come a second time and it still wasn't right. Now lets make it a 3rd time today but today we did not leave it to be fixed again. If it wasn't fixed the first 2 times I can't expect my wife's basically brand new 2015 Highlander to be left for repair a 3rd time!
Not to mention the complete nightmare with Enterprise Rental and the fact that they took upon themselves to just keep deducting money from our account for the rental when we only authorized 3 days in the amount of $53.25 and was told by Caliber staff that they would take care of the rest of the days. Then to find out that All State covered the whole rental and Caliber did not pay anything but we are still out $89 plus an unsatisfactory repair job that still is going to have to be corrected.
92nd other thing I actually paid close to $1,000 today for my business to you all for a customers vehicle but I can assure you the next time I will think twice before I send anyone to Caliber Collision!
You guys are all amazing! Always an excellent experience, I can and will definitely refer
Brandon did an awesome job from the initial estimate until the repairs were completed. He was very responsive to my needs and kept me informed throughout the process. The car looked great when I picked it up. Great job by all, thanks!
Everyone did an amazing job
Keep me updated on the process of my car. And the staff were very friendly and helpful.
Everyone was very helpful and friendly thank you all
I like the text updates! Thank you!
1. 80% of the paint job had "orange peel" or dry sprayed.
2. carpet has multiple holes from weld splatter.
3. upper strut/shock is visibly bent. (7/16 difference side to side)
4. painted wheel looks horrible. didn't use plastic sleeved sockets and scratched every bore.
5. missing clip on inner fender
6. missing a body mold on bottom
7. missing a screw cover in rear
8. cam bolt for rear is upside down (suspect it was to compensate for bent strut/shock)
Not satisfied, and really have lack of confidence in Caliper for proper repair. Not real sure how the quality control management is structured, but a trained tech should've been the last to inspect.
I will be in touch...
We loved caliber. We were just extremely frustrated with Enterprise. We were assured a vehicle upon drop off and my husband went thirty minutes over his lunch which counted against him because of the mix up with the vehicles.
Excellent work. Great communication.
Great Job, very happy i took my car to this Shop . Very profesional staff
Liz was very polite very courteous very knowledgeable and very helpful. I would consider her one of your most valuable customer related assets . Based on my experience if I ever needed body repair again I would be the first to return to you and the first to recommend you to any of my friends
I love you guys. You were fast,friendly, helpful, and very, very professional. The two young ladies at the front desk fabulous.The young lady that processed my Dodge when i can in was exceptional.The young lady that took my payment was soooooo helpful. And the team that did the work on my car did fantastic work. You made it painless. THANK YOU SO MUCH!!!!!!!!!!! I will recommend you to anyone who needs body work done.
Caliber collision of Spartanburg sc.did a wonderful job
Truck looks great, excellent work over all. Logan was very helpful and made every thing very simple. He kept me up to date on the progress of my repair.I would recommend all of you to anyone.
Excellent service; very pleasant and helpful staff
Logan was great about keeping in contact with me and making sure that my car was well taken care of!!
Very thorough and kind service.
So far so good the staff was great to work with thank you all
Jessica is the best a man can get!!!
My experience with Caliber Collision was absolutely awesome! Exceptional customer service
Was very happy with everything from Caliber Collision. Logan especially, customer service and care was exceptional. Thanks for going the extra mile to make sure my needs were taken care of.
Everything was wonderful i really enjoyed the update or text message
The car looks great. I appreciate how quickly you got it done. Everyone I met there was very nice and professional. I had repair work done on two previous cars and once before on this one when you were Image Collision and would say this work was equally as good.
I was informed through the whole process of my car being fixed. It was ready before they said and the quality of work in repairing my car was amazing!
So convenient, courteous personnel, quick and timely service. I do not think I will go anywhere else for body work. I will certainly tell my friends and family!
Excellent job loved the text updates.
I will be back in tomorrow morning at 7 AM regarding my car. The headlight was not placed back in properly not to mention the bumper is not lining up correctly either.
Logan was terrific . Liked the messages with updates .
Everyone was great. Very much an asset to
Caliber . Car was finished as promised even had been
Washed inside and out . Superb place
Always a good job and very friendly
YOU GUYS WERE AWESOME !!!! YOU TOOK GREAT CARE OF US AND OUR CAR. YOUR WHOLE TEAM WAS GREAT! LOGAN IS WAS WORKED WITH US AND HE HE WAS AWESOME! ROBERT & TAMMIE HAMPTON
My car is always better when I get it back than when it was new. These guys do great work, at fair prices, even coming in under the estimate!! Thanks!!
Hopefully, I'll never again need to acquire repair services for the body of my vehicle. Nonetheless, in the event, that I do, Calibur Collision would be my choice. Thank you, for your professionalism, promptness, and expertise.
They always do a fantastic job
The dent that was in my rear fender was repaired very well. I could not even notice where it had been hit. A good job well done. I would recommend other to your place of business.
I was satisfied with the work. I feel the job wasn't completed.
Great job all around. I will strongly recommend to all my friends.
I appreciated the fact that Logan was a great communicator. It was a nice surprise that my car was detailed when I picked it up. Nice job!
Great Repair Shop!! If the need arises we will definitely use you all again! Thanks so much for the prompt attention you all gave to us!
I loved the customer service at caliber collision, they had rental car services onsite, they kept me updated on the status of my car without me ever even having to call them and my car was finished by the date that they told me it would be (most car repair places have you waiting long after) I will definitely use them for all of my future collision repairs!
Very happy with the service all around. I appreciate being notified of the progress from start to finish.
Dawn and Kim were very professional and friendly and made us feel our repairs were their greatest concern. Repairs were done in record time. Very very happy with the entire process.
Car was clean inside & out. Repair work looks great. Rental process was easy, too! Thanks, caliber collision!
Logan was awesome and really cared about the time it would take. He was able to explain everything and was very respectful.
Great estimate on price and time . Kept me informed what was going on. Very courteous staff. Great customer service. Thanks Logan
You guys always do a great job
Everyone and the service was great
A job well done. They kept me informed and done an outstanding job with the repair. Great friendly customer service.
Very friendly staff. Met my needs and worked to get my family back on the road in our time frame. Cared about the quality of the work, as much as the needs of my family. Didnt feel like a "number" but rather that cared about what I needed and worked to get us there. Thanks!!
Thanks for reinstalling the molding on my old Buick. Even though the job was small you treated me the same as a major job. Logan was very nice to work with.
Very friendly staff - They offered to take me back to work and pick me up to pick up once my car was repaired. Completed my repair on time and in a timely manner. Great Job!
Look over the repairs better!!!!! Write down every detail the customer and the estimater discuss in detail besides trying to remember.
Vehicle Make : Volkswagen
my beetle didn't have too much wrong with it, but it came out looking a million times better! really glad such a high quality shop is here locally! made the process super smooth!
Paint look great! Look like a brand new car thank you !
The damage to my car was significant ($7000). I was kept up to date on the repair process which was completed a week sooner than projected. Every person that I interacted with was polite and professional. I would certainly recommend Caliber Collision to others.
Logan was great!! He went above and beyond to make sure everything was taken care of for my car and I really appreciate it. I was going back and forth with Statefarm and couldn't get any answers. Logan stepped in and called Statefarm and the problem that I was trying to handle for over 24 hours, Logan got it done within 1 hour!!! Yay Logan!! Thanks again!!
Excellent professional service. Will highly recommend. Jessica was awesome to work with. Glad to have my car back. ????
Thanks for taking care of me so well
Elizabeth was terrific! !!!!#
The car was not washed I could not tell if it was scratched or just dirt on new paint..11,500 worth of repairs and no one could clean it up just disappointed me when I came to pick it up..
Our family has used Caliber Collision before and had a great experience, so I was very surprised with how long it took to fix my car this time. My brother's car was in much worse shape when we brought it in several years ago and it only took a couple weeks. Mine took over a month to fix. While I'm glad that the car is in good shape again, the time was far too long.
Heather and Lexie have been top notch during
The process with up dates they did a great job.
They need a raise ???? I know there a few things
Still need to be done thanks for getting me my
Before vacationn. Will bring my car here again great
Service and great employees.
Thanks for all you do
Excellent service. Especially Jessica!
Very professional thru every part of the process.
Excellent job couldn't be more satisfied with the repairs and with everyone who worked there very professional
Everyone was so nice and helpful!
My lights were not connected back on the right side of my car and there are two spots of paint on my seat. My contacts were very nice but I did have these two things come up when I picked up my car after hours.
Caliber collision made the entire process of getting my car fixed completely effortless on my part. They helped me and kept me updated the whole time. I was extremely impressed with how fast they had my car ready and with the quality of their work. I will definitely recommend this place to all of my family and friends.
Everyone was very professional and kept me informed during the entire process. They made the whole process as easy on my side as I believe it could have been. The associate I worked with most, Dawn, was particularly helpful.
The Image Caliber Collision family made my whole experience of having my car repaired a calming painless experience. Everyone was very friendly and understanding and I was kept informed every step of the way. Thank you Image Caliber.
Not yet finished with repair
The update with text was great. I did not have to wait on someone to call
The work looks great. My wife was the one who took care of all the dealings with getting the damage repaired. However, I was contacted instead of her. It was frustrating after I told the lady to please run everything through my wife instead of me. Today I was called at work and told that the car was ready while my wife had the rental car and was waiting for the call. Regardless, we are satisfied with the work.
Fast efficient and friendly
From start to fin8sh excellent customer service and real honest caring from Dawn. She made me feel very comfortable leaving my repair in her hands.
Already carried it back one still looks like junk tired of messing up they needs good body and paint guy all the work they done is sorry can contact me at ****-****-xxxx
Great job guys no awesome job.
I am very unstatisfied with the repairs with my car. I am also very unhappy with the customer service I was giving. I have been dealing with this location for a long time, but it was not always caliber collision. I do know, after the way I was treated and how my car was fixed and I did not have a say so if it was to my liking or not I will not be returning to this company
Fast, quality work!
Logan was very helpful.
Excellent customer service & turn around time.
I have only had the car for a few hours but as of this moment the whole experience has gone flawlessly.
While not an issue for me, not taking cash for payment doesn't really make sense. Taking a credit card payment will charge the business upwards of an additional 4% over cash.
My usaa guy Steve I believe his name was completely amazing
After getting home with my car I noticed a couple of areas on my car that were not fixed properly. I will call on Tuesday to discuss the areas with y'all.
I had a wonderful experience working with your team. Very helpful, knowledgeable and professional. I'll be sure to recommend them whenever I can. Thank you!!
Everything is very highly satisfied and recommended
Great service and great staff!
You all need a lesson in customer service. Should have taken my car elsewhere
Everyone was very informative and professional.
Great service! Timely repairs too!
They have it done quick. I don't have to wait long to get my car.
We are very happy with the customer service and professional job that was performed on the repairs.
Everyone is so thoughtful and professional, definitely would recommend Caluber Collision!!
I shouldn't have had to find things wrong with my car &have to bring it back in to correct more damages & pick up another rental car for a 3rd time on May, 19,2016.
Caliper employees and service were fantastic. My bad experience was with enterprise car rental.
Every one works ad a single entity as like one person and the business is a fsmile one and each one of them made me feel I've as a part of that family .The best part of having my car repaired was from start to finish Heather and Lexy was with me every step of c the way .
Thank you Heather and the whole Caliber Collision team! You did a great job on my car!
The repair looks good and i could pick my car up the next day already, so I'm very pleased
You did an awesome job ..thank you
Have to bring back because of paint cracks
And paint defect on the edge of the bumper.
Good job. Used Image several times in the past. Work has always been excellent.
I truly appreciate the manner in which I was dealt with and the quality of their work.
Service was great. They even vacuumed our car out. Thanks for such great service.
The paint work was perfect, paint was blended in perfectly. Everyone I dealt with was very professional.
Thank you to all your employees for taking time to repair and doing the right job. Everything's look right and perfect assembled. Job well done you guys, thank you very much.
Caliber was very professional with the way they handled my repair job!
It was an absolute delight to deal with Lexi Brannon.
The part wasn't ordered after I called. Seemed to slip through the cracks until I called a second time some days later. I know that only because I called Toyota first and they can get the part in a day rather than a week and a half. Then, improper research was done so that the part replaced didn't have all the parts needed to replace the entire assembly. An offer to finish the job for more money was made as the repair was taking place.
Not professional. Not competent.
Everyone was very nice and actually finished the work a day earlier
Great service and repair work met all expectations.
I looked my car over when I picked it up! So far it looks good. I want to see it when the sun is shining bright on it. Looks like it is dent free ????
Very nice and helpful staff! Elizabeth was so sweet and informative throughout my estimate process.
I am overall happy with the results of my reapair, but the only issue I had was the lack of communication and when there was communication it differed from the automated text messages I signed up to recieve. Overall the customer service at your store made up for this inconvenience and I look forward to using you guys in the future with my car needs.
Need better coordination between repair appts. And rental car availability.
Everyone did a great job !!!!
I was very satisfied with the quality of work and the timely manner in which my car was fixed.I will definitely use you guys again if needed. I recommend you caliber collision to anyone! Great work and service.
Enterprise car rental service needs to work on being on time.
Have used multiple times in the past. Still deliver excellent service with no issues with repair.
Great work! The car looks great! Perfect Customer Service.. Was a pkeasure working with Tiffany.
The issue for which I brought my vehicle in today was not fully addressed. I was told by the technician who worked on my vehicle that the issue is the part itself, which is a brand-new headlight that I purchased from a reputable vendor online. I was forced to drive away with a partially working repair because I have no other vehicle. Tiffany offered to have another headlight installed free of charge, but I have since discovered another issue under the hood in the vicinity of the headlight that I feel needs to be addressed. I have emailed Tiffany with additional details about these concerns. In that email, I asked to have a manager contact me as soon as possible.
Great job, couldn't be more pleased.
Overall greatly satisfied. The day before pickup was told were in re-assembly and when arrived, told would be another day of work. A call would have been appreciated before me driving over.
This is the only place I would trust with my car. Did an excellent job!
Service was great and body folks did a wonderful job
Posting of estimate with USAA took too long.
I was very satisfied and the repairs were finished before the scheduled date.... really fast service!! Will always have my business.
Had a little sanding dust on driver and passenger set .... Other then that it was great
Great job keeping me informed every step of the way.
Everyone was great in carrying about me and my truck.
I so appreciate the care that you showed through your work! I am so pleased with the repairs and feel thankful for you guys!! I am amazed that it was done so quickly and efficiently. I will be recommending you to anyone I know who ever needs this service. Thank you so much, you are wonderful!
I had a great experience they made me feel right at home. Logan was the best and I will continue to go there if ever I need them again. I will recommend them to all my friends and family. Thank you again for everything.
Car looks great. Thank you for the fine work. Also the customer service was excellent. I would recommend you to my friends.
Caliber collission was fast and curteous as could be,their work was excellent as well,I will recommend them to others in the future.they made the whole experience as pleasant as could be under the circumstances.thank you cc????
Everyone was very nice and helpfull...i hope i dont have a need for your services but if i do i wouldnt use anyone else..thank you for your help
Fast and efficient, friendly service
Everyone is kind and respects customers the way that everyone should be respected. I am over all very happy. :)
Good repair work and experience job well done thank's. Donald
Best body shop in the state !!!
Brandon was professional, helpful and made me feel comfortable and confident that I was in good hands. He is an amazing person. I felt truly blessed to have him as my consultant.
Thank you for everything.
I am beyond pleased with the service! Everyone was phenomenal!
My car is better than ever.
Excellent customer service. I was very pleased.
Highly professional.This is my 4th time with you guys. Will recommend you to anyone
I loved the customer service! Caliber strived to make it perfect and I appreciate that.
Wish both headlight covers had been replaced to match. I have one new and one from 2006. This makes it evident that a repair was made on the right side. The paint job; however, is excellent. Great job blending!
Greatly satisfied. Awesome experience and will definitely be back if and when I need future repairs. Thanks caliber collision for a job well done!!!
Everyone was very courteous and professional.i was kept well informed about my vehicle repairs at all times
So very pleased and I got my car back within 5 days. Awesome!!!!!!
The car looks so good and all the repairs was great. please tell your workers a Job well done. Thanks so much for all you done for me.
Top notch service from beginning to finish!
I was well pleased wit everything, an i would recommend Caliber Collision to all my friends, go there an ask for Logan, tell them Ms.Porter sent you. Again thank you guys alot for taking care of my car.
Paint color not correct. Work not completed. Automated message tells me you're not listening.
My representative was great. She made the process really easy.
We were taken care of by a very efficient Tiffany Harris She was very helpful and professional
Great service, very timely and Tiffany H. was fantastic.
The communications on status were unsurpassed. The quality of work is excellent!
My car looks great! Everyone was professional, kept me informed about the whole process, & did their best to make the whole process as easy as possible!
As always, excellent customer service and top notch repairs.
Called to get a check up on my car, was on hold for over 10 minutes. Called again from another phone and finally got help
The experience we had was exceptional. I would very much recommend you to anyone for service. Further more I will always trust you with always repairing all my my cars. Thank you so much for all your help.
I loved the updated text messages and phone calls that I received throughout the week. I really appreciate the service at Caliber Collision, I was welcomed with warm smiles and given excellent service from beginning to end. I really felt that my vehicle was in good hands. Not to mention, my car looked GREAT!!! Thank you Caliber Collision! I know where to take my car next time I need any work done!
Wonderful customer service
Your services were gr8 & pretty quick,ukept in touch every step of the way....& u have VERY PRETTY WOMAN working for your establishment!!