Liked all the updates to me as work progressed
My car looks like new,great job, and Bree did a super job keeping me updated. I have
Been to other body shops.your shop is a 5 star shop.Thank you Steve I
Hugo was amazing! He and the team were able to expedite repairs and kept me informed every step of the way. He's an excellent representative of the Service King brand experience. Thank you !!
Bree at Service King in Lake Forest was extremely kind and informative with the process as our car was in for repair.
Great job, great swrvice!
Hugo was great, he kept me updated through out the repair. The car looks amazing the techs did a wonderful job, the car looks new.
Vehicle Make : Volkswagen
Hugo was great at keeping me informed all along the way of the repair of our vehicle. Great communication. Makes a big difference!
Hugo is wonderful, the way he assures you throughout process is appreciated. I will recommend your shop to all.
Vehicle Make : Mitsubishi
Job well done. Wouldn't change anything. Completely satisfied.
I was kept informed at all times about the progress of the repair. The job was completed on time.
Great job in timely manner
Hugo and Brian did a great job helping me, I really appreciate the price they did everything for me for and the service/work was amazing!
Great job all around! Hugo was great!
In today's world things aren't always done on time let alone ahead of schedule. I very much appreciate that effort and Morgan keeping me apprised of the progress during repair.
This was my first time working with service king and matt took the time to review how the process worked. He called me every 2-3 days to update me on the process and the potential finish date. He was respectful, knowledgable, and very personable. Under the circumstances, this was a very pleasant experience.
Best services I have experienced.
Amazing Service from the moment I stepped into the shop and to the very end! Morgan was Great!! Wonderful Service and Staff!! Thank you
I brought my vehicle in to the Lake Forest Service King after being involved in a hit and run accident.
Morgan was very thorough and his follow through and communication was excellent
Yes, I'm very satisfied on your job well done! One of this day I take my other car to get fix! I'm sure will recommend your company to all my friends.
Working with Service King, and specifically Morgan, has really been a pleasure my car was delivered ahead of schedule. The repairs that were done are top notch. I am extremely happy that not only my insurance carrier works with them but that I also used them for this repair. In the future I will make sure that i not only use them as my go to repair shop but also recommend them to anyone in need of their services. Thank you Morgan and Service King for being such a great place.
Hugo was extremely helpful in keeping us posted regarding the progress on our vehicle. So far I love the work done. No complaints.
They did a nice job and had helpful suggestions on how to keep the paint nice & clean.
You were very professional and tried to deliver. I know it was a big job and took you the full 2 weeks. Thank you
Excellent speedy service. I'm impressed!
Repair was efficiently handled and quality of repair was excellent . They delivered my vehicle on time & service provided by Matt & Hugo was fantastic .
Most efficient and well-run auto repair shop that I have ever dealt with.
The service at Service King was exemplary! Everything was done to put me at ease and communicate with me about the repairs. I could not be happier with my experience. The entire staff was warm and friendly. Thank you.
Completely satisfied and a job well done, however I do have to go back because my front license plate was not put on and forgotten at the repair shop. So I do have to spend a lunch hour or get off work early to get that handled.
Excellent job on the detailing. Even though I only had my bumper repaired, the entire car looks brand new!!! Excellent service. I appreciated the email updates and calls from the technicians (Chris and Matt). I received the car back a day earlier than the estimate. Dropping off the enterprise rental at the shop really made the transition seamless. Thank you everybody, I'm so happy with my "new" car!!!
Morgan was great. The car looks good. Thank you Service King.
The repair was done in a timely manner and looked like new when I picked it up. Morgan was very helpful and professional and reassuring at a stressful time.
Thanks to everyone who worked on our car.
No more automated text messages, please.
They finished early, great communication/ customer service, and they make coordinating a rental car really easy.
Much better experience than I anticipated. Having your car hit is no picnic. You all made the best of what was a difficult situation for us.
Prompt service, constant update on vehicle status. This is my third time having one of our vehicles worked on, love the customer service. repair shop does a wonderful job Thank you!
Both Matthew and Hugo were very professional and followed through every time they said they would do something. Thanks for fixing my vehicle!
Kept me informed every step of the way. Very professional!
Morgan explained all the details of the repair. I get updates of the repair via email. Good service.
Great service and communication. Thank you!!
first time customer,service was great,Hugo was very helpful and professional. i would recomend service king.
Excellent work, my car looks like new. In a more then timely manner. Thank you guys.
First class. From start to finish
Always very communicative we always knew where we stood and what was happening with our car
The car looks great and the guys went above and beyond to service me.
Everyone was courteous and extremely helpful. The work was completed ahead of schedule. The car has been restored to its former glory.
Vehicle Make : Mini Cooper
Very customer oriented Compared to other shops I have been to in the past
Very sufficient and promptly. ..customer service is excellent ????????????????????????
Everything was perfect except the tap of the gasoline won't really open.
Your service exceeded my expectations. You have an exceptional commitment to quality and customer service. Well done.
Service King provide excellent service
Great and friendly service very professional
I appreciate the updates regarding the progress.
Morgan was very courteous, attentive and competent.
Everybody was very professional and a pleasure to do business with. I liked being updated on the progress of my car.
Good, timely work. Very good communication.
Excellent service and good people!
Matt is the man!! I was completely happy with my experience at Service King thanks to his awesome customer service!!
Great service and efficient team. Thanks for keeping us informed of the progress of the repairs.
So far all so good. THANK YOU SERVICE KING! :)
Great customer service and amazing work.
Morgan was awesome and the entire staff was so friendly. Impressive from start to finish. Will highly recommend Service King ???? I am in sales so I meet a lot of people in Irvine/Lake Forest.
I'm so please with Matt the service is very efficient there's any bad to said abuot him they're very polite and professional I truly recommend this shop for any services !!
I would like to thank Morgan & his team for a wonderful job on my Toyota Camry. Morgan was very pleasant & courteous has such great customer service & made me feel at ease about my car & explained everything to me very thoroughly. My car was ready sooner than their expected date. I am one very happy customer would highly recommend their services to others. Thank you!
Professional service from start to finish. Car was repaired and completely cleaned so I don't have to wash for 30days as instructed. The car looks great, thanks so much!
My car is in the same condition as before. Nice job.
I like the engagement between staff and customers. It's respectful, direct, and transparent.
The communication between myself and your service representatives was excellent. I appreciated mats constant updates regarding the progress of my cars repairs. Everyone in the office was extremely professional and prompt with their service to the client !! I cannot say enough about your establishment.!????
I would highly recommend your services to others.
Morgan was incredible! Friendly, knowelafgable and timely. Always kept me up to date. Service was perfect! Car looked great! Car was also perfect! Thank you!
Working with Morgan was a pleasure from the beginning until today when I picked up my car. He was prompt, courteous, informative, he explained everything, and he kept in contact with me through email and texts. The car was finished as promised. Absolutely no complaints (except parking was very crowded) about the treatment I had at Service Kings. I would recommend them for any vehicle repairs.
Everyone was very professional and very helpful and friendly. Made me feel like they had my back thru the process
Vehicle Make : Volkswagen
Quick , friendly excellent service
Vehicle Make : Volkswagen
Appreciate the fast quality service!
Excellent services.The best to my knowledge.I would recommend to my members of the family and my friends when they need it.
Like your fast repair and good communication
Service King did an outstanding job repairing my Nissan Altima. They kept me informed as to their progress, gave me an expected completion date and told me they would do their best to have it completed as soon as possible. They had it done three days ahead of schedule.
Service King, did an extraordinary job! I will be pleased to refer my friends and family should the need arise! Totally professional, courteous, and reliable!
Vehicle Make : Volkswagen
Matt and the rest of the staff I worked with at Service King were complete professionals. They were efficient and kept me informed during every step of the process. They also processed the work on my vehicle within the timeframe they committed to. As a result of my experience I will use Service King again should I have any future needs. I will also gladly recommend their services to others.
Service king fixed my car in a timely manner and left it looking like new. They have excellent customer service and an amazing warranty on their work.
Vehicle Make : Volkswagen
Yes I have only had it for a day, so far all good. All at the shop were great....
I appreciated so many things
****) clean facility and friendly staff
2) the constant text updates letting me know the staid of my car .
4) consideration of moving up my completion date early - to accommodate our schedule
I didn't know your company and picked your facility because of your great Yelp reviews , and now that I've experienced your service .. I totally agree with them
Will definitely recommend you to others
great customer experience !
You guys rocked it!! Super happy with how the jeep turned out. I will do a Yelp review for you.
Amazing, fast service. Above and beyond. Couldn't be happier.
Professional, proficient, on time.
Bryan Mercado consistently proved me with regular updates as to the status of my vehicle. His team worked endlessly to repair my car and return it to me ahead of the projected schedule date. I would definitely recommend them to anyone in need of body repair.
Very good service! Thank you!
They did a wonderful job#
Service King was top notch from beginning to end! We were referred by my insurance company, Allstate. Bryan Mercado was a very helpful service agent throughout the process of getting my BMW X5 repaired. The work was done flawlessly, and I would recommend Service King very highly. Thank you!
Great work! Always updated me on repairs.
Matt was super friendly kept me updated on everything going on. appreciated it a lot !
The car looks so amazing thank you! I didn't expect the inside to be cleaned. It was an incredibly nice surprise.
They were extremely helpful and thorough with the job. They really made sure everything was perfect before they have the car back to me
Great attention to detail. They wanted to make sure my vehicle was done right and passed all of their quality control tests before releasing to me. I appreciate that sense of pride in their work.
Yesssss, Matt was amazing. Joseph was as well. My car looks awesome
Brian and the crew are fantastic. Will recommend and be back if need be.
Working with Matt at Service King made this a very smooth and reliable process. Matt was on top of all the details and kept me fully informed from the outset to delivery of the car. Most of all, my car looks great. I give Matt and Service King my highest recommendation. Thank you Matt.
No need to contact me, apparently you are having a phone issue because I could not call Ina's the phones just put me on hold and no one ever picked up. I called three times that day and then drove in. The office was quiet and there were three people in working. This was frustrating. Other than that I am satisfied.
Service King made my car good as new.They completed the job in a timely manner and we're very professional the entire time. Thank you
Service advisor was very friendly and helpful . Always kept me informed about repair status. Very customer oriented and professional demeanor
I have never been treated so professionally in my life. Service King did a great job on the massive repairs and kept me informed every step of the way. They even accommodated my personal schedule without making it seem like a bother. The agent I worked with, Brian, was not only polite and patient, but found solutions to each problem before he called to notify me of any issues. They do excellent work and I recommend them heartily
You guys were extraordinarily helpful and my car looks amazing!
The updates were prompt and I got a response from your representatives quickly
I was very satisfied with the service. They kept me in the loop as to when my car would be ready. Not only that they finished early than anticipated, Matt who was working the day I picked up my car on Saturday was so gracious to stay over as I arrived at ****:05 PM (after closing). He was professional and made me feel important. Thank you so much for that.
Appreciated that I was always treated with the utmost of courtesy and respect. Repairs were flawless!
Thank you Mathew McClain.
They were on top of the repair the whole time in the shop.
Fantastic! Will refer everybody!!
Excellent service. Great communications.
Was informed us every details.
Staff were very friendly yet professional. Kept me updated with my cars progress without me calling them. Put my mind at ease that my car is being taken care of with the constant text messaging and a live person calling. Thank you!
Matt and Scott were both beyond helpful. They answered any concern I had and took great care of my car while it was being repaired. I would recommend you guys to anyone. Great shop. Thank you for keeping me updated through the repair process.
I took my car into Service King on March 3rd for collision repair and I've received the best service throughout the whole procedure. Christopher Jarvis stayed in contact with me for the week that my car was in and updated me on everything. I wasn't able to pick my car up the day it was finished and he was flexible with my schedule and I was able to pick it up a couple days later. My car was prestine when I received it, looked good as new. Thanks so much for restoring my car to its original condition and for a wonderful service! This is the reason why my family prefers to keep our repair business with Service King. :)
Great service, and convinenien.
Everything went smoothly, I received frequent updates and the car was done by the day promised. And it looked PERFECT! I was impressed.
we'l see today......maybe......
Good job and you're quick.
Thank you for repairing my car.
Everything was smooth and perfect.
Chris and Matt were excellent. Very good communication about the status of the repairs. Would definitely recommend Service King again.
Vehicle Make : Volkswagen
My car is not completely fixed. The window does not work properly. The door handle is. damaged. The paint is not fully blended.
Matthew McClain was very attentive and caring; really helped me out so much.
I am so glad he was there to help me and to provide me such great customer
service. The overall job done on my car was of quality, detail and excellence.
I have been going there after all my collisions, and will continue to take
my car there.
Thank You Service King!
Chris made my experience excellent. I was really uneasy after my accident, and he was great with following through and communicating every step of the way. My car looks fantastic, and I was throughly please with the quality of service.
Not quite s fair question really. Totally ?? Perhaps it took too long to get a bumper & installation.
Competent, polite and very pleasant to do business with. 100 percent satisfaction. Chris made the experience nice and easy????
Everything was great! I felt like I was interacting with friends thru the entire process. I will highly recommend others to use Service King. Thanks again for making a difficult experience so much easier. Claudia M
Super services.Fast and weLl done.
Matt is fantastic give him a raise I will be going to yelp and giving the highest rating
Very happy with your service and timely manner. Matt gave great customer service, kept me up to date on the process of my car and answered all the questions. Thank you!
Customer service was excellent, personal very knowledgeable and kind. Love the text messages.
Good on customer service.
Everything went smoothly. Thanks
Chris was amazing throughout the process. I highly recommend this place to anyone. Thanks again!
Awesome customer service.Thanks a million to all, for repairing my car(Toyota).
Very nice people. Great with keeping me updated
Dear Service King, thank you so much for the fantastic service provided! The car looks awesome, thanks for washing and waxing it too! We are most certainly pleased with the results! Appreciate all the efforts put forth by your entire staff. Thanks again and Happy New Year! Rod Kido
I appreciated the calls I received as an update to the status of my vehicle repairs.
Everyone was super friendly and helpful, from the woman at the front desk to Chris who I spoke to on the phone several times and in person when I picked up my car. Overall completely satisfied with my experience.
Thanks for having my vehicle repaired before the holiday.
Thank you for expediting the repair.
Good job Service King. Kudos to Chris for his assistant.
Fast and extremely thorough process. I never heard of you guys before this experience but I'm happy to recommend you guys.
The repair was done very well.We hope that you can find the OC emblem that was on the back below the trunk.P lease let me know.****-****-xxxx
Job well done. I would recommend to anyone.
I was treated great. Loved the text updates. Matt was excellent. Thank you also for matching the unusual paint! Perfect.
The folks at Service King really went above and beyond to accommodate my needs. Not only did they do a wonderful job on my automobile but they also allowed me to leave my vehicle with them until circumstances made it possible for me to pick up my car. I have nothing but good things to say about the service they provided both to my car and to myself.
The staff were extremely friendly and polite. The repair was done in a timely manner. Extremely happy with the service.
In my 30 years of driving this is the first accident and claim on my insurance. I could not be more satisfied with the experience. The personnel from my insurance company (Allstate) to Service Kings were professional and wonderful to deal with. They took care of everything. The repair on my vehicle was amazing. I didn't think the rim could be fixed and it is like new.
Great job great employees great service
The service was very professional and I was kept in the loop at all times as far as the progress of the repairs being done. I appreciate the communication and excellent customer service
JP was awesome, kept me up to speed with everything goin on with my truck. I work in the retail world also so I feel that giving feedback by name is important for upper management to hear. The team did awesome work thank you!
Great job, very polite and professional, repair done ahead of schedule
Great service, great job, great people. Very happy.
Great service. They let me know the status of the repairs being done every few days.
Staff was wonderful and communicative, the service was fast, and perfection was their top priority. I am completely satisfied with the way in which my car was handled and returned to me. I appreciated their attention to detail, as well as the way with which they treated me as a valued, first-time customer. Organized, clean facility and knowledgeable employees.
Great service..looks like new!
I haven't yet fully have tested everything will take a few days but so far everything looks good and I am satisfied. I like a service business that has ownership in their work. A passion to do a great job. I see that. Thanks.
Great service! Everyone was very helpful and my car was done quickly which was nice.
JP made sure everything was done correctly the first time. The communication I received was great! I would come back.
Very friendly, curtious, and knowledgeable.
Frequent updates. Repaired quickly and with complete satisfaction. Very friendly.
Andy had great customer service'
This is the best body shop ever! Ive told all of my friends about it. I would love to work there! J. P. was great to work with!
Couldn't have asked for friendlier or faster service.
Friendly team. Love the text updates. Good work. Timely repairs.
Wonderful communication. All repairs look great!
Vehicle Make : Volkswagen
Pleasant and helpful. Very quick service and I was kept informed by text every step of the way. My contact was easy to work with called me with info as well as texting. I would recommend Service King to everyone.
You're the best! Wonderful to have such good service!
I'm pleased with a service and repair done on my car. The car looks like new. Will be using in the future and will recommend this shop to anyone. Thanks JP Crone for excellent service.
Extremely pleased with the wuality of repair and customer service
Awesome. Professional and friendly.
Very efficient and professional! Thanks!
Horascio was very kind, friendly, and had excellent customer service. He worked very diligently along with David from AllState to make sure my needs and concerns were met. In the beginning i was somewhat unhappy with the confusion and apparent lack if communication with the insurance companies, but was happy that Horacio was able to help facilitate the process.
Vehicle Make : Volkswagen
good! very friendly
Vehicle Make : Volkswagen
Excellent service and I'm very happy with the work they did on my car.
Vehicle Make : Volkswagen
JP was awesome. Very pleased.
You surpassed my expections. Thank you.