Communication was excellent start to finish. All the staff were congenial, helpful, and professional. And the job was done in a day sooner than promised!
Excellent job on my car. It looks like new. Also very convenient to be able to drop off my rental vehicle right there. Everyone was so nice, friendly, and polite.
There's a slight blemish on the repaired and painted bumper. Jaime has said that it is a pinhole in the paint and it can be buffed out. This is an extra call and additional visit to the shop for me.
They were great! Jaime was fantastic at keep me updated on every step of the way!
Excellent work and completed ahead of scheduled completion date.
Vehicle Make : Volkswagen
Thank you for always keeping me informed every day on the progress of my car
Delightful interaction with Matt and other members of the Service King.
Will be recommending you to friends.
Awesome service! Had my car ready 2 days ahead of time! And did an excellent job!
I was very pleased with your w5.
Jaime was excellent to work with. He kept me updated throughout the time my car was in their service. My car looks as good as new. And I appreciated the text messages keeping me updated as well, along with the detailed emails. I would be a repeat customer if ever needed. And I would recommend them to a friend.
From the moment Angela answered the phone on my initial call, I was made to feel like a valued and respected customer. She explained the process of having my car repaired, the rental car situation (she also handled the transaction with Hertz), and set up my appointment with Anton who would do the estimating. Anton was thorough and made sure I was aware of what, when, and how the repairs would be handled. During his estimating inspection he noted the obvious repairs and showed me "signs" of possible additional repairs (and he was right, and because he told me it might happen, I was not surprised). The repair crew did an amazing job and did the job in less time than estimated. When I came to collect the car, Anton showed me what was done and then showed me pictures (he had many) of all the damage, internal and external. Angela handled the payment processing and was as gracious during my departure as she was during my initial visit. This is a professional, personal, caring organization. While I have no desire to have to return, if my car needed repairs, I would head here again and will happily refer friends to ServiceKing.
Excellent & expedient service; helpful & super friendly people; A-**** workmanship; best shop around; I will recommend Service King to anyone who asks!
Don Gadberry, SJ Capistrano
The staff is courteous and professional. Good follow through when needed. Responsive to customer. Overall, a positive experience.
They did a great job...everyone was both friendly courteous and profession..they kept me informed thru testing and phone calls.. and the work was great...wish icould have met the **** to shake his hand...Kudos all the way around to the entire team more companies should follow the their customer service skills...and of course i would recommend them to all..Thankyou very much
Anton and team were friendly, informative, and efficient.
Truly thanks and continued success!
SUPER fast turn around! Dropped it off in the morning and got it back the next afternoon! Outside of car was sparkling clean too! Great customer service by Jaime!
The air bags are not operable and the radio doesn't work. I need to bring my car back in and get it fixed which throws off my schedule.
Very happy with the service and wonderful staff. Thank you.
Very professional and great service. Thank you!
Tremendous job- Jaime kept me informed every step of the way. The final cost was even lower than the estimate.
Great customer service, nice paint job, maybe could have had a better car wash but overall very pleased
The staff was so friendly and I was updated throughout the process about when my car would be ready. Car looks great and was washed and polished for me too! Can't say anything but good. I tryed to post on yelp but couldn't for some reason!! It would be 5 stars, no question!!
From start to finish, 100 percent happy, many thank adam
Beautiful work and excellent customer service!
Service manager as well as front desk employees provided excellent service. Thanks for making a stressful time more pleasant!
Great work, quick turnaround. Anton is the best!!!
Vehicle Make : Mini Cooper
Jaime was a great advisor. The shop delivered on its commitments and provided quality work. I'm very happy with my Experience with Service King.
I really appreciated a continued update on the status of my vehicle repair. Jaime was very professional a pleasure to deal with. My car came ready within forecasted time frame, the car was very clean and repair was done impeccably
First Class Customer Service experience.
Christina-great follow up and friendly all the time!
Jaime Caesarea, excellent in estimate and time and
And stayed connected until I walked out the door.
You deserve the many ratings of 5 stars on YELP and I am glad my insurance company referred you.
Thank you also for the clean car upon pick up!!
Service Is so good
Jaime and the whole office were great. Car looks like new and got it done ahead of schedule. Will come back if I ever need trying else done!
Job well done! Everyone kept me up to date and everyone was extremely friendly
Our experience at service king was by far the best auto body repair experience we've ever had. The office staff werehelpful in every way helping to rent a car and return it, answered all questions were always available by phone and were So nice We got our estimate immediately, the price was lower than another estimate that we got and the car was taken in immediately and done within the week. Jaime and Anton were so capable and professional. The work turned out great and they even detailed our car.
Very professional staff. Answered all my questions and needs. Would come back again.
Professional, courteous, accomadating, excellent craft.
Did a fantastic job with my car and great communication on status. Thank you.
From reception to receiving my car everyone was kind and efficient in their duties. I am very happy with the service I received
The work that was done looks great and Jaime was very helpful and professional.
Good communication and explanation of repairs.
Thank you for the outstanding service. You exceeded our expectations!
Love the texts emails phone calls to update progress! Friendly approachable staff as well! Great experience!
Great amazing friendly service!
Excellent customer service! Marie kept me informed of the progress all along the way. Work was completed quickly and the car looks better than it did before the accident. Thank you!!!
Great service awesome people!
Vehicle Make : Mini Cooper
Friendly , competent, prompt service.
Keeping me informed of the progress of the repair & letting me know the expected completion date. The staff were all friendly and seemed truly interested in my situation. Very good customer service.
We received EXCELLENT service. The people there were very personable and answered all of our questions thoroughly. They were constantly updating us on when the work would be completed. Very professional.
We would definitely use them again and would highly recommend their services!
You guys were awesome every step of the way.
I appreciate the consistent communication
Great service, but need to return to fix air conditioning.
Thank you for going out of your way and excelling even above All States recommendations. I appreciate it very much.
Marie and staff are the best people. From the minute I walked into the shop after visiting another in the area there was such a difference in the customer service.
Would recommend them highly.
Very good services and friendly. Thanks
Jaime was fantastic. Great customer service!
Jaime and Marie are outstanding. Second time here. Excellent service. Will never go anywhere else.
Very thorough and professional! Had strong customer orientation!
Jaime and Angela were professional, sensitive, and. Offered wonderful communication to us. The work was supreme. We would strongly recommend this service to Anyone in need of getting their car fixed.
Great service and great communication throughout the process. 100% satisfied.
Friendly. Honest. On time!
It appears Service King is in the business to really help customers. Every step of the process was well organized, executed and communicated. AAA experience the people are great.
Better than expected. Great experience overall!!!
The service was excellent. My car was return washed and in excellent condition. Jaime was an excellent assistant please foward this email to James manager. Jaime went above and beyond with assisting us. Jaime from San Juan capistrano. Thanks again i am extremely satisfied. Thanks again.
Gabriela and Roger ****
I highly recommend Sevice King for car repairs.. They have an awesome team ...they are honest, friendly and expert at what they do... I drove my car away feeling totally confident and safe. The work is backed up with a guarantee for as long as you have the car...
A special thanks to Jaime Casarez who was faced with many challenges and obstacles out of his control but kept me updated at all times during the repair process ... Thanks again guys ... You are the best
I appreciate the constant updates I received by phone call and text. Its nice to know the status of the repairs along the way. The car was ready to pick up on the estimated date and looked great!
Quick Friendly Service. Kept us informed of progress
Everyone at service King was extremely helpful and go out of their way to ensure that my experience was pleasant. The front desk staff drove me over to get my rental car when enterprise did not pick me up. I think her name is Angela. My car was done in a timely manner and the text updates were helpful. Jaime was very nice to call Mercury, and also called me when my car was done. Overall, I rate service King excellent!!! Thank you.
Best people-best work-would highly recommend them!!!
I love service king! I've been using them for years
Your Service Adviser Jaime and Marie, your General Manager couldn't have done a better job. They were professional and very helpful. When you bring your car to Service King you feel as if a family member is looking out for you.
Thank you Jaime and Service King! Amazing communication and service.
They did a great job and kept me updated and told me it would be done at a certain date and time. And it was! I like that!
Everything was handled professionally and efficiently.
All promised work completed according to estimate and cost. Job finished ahead of scheduled date.
Keep up the great and personalized commitment to quality, professional, friendly, respectful service.
The daily updates were a nice touch!
Actual cost was 2x the estimate. Due to additional parts needed, the work took 4 days instead of ****.5 days. One item of work was not done and forgotten, despite being written in the work form.
All staff was most cooperative and did a great job.
The office staff is outstanding. The worked perform was done perfectly.
My only concern was that a two to three day job took five days to complete.
I will still recommend this company to my friends.
A complete extra detailed service of the car would be appreciated for the difficulty of the timing of the repairs. This is not a request but only a suggestion.
I respect and appreciate and believe they felt bad, extra time was needed because the parts delivered were not correct. This was not the fault of Service King but the suppliers. Perhaps they should cover a home visit to detail the car through a professional company that does home car details.
Amazing service. Kind personnel. Great communication system. Thanks!
I drove 45 miles to pick up car and AC still doesn't work!
Thank you for a great service
Jaime and the staff did a great job at handling my car. I'm very please and will go to service king in the future.
The staff was wonderful. The communication was awesome. Had a great experience. Thank you!!
Everyone from the appointment setter to the staff and the service personnel were top notch! I hope I don't need this service again but if I do I would come here 100%!
Outstanding. Proffesional. Jaime is awesome.
Jaime was awesome! Very helpful and professional. Thank you for taking such great care of me and my car.
Jaime did a phenomenal job. Give him a raise or something he deserves it
Thanks for a great job on my jeep
Kept me informed and completed early.
Just a supreme experience beginning to end great great
Great service Jaime and Marie are amazing
Finished early which was great as I was leaving for the weekend.
Extremely friendly service from everyone I spoke with and my car was done faster than Expected and the repairs are perfect. I'm really happy with the work that was done and how nice they were, calling me with updates and just very friendly. I would definitely recommend people in the future to contact them for any auto repairs.
All was well!! Thank you for the great customer service. Jaime was very helpful as with the front office staff. Thank you!!
Exert caution when making promises on car repairs for a specific date
Jaime is awesome and so easy to work with! Such a great experience and wonderful customer service!
You guys were great and very friendly! Thanks
Great service and follow up. Jaime kept me up to speed and I trusted his judgment and feedback. Great service overall
Service King took excellent care of my car and me. They did a beautiful repair job, were very professional and kept me up to date as to the progress of the repairs. I expected the car to be ready on Friday morning but they surprised me and had it ready Wednesday afternoon. Hopefully, I won't need their services again, but if so, I wouldn't hesitate to take my car to them.
I was always updated daily on the progress of the repairs. Jamie updated parts needed me and always available to answer my questions. I will definitely recommend service king to all my friends.
I only dealt with the manager and she was great!
Great customer service and the best quality work.
Very communicative, excellent service and very satisfied!
I would definitely recommend to friends if they are ever in need!
Service king did what they were supposed to to in time and professional mannar
The manager named Javier was so good! He made the whole experience very easy and seamless , the work was excellent and we got it back one day earlier than we were told. I will recommend your shop to all my friends and family.
Jaime from service king san juan capistrano was very helpful, He help me throughout the whole process, kept up with updates everyday, made sure i was always updated.
Thanks again for everything
Excellent job. Very expert and professional service.
Very professional Beyond what I expected.
All members of your business that I encountered were pleasant andinformative. I was especially pleased that my car was finished 2 days early and I thank you for the updates by text. I hopefully will not need your services again but I will spread the word to anyone I know that needs body work that you are the place to go.
I have used Service King twice for repairs and I would highly recommend their team to anyone.
The people are wonderful-knowledgeable, service-oriented, and kept us fully informed during the process. Work was done quickly and well.
The sun screen doesn't work properly. I was advised to take the car to Audi for diagnosis and repair. This is not convenient for me.
The entire staff, especially Jaime, was very helpful and professional. Jaime explained to us the process and the work that needed to be done. The repairs were complete on the scheduled date. Thank you for an excellent job!
Excellent customer service
Marie was awesome! As was the pretty tan lady that was at the counter and helped me look for my credit card. I'm sorry, I didn't get her name. The guys that worked on my car and fixed it all up real nice, they're awesome too. You guys are great, I'd totally come back and refer people to you. Thanks for all your help!
The car looks good and they delivered my car to me in the time they estimated
Awesome service! Great follow through. I appreciate the text updates. Keep it up
Awesome customer service and awesome repair job. Thank you Service King!
The service far exceeded my expectations. I appreciate the staff and the courtesy they showed. Super friendly...Jaime (not sure on spelling) was great, he helped me every step of the way and kept me in the loop. He rushed my car knowing we were paying for a rental. I will refer every chance I get.
Service was outstanding across the board Jaime was always professional, and kept me updated at every phase of the repair. Great service, highly recommend.
Service was quick and friendly. They kept me informed every step of the way .
Service Kings had my vehicle for 30 days and were unable to complete the repairs the first time. It had a lot of issues that were still unrepaired as well as additional problems that didn't exist when I first dropped off my car. The lack of detail probably had to do with the quantity of cars that they have to repair, however for such an easy project, they showed a lack of detail and shoddy work. I was overall disappointed because it was not completed the first time and now I have to wait even longer to get my car back.
Fantastic job on the car's front bumper and had the car back in no time. We'll recommend Service King to our friends.
Exceptional customer service !!! Marie
& Jaime kept me informed with the text alerts
about the progress of my vehicle. I thought
that was a very nice feature. My car was
very clean and it looked brand new. I'm
very happy with the outcome. I will
recommend Service King to my friends &
family. Thank you again ! ????????????
Jaimie was great. Had to fix two of my cars and the price was reasonable and very accommodating and professional I give them a ten
Vehicle Make : Volkswagen
Great job. Excellent communications.
Vehicle Make : Volkswagen
Great job! Thank you! Debra
Outstanding customer service!
Awesome service and they got my car back to me quickly
I feel, as though your company was "all too eager", to total out my car, for whatever reason, and I had to fight to prove the "true value" of my car, and no one should deal with being hit at no fault of their own and have to deal with being "ripped off" by the auto insurance company and or the body shop.????
Great servive! I will come back if I ever need auto body repairs in the future.
There is a rattle under the front fender.
I will remove the fender liner to see what it is.
I am very satisfied with the paint and body work.
When i picked up the car, it stll had a leaking window washer pump (tech should have filled it after repair)
You guys did a great job on my car! I really appreciated getting the text updates. My wheels came out amazing!!! I'm very satisfied!
Always good service and great customer service
They kept changing the date to pickup from one day to another. It took them 20 days to fit a dent in the left rear. Some of my belongings that were in trunk were missing when I picked up car.
Please let everyone know from the mech. Tech to the ones in the front office. Job well done. Kellie and I thank all of you at service king you truly live up to your name. Thanks service KING. Carl and Kellie Hawkins.
Your team couldn't have been more professional and welcoming. Thank you.
Everyone at the center was very kind and personable. They interacted with me, made conversations and asked how I was. I got daily updates on the progress of my service. And they answered all questions regarding my service. The repair was done in very reasonable amount of time and it looks awesome, highly recommend !! thanks
Good job and completed sooner than expected.
Thank you so much! Great job as usual :). We are so happy to have our car back!!!
We will definitely keep you in mind.
Big complex job and they stayed right on top of it every step of the way
Jaime did an excellent job I really appreciate.
Thank you for your excellent customer service.
You are the best!
You get it!
Great job! I am very satisfied.
Jaime casarez is a asset to your company and I am very grateful how he treated my young daughter under all here stress. Thank you Jaime. From. Jason johnston
The wok was done quickly and the team (Jaime) keep me well-informed about the progress of the work.
The staff at service king made my unfortunate situation seem effortless on my behalf. I would definitely recommend service king to all my friends and family. Great job, great service and a great staff. Keep up the good work. Thank you for the pleasant experience.
Looks good so far. Great communication and professional
Quick, efficient, friendly, and quality service! Thank you for being dedicated to excellence.
You guys did a fantastic job and returned the car to us early. But