Quick service and friendly associates. Only issue is left over paint on my door handle that has to be scrapped off.
Nice job from Chris and his workers :) very satisfied with my Honda ????
Keep it up guys . Amazing job.
Excellent job and communications throughout the repair process.
My service is not complete and you still have my car. When I was finally able to pick it up (2 days later than the original due date), the paint job was horrendous. My car is black and the paint applied was gray. There were also scratch/buff marks that were down the entire passenger side! Chris, the service technician, agreed and stated that he was 'embarrassed' by the poor quality and that it was 'the worst job he'd ever seen'.
On top of the poor job, my license plate was missing, internal paperwork was left in my car and there was no walk-around done upon pick-up; we went back in and requested someone come out and look at it!
Lastly, when I requested paperwork be done to state my car was going to be 're-done' I was told no. My insurance has been notified of the situation and your records should still have this as an open ticket.
I am not satisfied and am very concerned that my car will be done properly the 2nd time.
The complete experience was professional and with great customer service.
Best service I've had at a body shop! Chris was awesome!
I had a very good experience with service king. They are so nice, helpful and professional at the same time. I will definitely recommend them to all my friends.
This accident happened on 11/28/16. After working with the insurance companies and Service King, my car was repaired and ready for pick up on 12/23/16...less than 30 days after the accident. Your customer service is wonderful, your team was right on top of everything from answering my endless questions to keeping me informed of the progress. Also, when I picked up my car it was so clean inside and out it was as if it just rolled off the showroom floor! Service King could definitely train other companies regarding customer service. Thanks!
Two Thumbs up!!
The car in the United States for the first time, very good experience
Very quick service and professional. Thank you
Very professional service and good courtesy
Car looked really good when I received it back! My only issue is that it took way longer than expected and I was given several dates it would be done instead of one firm date. If you had a feeling it would take a whole month to repair, how come I was told at first I would get it back after just 2 weeks? Other than that; I was satisfied with my expired at Service King.
I appreciated the updates and explanations of the details. Scott and Scott were very professional. If ever I have occasion to use your services, I will definitely return. I would highly recommend Service King!
Great work. Great service couldn't be happier Will recommend
Best ever service and treatment
Scott was very professional and cordial. The repair was done on time and looks great.
Quick, kept us in the loop, great customer service, stayed in contact via texts and phone calls, an awesome experience!
Thank you your staff was polite and curtious. Also the repairs were done in time and with updates along the way. Thank you
Scott went above and beyond with the service and care of my car. Could not be more pleased with how fast the repairs were done!!
Well done my car looks like new
Scott had great customer service! His regular updates are much appreciated and it made me feel well taken care of! I am glad I brought my car here, I will definitely recommend my friends and family to come to this place.
Everyone was kind and very helpful. I'm very happy with my repaired Honda Civic.
Customer service and staff was excellent! Everyone was kind, very friendly and helpful. Repairs were done in a timely manner and my car looks great!! Thank you again for your superb service. I would highly recommend this place to friends and family. Everyone deserves a raise :)
I was very impressed with all of the updates and care. My car is beautiful. I will definitely recommend you to my friends and family.Thank you so much.
The repairs were done well, but it took too long to complete them.
The courtesy and timely updates were greatly appreciated.
The only disatisfaction was they told me my car would done in 5 days took my car in on a Monday my car was to be done on that Friday and it was completed on the following Tuesday do too minor repair I had to call three times before I was told I could pick up my car. I needed to make arrangements for a ride to pick up my car and had some anixitey over completion date since I was told it would be done on that Friday.
We were very happy with the vehicle repairs and timely completion. Scott was wonderful.
Scott was very helpful. Made the experience great.
Jesse and Danielle were amazing and very helpful. Car looks great!!!!
All outstanding! Beautifully done and completed in a short period of time! Everyone so nice! ThAnk you!
Vehicle Make : Volkswagen
I really like the job that was done on my car. It was really amazing work. And I was extremely satisfied with the customer service provided. Keep up the incredible work.
Nice job pls offer any referral to somebody thanks
car was brought in on September 6,2016 and was completed October 14,2016. Job was quoted for 2-3 weeks. The automatic updates were NOT accurate! They were absolutely very misleading! Service King should contact the individual company doing the repairs FIRST, then send the update. I previously had repairs done by Cauldwel Collision and thought I would receive the same courtesy and honesty they gave me in the past. Technology is only good when it is correctly used. This was a very frustrating experience to say the least. Ellen T
Excellent work and service. Very pleased and would recommend highly to others
I really enjoyed all the updates being sent to my cell phone. They were extremely helpful. Also the staff was very professional and helped in organizing my rental car to and from the service station. I would recommend Service King 100%
So far from what I saw when I received my vehicle, everything very good! I know if I find anything wrong after the fact, service king will take care of it... that is the kind of confidence I have with Service King.
All employees I dealt with were very professional and curious. They explained everything on repairs and got plenty of messages regarding progress. I would bring my vehicle back.
Felt Service King did great job on my repairs and appreciated getting my vehicle back washed and clean. Felt I was kept informed and vehicle delivered when promised. All employees friendly and professional. Will recommend Service King every opportunity I get.
Great job on my car and the commmunication!
Jesse is a true professional!
Excellent service. Very professional
They kept me well informed and the car was ready exactly when they said
They said work be done in 7 days, they delayed and it took 14 days
Excellent service, very nice people
Excellent service, from start to finish. Jesse and the others in the office were courteous,professional and helpful. The finished repair was flawless. My Yukon looks great. Never know it was hit.
Great job. Took 12 days for a scraped front bumper, seemed a little long. Overall great job.
Thank you for being consientious and detailed on making sure my truck was fixed right the first time. I understand the demand for your sevices and the amount of work and stress that that creates in all of you, so I appreciate your dedication and customer oriented attitude, courtiouse and friwndly. Thank you all at Sevice King!
Excellent service ! Laura was excellent !!
Thanks for the work and for doing it so fast. It's greatly appreciated
Your team did great job i'm so happy with my car looks great and feels the same way
Work was done on time and quality of work was very good
Everybody at Service King in Laguna was super friendly on every interaction. I just love the the little text messages I received about the progress of my car.
The chrome stripes on my fenders are still not fixed after more than two weeks. The delivery date for my completed vehicle was a Friday but the person who does the chrome strips didn't show up. On Monday he showed up but did not have the materials. I was assured by the manager (Antonoi) that he would look in to it and have it resolved by the end of the week. He told be he would keep me posted on the progress. The week has come and gone without a single contact from anyone and the work is still not done. It was PAID for and then never completed.
I appreciated the progress updates via calls and texts.
Everything was great. I can't imagine the process being easier for me. Thanks.
Great job..gteat people..great place..
Jesse took care of my car and it was best experience. Many thanks to all who worked on my car.
I ama staisfied with the service. A bit regular update and faster service would have been appreciated. But the quality of work is really great ! Thanks Arton for his help in several occasions!
Stephen was great at guiding me thorugh the whole process at the Service King in Laguna Hills. He was very thorough about what parts and services were needed in order to fix my vehicle. He called me many times to personally let me know what phase of repair my car was in, which I really appreciated since that showed he cared as about his customers.
Terrible service. Work not completed. Jesse is a horrible case manager. Antonio had to step in and try to make things right. We'll see what happens. I would hope the repairs that were not completed would be comp'ed but I doubt it. Was offered a gas card ..... Not really goodt ienough but I guess that's all that can be offered for not completing work. I have no intention of using Service King in the future and will never recommend them.
Repair was done well, I was kept up to date with the status of the repair.
Steve is top notch - very unusual for a car repair shop
BEST IN THE BUSINESS I' m convinced
Kept me informed of work in progress and truck looks like new.
For the most part it was a good experience. Checking in and picking up my vehicle was extremely efficient. The quality of the repairs met my expectations. The only area for improvement seemed to be the overall project management, I had to get involved after being told a part was backordered and then critically backordered...within 10 minutes I was able to find out that the part was in stock in Detroit and could be overnighted. Someone dropped the **** and my 4 day repair turned into 12 business days (15 calendar days). Other than that the communication was good and the staff was very professional to deal with.
Thank you for repairing my car while I was away and for keeping it happy.
People working there are so nice
My truck looks like new, thanks for a job well done
I was completely satisfied with the care and efficiency of my truck. I will recommend service king to anyone who needs repairs to their cars.
I need to speak to manager as I specifically ask not to repair a fender not covered by insurance as I could not afford it and when my wife went to pick up car the repair was done and it was unauthorized but we had to pay for it to get the car
Service king employees who handled the repair of my car did a very satisfactory job. From the start up to the end employees are very cordial and helpful.
A 10 from start to finish. I dealt with 5 different people, and everything went smoothly. The status updates were effective, and my car looks brand new.
They gave me a day my car would be ready then contacted me and let me know it would be 4 days later than that day. They then called me the evening of the original completion date and told me it was ready, So I was very happy they made it happen in just 2 1/2 days instead of 6. The repair looked great.
Your constant updates are appreciated. Jesse at the Laguna Hills CA office was very helpful.
Looks good. So far, all finally appears repaired correctly. Will let you know if anything seems off. Glad to have benefited from your expertise. Thank you all very much.
Great quality, and it was faster then expected, Thank you
Outstanding service and very trustworthy business
They were great with keeping me informed on the progress. Also they finished my truck early so it saved me money on my rental car.
First they are very friendly and kind,they explained to me what needs to be done on my car.Everyday they giving me updates,thanks to the gentlemen who assisted me especially to Steve.
Steve was great! Thank you!
Wonderful experience. Everything was first class.
I much appreciate the regular updates that Service King provided for me during the few days the body work was being done on my car. The work was well done and I am grateful for the good quality car wash and interior cleaning. I will be pleased to recommend your services. Thank you! Herman L
Amazing paint job, customer service, delivery time
The staff was extremely polite and professional, which is greatly appreciated. Too many businesses have lost their sense of customer service. Jesse was the best!
During a very stressful time during my life, Service King went above and beyond to assist me. I appreciate Jesse and Anton going out of their way to assist with the delivery of my car, and put my mind at ease. Additionally, they did a great job on the repair of my car. Thank you Service King!
Excellent job and customer service. I highly recommend everyone to go to service king
Excellent service and the staff are nice
The daily text updates were greatly appreciated. I felt well informed and comfortable as a result. The car was complete one day earlier than I expected, which was a welcome surprise. Each person that I met throughout the process was friendly and professional. I am extremely pleased with the process and the beautiful results!
The customer service was excellent and our car was dibe within the estimated time frame told to us from the start.,
Wonderful work and done in a timely manner. Thanks!
Vehicle Make : Mitsubishi
Job well done, your staff is very helpful JC is the name branch Laguna hills. Thank you for fixing my car. God bless
Excellent service! Stephanie was very customer focused by communicating with me throughout the process.
Service King's service is excellent from start to finish. They made everything easy, gave me regular updates, finished ahead of schedule, took care of returning my rental car, and my car looks like it has not been in an accident at all. Thank you very much Service King team!
Great work, the car looks brand new. You all are an awesome team-- thanks!
I was so pleased with the service provided by all the employees I spoke with at Service King. They were professional and explained everything and contacted the rental car agency for me. I loved the daily text updates regarding the status of repairs of our vehicle. I will definitely highlybrecommend Service King and will use Service King again should the need arise.
Excellent service & care. Kept me appraised of what was going on & progress. Everyone very professional. I would refer them to all my friends. My car looks great!
You were very good at. Keeping me informed at the status of rrpait that was very helpful
The best service repair and customer service was I've ever had..
Special Thanks to Jesus Gutierrez for making our experience with service king so positive! He was professional and efficient. Jesus kept us apprised of all of the repairs, texted updates, and when the vehicle would be completed. We are thankful Jesus took such good care of us and our car!
Exceptional service. Personnel were amazing, repairs completed earlier than expected & they texted me every few days. Pretty amazing customer service in the day & age. Impressed. Thank you.
Everyone at Service King were extremely friendly and helpful. My phone questions were answered courteously and updates were provided.
I am completely happy with the outcome of the body repair. Very excellent
Jesse was super! He called and texted me frequently to let me know about the progress of my car repair. The best service I have ever had !!
Service was great and Stephanie was very helpful
Text notice were great. We liked jesse's
Great people to work with. They kept me informed
you provide a good andeffective
service to repair my car
Had a great experience at ServiceKing...very professional with a welcoming environment and attitude..they made everything nice and easy.Stephanie was incredible with calling and keeping me updated and also tx msgs just in case I didn't listen to my voice mail.
Danielle and Stephanie were very helpful and friendly. I'm very happy that I got to work with them
Great work! Jesse and the staff are wonderful to work with.
Excellent job great employees. Very satisfied !
The staff members were very professional, courteous and kept me informed throughout the 3 week repair process
Car looks amazing! Thanks!
Interior has a black stian on floor and a black typ silicon on the door panels.The paint dosent seem to match. 11 days in the shop and 3,400 dollers later and the car look slightly better than when is was dropped off.
Stephanie and the entire staff were so friendly, professional and efficient! It really was a pleasure to work with them.
Vehicle Make : Volkswagen
Stephanie and who ever else helped get my car done safely and faster than excepted, thank you! You guys rock!
Trusting the car was put back to original state. Will let you know if we find otherwise. Thank you!
Great Customer Service - Perfect Repairs! Thank you!!!
I was kept informed of updates during the entire process. Everyone was friendly.
Stephanie and the entire Team were helpful and professional and very easy to work with.
great job well done great staff
My car looks amazing and the timing was early for my car to be done. I love you guys and I will recommend you to my family and friends
Kind polite efficient knowledgeable. ..a great team!
Excellent service & would recommend Service King to anyone.
The constant texting is irritating I would not want to have to deal with that again! I received 9 text in the 4 days you had my car! The other issue I had is When I picked up my car no one talked to me about the repair I was given my key only! Noone walked out with me to see the work they just completed as if they were avoiding the repair! This also was done to the lady that went before me just handed her the keys! I have always had a service manager walk to the car and show me the repair seeing that tells me how proud they were to make my car look perfect again! As a customer with a damaged car body it's like a miracle what body jobs can do! So be proud of it!
I was very impressed on how quick and organized my whole service was. From when I first brought my car to get evaluated and the day I dropped it off and then picked it up I did not have to wait at all. Everything was easy and quick. Stephanie was great help on getting me a rental car and making sure that I got my car back as soon as possible. She made my service a lot easier and worry free. I would recommend Service King to everyone.
Stephanie was knowledgable and very helpful. Vehicle looks great. Staff is a pleasure to work with.
I really had a great experience with this particular Service King location. My rep, Stephanie, was wonderful. She went above and beyond to communicate with me throughout my repair process. In addition, she was very friendly and a delight to work with. My car was repaired perfectly and I could not tell that it was previously wrecked. Though I hope I never have to, I would take my car to this location again and would definitely refer friends and family.
Caring staff, excellent quality.
Stephanie gave me a referral for getting my car detailed.
Excellent service and good staff. Like the cleaning of the car. It was a nice touch
Stephanie was masterful with her management of our process. Her communication was outstanding, her updates were timely, and she even walked us through the suggested repair of another, non-related to our accident, damaged area underneath our car. We were very impressed with her professionalism.
Sincerely, Scott & Melissa Fricke
Vehicle Make : Mini Cooper
Entire staff for start to finish were professional, helpful and kind. Dan especially was sensitive and caring about my little Mini! Grazi! Hope I don't need to come back anytime soon. But I will always choose Service King as you also took care of my Mini in 2015 when it was smashed by a big rig. Thank you, Jeannette P
Excellent work. The car was delivered early and completed with great craftsmanship. Looks like it did when we took delivery from the dealer!
Great job in my car! Workmanship is awesome and the updates ans customer service were top notch!
Anton makes a big difference he runs a class act
Very good customer service and repair quality, thank you for your attention to detail.
Great work guys! Danielle and Stephanie were great
Work was done quickly. Car looks great. Constant updates. Great service!
The care and customer service was amazing! I would recommend Service King to everyone and would use them again for sure! Thank you so much for taking care of my car!
Great customer service and friendly staff. Steffanie was great. I needed a hood painted and put on my truck. In and out in a day, and looks beautiful.
Stephanie was wonderful and courteous through your the entire process. I wish all service places were like yours. I will continue to return (hopefully not soon) to King's I'm Laguna Hills. Thank you so much! -Susie P
Stephanie is really great to work with.
I was aware of the quality of service and
professional work of Service King, however in this
particular instance the attention and diligence
moved to a higher level, Stepheny went out of her
way to ensure any concerns I could have about
timing, extend of repairs needs and
why not, the cost of the work effort was well taken
care. In short a truly Outstanding job!!
address. In short an Outstanding job!!
Everyone went above and beyond. Thank you.
Kept me informed about the progress of my repair. Car looks great!
GREAT JOB !!! Thank you all very much !!
From start to finish I was very pleased. Jesse kept me informed every step of the way. My car was repaired and returned as promised. Thank you very much
Stephanie McClain was very helpful in assisting me with my insurance claim
A service. Timely communication. Thank you!
Vehicle Make : Volkswagen
It was done on time and handled very professional way. The job is done very good. I'm happy and satisfide about it. I can recommend you business to other people. Thank you.
The service team were great!
This was an extremely professional repair. Great job.
The paint was not done with care. Details were missing and lacking. I am not happy! My car was kept there for so long, over two weeks (from Dec 24 to Jan 6: even minus the holidays, with such a long time in the shop the work should have been better). The alignment of the hood was not even. I am worried whether the re-painting would be any better?
Completely satisfied with the service and will definitely use Service King in the future.
People are very friendly there and the service was very timely!
Liked the constant updates. People are friendly.
On top of everything, very professional and nice. Like the updates and was done ahead of schedule. I will notify AAA about how good you are.
Dan and rest of staff were great to deal with. Dan provided very helpful information in response to my questions and was clearly focused on making sure the outcome was a positive one for us. The work was completed ahead of schedule, and based on initial driving of the car the repair work appears to be very well executed. Appreciate that you offer lifetime warranty, and if anything seems out of place after additional driving we'll let you know asap. Thanks again for a great overall experience. Was with friends last night that asked about how our car was doing and I gave a very detailed shout-out for your shop and staff.
Vehicle Make : Volkswagen
Stephanie was an excellent representative for your company!
Good job completed two days early thx
Great place and only place that tells me my alignment was off after being at 5 other car repairs and waisting money on an alignment kit
Amazing customer service Daniele and Jesse are awesome!
Once again they delivered a perfect product! Thank you!
This shop outdid themselves in every respect! Too good a story for all the details, but I would give them an A and recommend them to anyone.
Everything from a to z GREAT!
Thank you for being so quick in getting my car back to me.
Jesse and Danielle were so friendly and helpful. I would recon and Service King to friends and family. The car looks like new!
Great job - completed on time & appreciated the regular progress updates.
I have not been able to thoroughly inspect my vehicle because it was too dark. Using a flashlight, everything looks great so far. Stephanie went above and beyond for me by providing the best communication and friendly service. I'm absolutely satisfied with my experience and should I need work done in the future I will bring it by. Thank you!
Stephanie was very helpful and great to work with!
The repairs are amazing, exceeded my expectations which are rather high
Jessie and Staff were friendly and professional!
great work--thanks for your help
I'm very proud to hire ur company, I appreciated excellence service and job well done. Thank you!!
Stephanie did a great job of communicating the progress of my repair. The work was done in almost half the time I had expected.
Very quick service. I was kept informed of the progress and truly 1st class service. Thank you
Stephanie is great excellent. She help me all contact insurance and repair process. I am very impress her. Your company has the great asset. And all your staffs are very helpful. I give 5 stars. Thank you everyone.
Excellent service, Stephanie and the staff were great.
The store manager gave me a different completion date than the text messages I was receiving. Even after I picked up the car I kept getting texts saying the car was almost ready!
It was nice to feel that my car concerns were important and as a customer I mattered. They bent over backwards to make sure I was satisfied!
Your guys did A really crappy job dobbing The paint on the deck lid.
You had enough built in to the price to do it well.
Appreciated the progress updates via text and telephone calls. Chris Jarvis is a very professional service advisor.
Although the repairs took longer than expected, I appreciate the attention and kindness that my service advisor Chris Jarvis extended. Thank you! Overall positive experience with your company.
Great job! Excellent service