The staff & manager went WAY above and beyond just doing their jobs to provide me with information and everything I needed to make the unpleasant experience of having a wrecked car... as pleasant an experience as possible. Will always bring my car to your dealership.
Mike, Paulo and Bob are the greatest. They are friendly knowledgeable and a pleasure to deal with
Great job. The car looked great and communication throughout the process was excellent. I appreciated having the opportunity to pick the car up on Saturday.
I was informed right away about what the process was going to look like. Tom made me feel at ease about the repairs. The daily emails about the process was an awesome feature. My car was repaired earlier than originally planned. Thank you for making the process painless and for the amazing professionalism. I will return when needed.
Nice work and looks like new.
Paulo was very professional and efficient. The team at Buerkle always does an excellent job on both car repairs and maintenance.
Paulo did a great job! Always courteous, always informed. Everything went smoothly and the job was very well done. I appreciate the detailing which I didn't expect.
Of three estimates, yours was the highest. No one, however, could compare with your service level. It was clear that your estimate was done carefully and thoroughly. Everything was explained to me clearly and concisely. Thanks Paulo ****! The repair was done quickly and looks great! Even the inside was cleaned. You even provided a loaner car while mine was being repaired. I have always been more than satisfied with Buerkle and share that with everyone!
A side from not getting the equavilent car size I had a great experience! The car rental rep was very apologitic and very helpful. The guys were super nice, had great service. Everyone was so awesome. I was greatly surprise that they detailed my car. Was a very nice surprise. The work looks great! All and all I great job!!!
My door looks great! Thank you!
Paulo provides wonderful customer service. Very enthusiastic and helpful.
Can't say how impressed I have been with Buerkles professionism and support, esp after an accident. It is nice knowing we are in such good hands.
Paulo and the rest of your team did a great job on handling every aspect of the repair of our van. Thank you.
We were so impressed with Paulo. In spite of the body shop being very full of repair work, he got our Honda CRV repaired in time for the weekend and the nasty weather.
He is courteous, obviously an expert body technician, very thorough and understanding as well.
It was the most pleasant car repair experience we've ever had, and I thank Paulo and Honda for doing such a great job on our CRV.
Paulo is a top notch and great to work with.
Disappointed the amount of dust got unside the vehicle. The leather seats left some trail of muddy surface. Couple of left dirty shoe marked and made the carpet worn out. Some cracks on plastic material which i beleive not part of the accident
I appreciate the fact that they went above and beyond to make sure the repair on my car was completed correctly. The quote from the insurance company of the person who hit me was written poorly and Buerkle made it right. Thank You!
Fixed fast and fixed right. Thank you!
This was a letter that we sent to Patti the other day.
We are so thankful for Buerkle. We are very pleased with the service... all of your staff are so pleasant and friendly. We love your new children's area, my daughter and two sons loves to play there when they come for a visit. The coffee is my favorite, so when we have to take time out of our busy schedule... Buerkle makes it a little more pleasant:)
Making the customer feel welcomed is so important in today's world (lost art from yesteryear). Taylor in the service dept. is very professional and is a pleasure to work with. He is very patient and although my wife can be challenging from time to time, Taylor made it work with a smile. From the loaner vehicle, to making sure everything is to the customers satisfaction is what we love. Trust me when I say you (Buerlke) are so much better then your competition.
A big thank you to the Buerkle team!
The space between hood and fender is wider than the other side. Fit and finish was not what I was hoping for. There was really no one to discuss this with. The car was just left out front, while I paid the bill.
Bob ****, Jeff Walsh, and Paulo (don't know last name) provided excellent service and were so friendly. The repairs were done very quickly and well done.
Excellent service! Very impressed with all aspects of my experience of my repair. I would highly recommend to anyone in need of collision or bodywork that this is the only place that I would use.
The repair looks wonderful, like it was never damaged.
Apualo ? Don't know if I have this name spelled correctly, but he was the best.
He is a credit to your company. He is a " keeper" Others were also very helpful.
Thanks for getting my car ready by Thursday. I really appreciated it.
Team was professional, curteous, and have integrity. The car was done in a timely manner. I appericate the prompt and good communication from the team. Due our cirmcustances and our insurance,Tony was very accommodating to our needs. Thank you! It was great to receive service from Paulo, who sold this car us more than 7 years ago.
Very friendly and accommodating.
Although it took awhile to get my car in, the team made up for it with prompt service which was very high quality.
Have been a patron of Buerkle for a long time - wouldn't THINK of ever going anywhere else!
Always excellent and friendly service.
This visit was exceptionally important sink I wrecked the whole undercarriage of my car. I love my '08 Accord and have taken very good care of it, so this accident (large tire in my lane on 94) it looked very good before accident and now looks like brand new!
Love Buerkle Honda!
Staff are so friendly and professional
Wonderful experience from beginning to end! Paulo was so friendly and helpful. He is a great asset to your business. The repairs were made quickly and I am very happy with the results. I would highly recommend Buerkle Collision.
The estimator and body shop missed a large dent above the taillight which should have been fixed, If they were not sure they should have asked. Not happy with the work not being 100% complete. Gary S
I don't think you could have made the process easier. Special thanks to Bob for taking such good care of me!
was an excellent job and i don't think my car has been this clean since i bought it. thanks for good work and great customer service. my loaner car was a Tuscon which was much better than a car since i am use to a van.
The repair was done quickly. A Technician said "maybe Friday. I brought it in Monday afternoon. I picked it up on Wednesday afternoon! The cost estimate was correct. The loaner car was fine.
Thanks, Well Done!
You guys were awesome! You went above and beyond to help me out from moving car seats to coming to unlock the car when I locked the keys in the trunk! So helpful, I will always come back when in need... though I hope not too often as that means my car is in trouble :)
The whole team went above and beyond my expectations. My truck has never looked better!
Great job Tony and team!!!!
Everyone was great. Very convenient and easy process working with insurance.
The team did an excellent repair job and more importantly completed the repair in a timely fashion. They were quick to respond to any status related queries and friendly throughout right from the quotation to completion of repair. I would highly recommend them in the future!
I have used the service in the past. There were no problems. From the beginning to the end, the process was seamless. Very satisfied.
The car looks great. Always happy with the service I receive at Buerkle!
The staff at Buerkle made it a very pleasant experience.
The staff at Buerkle is very friendly, professional and extremely service-oriented. I have never met anyone who works there who wasn't. They are the best!
Quick quality collision repair!
Wonderful job done on my car! Looks better than new!
Thank you for the quick turnaround and the great, courteous service. It was one of my best service experiences! Thank you!
Very courteous and helpful!
They were very pleasant to deal with and completed the job quicker
then I expected,which was great.
The work was high-quality, done on time, so perfect!
Fantastic work by the whole gang!
Your team did a great job. I did tell Jim Bonnry. The bad thing is everytime I tried to respond to your survey I got a virus. Hope I don't now.
The entire process was seamless. Everyone was more than courteous and helpful. The car looks great, thank you also for taking care of the small dent in my hood as a courtesy! I would highly recommend this dealer / collision center!
The car was spotless and clean when we picked it up. Thank you for your attention to detail.
We had tried to have the recall taken care of at another Honda location but because the customer service was so poor, our friends recommended to bring it to Buerkle, where the previous owner of the vehicle had it serviced.
Bob was the first person I met and he was friendly and kept me up to date on the status of things.
When I brought it in, Pollo was also very friendly and accommodating and I was grateful to have a loaner vehicle while our Honda was serviced. The whole experience was positive and I will be recommending Buerkle to my friends and family. Thank you!!!!!
Looks great and done ahead of time.
Superb experience. I have had several good experiences with the dealership this year, I use them as a benchmark for what excellent customer service is like.
Excellent work. Thanks for cleaning the car inside and out.
As always your teams are superb. Special thanks for the extra steps Tony and Mike took. Also Paulo was
very efficient and helpful. I appreciated the assistance with my insurance and the care they took
with my car.
We appreciate your your prompt attention to and the final appearance of the body repair you performed on our 2015 Sonata last week. It looks to be a job very well done! We especially appreciate the extra effort to do a thorough cleaning of the vehicle inside and out. Thank you.
Randy & Karen Klink
Competent, speedy, courteous. Thanks!
Paulo, Bob & Tony could not have been nicer or more helpful. The crew their did an awesome job replacing my front fender and mirror on a 9 year old silver colored car. The color match looks great. Thank you
The staff put me at ease and walked me through every step of the process. Everyone was very professional and the work was completed quickly. I would definitely return to Buerkle if I ever need body work done in the future.
Very professional! Kept me updated! Called to let me that they would be keeping my truck an extra day! Didn't like how the work was done on one part of my truck Mike called me and said that he was having them redo it! When I picked up my truck it looked beautiful. They also detailed my truck which I wasn't expecting. I would highly recommend Buerkle. Excellent work!
Excellent customer service and the body work was flawless.. Definitely would recommend to family and friends.
Buerkle Collision always makes this experience so easy. They are always on time, courteous, professional and get you in and out with a rental car in a timely manner. My vehicle was ready in a couple of days and looked like new again. Pickup was as easy as drop off. Thanks for a job well done!
Very happy with the whole experience
I would like to personally thank Paulo and the staff for taking care of my vehicle and the extra care that they provided for me.
Thanks again! It was much appreciated and job well done.
Excellent service and the body work was done to perfection
It was very quick and easy! Was a little confused with the rental car experience and that they didn't give you a lot of answers. But slalom and all it was good and the car looks good!
Thank you! She looks good as new! I really appreciate all you did for me, and I'm honestly impressed with the color-match! You guys really outdid yourselves to give me another outstanding experience. Thanks for everything.
I'm very pleased with the time it takes to get the repair done
Great customer service from the receptionist that picked up my call to the people who worked on my car. Thanks to Bob **** and his team.
Excellent job and great service. Thanks!
Great service and quality work.
Everything was done well. It seemed like the time to repair was long but this was shortened over time and I was kept well informed of the changes.
Thank you for the quick turn around. The car looks great!
I had to bring my car in from re-work after I got it back, however, the staff was incredible throughout the entire process. I was so impressed with the way the situation was handled and the way I was kept informed throughout the entire thing. It is apparent that the members of the collision shop make customer service a priority and I am very impressed!!!
Thank you all again. You all did an great job !!!
Paulo **** was very helpful. He went over and beyond with customer service. He scraped off all the ice on the windshield/windows of the loaner car for me and even touched up my car and gave it a wax. To top it off he kept my car inside until I picked it up so it would be warm. I am very happy with the service and happy Honda covered most of the expenses even though the warranty extension on the paint malfunction for my vehicle expired.
We always enjoy coming to Buerkle for service or if needed, body work. The staff is very professional, courteous, and efficient. Thank you.
My CRV looks a lot better now after Buerkle fixed it than it did before the accident. It was also REALLY clean inside and out. I was not expecting that, very nice surprise. Thank you.
I think there is still a problem with the alignment. Otherwise the service was great
I was told by my service advisor that your team not only repaired the original ding but that you touched up another area as well. If that is the case then thank you very much for going above and beyond for you customers. Believe me we all do appreciate it.
I was back in with my car today and visited with John Chavez/Manager. He is in charge now.
Car looks great. Great price. Fast service. Very happy.
Great communications and completed under estimate.
The service was prompt and I recieved a text when my car was done. I appreciate the loaner vehicle while my car was being repaired. Bob in the service department was very helpful. I would recommend this dealership to friends and family.
Thank you for making everything so easy.
Although hitting a deer and needing to get your car repaired is a big hassle, you guys made it as easy as possible, including the convenience of having the rental car availalbe right at the shop. Thank you!
Thank you for the fast service, great customer service and the beautiful repair.
Paulo was very nice to work with explained and answered ally questions!!
Great job. Bob U. and his crew were great.
Barbara Anne Keely
Bob **** did a great job of understanding my problem with my 2013 Santa Fe sport. It was fixed in on day and came back to me repaired and cleaner than when I brought it in. Thanks Bob and you great team.
Appreciate your flexibility when I was running late, your working in fixing a recall issue also when I was in for collision work, having a car available for me to use while mine was in the shop, great attitudes and helpful people!
I was extremely stratified with the customer service I received from the staff that I worked with. I would like to personally send my gratitude to Bob **** who was extremely helpful during the process of getting my vehicle serviced.
He was very kind despite me being in a crabby mood.
The ease of getting my car repaired & serviced was amazing. Great job
Great work, I appreciate how friendly and helpful everyone was!
As painless as a car repair could be.
All the repairs look great and I feel confident driving my van knowing that it was looked over carefully to make sure any damage from the accident was addressed.
Bumper fit not flush with body.
Great job yet again. Love the loaner program through Buerkle. It makes things so convenient. Keep up the great work!
I will recommend your work
I brought the vehicle to Buerkle Collision instead of body shops close by so that I can have OEM Honda Parts for the repair. The repair order provided to me states that 1 of the part (bumper) is an after market part. I don't know if this an OEM part of after market part.
When I mentioned that there are a couple of scratches in the bumper, looks like it was resolved by painting instead of replacing.
I don't think there are functional problems due to the same. However it did not meet my expectation and did not serve the purpose of taking it to Buerkle Collision associated with Honda dealership.
The mechanic left greasy fingerprints on the ceiling over the driver side door. The car was not vacuumed very well.
Please fix the email updates received. It confused me. Also, I would have appreciated quicker turn around as I was paying car rental out of pocket and had shared the estimate 2-3 days in advance. Thanks
I was originally going to go to another body shop because it was closer and a little cheaper. However, they ordered the wrong part multiple times, and said I might be on the hook if they messed up the repair. Berkley Collision was far more professional and I never felt nervous about giving them my car. If I ever need collision repair again I will definitely go back and would recommend you to anyone
completed ahead of promised time; damaged area looks like new; people I dealt with were great
Good work and thx for the calls that kept me informed
Service was great, repair done faster than expected. Thanks.
Thanks for the good job! And the quick tturn around time!
your service is excellent,
Excellent results and done ahead of schedule. I appreciate Buerkle working with the insurance company.
People are so nice, helpful, and good service. My car was done in time.
thank you!! Job well done..
Spend more time going over repairs
The van looks very nice no dents or scratched
paint. Great job.
Super nice team working on my car! It also was done much quicker than anticipated, which I really appreciate.
My front passenger tire was not replaced by a new tire as stated in the estimate document. My running board was just cleaned and aligned to its place when it should have been replaced, but Mike and I have talked about this so I was hoping to get some money back for it since it can't be replaced. Mike wasn't such a nice person to talk to as well. Other then that, my car looks great. Thanks
Tony and Paulo were exceptionally kind and helpful. Remarkably fast completion of my car.
Every one was polite and kept us informed of the process. Thanks!
Beth L. Mullinax
Everything from drop off to pick was fantastic!! Everyone was professional and the process was very clear. Thank you!!
Nice job done..quicker than expected, polite and responsive service.
Vehicle Make : Harley Davidson
The team at Buerkle Collision is "top-notch"! More experience than most can comprehend. I would recommend these guys to everyone!
Buerkle was not the lowest bid but Bob's explanation of why made sense and led me to believe Buerkle would do the job right. So far I have no reason to believe otherwise.
The people in Collision are good psychologists. They calmed down on the phone after I had caused a very stupid accident!
Did exactly the work required. The car looks like it was never repaired. Everything is aligned properly and the paint matches. Thank you!
The repair looks fine but, the collision avoidance indicators in the mirrors no longer function. Please have someone call Steve or Kathy at ****-****-xxxx tell us how to reactivate it.
You guys always do a great job. Thank you! The new guy, Paolo, was very professional, pleasant, and kept me in the loop after setting realistic expectations and ensuring my rental was covered fully by my insurance. I am certain I will be back with one of my family's vehicles.
Perfect job from start to finish including the parts department making sure the part got ordered and arrived before my having to have my Santa Fe for an important trip .
Thanks to all
My car looks terrific and was finished ahead of schedule. There is nothing not to like about Buerkle.
Everything went so smooth from making the reservation to getting a loaner car during repair and pickup and payment no issues. Since nuerkle collision is approved vendor for State Farm made it super easy and convenient. Thanks!
Nice job, looks as good as new!!
Repair took a week and the car looks like new again. Great customer service with daily updates via text on progress and completion date. Would highly recommend Burkle collision to friends and family.
I appreciated they worked with the insurance company, even submitting the rental car costs to them so I didn't need to deal with it,
Job done as promised and in the time period that was promised. Great experience.
Appreciate the text updates on service progress. Beautiful repair job on my bumper!
Your guys were great to work with and very knowledgeable about the work I needed done. Then to top it off I got a free loaner car and a cool surprise of my car being detailed and cleaned. It looks great. I will recommend your body shop to my friends if they need something done.
Thanks, Joe Tricola
Mike Huff and all the employees were great to work with- very professional and courteous. The work done was outstanding and the price was fair. If I have any required body work to be done in the future, I will definitely use Buerkle.
No Complaints at all. Car looks greAT AND WORK great. Thanks for all the help
Another great job from scheduling to finished product
nice clean work, washed when done, pleasant people clean waiting area. aglass of wine would be nice when leaving
The work was perfect and the paint match was better than I ever expected - This is a 14 year old car and it now looks better than ever! The administrative part of the job went without a hitch thanks to Tony and Bob! I'll be back again - I'm a Super satisfied customer
The work was well done...people were very helpful and made me comfortable...
I came in for an estimate and they were able to fix my right front bumper in about a half hour. Great Service
They did an excellent job and had the vehicle done very quickly. That was very much appreciated. Thank you for explaining what you would be doing and for a job well done.
Great, quick turnaround, thanks for the free car wash!
The Collision team was outstandingly customer service oriented.
Tony and Bob were excellent! Great communication and punctual returned calls and service!
the best shop in the world!