Completely unprofessional had several questions about what was done to the vehicle no one was able to answer now when I went to go pick up the video call the girl at The front task just give me the bill one in me to pay gave me my keys and Damon asked if I had any questions or concerns about the vehicle very unprofessional I asked if there was somebody to give me a walk around what the vehicle before drove off the lot after their repairs were done and they were very unprofessional
I was originally assigned Phillip Santiago as an estimator. Never got a call back or didn’t answer emails. Jeremy took over this week and everything went very smoothly.
It took too long to complete the repair. Multiple deadlines were missed. Communication was weak
Car was return late some parts replaced like seat belt , tensioner not working , back cover inside trunk where not put back , power seat is not going up and down , looks like your final check process after 25K repair
Must be improved , this is just after 60 minutes driving and after 3o min I spend with your manager putting parts together insider trunk
Did an excellent job but needs to keep the customer informed about the status of your car
There are still a few small chips in the paint and black marks that were not repaired. I have arranged to bring the car back again and have the job completed. This is a big inconvenience.
Although Jeremy **** has been outstanding with our communication, the work was incomplete, a part was missed, therefore the rims were not replaced. I have to now, inconveniently bring my car back to get it completed after waiting 2 weeks and having to pay for part of my car rental. I’m disappointed in the lack of the quality control.
Check the file - upon arriving to pick up my vehicle I discovered 4 thing that were not done to standard.
Job well done!!! Thank you so much for fixing our CAR the way we wanted to be.iI Will recomend your team to all My friends WHO are in nerd OF CAR repairs.People are very accommodating even ON the phone.thank you again
Great job! I didn't expect anything less
Total lack of any custom communication from the time I dropped off. The advisor who help me called me only 2 times. Once to say it might be ready wed thus or Friday and a second time to tell me when it ready on Monday. Tried to stiff me with a rental over the weekend. Meaning it was ready Friday but didn’t call until Monday. Originally when I called for an appointment the girl who answered the phone just laid the receiver down while help another person in front of her and when I asked her to reserve me a car, she said she would and did not. I honestly cannot believe that Hanley IV employs people with such low customer service skills. It seems more like a boys club where people do what they want, instead of actually being business professionals and customer oriented. By far one of the worst customer service experiences I have ever had and I will not hesitate to share the experience I had at the Patrick collision center.
Staff was professional & delived the car as promised
The Excellent service and very friendly staff made for a wonderful experience.
Please refer to the survey (yf9348) that I completed and notated.
They took longer then I was first told. I had to keep calling to check on the status. When I went to pick it up the car was all scratched and had to sit and wait for them to buff the scratches out. Now we noticed that the head panel is all dirty and full of black finger prints and someone gouged the panel box that has the switches for the sun roof. Overall a very bad experience and i will be calling to have the head panels cleaned and gouge fixed.
It took almost 9 weeks to repair a very simple damage!!!
Of course still I have paiD
My vehicle was returned to me without all repairs being completed. The insurance paid out $188/wheel to have them reconditioned and they have not been fixed. Additionally, prior to the repairs beginning, the collision center had no idea where my vehicle was for a day as someone had taken it back to the service center without logging it. I am highly disappointed in what has ensued given I have been a customer since 2015.
There were too many miscommunications and mishaps to write. Happy to discuss in person as this was a far less than satisfactory experience!