Vehicle Make : Volkswagen
Repairs that were supposed to take just a few days took 2.5 weeks to be completed, and then I had to bring my car back in due to a new problem they caused. Thankfully, it was a quick fix, but I did not appreciate having to bring my car back for a dumb mistake.
I see some additional scratches but they are not ready to fix
Happy with the repair work but could use a bit more follow through on status briefings.
The staff was most Cooperative particularly Philip he kept me advised as to the status of the repairs and took care of contacting the insurance company when some additional damage was discovered upon starting and repairs he is a good representative of your organization
anna was amazing! she was the one who took care of me until i walked out with a smile on my face. she communicated clearly with me and she was quick to respond to my eMails! she deserves a raise or she deserves to transition into the supervisor level! she exceeded my expectations and she gets 9 stars out of 5! the job (repair) was well done too and my car looks brand new.
I thought it took too long,
Tim and Anna were so helpful throughout my entire repair:rental process. IThey were able to get my car fixed and get it back to me looking brand new! I will definitely be bringing my car back with any other repairs that may need to be done down the road. THANK YOU!!!
I was happy that my car was done in the time frame that was promised. I know things come up when you start those types of repairs. But I want to especially thank Trent for pushing the job through to be completed on time, as we were approaching Friday afternoon and the weekend, I needed my car back. I also liked that my car was washed and vacuumed clean for me:) Thanks everyone!
Patrick BMW Collision Repair Replied:
Scott and Tim did a great job of keeping me informed throughout the process and proactively reaching out with updates. They also answered my many questions. My car was ready earlier than I expected and was in great condition when I picked it up. Thanks guys for taking extra care of my vehicle during its stay in your shop!
My car looks great! I do wish the communication was a bit better. I was told three days, and I was fine if it was longer. I left 2 messages just asking for status, soo I could plan my day. I finally reached a person on third try. I was told it would be done by end of day.Great! Five minutes later I get a call saying it is complete. Just be honest, I know you are doing your best.
I hopefully will not need collision repair again, but would bring the car back if I did
Rear passenger window was working before after repair window don’t rolled up, also mentioned to do little touches to do, when I gave before for repair, and BMW replace the front hood changed now from side color is coming out. Thanks.
Excellent experience from start to finish. Loved working with Julie and Sam. Both very professional.
My car it looks the same it was before the accident can’t even see the deferent you guys did the good job. Keep it up!
Car looks brand new and I appreciate the job done! Nice work!!
Vehicle Make : Mini Cooper
Told hood would be replaced and it was just fixed and headlight was replaced and it doesn’t work. Now I have to take it back for technician to look at it
The work done seems to be quality work and they kept me informed on the progress
Thanks for the fast service and great job!
Picking up my car. Customer service was not pleasant. Was not happy with that experience. I am happy with the repair