Great Customer service and excellent on keeping me updated and informed. Also was surprised and pleased that you cleaned my interior. Thank You! A+++
I do not need to be contacted. But when we picked up the car it had a automatic transmission fluid leak, that it did not have before.I know this because I changed the oil two days before we brought the car in, it had no leak. Now I saw that the automatic transmission lines were rusted, but the lines run right under the new parts that you installed and I'm sure that they got moved around,while the new parts were installed.and that is what caused the one line to start leaking. Plus it was almost out of antifreeze. I had to add almost a gallon. It was full when I changed the oil two days before.and there should be a ford emblem on the front of the car, there is not.
Excellent job, cannot tell anything happened at all, we appreciate all the hard work you all did, also appreciate the text messages updating us daily,hopefully we won't need any more work done, but if so you are the one place we will expect to have it done at, thanks
Appreciated the email status reports, good to know how work was progressing and not have to call to stay informed.
Ron and his crew rock sorry we have to use their service due to deer, but don't trust anyone but him to make us like new
I have and will continue to recommend you to friends, family and anyone else needing work done.
Headphones in my car came up missing. They never leave my car. I used then 3 days before I dropped off the car. I went to use them the day after I picked it up and they were gone. I always leave them in my console. I talked to Ron ( the mananger) and he said he would look and get back to me. He didn't call me back. I ended up having to call him back.Talking with him he stated he didn't know what happened to them and says there had never been a theft problem. I get why he says that. I will tell you I have looked everywhere in the car and house ( on off chance I did move then) I can't find them. They were 200 beats earphones. I wouldn't normally bring it up because I would worry I was wrong and would hate to falsely accuse someone. However I have no doubt they came up missing when my car was there. I have been a good customer to autobody usa. Between Coldwater and Sturgis stores I have brought my cars there at least 5 or 6 times. This will probably be the last time. Also when people ask suggestions on where to take a car for body repaires this story will come up. All Ron the mananger had to do was first call me back like he said he would and second, probably meet me half way in cost or headphones. I never asked for money from him. I was hoping he would do the right thing. If you have any questions my email is Thank you
My Dodge Caliber repair was impeccable! The dent was removed, paint buffed, passenger side door fixed, whole car was washed and cleaned inside - exceeded my expectations! I've already shown my Caliber to my sister and State Farm employee and I'll pass on my immense satisfaction to Steve Franks - our Coldwater agent.
You did a great job and we got our truck back sooner than we ever thought we would
They went above and beyond trying to get my car done in a day. And had great service
they do very good work, this is the second
Deer I wife got with her 12 ga Inpala car. It looks great.
My car was finished early and looked great. Thank you
Excellent work at a good price!
Timely repair and thanks to whow ever wiped the car down. Really appreciated it. Smelled good too. Thanks
Excellent Job, great people.
Excellent service and work!
Ron was amazing through the whole process. We appreciate his care, honesty and integrity. There is no one else we will take our vehicles and customers cars too.
very good job well informed during repair thanks and merry christmas