Headphones in my car came up missing. They never leave my car. I used then 3 days before I dropped off the car. I went to use them the day after I picked it up and they were gone. I always leave them in my console. I talked to Ron ( the mananger) and he said he would look and get back to me. He didn't call me back. I ended up having to call him back.Talking with him he stated he didn't know what happened to them and says there had never been a theft problem. I get why he says that. I will tell you I have looked everywhere in the car and house ( on off chance I did move then) I can't find them. They were 200 beats earphones. I wouldn't normally bring it up because I would worry I was wrong and would hate to falsely accuse someone. However I have no doubt they came up missing when my car was there. I have been a good customer to autobody usa. Between Coldwater and Sturgis stores I have brought my cars there at least 5 or 6 times. This will probably be the last time. Also when people ask suggestions on where to take a car for body repaires this story will come up. All Ron the mananger had to do was first call me back like he said he would and second, probably meet me half way in cost or headphones. I never asked for money from him. I was hoping he would do the right thing. If you have any questions my email is Thank you
My Dodge Caliber repair was impeccable! The dent was removed, paint buffed, passenger side door fixed, whole car was washed and cleaned inside - exceeded my expectations! I've already shown my Caliber to my sister and State Farm employee and I'll pass on my immense satisfaction to Steve Franks - our Coldwater agent.
You did a great job and we got our truck back sooner than we ever thought we would
They went above and beyond trying to get my car done in a day. And had great service
they do very good work, this is the second
Deer I wife got with her 12 ga Inpala car. It looks great.
My car was finished early and looked great. Thank you
Excellent work at a good price!
Timely repair and thanks to whow ever wiped the car down. Really appreciated it. Smelled good too. Thanks
Excellent Job, great people.
Excellent service and work!
Ron was amazing through the whole process. We appreciate his care, honesty and integrity. There is no one else we will take our vehicles and customers cars too.
very good job well informed during repair thanks and merry christmas
Vehicle Make : Volkswagen
Even though our vehicle was totalled. We felt Autobody USA did a great job.
You guys really went out of your way for me and I appreciate that and if anybody ask I will tell them the same
Ron Coco was excellent plus I liked the email communication on the progress
From someone who has tried other shops in the area, they by far did the best job. Rhwy a tee e quick and reliable
Professional service and care of my car. Will recommend to all my friends in need of body work for their car.
It took two months to complete an, at max, two week job. Customer service from the Coldwater branch was absolutely abysmal, if and when any effort was made to be professional. The manager(Ron) has been the source of the issue. He felt it necessary or appropriate, to make countless comments about the condition of the engine of my vehicle, and how he personally felt, that it had nothing to do with being in the type of accident that it had been in; rather than focusing on what he is licensed to do, he sat around pondering the mechanical problems. As well as, made such comments to the mechanics who did look at the engine, who are licensed and certified to come to such conclusions, therefore skewing the accuracy of their findings and placing me in a very difficult position, on top of the position of not having my truck for two and a half months.
Auotbody did it a get a fantasy ,amazing job!!!! Thank you so much! I will all ways bring my car to Auto body USA!!!
Car looks great. Nice color match. Very nice job.
The car looked great and the Autobody team was very professional and the job was completed on time.
The text message updates were much appreciated! Great work and great job with status updates!!!!!
Prompt and professional friendly staff.
Excellent service. Fast and good communication. I travel for work and they kept me informed via text as to the progress of my repair. Very satisfied with quality also.
Very friendly, helpful,and timely service !!
Thank you for such a quick repair and a loaner vehicle
Prompt, quality work, friendly people.
Clean the inside.good job. was wondering if I can bring the car weekly. lol u all done a good job. keep up good work
Everything was done in a timely and professional manner. Thanks so much
They over booked so my car was pushed back a week and then the work was poor. My bumper is not flush with car.
Was treated promptly and with respect. That Dylan is very knowledgeable and is a sweetie. The ****, Ryan came out to greet me when I came to pick up my vehicle. I am very satisfied; my car looks brand new again!!!
Staff is incredibly helpful and polite!! Had a great experience working with this location.
Autobody USA does a great job. Extremely satisfied.
Brought home today but bumper is coming off in two spots.
Happy with repair. Completed in timely manner.
Very friendly and very prompt👍
Ron was so helpful and professional. We appreciated all that you did
I don't like to be a complainer. You guys did an overall good job on my truck but I'm a little bothered by the big chunck of plastic on my tailgate that wasn't on my old one. I think it is an eyesore and serves no purpose at all. It looks like someone stole my Berliner and left this one piece of plastic on my tailgate. It looks totally out of place. I don't understand why someone didn't call me firstand say "hey, the tailgate we got in for your truck is different and has holes drilled in it for a bed cover accessory. Is that going to be ok with you?" I have no option to take it off because there is holes in the tailgate. I really wish I would've had a choice in this.
Very very professional business your want you say. Thank you! Mike
Nice job. I liked the text updates.
Every one including enterprise was very pleasant and helpful
Great work and great people...thanks!
The only issue I had was when they told me they had to order the impact section on my bumper when they car should have been done that day. If the person doing the estimate was realy paying atention they would have known to order that part from the beginning instead of the day it should have been completed.
This place is a HORRIBLE excuse of a body shop! They dented my car door and is working along with the insurance company to deny any damages they have done. They didn't paint my hood correctly the first time, meaning I had to go in TWICE for the same exact thing (and the paint job still looks horrible because they only did "touch up". They left their garbage all over in my trunk. They have the worst customer service I have ever seen. The manager refuses to help resolve any issue and give satisfaction, except by offering free "$50 carwashes" when he knows my car will NEVER be there again for anything. The manager even stands there and rolls his eyes at you when you have a complaint!
The bodywork and free rental car were great. I came in twice and no one was at the desk. The main guy was always on the phone and there was no one else to help you. I was in a hurry both times and i had wait when i didnt have time to wait. Other than that excellent job
I am very impressed with the quality of work your employees did repairing our vehicle. I wish I had more time when we picked up the vehicle so you could have shown us the work done on it! Thanks again we will return if we ever need more body work done on our vehicles
The staff is great!!! Helpful and friendly
The work looks good.
Will monitor it and hopefully it should stay looking good.
Thanks for work well done. Now if you could just speed up the insurance companies response times that would be great. Lol. Just kidding. I know that's out of your hands. Thanks again.
you did a very good job. Thank you Ron and team...
Ron Coco was excellent in his assessment of the needed repair, he followed up on his quote, he communicated well throughout and the work was perfect. Dylan was also friendly. The appearance of the facility was clean and professional.
Totally satisfied and would recommend Autobody USA to others.
Very friendly, expedient, quality service!
I liked the fact that I recieved text messages every day on the progress of my vehicle. The customer service was great and my vehicle looks superb. I will recommend Auto Body USA to everyone . Thanks again.
Done promptly and professionally. Clean and when promised. Received more than than I expected.
Awsome.... great job... Great customer service.. Job very well done...
I liked how well everyone has kept in touch. Everyone was very polite and pleasant to communicate with. It was very appreciated that they took the time to wash,vacume and clean the inside of my car. Thank you for everything!
Every thing was as promised
Nice job guys...it looks so much nicer than it did.
Your team was amazing. Great communications and I love that my car was cleaned inside and out. The repairs look perfect. Thank you.
I am not real pleased with the speed or response of my insurance company. Rather disappointed in the lack of support. However, once the adjuster came everything went really fast.
Loved the text messages!
Best body shop experience in 20 years. Able to accommodate me day after Thanksgiving, done on time (6 hours early actually), and I appreciated the text updates. Employees were friendly, helpful, professional.
Thank you for fixing the head lights we can finally see at night when we drive. Now I have to wax the rest of the van Thanks for keeping us up to date on the repair work
Staff was very friendly. Repairs look good. Thanks.
I received excellent speedy service. Thank you
Very happy to have my car back, Thanks! Also thanks for making sure I got my silverstar headlamps back. Great job.
AN EXCELLENT JOB OF RESTORING THE CAR TO IT'S ORIGINAL SHAPE & BEAUTY.