Two weeks late and my spare tire was missing when first returned.
Vehicle Make : Mitsubishi
Car had 2 new dents in door, battery was dead. The guy said he will take care of it but still. Guys need to be more careful when fixing doors
Thank you so much for the updates on my vehicle's progress. I am very happy with my experience at Caliber. Thanks again, guys!
Thank you for installing my new bumper
My repairs do not appear to be well done. There was an issue with my car not starting immediately after I left the repair shop. My insurance company was told that Caliber Collision would not be doing any out of shop service calls so I called another service. Then caliber stepped up came and got us and took us to get another battery. That was outstanding!!! As I said once and I'll say now; I am not happy with the quality of the repairs. I don't know maybe someone else could not even do a better job. However, I do love the ppeople at Caliber!!! I would go back for the people. I would recommend other people to them. You guys are awesome, you really tried hard. I really appreciate your effort. I'm only sorry everything didn't work out better. I love my little Honda. I know the team loved my car too; you all took reasonably good care of it but it looks as if it's been repaired.
The process took entirely too long, I was not kept up to date on the progress of my vehicle, the text alerts said everything was "on track" but when I called to confirm pick up day/time they told me, "sorry one of the parts we got was wrong so we had to reorder it". Then was told they were "backed up" and it would be two more days (which turned out to be 3 because of Thanksgiving). When I picked up my vehicle there was a chip in the paint! Overall, not happy with the experience, if I ever go back to Caliber Collison, it definitely won't be the same one!
The work was done in a timely manner and the repair was perfect. I was very happy with the job that your staff did on my car. I would recommend Caliber to any of my friends who needed repair work done to their car.
I have already communicated my concerns with the manager and he was very helpful and responsive. I am bringing my car in next week to have the work done regarding my concerns. I was so relieved and impressed with the excellent customer service I received even when expressing dissatisfaction.
I have spoken to Stephen because the bumper has a rise on passengers side, a gap under tail lights and trunk does not close as smoothly as previously. Also still finding out why power steering is not properly functioning after accident. However, the employees there were very polite.
I am very satisfied with the service provided. I appreciate the updates via text. Please thank Manny for me, I appreciate that he met me on Saturday afternoon do I can pick up my vehicle.
Stephen was great, professional and willing to come to me for last small part needed as I had a deadline of when I needed my car back! Thank you!
The communication was excellent throughout the entire process. I always knew what was happening and all staff went above my expectations. I have not had such a great experience at a business. Thank you!
Caliber did an awesome job repairing our Ford! The paint job was perfect. Stephen did a great job updating us with the progress during the week. We would absolutely come back in the future and refer you to everyone. Thank you!!
Make sure the residual powder/paint doesn't get on the interior of the car... my black interior was covered in white. Otherwise, good work!
We are very pleased with the customer service and repairs made. The service was excellent, personal, and timely. Thank you!
You kept me informed as you made the repairs and even had the car ready early
They did a fantastic job!! I loved all the updates on how their progress. And then when I picked it up they cleaned the outside AND inside, which made me pleasantly surprised!
Twice now I have used caliber for body work and twice I have had to take my vehicle back to them to fix an issue. This time my right blinker bulb needed to be replaced which I found odd since that was the area they were working on, I thought they'd do an ops test to make sure everything worked. Also, upon receiving my vehicle after repair it looked like it had been rummaged through, my front passenger seat was let back as if to allow for legroom. It's always all the way forward so my toddler doesn't kick the back of the seat. Found my center console looked through also and there were 3 miles put on my vehicle which tells me it was driven but no one bothered to check the lights. Also noticed an obvious door ding that wasn't there when I left it. Customer service was ok, everyone was friendly and helpful just not sure about the professionalism practiced behind the scenes at caliber.
Steve was very attentive and kept me posted on the progress. Very professional and most appreciated.
Awesome job. Awesome service. Awesome shop.
Thanks Mike so much for his help, Suzanne M
Outstanding service from start to finish.
Outstanding service and very quality work
The communication was the best part of my experience. Caliber was awesome with that.
****-****-xxxx call me its easier
I was incredibly impressed with my experience from beginning to end! From the person at the front desk to rental car and technician, the entire staff and comminication system was first class and totally professional. You will be highly recommended! Thank you.
Special thanks to Robert Donnell for taking care of my car and keeping me informed daily.
Vehicle Make : Volkswagen
Excellent customer service.
Everything was handled very professionally
Vehicle Make : Volkswagen
Picked up car, got home and noticed a couple problems that need to be fixed. Chipped paint, and part of the bumper isn't on right, sticks out creating a gap.
Thank you for the beautiful job you did on my Kia. The whole process went smoothly and easily. Your text updates are great. Thanks again to your whole team at Caliber Collision.
Very impressed with the service and level of communication throughout the repair process.
They did an excellent job on my car and the staff members were very courteous and I appreciate that my car was delivered to my home. I also like the gecko keychain item that was attached to my car keys. Real cute.
Clone Manny! He took great care of me and even met me on Saturday to get me back in my car! Highly recommend this store in particular !
I loved the entire experience!
Estimated completion date was missed. More updates would have helped. Other than that, all was awesome, fast, very nice.
Your staff made an unpleasant experience quite tolerable. Everyone, from customer service to repair people, were so friendly and professional.
Appreciate the associate that stayed a few minutes after closing while I struggled through traffic to get there on a Friday afternoon. 10/10 stars for the clean, repaired car I got back, as well as the associate(sorry I forgot his name, Steven maybe?) for his great attitude and patience!
Outstanding job all around from quality of work to customer service
All the staff I met were A+. That was by far the best experience, I have ever had in dealing with an accident. The level of professionalism coupled with the repair updates was simply the BEST!!
Manny did an excellent job with getting my car repaired and back on the road!
You provided excellent communication and the truck looked great. Thank you for your attention to detail.
I'm absolutely thrilled. My car came back in better shape than before it was hit, plus everyone without exception was friendly and professional.
I was updated regularly about the status of the repairs. The work looks good and everything seems to be in working order.
Everyone was very polite and concerned with our satisfaction. They kept us informed on a regular basis. We would have no problem recommending this company to anyone needing repair of a vehicle.
Can't say enough about the quality job performed. In addition to the excellent workmanship, your team kept me informed with constant updates on the status of my car. Not for one second did I ever question how things were progressing. The cherry on the top of the entire experience was that you cleaned my car inside and out, incredible job!
Very friendly and professional.
I was kept you to date with repairs and progress
Loved the daily text messages keeping me up to date on the progress
Did a great job overall. I like they even washed and cleaned the inside my car. Did a good job blending in pain to match. Kept me updated, I lik d that. Thanks guy.
We were totally happy with custome service and the way we were kept informed about everything that was done or that needed to be done. The work done was excellent and we highly recommend your staff and customer service.
All was well done and in time as promised.I can always refer a friend to you.
I was very happy with my experience at Caliber my truck looks great ! Great service and customer service thank you !
GREAT!! Steven was Great 5 stars!!
Everyone was very nice and professional
Fast service! Repairs look amazing! I will definitely recommend you guys. Thank you!
My passenger mirror wasn't fixed and they left car with problems from the wreck
Overall service was great!
Terrific workmanship. Especially appreciated periodical progress reports. Friendly staff.
Very courteous and knowledgeable representatives. I appreciate the respect they showed me and fast service.
I appreciate the communication I received from Manny on the progress of the repairs
Very satisfied with my new door panel. Part was installed and repair was completed in less than 2 days. Stephen provided friendly customer service.
Excellent service!! Thank y'all sooooo much!!
Vehicle Make : Mini Cooper
Everyone was very friendly and timely. Great service!
Manny has amazing customer service. On top of being courteous and kind, he paid attention to detail. When you go through all the stress involved with an auto accident, it is comforting to have someone like Manny helping out. Give him a raise!
I am very satisfied with the service, Mr Manni was very helpful & understanding,Thank you so much to all the staff members
Did a great clean job. Very satisfied at the quality and the speediness of repairs.
Manny was very helpful and on top of it all the time. I am very pleased.
Totally worry - free experience! Made it much less stressful. Thank you.
You have a very friendly staff working for you. Chris was very good at keeping me informed and updated as to the status of my Dodge Journey.
Manny Cruz was absolutely amazing! My husband is overseas and I was on a vacation and there were insurance problems. Manny handled everything for us and kept us posted along the way. I appreciate him going above and beyond for us!
Ahead of schedule. Great job.
I was pleased with the speed of the repair and the updates keeping me informed ofor the status of the repair
The team really takes pride in their job and owns customer service. Wonderful experience
Manny was outstanding . He is the best service adviser there is
Great experience and excellent service! Thank you!
Thanks to Manny Cruz for coming in for a Saturday morning pickup.
Manny was excellent in keeping the repairs going. Very thoughtful and helpful. He is a great employee. The front desk was good both days. My car is wonderful and very clean. Thank you for your professional ways
Absolutely fantastic service and work!
excellent service provider.
Amazing customer service. I would definitely recommend them to anyone!
So satisfied got my car back two days earlier than estimated
Friendly and professional customer service.
Our Yukon came out really nice and the service from the staff was even better.
Dru & Stephanie Doggett
I really liked the staff. They were attentive and always answered my questions.
EXCELLENT customer service from the minute I walked in the door. The staff seemed so happy and genuinely interested in helping me. They also worked really well as a team. It was an enjoyable atmosphere. Top notch repair job, too. Way to go, y'all :)
Manny was great, friendly, kept me informed and easy to get in Touch with.
Joe and Archie went above and beyond as well as the staff in keeping me updated and overall service !! Thank you so much !
Mechanical issues not repaired. I have paid and picked up x2 and car is still not fixed.
Quality of work was great and it was done early. Staff was wonderful to work with from Manny to the front desk. very good experience.
Seamless experience from beginning to end. The Receptionist is outstanding for her multi tasking and sunny disposition. Top notch service. Thank you to all..
I have already contacted Archie, and he will be contacting me tomorrow to review a game plan about fixing the difference in color of replaced bumper.
Awesome experience with caliber!! Thank you all!!!
I appreciate the daily updates on the status of the repair.
Excellent customer service
Can't thank your staff enough!! They were all professional, informative, friendly and left me knowing I had made a really good decision about where to leave my car for repairs. I would highly recommend you to my friends and family....and have!!
Great job and 100% satisfied with the updates and service
Vehicle Make : Mitsubishi
Being informed on the total process of the repair of my vehicle. Chris did a great job in doing this.
My car looks like brand new and complementary of vacuum and car wash was very nice. Thank you!
Quality service and results.
Manny was excellent with communicating the status of the repair. Very easy process and the car was completed before the weekend!
Manny was over the top with his customer service.
He gave me total Peace of mind during the entire process. My truck came back to me as good as new!
I received daily updates from automated text messaging as well as Manny texting me and, he always answers the phone!
Try and find that anywhere else!
Great Job Caliber! Manny is top notch!!
Absolutely know what your doing. Thank you for a professional job well done.
The lights are not flush with the SUV, also one of the lights are chipped. There are a few scratches in the paint.
Due to a unfortunate situation and the length of time it took to complete the repairs I must say you guys came though like true pro's. I want to personally thank Chris for being able to step in too make sure my vehicle was repaired to the standard that I'm pleased with. I also want to thank the front desk employees for their outstanding help and patience. Great big shout out Archie Dial the Center Manager for his help and leadership in leading his team by example. He help made my experiences with Caliber Collision one that they can be proud of, thank you guys caring. ????????????????????????????????????????
Everyone there was so kind and efficient . I will go back to them if I ever need car repairs soon.
Friendly service and always made sure I knew exactly what was going on.
Front turn signal bulbs not re-installed in housing. Front bumper cover not fully installed. Was not told that A/C label was not installed. None of these defects were told to me ahead of time. I had to find them myself. Would prefer not to use Caliber Collision again based on this experience. Would not recommend to anyone. Please contact me about completing repairs.
Originally my car was supposed to be ready on the 25th. I received a ton of correspondence about my car's progress up until the 24th which was great and then I didn't hear anything. Then I get a text the evening it was supposed to be ready saying it was pushed back to the 30th, no other explanation was given. The 30th came and went with no word about my vehicle. This morning I received a text saying my car will be ready "hopefully by tomorrow". At this point I have no idea when my car will be ready nor do I know why it is taking so long to repair. Now I am getting a survey asking how my experience was and it's not even over yet!
Excellent customer service and they kept me informed during the process.
Would like to bring back car and fix the paint/clear coat.
Amazing customer service from everyone at Caliber
Super friendly staff, kept me in the loop through the whole repair service, I thought that was pretty awesome.
Staff was super friendly, helped me out when I didn't have a rental car. They came, and picked me up from work, just to make sure I was able to get my car on time.
Car ready 2 days ahead of promised day.
Repairs so far seem complete. Car is in great shape. Restored to its pre-accident condition.
Appreciated Chris Briley for his regular updates and his concern that we were satisfied before we drove the car home.
The whole process was handled with smooth and efficient excellence.
Very satisfied at this time.
Getting regular updates was awesome. Your facility and staff are super clean, friendly and professional!
Staff great. Love text updated. Great for busy people...car looks good too
Good job and done in a timely manner.
If I could have taken my vehicle to another shop of my choice I would have done so happily. Hoping customers do not notice sub par work is patronizing and a horrible business ethic. I would never choose this company to repair any vehicle ever, and I would recommend others avoid doing business with Caliber at all costs.
They went way beyond expectations and were super friendly!
Excellent and quick service
Chris was very nice and thorough when explaining what parts would be used and what all would take place in order to fix my dent! The guy who was there when I picked up my car (I'm so sorry I cannot remember his name!) was also super nice and answered all my questions to ensure I knew everything I needed to know! I really appreciated them and all they did for me!
Roland and everyone that helped me repair my call were great communicating to me regarding the details of repairing my car. They were very very pleasant and professional. I would definitely refer others to use our facility.
Excellent service from Chris and the gentlemen with Geico. Very happy with repairs
I'm very happy about your job on my truck.you guys have a good service.
Appreciated the updates so I knew what was going on at all times. It gave me the feeling you cared about me and my car. All the personnel were helpful and personable. I will be recommending Caliber Collision to friends and family as well as in online reviews.
The repairs where very well done. Management took the time to make sure I was completely satisfied with everything that was done.
Roland Bishop could never provide updates as requested as I had to constantly call Caliber Collision. Roland could never committ to promised dates. The manager overall was great
Staff was all very helpful and caring. Made it a quick and easy process.
Very satisfied with the whole experience
well dome no problems
They did a good job. Thank
Really appreciate the knowledge of what was fixed and why, hope I don't have to come back but if the situation arises will choose you all again
Was very pleased with my service from start to finish.
Vehicle Make : Mitsubishi
Excellent communication and great customer service
Friendly and competent service.
Amazing job!!! My husband builds the yukon and he was very impressed with the work! Thank you again!!!
Roland was very kind and professional. When I took the vehicle in, he handled it all very well, and when my wife picked it up, they all were very accommodating. This has been the best experience!!
Chris, the manager off old Denton road in Fort Worth, is amazing. He does whatever it takes to keep the customer happy, and truly makes it a pleasure to work your company.
Vehicle Make : Mitsubishi
Did a great job fixing damage on my vehicle but i found other scratches on my car from the shop.
Excellent service, great people, good experience.
Keep up the good work . Thank you very much for what you guys have done. Great job!!!
I truly loved my experience with Caliber Collision! From the moment I walked through the door l was greeted with a smile from the receptionist who made me feel at ease by answering all my question and being very attentive to me. The service manager greeted with a firm handshake and smile, he was also attentive to me and answered my question about the repair process again putting me at ease. My vehicle was completed ahead of schedule and I am pleased with the quality and care I received and will be referring people to Caliber Collision!!
Fast professional service! Awesome staff and I would definitely recommend!!!!
Great job With a speedy completion
Very professional. Kept us informed. Love the text messages
I was impressed with customer service from all employees as well as the job done. Will reconnect Caliber in the future.
Repairs were completed on time. Everyone was very pleasant and courteous! Job well done.
That customer service and text were great tools !!
Thank you Rolan/team Western center the car looks great!
Thank you so much for the great service. The car looks great and it was completed faster than we were originally told.
Great experience from start to finish.
Customer service was outstanding,The associates took care of everything. Awesome job guys n thank you so much.
Vehicle Make : Volkswagen
Every one was great, from the front desk to the repair people. They rock!!
Roland really took care of me. He did a great job!
Good job and keep me imformed of evey thing going on
Our advisor was Manny he was fantastic in his work plus he kept us informed almost daily about the progress. What I thought was going to be an unpleasant ordeal restored my faith in good workmanship and customer service. The receptionist was also very informative and upbeat I will definitely refer family and friends to your repair shops. Lorna
Everything was completed swiftly with great attention to detail. I'm throughly satisfied with my experience.
Very satisfied with the quality of work done. Thank you.
You all have gone above and beyond to take great care of my truck. I cannot thank you all enough. Great job. Thanks, again.
Excellent customer service
Great job.. On the repair.. Definitely will recommend caliber!!! My impala drives like new.. Took awhile to get it.. But all worth it..
Never left a review but I loved how I was kept updated and how the task at hand was completed on time. A true prestigious and honorable collision center.
I'm very satisfied with the service provided at this locatio and my car looks awesome. Thaks for everything
Customer service is beyond reproach. They went out of their way to allow us to pick up our car outside of their normal business hours. We would highly recommend their service.
Chris was great. I really am a fan of Calliber Collison and appreciate the exceptional customer service I received from everyone. You made a frustrating and inconvenient situation pleasant - that rarely happens. I'm a customer and will come back to your location. Thanks again
Excellent communication and staff were very helpful and friendly.
The staff was very friendly and helpful. Everyone there made the experience great. My wife was hit on the 24th and we picked her car up on the 29th. Your team has made a pleasant experience out of a bad situation. Thanks for everything!
The black rubber next to the top fender on the drivers side is not attached correctly and is very loose and may come off.
Very professional. USAA sugested your company. Would make one suggestion that might set you apart from other repair centers. Wash the vehcle prior to returning to customer. I had a company in indiana that did that and hot great reviews
Great service and nice text updates
I loved the service and the staff was very friendly. I appreciated being kept in the loop about my car.
What great people to work with all around. Truly built around customer service.