Excellent customer service.
Although there were some issues with the first repair, the collision team stepped up and thoroughly addressed all concerns. Cecil worked diligently to make sure I was satisfied with the final product and made me feel very comfortable with all activities. I plan to revisit caliber collision if ever the need arises again.
Love the weekly feed back.
Great staff. Service was excellent. Actually finished it before the deadline, which never happens with car repairs. I am very happy with my experience.
Great service, fast and quality repair work. My car looks awesome again!! Quoted a very reasonable price for repairs, as this was all out of pocket, no insurance used. Friendly staff, Cecil Jeffords went above & beyond what was expected to get my car ready before Thanksgiving. From start to finish, I had a pleasant experience at this shop. I will definitely use Caliber Collision for future repair work and refer others. Thank you Caliber Collision!!
I absolutely trust them with my car. I strongly recommend Caliber Goose Creek. Excellent job for real!
Great communication with shop. Car was promised when shop said it was going to be.
They were very prompt, polite and helpful. I was informed every step of the way. Thank you
Appreciated daily updates as to progress.
Just want to thank the whole team for getting this all done and making my car look brand new again! Awesome Folks at Caliber Collision! Thanks Again. J. Bryant
Thank you for doing your best to hold others (Volvo) accountable in getting my car back to me in a timely fashion.
Everyone was very pleasure and professional. They treated me as a priority. My experience was very pleasure.
Thanks to Caliber Collision for making this experience easy and painless. Cecil at the Goose Creek location kept me informed of the progress from beginning to end and was a complete professional. I would highly recommend Caliber to anyone needing car repairs.
Even though my car was totaled and no repairs were done the staff was very helpful and kind. It was a great overall experience.
Great service. Communication great
Joey, Liz, and John do an amazing job providing an outstanding customer service experience at the goose creek location in South Carolina.
Even though my car wasn't ready by the original estimated date, it was still faster than my expectations. The staff was very friendly and accommodating. The gentleman that handled my case was very helpful and went above and beyond. I will definitely be recommending your shop to friends!
Great experience. They made sure they kept me in the loop during the entire process!
It went better than expected.
My car looked brand new!!! I was constantly informed of how things were going with my car and I really appreciated that. I understood things were pushed back because of the storm. They really did a great job!!! Thank you all so much!!????????????????????????????
The service was quick and professionally done from beginning to end. Trae kept in contact with me and I am very pleased with the overall experience!!!
Y'all have a great team of profesional and experienced members. Y'all got my repair done quicker and cheaper than I was expecting which is more that most shops would have done. I would like to thank each and every one of you and say job well done. Thank you for all the hard work and keep doing what y'all are doing.
Excellent job done. Will you again
Vehicle Make : Mitsubishi
I love my car and hope to keep it until I die. Caliber has made this possible with this terrific repair job. The workmanship is perfect and I will make this known to State Farm.
Harold Mitchell, my POC at Caliber Collision, was awesome. He was friendly, courteous, and professional. My car was washed and vacuumed when it was returned to me. Harold even recommended repair for a small crack in my front windshield. I am completely satisfied with my car repair and customer service. Thanks!
I am very pleased with the results. There was a little delay with some of the parts, but I do not blame Joey. He kept me updated throughout the whole repair and could not have been more pleasant and kind. Would never hesitate to bring my car in to your facility again. Thanks again, Joey. J. Sanda
Everyone was very nice. The quality of work was great. My mom needs some body work done and I'm planning to bring her car to Caliber Collision.
Hal Mitchell made our repair process seamless and handled our claim with extreme professionalism. Thank you Hal and thank you to the technicians who worked on our car. You all did a great job.
Michael and Lisa Seith
Other than a little rough beginning to the repair process Wednesday I confirmed that I decided to have the repair performed at the shop I was told to bring my vehicle in on Monday and they will have all the parts ordered and on hand then but that was not the case maybe a small misunderstanding. I am very pleased with the outcome of the repair of my vehicle. This is the first time I have taken my vehicle to a repair facility and they got it right the first time other than a minor hood adjustment which was taken care of immediately the condition of my vehicle was immaculate the paint matched perfectly. The repair process was explained in detail when picking up my vehicle. Was updated constantly on the status of the repair and was ready when estimated. Would definitely recommend and return to this shop in the future......but hopefully I won't need to. Thank you for a job well done
Very professional and personal I will tell everyone I know how impressed I was with their workmanship
Transmission hose came off while I was driving.
Thanks for being so kind and professional! I appreciate all your hard work and my car looks great! I will definitely come to you guys in the future.
Just some concern with the buffing that was done. Already spoke to the store and they will fix if needed after it gets a good wash. Overall it was an awesome job! Thank you!
Very professional timely, I was well informed and all repairs was in a timely manner
The Goose Creek staff rocks!
Joey and Cecil were terrific. They explained everything, kept me apprised of progress and were a delight to deal with. The front office people were terrific as well.
The people were awesome. I can't believe I put that before the job. Liz, Joey and the whole crew. My old ford was treated like a top dollar vehicle. My bad experience was made better.
Odd thing - when I picked the car up the left rear speaker was blown (cracking and popping) like someone had played the stereo at max volume for an extended period of time I know the speakers where okay when I dropped the car off - just an odd thing I have not had happen before.
Quick repair great quality work love the customer service
Amazing job. Great customer service and excellent body work.
Hal was our mechanic and he made us feel completely comfortable. We had his business card and we were welcome to call with any questions or updates. Also we received notifications via text every other day on how the repairs were going. It was a truly great experience and I would recommend Caliber Collision to anyone. Thanks Hal!
Very friendly staff. Kept me informed on the progress and answered any of my questions.
Excellent service and professional staff. Liz and Hal were outstanding!
Hal did an excellent job of getting my car fixed and out the door.
I would recommend you to all my friends.
Your shop did a great job and completed the repair on time with short notice
Quick and effective repairs and great service.
I've had plenty of vehicles repaired at various repair facilities for varying reasons in the past. This experience trumps them all! You guys have the best costumer service I have ever had the pleasure of dealing with. Not one time did I fell unimportant as a customer. Very professional and knowledgeable. Could not be happier with my experience and am now a customer for life. Will also inform others who may be in need of such a professional repair facility!! AAAA+++++
Thank you so much for repairing my vehicle in a timely manner! I definitely wasn't expecting you guys to wash and vacuum the truck so that was very nice.
Everyone was friendly, helpful, informative and the repairs on the vehicle were fantastic.
Keeping the customer updated via text messaging is an excellent idea. I was very pleased with the repair and cleanliness of the car. I definitely will use Caliber Collision again if necessary as well as recommend them to my friends.
Good job, excellent customer service.
Everything looks perfect! Thanks for doing such a great job!
The following user good work and on schedule
The crew was very nice and helpful.They did an excellent job thank you!
I was very pleased with the service!
The staff at caliber collision in goose creek were amazing! Hal took good car of my car and answered many questions for me. The quality of work they completed has my car looking just like new and they completed the work quicker than was expected. I will definitely recommend them and, fingers crossed I won't need to, I will use them in the future if needed.
Very professional very helpful very good job
Extremely great customer service!
I was completely satisfied with the service I received at Caliber collision. They kept me informed and up to date with the progress of my vehicle. Thank you.
The service was Awesome. Very pleasant customer service. Also work was done timely
Amazing customer service. I was able to bring my truck in on Tuesday and by Friday it was done. Will for sure recommend these guys to everyone. Thank you Hal for all the help
Excellent repair and timely completion.
Great staff everyone very helpful and I felt great trusting them with my car.Mr Hal was wonderful the turn around was quicker than expected!
My experience with the Caliber staff was exceptional! Not only did they do a perfect job but cleaned and washed my car from top to bottom! They helped to take the anger and pain out of being struck by another vehicle and seeing you almost new care damaged. They also had my car completed when they said it would be complete. THANK YOU!!
Thank You for a Job Well Done
Excellent job and I loved the daily text updates!
Great customer service throughout the entire staff.
Fast and easy. Was kept updated on repair status and Hal always had an answer if I had a question.
The vehicle was very well done thank you. John was very nice and pleasant to deal with.
Vehicle Make : Volkswagen
Caliber did a great job. Car looks brand new again like the accident never happened. Also I must add in a very timely manor. Thanks to Hal and team for their great customer support.
Great work and excellent communication. Thanks
Great service from start to finish, expedient repair and great results.
Car was unlocked and dirty.Not satisfied at all.
I love the email comments you sent daily and double checking everything to make sure if it needed fixed. You did a great job on my fairly new car and would definitely recommend you to my friends and family.
Thanks again, Judy Portis
Great job, very professional
Very friendly and helpful. Job well done!
All of the people that worked for Caliber were very polite. Hall's estimate was right on and the vehicle was completed exactly when they said it would be. The truck looked like a new one when I picked it up. I give them a 12 out of 10!
Oh my goodness! I was so happy to get my car back!! Wasn't expecting it until Friday but got it back a day early!!! Plus, they washed and cleaned it, it looked as if any damage was done!!! Thank you to Hal, he was super caring! I also appreciate the kindness from the girl at front desk!!! You guys were awesome, thank you!!!
3 days became 8 days, anytime after 3 became 4, and ready on the 7th day messege became an errant messege sent. The repair itself is perfect and they went above expectation with some car cleanup.
Vehicle Make : Mitsubishi
They do their job of consistently keeping customers pleased no matter what I'll give them that. Including Mr Hal, and especially Ms. Liz.
They did a great job and was done in a timely manner. Everyone was very nice and polite. The only thing I wish they would have told me why the repairs took longer then normal. They sent me a text saying it would be longer but didn't explain, therefore I wasn't sure if I would owe money for my rental car.
Caliber Colission is the only repair shop that I would advise anyone to visit. The experiences that I have had each time was great. Great job guys.
You made the service painless thx.
Vince was great to work with, very communicative and overall professional. The car came back looking amazing. Thanks!
My experience there was professional and pleasant from start to finish. Upon arriving, John promptly gave us a printed estimate and worked with me in dropping the car off after hours. The job done was fantastic, bringing it back to looking as brand new as it was in May. I am very pleased with the entire experience.
Excellent service- timely repair. Excellent customer service
I found debris from my accident still in the engine bay, and my headlight is not projecting a full beam, it's not that I'm not satisfied, it's just small discrepancies that I have yet to contact you about
Good Job! Very satisfied!!
Very satisfied! Thank you! :-)
Your staff was very friendly & they kept me informed on the progress of my vehicle's repairs. I'd recommend Caliber Collision to anyone...
John went above and beyond to get my issue resolved.
Excellent service and communication throughout the process. The service personnel even assisted me with an error on my rental car bill. Thank you so much for your excellent service to everyday hard working individuals! A company you can really put your trust in without any headaches!
Thanks again. Also to Vince for all his patient and excellent help given to me!
Very friendly, anxious to help you in any way they can. Keeps you informed as to what is going on with your car while they have it.
They were excellent! I was pleased on the finish product. I loved how they kept me informed!
Loved working with Hal! He is quite possibly one of the nicest people I've had the pleasure of working with in Charleston! Truly helpful and kine from start to finish! And my car is perfect! I'll be referring everyone to Hal and never using another collision shop again! Go Hal!!
Professional service from the estimate to the completed repair. They were able to take me home and pick me up!
Great job car looks brand new again.
The repair was supposed to take 1.5 hours and the estimate was 66 for labor. But the process took less than 30 minutes, but I was still charged 66. I was told that 2 people worked on my car and that is why I was charged 66. I was hoping for a little bit of a price break as it took very little time
Vince WIlliams is absolutely wonderful & a great representative for Caliber Collision. This is not my first time to Caliper,as was there in March too to get Chevy Red paint all over my Malibu, when paint fell off a truck, on the interstate & made this as an unique case!
Caliber took care of that too, with many wonderful employees, and Vince is at the top of my list Now!
Thank-You Vince, for helping me!
Whole experience was great I was kept informed on the progress and I am very happy that you found the safety bar bent and were able to replace it thank you so much
Impressed by turn around time. Appreciated the notifications on the day to day updates. Staff was professional and knowledgable
The experience was very easy and informative the whole time my car was there. I would recommend Caliber to my friends and family because they are helpful and very polite.
Car looks and drives as is should. Thank you all very much
When we arrived at the facility, we were asked to pay and sign for the vehicle before even seeing the repairs. We were given the keys and had to ask the representative to do a walk-through with the vehicle. He was quick and lacked details. We noticed that the front bumper was not the right color and the fog lights that were supposed to be replaced was not done. We were assured that everything would be fixed by trust of word as opposed to any paperwork needed. We have yet to hear from the representative on the status of ordering the parts needed and scheduling a time to fix their mistakes. Overall, we are very dissatisfied with the incomplete process and lack of professionalism.
Next time be sure to get rid of the ANTS before giving back ones car. There was ANTS in the door jam on the front passenger side.
Your job was done in a professional manner as well as your employees treat customers wit tell most respect and that says a great deal about their training, I appreciate it and would recommend you to others.
Love being informed with the frequent updates
Fast and excellent at a very reasonable price
Everyone was very nice, they worked fast and got the job done!
The repair was flawless. Mike explained how the repair done. The car was washed and looked awesome. Thank you all for a job well done. God bless...
Car looks better than they day it pulled off the lot. Great job!
Very great job and were very patient with my situation !!!
Easy to work with and kept us informed.
All repairs not done initially due to insurance adjuster trying to save money.
Rear view mirror adjuster does not work on driver side. It did before. Did not have an opportunity to call them today as I had to work. Overall they were polite and accommodating.
Car has to be returned touch up to left front fender and just below the left front light. Drivers side window is no longer an auto up.
I worked with Vince in Goose Creek to get my repairs done after damage was done to the front of my vehicle. The entire process was quick, painless, and I was completely satisfied.