Caliber Collision is the awesome place in whole United States where people treat each other with tremendous care, patience, love and work for the great interest of customers.
The office usually closes at 18:00. On Jan 20, 2017, I stuck in traffic. I arrived around 18:30 and met center manager Mr. Tate Thornhill. I graciously went over all repair work. He assured that I'm satisfied from repair work done. I didn't see he raised eyebrows because I was late.
Every individual is all about professionalism, comfort and customer care.
Everyone is always so nice and helpful in explaining
What was wrong with the car. Than you for sending my
Car to the dealer ship for them to check everything out.
Enjoyed the daily updates, no surprises. Car was done early. Looks good.
If I am unfortunate enough to need car repair again, I will definitely be coming to y'all. Thank you for the quick and above standards repair job!
Excellent job! They made this terrible situation a breeze. They kept me updated and were right on track with the completion date! Highly recommend them!!
Such an awesome staff and experience!!! I appreciate being kept in the loop as far as the status of what was going on with my vehicle. A1 service overall!!
My experience was AMAZING! Everything was great from start to end. I absolutely love the text message of the status updates. My car was actually ready EARLY! It looks amazing and clean on the inside and out! This was a great experience! So glad I chose this place to repair Vinny!
First time doing business with you. Great service!
Very happy with the work they did on my car!
I was very pleased with the professionlism and courtesy that I received as well as the calls and text updates on the progress of my car. The ladies in the office were very helpful and showed me the issues on my car when I didn't quite understand. Definitely went above and beyond. I was very skeptical about taking my car in the beginning but am glad that I did.
I appreciate your concern for my needs.
After an accident, the last thing you want to have to do is deal with insurance companies and auto body repair. Caliber Collision made the experience, dare I say, enjoyable?????? We loved how we were kept up to date on the progress of the repair and how quickly they got it done. Plus, everyone we talked to was so friendly and helpful. We also appreciate how clean the car was both inside and outside. Can't thank you all enough! We will be recommending your business to anyone we can in the future.
On time! Very nice work!!
The staff was pleasant, courteous & professional. They forfilled their commitment by keeping me updated on the progress of my repair almost daily. I appreciated that. I enjoyed my 1st time experience with Caliber & I will definitely recommend them to family & colleagues.
Vehicle Make : Volkswagen
The staff was very friendly
I thought you guys were absolutely top-notch from start to finish! Way to go!
The repair was quick and professional, the mechanics did an outstanding job . The office staff was outstanding, from making me feel welcomed with smiles and an up beat spirt and a willingness to go above the call. OUTSANDING!!!????????
Great experience, awesome people and a speedy delivery!
I thought it took too long to repair for the little damage that was done ( 16 days).
Completely satisfied with your work and customer service, I would recommend you to anyone.
The employees were very polite and helpful. The work done on my car was very good.
You're fantastic! Thank you!
I really love how you all kept me updated every step of the way. It helper a lot seeing as I didn't cause the accident. It made things go a lot smoother. Thank you!
Vehicle Make : Mitsubishi
Tremendous team at the North Charleston location helped me with everything I needed from drop off through pick up. Thank you so much!
Most helpful and friendly customer service experience I've ever had they are top-notch job on repairs I cant tell there's anything ever wrong with my truck in the first place and that is awesome. the manager there was super delightful and always friendly and make sure I got my truck back before the estimated time to ensure that I had a great weekend doing rideshare I'm very appreciative of it.
Super nice and informative staff!
Did an excellent job with repairs and very friendly service. I highly recommend them.
Sue and Tamara have great customer service and are always chippery at work. They are a true asset to your company and you are so lucky to have them to be the first impression at you establishment.
They were all extremely friendly and took the time to explain to me all what was going on. They also kept me in the loop of their progress
Extremely satisfied. They did a great job keeping in touch with me about updates.
Thanks to Sue, Logan and Ruby for all of their effort to be sure I was not inconvenienced. The work that was done was superb.
They were great. I will never go any where else
I think y'all are a top notch company. Thsnkyou for the personal attention, and detail to my work commitment. I'm very Happy with my truck. I will refer you to everyone I know. Thsnkyou. Denise C
i was disappointed when my car was not ready in time. i appreciate everything done to fix it and the kindness if your staff.
Vehicle Make : Volkswagen
After my car finish date was pushed back three different times, I have now found 3 things in and on my vehicle that are broken/problematic that was caused by Caliber Collision.
The service was excellent but the paint color doesn't match as closely as I think it should. It's a lighter shade of silver than the car.
They did a great job and exceeded my expectations. Sue was great!
Everything was done very well and I was completely satisfied.
Past service without sacrificing the quality of work. I like when they give you updates.
Very Satisfied. I would recommend highly. Thank you.
Timely and consistent every visit.
It would be perfect if you e-mail us about car status or I could check the status online. We are very happy with the quality of work we received.
Excellent, will recommend
Caliber did a really good job on my truck,
Thanks Nationwide for recommending them and thanks to caliber for a really good job!
Great cust service and care
Nice work. On time. On budget.
Very nice and friendly staff.
It was awesome you kept up with me by telling me all the details what was going on with my car. And you fix the problem.
Very professional and kept me informed throughout the process and made it very enjoyable.
Thanks so much! Y'all did a fantastic job. I couldn't be more pleased!
Yes, I very pleased with my truck the way it turn out. The staff was very nice an very helpful through this process. They even finished my truck two days earlier than I was told. Job well done in my book an very fast.
The office staff was very supportive & informative. Excellent service.
The staff at Caliber were helpful, communicative, professional and I would happily do business with them again.
I appreciate the updates. I was pleasantly surprised that they vacuumed out the inside of my car. I would definitely recommend them to family and friends.
Excellent customer service by Sue and Deanna !
Great customer service Miss Sue was amazing she was very knowledgeable and patient.The only con would be that we were not notified on the day our car was suppose to be ready and no one called us to give us an update until we called. I also wasn't too please to find out that another mechanic company works on your car other than caliber but can't beat the customer service so the company gets an 8.5/10. Thanks Mrs Sue.
Everyone was incredibly helpful and the ladies in the North Charleston office were absolutely wonderful. Miss Sue in particular stayed after to help me transfer items back to my car from the rental. I would definitely go back and get more work done with them!
The people were very friendly and got the job done fast and it looks brand new! I appreciate the quality of service
very professional, on time, excellent work - can't tell someone hit me.
I was very pleased with my vehicle they did a great job. Very professional
As long he did not any
If you are truly sorry for the crimes God
have a great plan for you
Everyone was very friendly and my car was repaired in a timely manner.
Thank you very much for the wonderful customer service that was provided to me. I would definitely recommend you to family and friends. The ladies in the front office are outstanding and a great job.
The staff at caliber collision on ashley phosphate were knowledgeable and informative. Sue and Dianna were always eager to help and give me a heads up about dates and times of completion. Thanks for the great experience!
I received excellent customer appreciation while being serviced by Caliber. I was completely satisfied with my results and the attention to detail from Deanna.
Caliber collision have been so great to me when they gave me a estimated finish time for my car they texted me everyday with updates on my car as it was completed and it was actually completed on the day they estimated I would definitely do business with them again
First, I want to say that the staff is extremely friendly and helpful. On another note, when I opened my trunk there was a cleaning rag and white powder everywhere. Not what I was expecting,
Very professional,love the attention to detail! Like the update texts! Will recommend your business to family and friends! PS Thank You for vacuuming out my car !
Sue and all were great to work with. Always kept up to dare. Thanks for a job well done. As a former certified welder I always believed in "Pride in Workmenship and first time quality " . I can see this in your crew. Thanks.
Vehicle Make : Volkswagen
The staff was always with us from beginning to end feeding us updates. Best customer service I have received in a very long time! Sue at the North Charleston location was sweet and helpful at all times! I believe this is her chosen name but her legal name is Kathy. Wonderful experience! Thank you!
Great work, great service, great people! I'd recommend highly
They were very fast, friendly and efficient. They kept me updated on everything they did to my car. Even had it ready two days ahead of schedule. Great job!!
Great service. Friendly staff. Excellent job.
Thanks for all your help!
The folks at Caliber were 100% professional. I was EXTREMELY pleased with every facet of my experience. I would not hesitate to refer these dine folks to anyone needing body work. Thanks!!
Promptness of appointment (within an hour of first talking with insurance company) Daily updates, work completed earlier than estimated date. Car looks beautiful!!!! Thank you
I really appreciate the text updates on the repair progress.
The two ladies in your office were very professional and helpful
Friendly staff, pleasure to work with. Job was completed ahead of schedule!
I was very please with service, very professional and communicates well with update.
The staff was friendly. The office was neat and offered small snacks. They called the rental car place immediately and they were there quickly. As the repair was progressing they kept me updated. The repair looks great too. Over all I give this place a thumbs up, 10/10 and 5 Stars. But hopefully I will never be there again! Lol!!! Thanks.
Exceed my expectations. Fast and right.
I thoroughly enjoyed my experience there. Susan Kane is great. I brought cash and she unbeknownst to me handled the situation. I didn't know she had done that until I was checking out! Kudos! Thank you!
Excellent service. Great experience!
The staff was wonderful. Keep doing what ya'll do.
Friendly professional, did just what they said they would
Tanya did an absolutely fantastic job keeping me updated on the status of the repairs on my vehicle and when I could expect to have it back. She was always very courteous and empathetic to my situation and always made herself available to answer questions or help resolve any issues I had. Overall I had an a fantastic experience with Caliber and would use them again in a heartbeat.
The service is awesome what else can I say
I love my car it looks brand new I love how I was kept update with everything and Tanya was wonderful!!!!!
Professional and Courteous. I was informed thru the entire process! Nothing needs to be changed
Tonya Baxley, Service Advisor was very helpful throughout the entire repair process. I was particularly impressed with the up-dates and communication which kept us a ready of the repair schedule. She was very confident and appears to be extremely knowledgeable of her craft. I would certainly refer family and friends to her and Caliber Collision.
Very satisfied. Staff was friendly and kept me informed. All repairs look great
Great staff keeping me abreast daily to where they were with the repairs will use u again. Thks
Very fast and great quality work! Stays in contact with you so you know exactly what's going on! They did an amazing job on my Dodge Durango it looks good as new!
Tonya and Deanna did a great job of keeping me informed of the progress of repairs. Excellent customer service!!
Caliber repaired my car in a quick and timely manner. The reps there stayed in contact and kept me updated throughout the entire process.
Excellent customer service! Tonya went above and beyond to make sure I was completely satisfied. Frequent texts concerning progress were courteous and helpful. Repairs were done with precision. My car looks brand new! Thanks!
Thank you to the helpful professional team at Caliber Collision. Everyone was nice and made a normally stressful experience pleasant. The repairs were completed ahead of schedule and are better than showroom quality. I'm not suggesting that everyone should get into a minor accident in order to have your team make their car look better than new, but maybe the robots that built my car should take some notes from the world class mending crew at Caliber.
A million thanks,
Excellent job and really great customer service
Very pleased with workmanship and timely manner it was completed
Very professional very courteous very helpful
The associates DeAnna and Tanya were incredibly professional. They answered all my questions in a timely manner. The vehicle was repaired in a timely fashion. My overall experience was Super and would recommend Caliber Collision in the future.
Zinetra M. Ladson
Very courteous and thoughtful and showed alot of compassion! Thaank u!
Your Staff is very good, thanks for everything!!
Thx for doing a good job!
Everything was professional, and the staff was awesome, especially the front desk.
The staff is always amazing. Friendly, competent and professional each and every visit. I enjoy my time spent there and if ever I need car repair in the future I will chose caliber on Ashley Phosphate first and foremost. Most definitely Italy I will recommend to others!
the staff was wonderful from day one. and my car looks better than when I purchased it. I will definitely recommend Caliber Collision to anyone that needs body work and paint jobs; they are awesome !
Very upfront and professional. I liked the daily updates that established a timeline for getting back to normal.
Outstanding customer service. Staff was very friendly and compassionate.
Car was repaired and looked good.
Excellent customer service!!!!
Vehicle Make : Land Rover
All aspects of the repair process went extremely well.
The staff was amazing. My car turned out beautiful. They went above and beyond what I expected. I've already recommended this shop to others. I would definitely come back if I need more service. Thank you so much for getting my car back to me beautiful, early, and with great customer service!
Staff was very courteous, would like to see some African American presence in this business. I appreciated that the work was done completely in a timely manner.
Great job keeping me updated and very quick repair.
Your North Charleston shop was the bright spot in a stupid accident! I will highly recommend Caliber Collision to anyone and everyone. Thank you, you all Rock!!
Vehicle Make : Volkswagen
You did a great job, I couldn't even tell that there was ever a problem. I would recommend this place if anyone I know has a similar incident.
The ladies in the front office were very friendly and helpful. They made the experience a lot easier. Thanks
Staff was easy to deal with. I appreciated the level of customer attention.
Very pleased with repairs, service and updates.
Great customer service! The work was performed in a quality manner and was faster than I anticipated!
Vehicle Make : Volkswagen
I am satisfied with the job you (Caliber) did. I would definitely recommend Caliber to my friends and associates.
Tanya was very friendly and informative. She made the process much more bearable.
I was very pleased with the service provided by caliber. They showed up to assess my vehicle promptly, kept me up to date through out the entire procedure and brought my car to me! My car came back to me looking beautiful! I can't say enough about the outstanding service provided. I will definitely recommend caliber to anyone in need of repairs!!
I was impressed with how professional and knowledgeable both of the ladies were! I also enjoyed talking to them. They are very friendly and easy going! Thanks for the great service!
Vehicle Make : Mitsubishi
car looks great fast service
I have never gone through any repairs before & am ignorant of the procedure, the insurance company nor the dealership service department did nothing to guide me through this, but all the people at Caliber were very helpful & informative. I am very appreciative of their guidance,support & professionalism.
Excellent work! They exceeded my expectations !
Very pleasant experience, was kept updated through the whole process. The work was completed in the time frame that was quoted and was a quality repair. Would reccomend these folks to anyone who is in need of any accident repairs. The whole staff were great and very easy to deal with. If needed I will surely use them again for any of my vehicles.
I have been having the worst week and dealing with very rude people. The staff her completly changed my mood. Everyone was super friendly and educated on my car situation . They took the extra time to try and fix another issue my car had. I drive off and tested up because after having the kind of week I have , it is great to know that there are people that actually cared about my silly little car.
My vehicle looks great customer service is the best I've ever dealt with especially the ladies up front I wo deeply recommend your business to any and everyone thank you for your service
Staff was very helpful and knowledgeable.
They were very thoughtful, kind, and professional.
Vehicle Make : Volkswagen
Very excellent job