Repair and paint turned out really nice. Also, really appreciated getting my car back washed and cleaned. Great job all around!
Great people. Excellent workmanship. Fast. Trustworthy.
You all made my experience easy and painless. Great customer service. Thank you.
I felt very...very comfortable to use your services, the girls at the front office are very helpful. some one in charge hiring seems to be very knowledgeable. I like all of them and Vanessa's friendly smile. She is good.. transmits trust in all.
From my first contact with Art and Zack at Fix Auto Irvine I knew my car was in good hands. Zack was very happy thorough when explaining the needed repairs and cost. When I dropped off my car, Art did a great job of explaining the repair process step-by-step. I was informed each time my car moved to a new repair phase and it was completed by the estimated date. When I picked up my car, Art went over the areas of my car that had been repaired. You could tell he took pride in delivering a great looking finished product. I think it looks better than it did before it was even hit. I would recommend Fix Auto Irvine to anyone looking to get auto body work done.
Vivian & Judy are the best!!!!
I haven't seen the finished product yet, I'll see it tomorrow night, Fix auto,you guys repaired it last time and it turned out great, I'm sure it will be as good as new,thanks for the fast service and keeping me well informed.
Al did an awesome job on the paint my car looks great !
Service was quick and easy. Vanessa was able to clearly explain the entire process. Very friendly and able to accommodate me by organizing my pick up and drop off of the rental! I will be referring others to this body shop!
Very happy with the results!
Customer experience is very satisfied. 10 point.
Great service and customer service
I would just like to thank the entire staff at Fix Auto Ontario. I have taken my fleet vehicle for repairs on several occasions and I have never been disappointed. I am always kept up to date on everything, the staff is always friendly and the work is flawless. I appreciate the speed, efficiency and professionalism of Fix Auto Ontario. THANK YOU!
Great service, great repair job. A class act all around!
Kept me up to date on the repairs. Courteous and helpful
Thank to everyone that work the extra mile to help us.
Vehicle Make : Mitsubishi
Great service and very detailed
Everyone who assisted me was very polite and helpful with regard to my repairs. In terms of the quality of the repairs, I feel like a portion of my car is brand new again, and sort of wish the whole body would have been damaged! Everything from the paint job to reassembly is perfect. Thanks for the amazing work!
Deanna was the rep who helped me. Pure professional. No cheesy sales BS. Just a professional.
We are very pleased with your service and communications. Great job!
Thank you guys for fixing my car, service for fix auto it was awesome
I'm so happy how you guys care about me and my
Vehicle thank you so much and appreciate you service !!!
Excellent communication during the entire process. Completed all repairs before expected date. I definitely would recommend this body shop.
My car looks really really good. The guys performed excellent work, it shows, and I'm very grateful. So thank you guys for all your work and the speed of the repairs. Also, you guys washed it and vacuumed it, and that was really really really nice. It was a good feeling to get my car back looking the way it does. Thank you so much.
Cameron was Wonderful! She was very professional and confident! I was quite impressed and if ever need help again I will specifically ask to work with her again. Not only did she make the entire process easy for me I was really pleased with the work done on my car .
Communication was excellent
I will use your service again
From start to finish awesome 5 star treatment your girls in front office is what makes your business happen never saw or heard from the master repair men but also 5 star craftsmanship l am completely satisfied
I will spread the word THANK YOU FOR A JOB WELL DONE!????
Amazing staff, great customer service! Thank you Deanna and Alberto for making this experience easier than it seemed!
You guys did an excellent job repairing my vehicle. Car looks brand new! Thank you!
Great. Experience. Professional friendly service
Your team did an excellent job on the car. It looks great! Only feedback that I would probably add is maybe updating the notes more frequently? Sometimes I would get multiple texts or calls from different people to give me the exact same update. All in all, still excellent service and was very impressed with everyone, just probably don't need to be told the same thing 4 times in one day.
I should emphasize that there are great, nice and very polite employees working at front counter.
But there is a major problem with your shop's quality control, communications between different shop managers/mechanics and front people which causes in different/contradictory phone calls/messages and texts sending to me which were just plain confusing and misleading.
Just an example, after driving out of lot, had to drive back because someonen in shop (mechanic!) forgot to "reset the car's program"and it was showing problem with the hood which there was none.
I had received text/phone message 2 hours earlier stating that the car is ready!
I am extremely satisfied with the service provided by Fix - the quality of auto body repair, the customer service, the updated, and the shuttle service were all top notch.
The one complaint I have is the fact that my pickup date was scheduled to be a day earlier than when I actually got it. Obviously, things happen, but a more timely update during that crucial time would improve the experience.
Overall, very happy with my choice of Fix and they lived up to my high expectations!
The employees were always nice and pleasant to work with and kept me up to date with the process of my vehicle.
Everyone was very helpful, answered all my questions, and kept me informed through every step of the repair. I will definitely refer my friends and family to FixAuto.
Our experience with our repairs were completed with high quality and top notch customer service.
Art has been very helpful and patient. I am happy with the repair work!!
Thank you very much for a great service. Our car looks great and I appreciate you making it so easy.
Everyone was so polite. All was explained clearly. Workmanship is professional. Car is so shiny, it looks great. Front office staff is awesome. Thanks
Everything was done as promised and on schedule.
Front desk all the girls that i talked to were very professional and very helpful. Thank you girls.
From start to finish I was so pleased.Attentive,
Professional, courteous are just a few words
to describe. They delivered on their promise
and kept me well informed throughout the
Great communication and very professional.
Great customer service, fast service my car was in on Monday and out in 3 days thanks
Vanessa is the best !
Very helpful and informative.
Staff were polite, friendly and heipful. Job was done earlier than projected and car looks like new. Judy was especially helpful in arranging for servicing at Crown Toyota as soon as Fix Auto work was done.
Looks very good and was done in 3 days I am totally satisfied with the work and customer service
Very nice workers
Fantastic and fast job! Was kept in the loop the entire time. Staff was amazing!!!
i had been updated mostly everyday which is very convenient so I know what is happening on my car.Great job ,well done.Thank you so much.
I had a wonderful experience - both Zach and Art were very helpful
The car looked great loved the new stripes the costumer service women we're all very nice and kind very helpful and great all through the process and the mechanics did an awesome job .
Thank you for all the updates and quick repair. The ladies in the office and gentlemen that looked at our vehicle were very nice.
I was very pleased with the service. I really loved how I was getting updates on the regular. Thanks you
The service was fast, friendly, and professional. Deanna took care of everything from the moment I dropped my car off to the moment I picked it up. The best part was keeping me in the loop along the way. I always knew what was going on with my car and never had to ask. The quality of the work done on my vehicle was like new. Kudos to ownership.
I highly recommend fix auto because the workers and the service was amazing very nice people they all always welcome you with a smile and they always want every costumer to leave there happy
pleasant experience...very helpful
Very bad experience overall. Repair is not on schedule. Quality of the repair is bad. You can tell the color is off. Steering wheel alignment is off too.
The work done was excellent and the staff who kept me informed of the progress of repairs as well as the young woman at the front desk were helpful and friendly.
The team at Fix Auto Anaheim are the best especially Cameron, Vanessa, and Jess. The level of professionalism, courtesy, and knowledge is something I have not seen at an establishment in quite some time. I was quite impressed. I have already recommended this place to a friend of mine. I also hardly ever take the time to do surveys unless it's for a bad experience. So for me to take to the time to complete this positive one says a lot. Thank you again Fix Auto Anaheim for taking such good care of my car!
Quality beyond expectations.
Call with updatesbe up front if there are problems
Angela was great through the whole process.
All of the lady's at the front desk were very kind and helpful and also understood how I felt about what happened to my car and were also patient with me when I was waiting for the insurance company to get a hold of me about getting my car fixed. I would definitely go here again if I ever needed to again. Thank you all for the help and fixing my car along with keeping me informed about the progress on my vehicle
Vanessa was a fantastic customer representative and the repair team did a fantastic job!
I was very impressed with the courtesy and professionalism of the employees, and the quality of the work to my car. Everything was done exactly as promised. :)
I am very, very happy with the fix auto experience. I have used Macco/One Day Paint in the past and you guys were much better. Excellent job. 10 stars for all the staff.
Great job! Friendly and informative staff
Thank you, Customer Service by Art and Deanna was Fabulous.
I was also speaking with the Technician that deals with the Glass....sorry I forgot to write his name down but he gave a good explanation of glass drying and informative of my questions for the glass OEM.
Thank you, AprilLynn
frequent repair status e-mails
Zack and Katie were awesome! My car looked brand new and exceeded my expectations!
Thank you for a job well done and making it happen really quick
I am a very finicky person and question any service in reguards to my car.
I have to say that the FIX auto staff at Ontario California are very professional and helpful. The FIX auto staff informed me and help me with anything needed.
I had the most promp and helpful experience getting my car fixed.
Thank you guys, I think you are the best and I will always come back to you and direct anyone needing any body work for their vehicle.
Your entire staff is awesome! Great work!!
It was a great experience
Ultimately I am okay with my car. However it took three paintings to fix my car and you can still see some overspray on my grill. I really just had to resign myself that my car was going to be what it was and let it go. I needed my car back and I didn't have more time to give up for them to keep my car to fix it again. Customer service was very good though. Christian and Lisa did a great job.
Great job! Vivian was extremely helpful and made the whole process as painless and hassle free as possible! Would definitely recommend!
I haven't picked up my truck yet. Why am I getting all these text messages saying that I have and asking me if I'm satisfied? Fix Auto Anaheim still has my truck. I will let you know after I pick it up.
I was completely satisfied with Fix Auto's work. Everyone is very professional
and Bob Is always so couteous and friendly and works with you. He does what he says he's going to do and then some.
The gals in the front office are very thorough, so friendly and cheerful.
This is my second experience with Fix Auto and I will always trust them with my car. I've also recommended them to my friends.
Very helpful, gives you status update of my vehicle every 2 days, and the work was done nice and on time as promised.
Vehicle Make : Volkswagen
We are completely satisfied with all the work done to our vehicle. Everyone I came in contact with was very helpful, courteous and knowledgeable about what was going on with our vehicle. A special thanks to Vivian Briseno for keeping us updated on a regular basis. She was very thorough with follow ups. She was very pleasant to work with and answered all my questions.
Car was clean, paint looked body work awesome
The people I dealt with were very friendly and easy to work with. Art was one of them, and the adjuster was too
Art was professional and kept me up to date. Quality of work was good.
We had excellent service! The young man at the front counter was friendly and really made us feel comfortable with leaving our brand new car there and our car ???? looks beautiful!
Best experience I've ever had with having my car fixed at the shop. Everything was A1. Thank you!
Wow, you guys are FAST!! Did an excellent job, and WAY sooner than quoted.
thank you for your excellent service
Thank you so much! My car was done very fast and looked great when it was finished including super clean on the inside. Customer service is amazing! Thank you again!! Very much appreciated.
Katie was very responsive and straightforward with cost estimate and procedures. My car was professionally cleaned after repair. Satisfied with the results.
Angela was the employee that I was dealing with. She contacted me each day with the status of my truck and she answered all of my questions tha I had. My truck was fixed in 14 days & everything looked great. This was the best service that I've ever received. Thank your team and everyone who helped with my vehicle repair.
Great job fixing car and done ahead of original schedule
Call me if you are serious about my answer. ****-****-xxxx
Everything was done in a timely matter. Excellent communication with the progress on my car. Repair and paint job made it look like the car wasn't even in an accident. Corri and Cameron were very nice and welcoming. 20/10 satisfaction
Awesome crew in Montclair. They're attention to detail and customer service was excellent.
Everyone was very nice from start to end. I liked how I was updated by text messaging.
From the minute I walked in, everyone treated me like family. The 3 ladies at the front desk offered coffee and doughnuts, and were very friendly and professional. The gentleman that did the initial appraisal was also very professional, explaining the various options I had, as well as recommendations. The entire process was painless. Overall, I would recommend Fix Auto to anyone.
All staff were great from the moment I dropped off my vehicle to the completion date. I really like how Stephanie updated me throughout the whole time. I highly recommend your shop to all my family and friends. Job well done!
Angela was great service was awesome
I was told that fix would add paint to a few paint chips and they didn't do it.
Ms Deanna Barajas and Ms Katie Cunningham are very professional and nice. I appreciate their service very much!
Car was fixed sooner than expected
Thank you for the great service and awesome friendly front desk staff. I would definetely recommend this shop to friends and family. Thank you so much and i appreciate the work you guys done to my car.
Great service! Great job fixing my car! Great job all around!
Art at the front desk has provided excellent service.
Thank you for keeping me updated on my cars status almost everyday and making it look brand new again!
Excellent service -- including both a knowledgeable & courteous staff.
The team was very professional. I am please with the work performed.
Im so glad that I dropped my car off at Fix Auto. The staffs were super friendly. Katie Cunningham was a tremendous help. She understood my request as of time constraints and accommodated my needs to the fullest. Joe and Deanna were also very friendly and knowlegable.
They were so kind and the work so satisfied with me.
They are just awesome! :-)
I was impressed that the repairs for such amount of damaged took only 2 weeks to complete. I was very satisfied with the customer service as well as being contacted with updates at the frequency I chose.
Cameron was professional and personable, and a true delight to work with.
The overall customer service that i recieved at fix Auto was amazingly outstanding. This goes frombthe very first encounter with vivian briseno.i think you guys have the best employee.i always believe in the first impression and that is to say vivian was very explicitly professional and went far and beyound to explain details in a very friendly approach.give her our grattitute.you guys rock.
Courtesy and timely feedback always. Repairs done quickly. Thank you.
You guys are super healpful from start to finish. I like the fact that you contact me along every step of the car repair. Absolutely happy I chose you guys to repair my car.
Very friendly and efficient
I would recommend Fix Auto of Corona
The car took more than two months to get it fixed ,
My advisor Art was super in servicing my needs. Efficient and very effective.
HI, you did a great job, thank you.
Outstanding workmanship the company showed a great amount of empathy for my situation if the need arises I'll definitely use your company again
Excellent work and friendly service! Thank you!
Right brake light did not work even though you charge 12 to check it
Everyone I spoke to was awesome, and friendly. Always kept me up to date on my vehicle.
Art Duran is a great representative of your company. He was fantastic and I was always aware of where my car was in the process. However, I had to return to get the car "touched up" because there was an area that was not buffed out so it left a dull scratched look.
Actually, your team made me feel right at home! Thank you for making my experience with fix auto 100% amazing! I'll make sure to refer everyone over! Great job!
I really liked how you guys kept us informed by text and also everyone i talked to was extremely nice!!
Frequent updates were very helpful.
I enjoyed fix auto's service very much! My car is back as good as new and I would go back in a heart beat! (: good work fix auto! Keep it up!
I appreciated the update on the repair from Cory and her team at the front desk. Cory was very easy to speak with and was able to answer all my questions.
Awesome job way ahead of schedule and clean!!!
Awesome team my car looks great
You guys are the best on time and Scott and Mayra are amazing!
Excellent costumer service, we are super satisfied with the results after you guys worked on our vehicle. Thank you cris and cristian. You guys kept us updated thru out the process. Me and my wife appreciate all you guys did for us.
They lost my rear license plate. I am very upset about the fact that they miss placed it or what ever happened. I am even more upset about the attitude of the general manager at the Corona facility. He seemed to think it was not any big deal his apology consisted of sorry about that. I had to insist on receiving something in writing that says they are going to pay for the costs that I incurre at DMV. It was not written on my receipt. Instead he wrote it on a sticky note and it to a business card. I do not find this attitude to be except a bowl in anyway.
Everyone was very nice and pleasant to work with. Everything was explained very well and made sure if there were any questions it didn't feel like the question was silly
Dear Fix Auto Anahiem,
Front Office Staff was very nice and informative. The process was smooth and convenient. Management Don Gray was there to greet me, assured that my vehicle would be taken care of and end result would be very satisfactory.
WOW!! This shop has done a wonderful job on my vehicle repair. The whole time I was updated on status and my expectations were exceeded.
A huge Thank You to Don Gray and Staff!
Thank you guys so much she looks amazing
Daily updates appreciated
Everyone in the front was extra helpful. Corry was exceptional from the first time I called to drop the car. Liked the fact that she was willing to wait an extra time if needed. Luckily I got there with 4 minutes to spare. Everyone was great in contacting me like Jesse walking me through the process. Truck got fixed fast and will definitely recommend you guys to my family and friends.
Fix Auto Ontario has one of the best services ever...
Arthur and Katie are very friendly and helpful. The service is very good and fast, done within a day. Also you provide to drive me back home and pick me up from home. Many shops only send customers back, not pick them up when the car is done.
I was surprised and pleased that the job was done as quickly as it was. The customer service was exemplary. I will highly recommend you to othrrs.
Great customer service! Thank you very much!
great job with great communication !
Excellent customer service! The ladies at the front desk were awesome.
Christopher and Brian where great at informing me everything that has been going on with the car. And the car came out fantastic! Thank you for everything!
Perform good work and very nice staff
Friendly, helpful employees. Quick service, quick fix, and good communication with customers. Thanks!!!
Not my first visit here. Always satisfied with the results.
Whole experience was GREAT!????????????????????
The front desk gals were awesome!! Totally friendly, engaging, informative, with great attention to details. I appreciated their openness and genuine concern for the customer's satisfaction. I saw them attend to a few people while I was waiting for my paperwork and so I got to experience it myself and see them handle others with the same care!! The overall follow up and follow through was greatly appreciated too!!
The quality of customer service is one of the best I've ever experienced. Jeannie and Vivian did an excellent job of explaining the job scope and notifying me on the status of my vehicle repairs throughout the whole process.
Vivian offers great customer service.
The word speller that you use isn't very good or the person sending the updates doesn't check to see if the messages are correctly spelled and make sense,
Vehicle Make : Volkswagen
Art helped me through my entire experience. He was very helpful. I really appreciated the thoroughness and care he provided. He explained all the costs of my quote and I appreciated that. Setting up a time to fix my car was quick and convenient. Art was able to get the part needed and repair appointment really quick. Katie (I think that was her name) When she would answer the phone it was always pleasant. You have an awesome team. I'll definitely recommend you to everyone.
Always a good job, good communication, clean and thorough job with the repair.
The inside and outside are cleaned and look better than when I brought it in!
I can trust your work, honesty and ethics!
This company worked well with AAA, and so I didn't have to do anything! The people checking me in and out were very communicative and nice. I received many updates while my car was being repaired. And my car was finished BEFORE the estimated date of completion.
Sweden. I've given you a review on facebooki
Christopher and the team are exceptional! Car looks and runs great!
This is the second time I bring my truck to your shop and I love the service. Your girls at the front desk are so nice and friendly. Plus my truck was done fast and it looks great. Thanks for all your help.
Fix Auto does exceptional work and this is why I returned when needed to this particular Body Shop I have always been impressed with the quality of work that is given and the customer service. Thanks for a great job well done
Thanks Brian Parker for being a class act throughout the process. This was a minor repair but I am just as grateful and as with my previous experience, the crew did excellent work. Thanks again.
Madison made this process so easy! Her friendly and efficient demeanor made this a great experience :) Thank you for everything!
Each of your people was gracious, competent, and most helpful so that what could otherwise be an aggravating process was made simple and satisfying. Thank you!
Thank you Chris Perez for taking care of my car!
Art D. and Lorrie F. were very helpful with customer service. The repair was completed quickly; and the bumper was repaired so well, you could not tell it was ever damaged. Joe Grenrod was helpful in answering my questions. Everyone involved was very professional.
Everybody was so professional and nice,
I work with customers so I know that you
Should treat people the way you want to
be treated and that's just what you guys do.
Very nice and comfortable experience I
will recommend your office. Thank you
Customer service was excellent! They updated me on the status of my car every other day. Their work was amazing!
The Team was very efficient in keeping me updated on the process.
Laura and front desk staff are very helpful and efficient. I am impressed with your great services!
Very satisfied with the repair and customer support. Love the SMS updates! And Lorrie provided top notch customer service and was a pleasure to talk to. Would absolutely recommend your place.
No issue about the actual job, customer service was a problem. I delivered the car on a Saturday 11/12/16 (and Monday morning I got 2 e-mails telling that I would receive e-mails updates about the jobs progress. I heard nothing again until I called Wed 11/16 late afternoon asking for updates. I was then told I would be contacted on Friday with a further updatenothing again so I called late Friday 11/18. I didnt hear anything from Fixauto the week after (Thanks Giving week) till I called again Wed 11/23 mid-afternoon. Since my car rental was till that Saturday 11/26 I was told that I would be updated Friday so that I could extend the rental. Nothing again, when I called Friday 11/25 afternoon there wasnt anyone to answer the phone. I was able to talk to Fixauto on Monday 11/28 afternoon when I was told the car might be ready Wed. it was. I also sent a couple of e-mails asking for updatesI got no replies.
Employees are helpful and the general manager Steve Grech has excellent problem solvi.ng skills.