Thank you for the great service and awesome friendly front desk staff. I would definetely recommend this shop to friends and family. Thank you so much and i appreciate the work you guys done to my car.
Great service! Great job fixing my car! Great job all around!
Art at the front desk has provided excellent service.
Thank you for keeping me updated on my cars status almost everyday and making it look brand new again!
Excellent service -- including both a knowledgeable & courteous staff.
The team was very professional. I am please with the work performed.
Im so glad that I dropped my car off at Fix Auto. The staffs were super friendly. Katie Cunningham was a tremendous help. She understood my request as of time constraints and accommodated my needs to the fullest. Joe and Deanna were also very friendly and knowlegable.
They were so kind and the work so satisfied with me.
They are just awesome! :-)
I was impressed that the repairs for such amount of damaged took only 2 weeks to complete. I was very satisfied with the customer service as well as being contacted with updates at the frequency I chose.
Cameron was professional and personable, and a true delight to work with.
The overall customer service that i recieved at fix Auto was amazingly outstanding. This goes frombthe very first encounter with vivian briseno.i think you guys have the best employee.i always believe in the first impression and that is to say vivian was very explicitly professional and went far and beyound to explain details in a very friendly approach.give her our grattitute.you guys rock.
Courtesy and timely feedback always. Repairs done quickly. Thank you.
You guys are super healpful from start to finish. I like the fact that you contact me along every step of the car repair. Absolutely happy I chose you guys to repair my car.
Very friendly and efficient
I would recommend Fix Auto of Corona
The car took more than two months to get it fixed ,
My advisor Art was super in servicing my needs. Efficient and very effective.
HI, you did a great job, thank you.
Outstanding workmanship the company showed a great amount of empathy for my situation if the need arises I'll definitely use your company again
Excellent work and friendly service! Thank you!
Right brake light did not work even though you charge 12 to check it
Everyone I spoke to was awesome, and friendly. Always kept me up to date on my vehicle.
Art Duran is a great representative of your company. He was fantastic and I was always aware of where my car was in the process. However, I had to return to get the car "touched up" because there was an area that was not buffed out so it left a dull scratched look.
Actually, your team made me feel right at home! Thank you for making my experience with fix auto 100% amazing! I'll make sure to refer everyone over! Great job!
I really liked how you guys kept us informed by text and also everyone i talked to was extremely nice!!
Frequent updates were very helpful.
I enjoyed fix auto's service very much! My car is back as good as new and I would go back in a heart beat! (: good work fix auto! Keep it up!
I appreciated the update on the repair from Cory and her team at the front desk. Cory was very easy to speak with and was able to answer all my questions.
Awesome job way ahead of schedule and clean!!!
Awesome team my car looks great
You guys are the best on time and Scott and Mayra are amazing!
Excellent costumer service, we are super satisfied with the results after you guys worked on our vehicle. Thank you cris and cristian. You guys kept us updated thru out the process. Me and my wife appreciate all you guys did for us.
They lost my rear license plate. I am very upset about the fact that they miss placed it or what ever happened. I am even more upset about the attitude of the general manager at the Corona facility. He seemed to think it was not any big deal his apology consisted of sorry about that. I had to insist on receiving something in writing that says they are going to pay for the costs that I incurre at DMV. It was not written on my receipt. Instead he wrote it on a sticky note and it to a business card. I do not find this attitude to be except a bowl in anyway.
Everyone was very nice and pleasant to work with. Everything was explained very well and made sure if there were any questions it didn't feel like the question was silly
Dear Fix Auto Anahiem,
Front Office Staff was very nice and informative. The process was smooth and convenient. Management Don Gray was there to greet me, assured that my vehicle would be taken care of and end result would be very satisfactory.
WOW!! This shop has done a wonderful job on my vehicle repair. The whole time I was updated on status and my expectations were exceeded.
A huge Thank You to Don Gray and Staff!
Thank you guys so much she looks amazing
Daily updates appreciated
Everyone in the front was extra helpful. Corry was exceptional from the first time I called to drop the car. Liked the fact that she was willing to wait an extra time if needed. Luckily I got there with 4 minutes to spare. Everyone was great in contacting me like Jesse walking me through the process. Truck got fixed fast and will definitely recommend you guys to my family and friends.
Fix Auto Ontario has one of the best services ever...
Arthur and Katie are very friendly and helpful. The service is very good and fast, done within a day. Also you provide to drive me back home and pick me up from home. Many shops only send customers back, not pick them up when the car is done.
I was surprised and pleased that the job was done as quickly as it was. The customer service was exemplary. I will highly recommend you to othrrs.
Great customer service! Thank you very much!
great job with great communication !
Excellent customer service! The ladies at the front desk were awesome.
Christopher and Brian where great at informing me everything that has been going on with the car. And the car came out fantastic! Thank you for everything!
Perform good work and very nice staff
Friendly, helpful employees. Quick service, quick fix, and good communication with customers. Thanks!!!
Not my first visit here. Always satisfied with the results.
Whole experience was GREAT!????????????????????
The front desk gals were awesome!! Totally friendly, engaging, informative, with great attention to details. I appreciated their openness and genuine concern for the customer's satisfaction. I saw them attend to a few people while I was waiting for my paperwork and so I got to experience it myself and see them handle others with the same care!! The overall follow up and follow through was greatly appreciated too!!
The quality of customer service is one of the best I've ever experienced. Jeannie and Vivian did an excellent job of explaining the job scope and notifying me on the status of my vehicle repairs throughout the whole process.
Vivian offers great customer service.
The word speller that you use isn't very good or the person sending the updates doesn't check to see if the messages are correctly spelled and make sense,
Vehicle Make : Volkswagen
Art helped me through my entire experience. He was very helpful. I really appreciated the thoroughness and care he provided. He explained all the costs of my quote and I appreciated that. Setting up a time to fix my car was quick and convenient. Art was able to get the part needed and repair appointment really quick. Katie (I think that was her name) When she would answer the phone it was always pleasant. You have an awesome team. I'll definitely recommend you to everyone.
Always a good job, good communication, clean and thorough job with the repair.
The inside and outside are cleaned and look better than when I brought it in!
I can trust your work, honesty and ethics!
This company worked well with AAA, and so I didn't have to do anything! The people checking me in and out were very communicative and nice. I received many updates while my car was being repaired. And my car was finished BEFORE the estimated date of completion.
Sweden. I've given you a review on facebooki
Christopher and the team are exceptional! Car looks and runs great!
This is the second time I bring my truck to your shop and I love the service. Your girls at the front desk are so nice and friendly. Plus my truck was done fast and it looks great. Thanks for all your help.
Fix Auto does exceptional work and this is why I returned when needed to this particular Body Shop I have always been impressed with the quality of work that is given and the customer service. Thanks for a great job well done
Thanks Brian Parker for being a class act throughout the process. This was a minor repair but I am just as grateful and as with my previous experience, the crew did excellent work. Thanks again.
Madison made this process so easy! Her friendly and efficient demeanor made this a great experience :) Thank you for everything!
Each of your people was gracious, competent, and most helpful so that what could otherwise be an aggravating process was made simple and satisfying. Thank you!
Thank you Chris Perez for taking care of my car!
Art D. and Lorrie F. were very helpful with customer service. The repair was completed quickly; and the bumper was repaired so well, you could not tell it was ever damaged. Joe Grenrod was helpful in answering my questions. Everyone involved was very professional.
Everybody was so professional and nice,
I work with customers so I know that you
Should treat people the way you want to
be treated and that's just what you guys do.
Very nice and comfortable experience I
will recommend your office. Thank you
Customer service was excellent! They updated me on the status of my car every other day. Their work was amazing!
The Team was very efficient in keeping me updated on the process.
Laura and front desk staff are very helpful and efficient. I am impressed with your great services!
Very satisfied with the repair and customer support. Love the SMS updates! And Lorrie provided top notch customer service and was a pleasure to talk to. Would absolutely recommend your place.
No issue about the actual job, customer service was a problem. I delivered the car on a Saturday 11/12/16 (and Monday morning I got 2 e-mails telling that I would receive e-mails updates about the jobs progress. I heard nothing again until I called Wed 11/16 late afternoon asking for updates. I was then told I would be contacted on Friday with a further updatenothing again so I called late Friday 11/18. I didnt hear anything from Fixauto the week after (Thanks Giving week) till I called again Wed 11/23 mid-afternoon. Since my car rental was till that Saturday 11/26 I was told that I would be updated Friday so that I could extend the rental. Nothing again, when I called Friday 11/25 afternoon there wasnt anyone to answer the phone. I was able to talk to Fixauto on Monday 11/28 afternoon when I was told the car might be ready Wed. it was. I also sent a couple of e-mails asking for updatesI got no replies.
Employees are helpful and the general manager Steve Grech has excellent problem solvi.ng skills.
Cameryn, Cory, Vanessa, ****, Donald, John, and everyone else at Fix Auto were amazing!!
Poor job and parts performed on my repair
Fix Auto is a great company, and everyone is so helpful. I will cerainy recommend this company to anyone who asks.
First thing in the morning. The staff looked great. Wide awake and ready for the day. The waiting area was clean and stocked with coffee and snacks.
They helped me with a rental, however Hertz dropped the ****.
I was reassured that my car would be in great care. I liked the fact I was given the name of the person that would be in charge of the next steps. Jesse called me soon after dropping my car off.
The best thing about MY whole experience was that my car was back to me faster than I expected. Oh, I forgot to say my car looks beautiful. Thanks for all your help especially right before thanksgiving. Your company seems to have a great work ethic and believe it or not that's what really matters. I will recommend to my friends and family.
Received very prompt and professional service. Art was really accommodating.
Fast and you guys cleaned my car which was amazing
Amazing service! Incredibly fast and friendly
I appreciate everyone's immediate attention from the moment I arrived. Sal was very kind in making sure my car looked perfect for me and offered to clean any spots I saw. I can't remember the other gentlemens name (sorry) but he was very helpful and concerned that I was satisfied and even helped me with showing me where the code is for my radio. Vivian was always keeping me informed of the progress of my car the whole time it was in repair and was very sweet when she was closing me out. Thank you all for your service and great customer service.
Everyone involved was very professional and kept me informed every step of the way.
Charlie and Stephanie were great!
Vehicle Make : Volkswagen
Chris (both Chris' actually) did a wonderful job! They communicated with me about my cars status and also were honest with me. Thanks to them!
Zach really came through on the additional work I asked to be done. Thank you so much!
Great customer service. I enjoyed the updates via text msg. Everyone friendly. I appreciated the ride home and the free repair of putting the Door molding back on. Will return for future repairs. Thank you for the excellent service
Art is a outstanding staff. He continuous posted update info to us. Excellent services.
Art was great! Although the van wasnt properly cleaned :)
Blown away by the incredible service. I'd get into 5 more accidents just to work with them again. They take the stress off of the situation and create a smooth sailing experience from start to finish.
It's been a very good experience with all of your attention and all the work well done.you all game a very good servive.i thank you all for all your help in gettin my car fixed. Very satisfied.???? thanks again.
Was great and quicker than expected! Thank you!
Thank you fix auto team for doing such a great job on repairing my car and for doing it so quickly!
Unfortunately I have been to this Ontario location
on more then one occasion. The good news is your staff is so professional, kind and thoughtfu. Because of this, I have promoted Fix Auto to my family and friends. Thank you for the dedication to service. Obviously your staff is properly trained in customer service.
Thank you, Mr Art Cota
Mr. Art Cota
Courteous and very positive staff.
The staff at fix Auto was wonderful we had minor issues with parts arriving but at the end of the day I was satisfied with the work. The staff also kept me updated daily on the status of my car and inform me when it was time to come get it
Excellent communication . Enjoyed receiving the text message updates. The work on the repair was flawless!
Vehicle Make : Mitsubishi
Car was ready sooner than expected. The paint matched perfectly and the car was super clean, inside and out. Thanks!
Cory did a fantastic job helping me with my car repair. She kept me thoroughly informed updating me fairly often. My car looked great when I retrieved it today. Thanks.
Vivian was really kind and a pleaseure to deal with. If she represents how everyone is in your company then I would say this has been the best experience I have encountered in the customer service industry.
I highly recommend ,Fix It Auto
My car looked great and the five star service was impeccable !
The whole team was very nice, and car look like new!!
Thank you very much
Great job, very professional.
First, the staff were very friendly, efficient, and knowledgeable. I have been driving for fifty-five years. I have had body work on my vehicles about five times, and I have never worked with a group more professional than your staff. Not only is the work on my car great, but the constant communication about the status of my vehicle was something I had never encountered before. The timeline for the work to be performed and the documentation of costs was the best I have ever seen. Thank you.
I had a great experience with Fix Auto Irvine. Lorrie was very helpful and amazing! Thank you for making this ordeal for me easier to bare.
Communication was lacking. I had to make the first call 4 days after dropping the car off and did not get much feed back with progress.
You guys did such and excellent job! Your customer service is magnificent !
My car looked amazing! Thank you!!
Completely satisfied awesome service couldn't ask for more ????
Servico mmu bueno ... personas muy amables ... y me quede satisfecho en todos los sentidos mil grasias por su servicio :-)
Ding in passenger door was not repaired as requested nor was the scratch in the rear hatch door buffed out as requested. Shop rag and shop paper still in the car when I picked it up. Otherwise, the rest was good.
Our entire experience was great! From our initial day when Fix auto arranged to have our car picked up at our home, all the way up to our pick up day. We've been very happy & satisfied with everything that your company has done for us and our vehicle. It was so wonder to have Manager Steve, arrange to supply us with a rental car for free due to a change in our initial pick up date being postponed. Vivian and Judy have been a great help in everything during this whole process and keeping us apprised with the status of our vehicle. Each and every very person that we dealt with have been wonderful. We'll definitely recommend your company to family and friends and will definitely return tonhave your company help us again if we need any body work for our vehicles in the future. Thanks so much again!
Very professional, answered all my questions and stayed in communication
Was treated very kind and respectful and job was well. My contact Chris kept me updated and was extremely courteous.
Everyone was kind and pleasant to me. At eighty one years old that very important
The staff was friendly, they answered emails promptly, and I had an overall great experience. I would absolutely recommend them to a friend.
Thank you for the repair.
I was told it would take 4-5 days to repair the truck. The update emails and occasional phone calls would tell me it would be done on time , next day, need to order parts, parts being delivered the next day, in paint, not in paint, 2 parts needed have to go in first before the rest of the parts can go together.... took about twice as long as quoted and rental truck returned, re-delivered, returned.... Parts came from Guaranty Chevrolet and that cost me another day. Should have taken it to Guaranty to save time. the one question the quote asked was what do I want to make sure gets done is "adjust the head lights" and when I drive up to a wall the right and left light pattern is different. I'm not a happy camper.
My car looks great! Thank you guys for putting all your effort into fixing my car and getting it back to tip top shape.
Amazing experience! Nice staff, no issues. Got my car back early!
You guys were awesome and very kind!! Thank you for fixing my car in such a timely matter
Good job! I would recommend it to others!
Cameron and John were awesome! Loved working with them during a rather frustrating time.
The representatives I worked with were kind a professional. A good customer experience. I was also kept up to date on the status of my vehicle.
The miscommunication of having the parts, when you did not, left us without our car for a week. Otherwise, everyone was polite and the work done was superb.
I continue to be impressed by the level of service and professionalism that I receive from the entire team at Fix Anaheim.
Great customer service! The job was done beautifully. :)
The best service and my car looks great. Your staff are genuinely friendly! Thank you.
Everyone there was great! Every al question I had was answered right away. Great staff. And my car looks great!
Vehicle Make : Volkswagen
Happy to have it back early. However, the driver outside mirror was not fixed and there are mechanic grease smears inside.
Everyone was very nice and kept me very informed.. such great customer service.
fix auto was very professional and did an excellent job on my truck.
Very good service. Very friendly and professional.
You guys are excellent, you did a wonderful job on my car. Definitely I will refer my friends and family members to Fix Auto Anaheim. Thanks.
This is the second time I have come to fix auto in Anaheim. Both times the staff has been extremely helpful and friendly. Both times my car was also returned looking brand new :D I will definitely recommend fix auto to friends and family. Thanks again!
Thanks for doing it great job everyone
Something is loose/noisy and I must bring it back tomorrow.
This was my best experience ever with a repair. My wife recently went through a nightmare of a time with one of your competitors. Honestly I came to you prepare for a long and arduous situation. Well I was greeted by Cameryn and offered coffee and given a brief form to fill out.
I was on my way before I could finish the coffee. I was updated during the repair,notified immediately when my car was ready. Cameryn greeted me by name Sat. My car looked great. Thank you for a great job. Hire or duplicate 3 more Cameryns.
I am more than pleased with the work and promptness of the service
No!!! I would like someone from Corporate to call me. ****-****-xxxx. Also the Manager there is very unprofessional!
Vivain Briseno was great. She is an Awesome replacement for Chandice Manley who is a great employee of Fix Auto. Thank you.
They are so friendly and love how fast I got my car back... It looks like it's a brand new car again!! Definitely will go there again..
Always a pleasure. Thank you!
On pick-up, my husband drove home with the dah board lights indicating wheel alignment not right?!
100% Completely Satisfied!!!!
Everybody at Fix Auto was awesome and I would highly recommend them to anyone and everyone!
I was treated like I was part of their family - they are the best!
Very trustworthy and the work done on my vehicle was superb!
I received regular phone calls letting me know the status of my vehicle and when it was all said and done, my car looked like new.
Fix Auto is truly the best!
From the time I brought the car in for repair until I got it back, I was made to feel comfortable by your very friendly staff. The results were great. Thank you.
Was repaired in a very timely manner. Thank you.
The whole process was smooth and timely. I was kept aware of every step and schedules. I am thrilled with the outcome and the service was superb!
Katie, James, and Mike were all very helpful throughout the process of getting my car fixed. Their customer service was wonderful and I received multiple updates along the way. Thank you!
You guys get the color right every time (a problem I've had in the past). Thanks to the whole team for such an outstanding job!
Excellent service! Very on top of updating and communicating with your customers. I'm happy with the result.
It was nice to receive almost daily updates as to the progress of the repairs. Customer service was friendly and thorough.
Brian was the best! He and his guys made my car look better than before!
Great customer service and kept us notified us as the repairs progressed. Excellent work!
Good update during process and excellent customer service !!!
Unfortunately over the last couple years we have needed body work repairs yo 4 different vehicles. We have returned to fix auto Ontario because of their professional employees and quality work.
Some time needs to go by before I can be 100% positive the job was well done. If the paint looks as good as it does today I will be very happy!
Outstanding Job in both repair items. As always I can count on Joe Grenrood to ensure quality work
Great customer service - very helpful and friendly staff. Repairs were done in timely manner and all looks great. Thank you!
Excellent work and customer service I have used them twice and received nothing but 5star service.
We were extremely happy with your customer service. Judy went above and beyond to make sure everything was done. Would highly recommend your business.
I was treated very professionally
My car looks awesome!???? You can't even tell it was in a accident.The people at fix auto were great !!! I would recommend this place to anybody .
Thank you so much for helping me get back into my car!!!
Huge thank you to Corey and Bob for caring enough to make sure my car was restored and my nerves were put at ease during the whole process. Thank you!
Job was completed on time and they always kept me informed of the status.
Vehicle Make : Volkswagen
oit was nice doing business with you
Chris Perez was such a gentleman and scholar. He provided the best customer service I've have.
I appreciated the timely updates and on time completion.
All the people I talked to were very polite, kept me up-to-date and handled the whole process as I would have expected
Incredible service and communication.
It was a excellent experience. They were very professional and made me feeled like family. Thank you for everything.
Vehicle Make : Volkswagen
I Was very satisfied with the image,professionalism and courtesy
Of the staf
Hands down one of the most friendly body shop in OC. They kept me updated from day one. Im very satisfied with how the car came out. I was on the phone with Bob, Madison, and Nisha. So friendly and on point on the Job. Thank you very much Fix Auto. I will definitely recommend your body shop to my friends and family.
Thank you for an excellent services. The repair was on scheduled as planned. You even washed the vehicle for the customer. I will recommend to all my fellow worker if they ever needed your service. It was a pleasure to work with your Company . Thanks again.
Customer service and communication was key.
Slow process. Confused personnel. Got a call about estimate increase 3 days after I picked my car. 48 hours for an estimate initially. No status update calls. The fix itself was very good . But your processes are the worse I have seen anywhere!
Everything was fantastic. Cory and John were very helpful
Thank you so much for a fantastic experience. Everything was a perfect ten.
Thank you. excellent service and attention