The staff was friendly, they answered emails promptly, and I had an overall great experience. I would absolutely recommend them to a friend.
Thank you for the repair.
I was told it would take 4-5 days to repair the truck. The update emails and occasional phone calls would tell me it would be done on time , next day, need to order parts, parts being delivered the next day, in paint, not in paint, 2 parts needed have to go in first before the rest of the parts can go together.... took about twice as long as quoted and rental truck returned, re-delivered, returned.... Parts came from Guaranty Chevrolet and that cost me another day. Should have taken it to Guaranty to save time. the one question the quote asked was what do I want to make sure gets done is "adjust the head lights" and when I drive up to a wall the right and left light pattern is different. I'm not a happy camper.
My car looks great! Thank you guys for putting all your effort into fixing my car and getting it back to tip top shape.
Amazing experience! Nice staff, no issues. Got my car back early!
You guys were awesome and very kind!! Thank you for fixing my car in such a timely matter
Good job! I would recommend it to others!
Cameron and John were awesome! Loved working with them during a rather frustrating time.
The representatives I worked with were kind a professional. A good customer experience. I was also kept up to date on the status of my vehicle.
The miscommunication of having the parts, when you did not, left us without our car for a week. Otherwise, everyone was polite and the work done was superb.
I continue to be impressed by the level of service and professionalism that I receive from the entire team at Fix Anaheim.
Great customer service! The job was done beautifully. :)
The best service and my car looks great. Your staff are genuinely friendly! Thank you.
Everyone there was great! Every al question I had was answered right away. Great staff. And my car looks great!
Vehicle Make : Volkswagen
Happy to have it back early. However, the driver outside mirror was not fixed and there are mechanic grease smears inside.
Everyone was very nice and kept me very informed.. such great customer service.
fix auto was very professional and did an excellent job on my truck.
Very good service. Very friendly and professional.
You guys are excellent, you did a wonderful job on my car. Definitely I will refer my friends and family members to Fix Auto Anaheim. Thanks.
This is the second time I have come to fix auto in Anaheim. Both times the staff has been extremely helpful and friendly. Both times my car was also returned looking brand new :D I will definitely recommend fix auto to friends and family. Thanks again!
Thanks for doing it great job everyone
Something is loose/noisy and I must bring it back tomorrow.
This was my best experience ever with a repair. My wife recently went through a nightmare of a time with one of your competitors. Honestly I came to you prepare for a long and arduous situation. Well I was greeted by Cameryn and offered coffee and given a brief form to fill out.
I was on my way before I could finish the coffee. I was updated during the repair,notified immediately when my car was ready. Cameryn greeted me by name Sat. My car looked great. Thank you for a great job. Hire or duplicate 3 more Cameryns.
I am more than pleased with the work and promptness of the service
No!!! I would like someone from Corporate to call me. ****-****-xxxx. Also the Manager there is very unprofessional!
Vivain Briseno was great. She is an Awesome replacement for Chandice Manley who is a great employee of Fix Auto. Thank you.
They are so friendly and love how fast I got my car back... It looks like it's a brand new car again!! Definitely will go there again..
Always a pleasure. Thank you!
On pick-up, my husband drove home with the dah board lights indicating wheel alignment not right?!
100% Completely Satisfied!!!!
Everybody at Fix Auto was awesome and I would highly recommend them to anyone and everyone!
I was treated like I was part of their family - they are the best!
Very trustworthy and the work done on my vehicle was superb!
I received regular phone calls letting me know the status of my vehicle and when it was all said and done, my car looked like new.
Fix Auto is truly the best!
From the time I brought the car in for repair until I got it back, I was made to feel comfortable by your very friendly staff. The results were great. Thank you.
Was repaired in a very timely manner. Thank you.
The whole process was smooth and timely. I was kept aware of every step and schedules. I am thrilled with the outcome and the service was superb!
Katie, James, and Mike were all very helpful throughout the process of getting my car fixed. Their customer service was wonderful and I received multiple updates along the way. Thank you!
You guys get the color right every time (a problem I've had in the past). Thanks to the whole team for such an outstanding job!
Excellent service! Very on top of updating and communicating with your customers. I'm happy with the result.
It was nice to receive almost daily updates as to the progress of the repairs. Customer service was friendly and thorough.
Brian was the best! He and his guys made my car look better than before!
Great customer service and kept us notified us as the repairs progressed. Excellent work!
Good update during process and excellent customer service !!!
Unfortunately over the last couple years we have needed body work repairs yo 4 different vehicles. We have returned to fix auto Ontario because of their professional employees and quality work.
Some time needs to go by before I can be 100% positive the job was well done. If the paint looks as good as it does today I will be very happy!
Outstanding Job in both repair items. As always I can count on Joe Grenrood to ensure quality work
Great customer service - very helpful and friendly staff. Repairs were done in timely manner and all looks great. Thank you!
Excellent work and customer service I have used them twice and received nothing but 5star service.
We were extremely happy with your customer service. Judy went above and beyond to make sure everything was done. Would highly recommend your business.
I was treated very professionally
My car looks awesome!???? You can't even tell it was in a accident.The people at fix auto were great !!! I would recommend this place to anybody .
Thank you so much for helping me get back into my car!!!
Huge thank you to Corey and Bob for caring enough to make sure my car was restored and my nerves were put at ease during the whole process. Thank you!
Job was completed on time and they always kept me informed of the status.
Vehicle Make : Volkswagen
oit was nice doing business with you
Chris Perez was such a gentleman and scholar. He provided the best customer service I've have.
I appreciated the timely updates and on time completion.
All the people I talked to were very polite, kept me up-to-date and handled the whole process as I would have expected
Incredible service and communication.
It was a excellent experience. They were very professional and made me feeled like family. Thank you for everything.
Vehicle Make : Volkswagen
I Was very satisfied with the image,professionalism and courtesy
Of the staf
Hands down one of the most friendly body shop in OC. They kept me updated from day one. Im very satisfied with how the car came out. I was on the phone with Bob, Madison, and Nisha. So friendly and on point on the Job. Thank you very much Fix Auto. I will definitely recommend your body shop to my friends and family.
Thank you for an excellent services. The repair was on scheduled as planned. You even washed the vehicle for the customer. I will recommend to all my fellow worker if they ever needed your service. It was a pleasure to work with your Company . Thanks again.
Customer service and communication was key.
Slow process. Confused personnel. Got a call about estimate increase 3 days after I picked my car. 48 hours for an estimate initially. No status update calls. The fix itself was very good . But your processes are the worse I have seen anywhere!
Everything was fantastic. Cory and John were very helpful
Thank you so much for a fantastic experience. Everything was a perfect ten.
Thank you. excellent service and attention
Completely professional, easy to work with. They were very helpful with the insurance company and rental agency. We were very satisfied. A pleasure to work with.
Awesome service very prompt very professional and very courteous
The ladies up front are great, very pleasant and friendly, Bob who handled my cast was also great. The work was great and the truck looks like new.
Everyone was very nice and very concerned with my satisfaction. I'm very happy.
Very Happy with the service
All employees excellent, immediate notifications, prompt repair, and my car looks brand new.
Thank you for fixing my Honda. Did excellent job!
Staffs, front desk, drivers, and technician John were
Very friendly efficient service. Knowledgeable employees who were organized, courteous and polite.
Something was taken from my vehicle.
Car was done on time and looks great.
Car was repaired quickly.
Really appreciated the daily updates.
Thanks for your service the was great and clean l 'm real happy!!!!
Best experience ever! Treated me like a best friend. Super welcoming and kept me up-to-date on the whole process
The entire experience was great from getting the quote to quick fix and daily updates. Great job would recommend your team anytime!
Everyone I worked with was prompt, courteous, timely, and kept me informed.
I am very satisfied with the work that was done. All of you did a fantastic job. Keep up the good work & Thanks again.????????
Great service by everyone!
The girls at the front desk where very helpful and made the whole experience easy and I felt they informed me about everything I needed to go and probably went above and beyond what they had too
Art was very helpful & considerate.
I accidentally inflicted a small dent in my wife's new Mercedes and she was not happy. Fix Auto quickly repaired the car and had it back to very quickly in perfect condition. Thank you Staff for helping me put this behind me. I am back in good graces with my wife!
Great communication, quality work, great turn around time.
Vehicle Make : Volkswagen
Took 3 weeks! I was out of town the first 2 weeks, but I needed my car multiple times once I returned. Otherwise, completely satisfied.
They did an awesome job and things went very smoothly! Thank you
i pulled down my sun visor and the whole entire visor came off passanger and driver and i was missing something at the back where my trunk is and where i put my sunglasses the thing wouldnt even come down to put my son glasses
I've never had an experience like this before and I honestly thought my car didn't have a chance. Bob was in charge of my car and I am so happy with the results. He is so awesome! Thank you once again my car looks amazing!!
The lady in the front desk made everything easy and the regular text updates were great.
The job was well done and in a timely manner. The staff is very friendly and helpful. Would gladly recommend Fix Auto to anyone.
Customer service was fantastic! I would highly recommend they to friends and family.
made it super easy and quick for me !
Need accurate completed date and better communication system
Good service and fast response. Zach is professional. Thank you.
Costa Mesa facility is wonderful. Katie kept me informed and was so pleasant to work with. The entire team that worked on my car had to be best there is. Costa Mesa will be my facility that I go to!
friendly front desk staff. Manager not very amicable
Staff was great..i know the body man and painter at anaheim that worked on my car. Made me feel like any other customer.they do a great job. Thanks fix.
Completed a week ahead of schedule.
fast service good communication very easy repair. car looks great
**** was instrumental in helping me understand the process. Thanks!
Everyone awesome including the ladies in the front and John who walked me through on how to make I got a rental car while my car being fixed. Customer service is A++++
We have been to Fix Auto - Irvine several times and have always been satisfied and happy with their work. We wouldn't hesitate to return in the future if it were necessary.
Very professional, very timely service and great communication!
One part ordering mistake resulted in a lot of lost time. As a result, the repair took much too long to complete. However, the finished work is satisfactory.
Fantastic job... the accident never happened. :)
Everyone I came in contact with friendly and professional. Seamless repair, cannot tell any damage occurred.
Muchas grasias a todos un trabajo muy profesional muy buenos empleados todos te atienden muy bien muy agradecido con fin auto anaheim
The process was fast and painless everyone was professional and very courteous. Great customer service and I couldn't be happier with the way my car looks beautiful job!
Thank you for making the experience such a breeze. Corey (sp?) was energetic, warm, and eager to make sure I was taken care of and had my needs met. I appreciate the bag she gave me to transfer all my belongings to the rental vehicle. Hopefully I won't be back soon, but if I'm in another accident, I will gladly return.
It was quick and people at Fix-Auto Irvine were kind and friendly. Thanks.
BRENT IS VERY PROFESSIONAL HIGHLY RECOMENDED AS GEN. MGR. HIGHLY COMMENDABLE I'M VERY PLEASED AND SATISFIED.. THANK YOU
Cory and Camryn were extremely helpful. They're greatly knowledgable and thorough with any concerns I've had as far as how the process will go. Thanks for a great experience.
I was very pleased with the service. Katie and James were very accommodating.
Original estimate could have been more accurate. The reason for the increase was due to a pre-existing situation versus something unexpected. Other than that your staff was friendly and helpful.
Very professional. Work completed to spec. Could not be happier. Would recommend without hessitation.
Everyone was so professional and friendly, and they were ontime with what they promised. I liked **** the most.
A very professionally run shop. The repairs to the car were excellant. Couldn't tell there was any damage and the office staff handled the paperwork extremly well. I like the almost daily updates on the progress of the repairs. Would recommend this shop to anyone. Keep up the good work!
As expected. You did an excellent job.
Great work completely satisfied!!!
You did a great job. Would have liked the job to last a little longer to squeeze the insurance for the rental car.
A significant part that required replacement was overlooked. The part was reordered and eventually replaced. People were polite and helpful, but it was a major oversight.
The paint color was perfect, the car looked like it had never been damaged.
Everyone was very nice and helpful.
Great communication throughout the time was in shop. Vivian and hai were great. Went above and beyond and exceedid my expectations. Would recommend to freinds and family.
Great service! Very impressed with customers service. Vivienne was awesome. Will definitely recommend Fix Auto to everyone.
Thank you Fix Auto ????
The work to repair my Jeep Commander was fantastic. The repairs made were so good I was actually glad it was rear ended.The girls in the front desk are very efficient ready to assist and we'll informed. Bob Dotson very professional and you trust him. Very hospitable company. I would recommend Fix Auto Anaheim to everyone who needs work done. I would not go any place from now on. Thank you Fix Auto. Frank L
Fix auto was courteous and always available if I had any questions. I got the car back when they promised it would be finished.
I love your service. I am 100% will recommended your company. Your staff are very friendly and helpful.
Excellent service. Thanks.
The people were nice.
The service was great.
It's nice to have personnel acknowledge you have a concern
Great notification of the process
No second guessing of when the car will be finished
All steps from start to finish were great. First it was a fast and honest quote, and Fix Auto accepted payment directly from the person who caused the damage--which was huge plus. Stephanie was great with her email communications. The FixAuto automated email responses were also great. Last but not least, it seams FixAuto also buffed out a scratch on my trunk which was not part of the repair--and getting the car washed by their team with tire shine on the wheel was a great touch to their excellent service!
Thanks, the job looks very nice. The communication via email has been great.
The service time was ridiculous long 5 weeks. The updates were not accurate. The service agent Vivian was not customer service oriented! Did not understand that I needed my vehicle as I did not have a rental .
Very fast and efficient repair
We understand that the repair was frustrating but glad that it all done.
I am satisfied with all updated messages from the beginning and repaired parts professionally.
It was faster than my expectation.
They had my car fixed in a timley matter, regardless what I read on their reviews, they did an amazing job with my vehicle and loved the text messages regarding any updates or delays. Thank you, Anna
Anxious to talk with someone live!
Fair estimate, excellent service and delivered car in time promised! Would highly recommend to friends!
I wish you had cleaned up the rear bumper for all
The $$$$ I paid. Otherwise --great. Thanks.
still dent on hood and uneven body work,
Very courteous and professional. I especially liked the updates on the status of my car. My car was finished before the promised date.
Excellent repairs, thank you.
Friendly and professional team. This was my fifth repair job with Fix Auto.
Stephanie was very nice & helpful & she constantly updated on what's going on & when Everything will be fixed the staff is really awesome I really recommend this place for any auto repairs
There are grease stains on my headliner. I'm going to take it back in next week to have it fixed.
Fix Auto was informative, efficient, and quick with repairs. The employees had good customer service.
Always friendly. This is my third
Visit. Straight forward professional repairs, high quality finish..
We so appreciate all your help and support keeping us informed through the process. Great job n I'd recommend you to anyone.
Great team from start to finish!!!
Great service. Very friendly staff. Did a great job on my car.
Ladies in the office were extremely efficient and helpful
I really appreciate yor service, I will recomend to my friends..
Thank you again...!!
Great job all around! You guys were very compassionate and understanding and considerate to my situation. Thank you very much for making the repairs so quickly! Shoutout to Jess for being a great associate!!
O was very satisfied with what work was done. It was the most a person can give respect and helpfulness. I really appreciated each person working there, especially the manager. He got it done quick and professionaly, notified of everything that was going on in the process. I am deeply satisfied.
Considerate, flexible and hard working staffs, pleasure get to know this place.
Awesome people to deal with. Communicated very well and kept me up to date on the progress
Thank you for making my visit a pleasant one
Fix auto worked with me so i would be without my car for as little time as possible and you can not even tell what was repaired.
Love being updated on the progress of the vehicle repairs online. Friendly staff too!
Courteous and knowledgeable staff. Constantly updating the work progress.
Nice results. John and the front counter staff were very professional. Will use Anaheim Fix Auto for my next fender bender.
Very satisfied. Thank you
Great service and quality work.
Cory and Bob were consummate professionals, helping with everything from rental car coordination, to holding my vehicle an additional day to recheck an issue. Congrat, and thanks, go out to a team working well together and with its customers.
I want to thank everyone who worked hard on my car. It really exceeded my expectations. They say when something like this happens the car is never the same, but honestly it looks amazing! When I took it in they told me they would leave it like new... Like it never happened .. I am very satisfied on the way it came out.. You all did an amazing job and for that i cant't thank you enough!!! :)
Everyone was super nice, super organized, and super positive. Everything got finished before I thought it would, and everything looks beautiful.
Fix Auto has done repair work on other cars we've
owned and have always done a fine job.
Friendly service that treats you like family!!
Despite Corynn stole my car all is forgiven. Beautiful job on all counts. Great people and service.
The General manager promised me my car would be fixed inside 10 days and it wound up being 6 days. I am completely satisfied
I am satisfied your prompt services - fixing, calling for process and riding.
And one more thing is about mr.Ernan. His smiling and kindness was impressed me.
THANK YOU for your service.
We satisfied with your service.