Vehicle Make : Mercedes Benz
Satisfied with the repair
you were professional,competent and did an outstanding job. I really appreciated that you handled everything,the insurance and rental car service. I was kept informed on the progress of the repair and you finished ahead of schedule.
I worked with Ken from Roche Collision. From day one, he was empathetic to the situation, flexible with getting my car fixed, communicative about the progress, and thorough in explaining what repairs were done. I would highly recommend Roche to others!
Job done well. Roche also seems to have cleaned the car outside and in; an unexpected service. The updating e-mails were very helpful for my scheduling.
The entire process was excellent. The work was done beautifully, the insurance was handled by Ken as he said it would be, and the work was completed on time. I liked the email communications which kept me in the loop on the timing of the work. Best experience I have had with auto body repair work. I would highly recommend Roche Collision.
You guys are perfect. Thanks!
You were terrific from the first time I entered the office. The estimate was highly, highly reasonable, and the final bill came to that. You had the car ready early. I recommend your services without reservation.
Ken and team did a great job! So easy for us and car looks great.
At the initial appraisal, I was quoted an aggressive timeline of 3 business days. Once the relevant parts were disassembled for internal examination, more damage was identified. A part was required that took unexpectedly long to arrive. And the car spent more than one day at the dealership for testing.
Ultimately the Repair took 7 business days. This was frustrating but the Roche collision team did an excellent job communicating the evolving issues.
They communicated with me well and responded any questions I had in very timely manner.
I am very satisfied with them. I recommend strongly to anyone who needs repairs on their cars.
Very accommodating; very professional; good communication and good turn around. Very satisfied.
The car looks lovely. The repair was impeccable. Dealing with Ken was a pleasure.
Car looked great, I really appreciate that you guys cleaned it as well. Staff was helpful and friendly.
I give my highest compliments and appreciation to Roche Collision. From the moment that I contacted them, my car and my car needs were so well taken care of. Car rental was seamless, updates were given and they even remembered how I had to back out, when I went to pick up my beautifully serviced car.
All I had to do was bring the car in and pick it up when it was restored-Roche served as the middleman between me and my insurance company.
This is the second time I have used your services, and I've been happy every time. This, despite the circumstances. Thank you for making a difficult situation easier.
Excellent service and great customer care! The folks at Roche kept me up to date throughout the process and delivered on their word. I would highly recommend them!
Unbelieavably efficient and friendly service with constant communication about the repair process. When all was said and done, it felt as though I had nothing to do but drop off the car on one day and pick it up a couple of days later.
Great service. Appreciated the vehicle detail and cleaning performed. Took care of the rental car needs as well.