Vehicle Make : Land Rover
Simple & easy process.
Well done ahead of schedule
Trevor was clear in explaining the repairs, timing, and provided updates on a weekly vasis. Delays in completing the work were due to winter holidays and not under his control. The car looks and runs great. .
Trevor understood my concerns and followed through on our plan. His team was friendly and courteous at all times. I felt he understood the lack of knowledge i have in this area. I appreciated the updates he provided along the way. He provided me transportation as needed. He made that extra effort! Thank you Trevor.
Everyone at the shop was completely wonderful. I would recommend them always. Thank you Trevor
Trevor was excellent in greeting us and assessing the damage. Very thorough
In explaining the process and time of repair.
Exceptionally nice office with all personnel having pleasant personalities.
Pickup of the vehicle was without a glitch. The repair was gone over with me, car immaculate, signing of papers in the office and we were on our way.
Very impressed with the overall experience. That young attractive lady at the front desk expedited and explained the paper work.
Trevor was amazing with keeping me up to date on my repair. Thank you all for putting my car back together.
They got my car done quickly and it looks amazing!
Trevor and the entire Pacific Elite crew, outdid any expectation I could have had. They helped me to unload /reload things from my car to rental vehicle. Trevor really took time to explain everything not only in person, but through text and follow up phone calls. I've been in an accident before and this is was by far a night and day experience. My husband who works for USAA recommended this shop because he values and trusted their work, and I'm so happy he did. No one expects to be in an accidenr and have that be the rest of their day/week, but they happen. I am going to proactively tell my friends about Pacific Elite and Trevor, so that they have a plan when something you don't expect happens. I really want to thank all of you for your help getting me through a rough experience.
Your team was awesome. Work looked beautiful. Thanks for the quick service. I would recommend u guys anytime!
Vehicle Make : Volkswagen
Well done, Pacific Elite! The car came back looking perfect and clean as can be! Very pleased to do business with such excellent people.
Outstanding customer service by Trevor! Very pleased with Pacific Elite and the entire staff. ????????
Trevor gave good customer service. He was very helpful when questions were asked. I would recommend this body shop to friends.
Vehicle Make : Volkswagen
Service was excellent. All staff was very kind, especially Trever. Thank you!
Excited about the quality of work and the personal attention they gave me.
The hood wasn't fixed properly
Professional, responsive and in control. They are great. AAAAA!
You guys were absolutely fantastic. Great communication in the shop and through the week. You made it happen on time and were even flexible with my pickup time. I wouldn't hesitate to recommend you to anyone. You are doing it right over there. Good work. Thank You.
I'm very happy with my car. They came in a week ahead of schedule. Everyone there was very nice and Trevor was supper in handling my car. Keeping in touch with me and just letting me know where we were with the car. Very satisfied and will recommend your operation always.
Excellent service by Trever and his team. They took care of my claim and arranged for a rental car to pick me up from the shop in no time. I would definitely go back to this place and will recommend to friends and family. Thank You!
Great job! Very efficient.
Trevor followed up and took care of the car. It looks great.
Very good customer service by Trevor. Tell the paint guy that he did masterful job.
Trevor was absolutely fabulous in every way!!! Above and beyond anything I could have expected. Thank you.
Best Collision Center ever! Trevor was amazing and extremely helpful. I have already started recommending this collision center.
very helpful and thorough
Excellent service and car looked great
Mark and his team were awesome! Great service, great follow-up, and everything done in a timely fashion! The car was clean and ready to go! Highly recommended!!
Fantastic customer service and very professional! I couldn't be happier with how my car turned out!
Trevor was awesome, he went above and beyond. Very happy with CSR and updates. Great craftsmanship on the repair.
Trever was awesome! Great customer service all around
They always do a good job. My car looks like new. Service is great.
You guys are awesome!!! Thank you!
Excellent service and communications.
Trevor and his team are first class!
Excellent service and wonderful employees. From the receptionist to the service texts. Thanks you!
The job was done to perfection and what I appreciatedo the most was the communication I was kept in the loop along the process. I knew what was going on.Thanksgiving you very much
Trevor Peterson and his team of techs were great
Car looks great, work was done quickly and status updates were great to have. Final price less than the original estimate was also a nice surprise.
Trevor was awesome, kept me informed the whole time. My car was washed and super clean when I picked it up. And the repair looks great!
Vehicle Make : Land Rover
The entire staff was cordial and professional. Trevor was on top of every detail and did not wait for me to call but was proactive the entire process.
Trevor was great. My car looks fabulous.
Really top notch service!
Excellent service and excellent work
Trever is the man! Actually the whole organization rocks but the customer service is so good. I am a customer for life
You folks did a great job. Quality and customer service top notch I would definitely recommend your company.
Great service and a first class repair!
Trever was great. Very honest, accommodating & friendly. Made the process smooth & easy! Thanks!!!
The total experience was fabulous. I have delt with body shops before & nrver had such wonderful service. The staff is great. I've already recommended the Costa Mesa Pacific Auto Elite to a couple of friends. My car is perfect. The service could not have beeb better. 5 ????? as far as I'm concerned.
The text message updates were very convenient and reassuring. They made this experience much more humane.Trevor and Lea were professional and welcoming. Amazing service all around!
The staff was very courteous and my car was finished very quickly. The car looks great and looks like nothing happened to it. I am very happy I took my car to you guys.
You are approaching the consumer in the proper manner. Keeping me informed was an excellent service. I looked at the hood and it appeared professionally done. Keep up the good work.
Great repair, finished faster than expected time. Great customer service. Definitely would recommend to anybody needing repairs.
Not only was the repair excellent, but the car was cleaned inside and out.
Customer service was excellent...the process was quick,easy.
I am extremely pleased with the service provided by your location on Placentia Ave. The service writer Trevor, and front desk staff were very polite and knowledgeable. Repairs were completed quickly and looks like new. Our second time here in a year (keep getting hit by other people). Keep up the great service!
My BMW was fixed good as new, ready a day earlier than promised, and I was thoroughly satisfied with the service. This was my second time using this facility and my last experience was just as satisfying. I would never use anyone else.
Very helpful dealing with insurance for me and organising rental car. Repair work looks amazing
Trevor was fantastic. The work was fantastic and thanks for washing my car.
You guys were great as always. This was my second experience with you. You rate number 1 in my book. I will always use you for any work needed!
Great customer service. Respectful, good communication throughout the whole process Thank you. We would definitely come back and fur sure recommend. Thank you mark????. We appreciated the honosty and having the estimate given, no hidden costs or surprises, thank you. The work looked great, the bumper and color looked brand new, great match. Thanx again, appreciate the kindness
The customer service was excellent and the attention to detail outstanding. It was an easy and effortless process! I would recommend them to everyone!
Fantastic work, fantastic service!!! Thank you all so very much. Will recommend pacific elite to friends.
Hope I never have to come back to any body shop again but if I do, I would not go any place else!
Very professional -- in every regard
Trevor helped me through every step of the process, kept me updated on everything they were doing and also how my claim was doing! My car looks great too. All around very satisfied!
Great service. Thank you.
Not only did TRAVIS PETERSON and Lia Owens treat me like a member of their family, but TRAVIS made every effort to help me with my car. He arranged his schedule to accommodate me in every way. I then got my car back and he had done extra cosmetic repairs and when I thanked him, he said, that's how we treat our customers. He arranged to have my car taken to my mechanic just after the repairs that TRAVIS did. I just got my car back from my mechanic to find that all of my windows had been washed and the whole car was vacuumed. This was such a nice surprise. I will be writing a letter to the president of USAA to let them know what a spectacular company Pacific Elite, one of the ones that USAA recommended, truly is. TRAVIS even called around to get a better price on a part that I needed and saved me another 200.00. This is the best, most honest, kindest, classiest of companies that was lucky enough to encounter. Yea to everyone and thanks so much. Brett K
Such a great and easy experience!
Had to bring car back due to things not working after repairs.
I will come back if I ever need your service that is thy 3rd time
Trever is the Man! He kept me updated about the progress of the vehicle everyday and any issues that came up, he did not hesitate to call me. When I have a vehicle issue, I will only work with Trever at Pacific Elite. No one else.
Trever has worked with me before and I have always gotten positive results.
Give that man a raise!
Always great and quick service! I love the friendly staff and eagerness to help! Will definitely recommend my friends to your shop
Thank you so much for a speedy repair and for wonderful customer service! The staff was so friendly and made sure I had a wonderful experience.
Absolutely wonderful customer service that went above and beyond to take care of my convenience including giving me a ride. The car was taken care of very nicely with a high quality finish to the job. Thank you so much for your professional work and conduct.
Thanks for the quick and thorough job on my Jeep. Results were outstanding, great service
Trevor was excellent in getting this done , seeing me through it and keeping me informed throughout.
I think you have some of the best customer service is have ever encountered.
Excellent customer service! Repairs done made the areas damaged look brand new!
I really appreciated the communication kept with me throughout the repair on my car.
Great service all around!!!!
Loved the updates every couple days
Speedy but great service
Car turned out perfect
Excellent job! Trevor was terrific.
This was my 5th experience with Pacific Elite, which always did a great job, in short amount of time! Thank you
I was impressed by the quality of the repair and timeliness to complete the work. Mark McNeil was awesome to work with. I will recommend Pacific Elite to my family and friends.
Great company to work with. Excellent communication. Car delevited earlier than promised and in excellent shape. I hope I don't need to use another shop, but if I do, I'd gladly return.
Trever Petersen and his staff were fantastic!
You guys did great job. My car looks brand new again. I thought getting the texts updates was a huge value. Thanks for all your help.
Best customer services. This exceeded my expectation. The staff kept me informed of the progress periodically. I will definitely refer your services to my friends when needed. Thank you very much!
Very professional shop. professional work. Professional people. Will come there again (but hopefully not too soon).
Fantastic experience at Pacific Elite!!!
Id have sent this review earlier but lifes been throwing a lot of challenges my way lately.
Trevor was amazing every step of the way. He goes above and beyond in making sure I was up to date with all the changesm communication level was top-drawrr!!!
My car is just beautiful agaim!!!
Excellent job on paint shade matching and the work is flawless!!!
Please let me know whp detailed interior of my car/ it was a superior job.
Telling eberyone I know about Pacific Elite. Youve earned my respect and trust!!!
Thank you very much for being so amazing!!!
Best service of this type ever encountered!
You guys are always great!
Always appreciate the attention to detail and warm customer service Iin Costa Mesa. Everyone is terrific communication is splendid job is always well done!!
Would not take our cars anyplace else.
Great service great follow up
Vehicle Make : Volkswagen
Trever and **** provide outstanding customer service. Clear communication from start to finish, reliable, knowledgeable, genuine, and trustworthy. I've had lingering issues from an out of state (no-fault) collision, and they've been tremendously helpful with the process and fully resolved my alignment and electrical issues. 110% satisfied and as long as we live in the area this will be my go to location for mechanical auto issues. Thank you!
Everyone was great and very helpful. Made the process very easy.
Done completely, on time. Good pick up and delivery
They arranged my rental car, called me with status updates and went above and beyond my expectations.
This is my second time using this location and I would definitely recommend them to others.
Trever is a stud. Awesome customer service, even finished the job a day early!! 5 stars
Trevor was amazing!!! He took customer service to a whole other level. Excellent!
Superb service. Can't say enough good things
About the whole experience.
Fast turn around, excellent customer service. Frequent communication about the status of my repairs through text messages was appreciated. Trevor was very professional and accommodating. My car looked great! Thank you for a job well done.
completely satisfied with work on Canyon. 1 problem is with Mercury Ins, they have not sent the check to me as I instructed! Any suggestions? .. r muniz
I was very impressed with how much Trevor kept in contact with me the whole process. Very grateful for how I was treated, usually I feel taken advantage of because I'm a female, but I never felt that way here.
Fantastic communication. I would recommend to friends.
I was very happy with the help I received from Trever. He was very clear in what to expect and super on top of keeping me up to date with the latest progress of my vehicle. My vehicle looked great when I picked it up, which was also earlier than expected. Thank you Pacific Elite!
The staff were very professioal & made sure all the details were handled for me rental car etcetera!!
Great communication you kept me update to do date with everything you did. Great job on my car would definitely recommend you to all my family and friends
Everything was very professional and the quality of work was fanomial. I have no complaints and I would recommend this shop to everyone. Thank you Pacific Elite.
Trever was amazing! He made sure I was comfortable with my services and was timely. I was VERY pleased with the whole experience. I would (and will) recommend pacific elite to any and all friends of mine. Also, my car was so clean and wonderful to return to!!!! Such a treat to deal with a professional well equipped team! Thank you! Chelsea F
I am very happy with the results , the time frame was great faster than expected
I loved the communications I received by text
I was very happy working with Trever
Trevor Peterson was exceptionally professional in explaining what needed to get done and communicating progress on an ongoing basis so we could plan around the repair. His demeanor was down to earth, cool and calm. **** was also caring and meticulous in handling the administration. The work itself was of high quality and we appreciated the detailing. Many thanks
I've had dealings with Trevor and trust my car with him. Hopefully I won't have a need but should I Pacific Elite is where I would take it.
Thank you for taking good care of my car.
Great service good communication and got the job done quick
Thank you for doing such great job on car. We receive excellent service from Trevor Peterson throughout the whole process. He kept us informed of the progress with Text messages and phone calls. We highly recommend Pacific Elite.
I'm very happy. My car looks like new and best of all, I dropped my car off on Monday morning and had my car back on Wednesday. It doesn't get any better than that. Great service and great staff. On a scale of 1 to 10, (10 being best) I give Pacific Elite a 10.
Excellent staff and body shop. I made the right choice and now I will refer you to anyone that needs body work. Thank you for being so prompt and professional.
Your center does great work and the communication is excellent!
They very professional and out preformed my expectations. Trevor kept me up to date on all issues.
Everyone very professional and friendly. The Waiting area was VERY clean and inviting. Car was ready ahead of schedule. Received personal telephone calls every few days telling about the progress of the car. Mark McNeil Was very professional and helpful.
Wonderful approach in working with the customer for job well done. Thanks. Wendell & Barbara Sawyer
Staff was very friendly and helpful. I didn't have to worry about a thing. Thank you!
Vehicle Make : Volkswagen
Prompt and professional.
Your company does good workmanship and I am very impressed with your flexibility and collective talents.
Best regards to your continued success.
Thanks for your great service
Chris was great and this was the easier part of my accident process. Thank you!
Everything was handled efficiently. Service was first rate. Regular updates about progress on the job were especially helpful.
High grades on:
Used BMW parts
Quick turn around time
Car was washed and clean inside and out at pickup
Made paperwork/insurance easy
Nice clean facility
Items to improve:
Left a part off on the inside of the driver side but I was able to snap it back myself.
The side rear panel on drivers side that was replaced is not as flush/smooth as the passenger side ....sticks out slightly.
Great communication throughout process. Vehicle well repaired to like new condition. Thank you.
Trevor was amazing as usual! The whole team did a great job. It's why we come back again & again. Thank you!
Pacific Elite is a well run clean business.The end result wad a repair that could no one could ever detect.I would recommend this company to any one in need of auto repair. Job well done.
Home run! Trevor and team did a great job, and the car was spotless. Thanks again for A customer service. My wife and I are very happy customers.
This is my third repair there. The service has always been exceptional!
Trevor did a great job keeping us informed, the shop guys produced an excellent result.
Trevor at the Costa Mesa location gave me great service and continually updated me on the repair progress. He made this a good experience.
The reason for my visit to your body shop was due to a car accident, so that's never a fun thing. BUT on the bright side, it was probably the most positive experience I've had with a car repair and a huge part of that was having Chris as my main contact. His follow up and positive attitude were incredibly refreshing, so thank you!
Trevor, Was very kind and personable.
I was always kept up to date on how my car was doing.
A very nice experience.
Thank you! Trevor
Sincerely, **** C
Prompt, and professional. Great job!!
Car repairs turned out well. Chris was knowledgeable and helpful. Thanks again.
Everyone was awesome and very helpful
Best service I've ever had on my car! Great communication! I highly recommend them!
I've never been in an accident and getting rear ended was an experience I will never forget. Your teams sense of urgency, caring hospitality and professionalism eased the pain of the entire process.
I will recommend you to all my friends and family!
A loyal customer for life,
Great job as always, and quick too! I loved the text updates.
It was so pleasant to work with Trever, every step of the way he was honest and I felt like I was his only customer, and I know I was not, I hope I don't have to use his service again, but if I do it will be Pacific elite I use.
Very professional and good communication with the costumer. Very quick with repairs. It makes you feel safe to trust them with your. It kind of feels like your is in a spa.
We were very pleased with the work on our vehicle
Excellent service excellent communication excellent follow-up would recommend yours body shop to any of her friends
Best customer service. I wouldn't take my vehicles any where else! I will highly
recommend Pacific Elite.
All of the front office staff were extremely helpful and courthouse to me. The workers in the back did a beautiful job repairing and painting my damaged bumper on my Volvo.
I have used the same crew years ago before the change in owners and they continue to be professionals in all aspect of their jobs. The company can be Proud to have such a great group working at this location that customers like myself will refer friends and family to. Thank Them All for me.
Everyone was really polite. When I first got into the office, Mark helped me assess the damage and was very assertive. Also, repair times were a lot quicker than reported. When I couldn't get a ride to the shop, Trevor arranged Jose to come pick me up, who was also very patient while trying to find my location. I also appreciate the detail your shop gave my car. Thanks!
Excellent repair! Can't tell there was ever any damage. Thank you!
Such a great experience. They walked me through every step of the way and kept me updated and informed at all times. 11 out of 10 stars!
Pacific Elite personnel and especially Trevor, made this experience non-stressful. I was kept up to date on the stage of repair the car was in and also with any delays that might happen. Trevor offered to find me rates on a rental car and made sure that I had transportation during the repair. The car was returned to me in beautiful shape. It was clean and I could not detect any place where the vandalized damage occurred. I will recommend this center to everyone. My grateful thanks. J. Lecocq
This is the most amazing group of people! I was kept in the loop on every step of the way! Trevor you calmed my nerves and kept me from pulling my hair out. My ford had less than 13,000 miles on it and was almost totaled. It is perfect now and I will always refer pacific Elite to anyone and everyone needing prompt efficent service and the very best care!! Love you guys!!
I had a very good experience here. The work was done well and in a short amount of time. Trevor and the staff were incredibly nice. Thank you!
They are a good workers they explain to me everything about they fixed my truck before and after. They did really a good job.
Trevor was awesome and made my experience very easy and very convenient, as we all know these incidences can become a real headache. Thank you for your great customer service and satisfaction. I highly recommend your facility.
Great Job and service was excellent
I am really impressed with the quality of service, combined with the interest trever took in providing me with information all through the repair time. The car was repaired in an unusually swift time and the whole process couldn't have been easier for me.
I had a great experience with you guys, especially Trevor. He kept me informed the whole time. Was friendly and efficient. My car got done sooner than I expected, so that was great. My car came back so beautiful, and that's hard for an 11 year old car. So clean! Thank you so much and I would recommend you guys in a minute. Thanks again, Rose ****
This is my second time to do business with you. Thank you for getting the car repaired so quickly!
Quality work and friendly demeanor at a reasonable price
Trever is AWESOME to work with.
My experience with Pacific Elite was outstanding. The entire staff was great to work with, especially the lead manager, Trever. He provided exceptional professionalism throughout the entire process. He provided a full and detailed repair bid, arranged my need for the rental car agency, and finished the job a week ahead of schedule, of which I found remarkable. The customer service and the repair work was excellent. I would highly recommend the Pacific Elite Collision Center in Costa Mesa to everyone I come across the is in need of car repair work.
Best Regards, James F
I really appreciated how quickly they finished my car as well as keeping me updated on the progress of the repairs
Everyone with whom I dealt was friendly, helpful and efficient. You did a great job . Thank you.
Chris and **** were great!
Trever did a fine job of keeping me informed and explaining the work that was needed.
I would never take my car anyplace else.
I was super impressed by the customer service. My vehicle was scheduled to be done on a certain day and it was actually ready 2 days early, with a tank of gas and the best car wash it's had in awhile. Thank you to Chris for all his help!
Very timely and professional.
Excellent condition returned you can't tell anyone was ever texting on their phone then screaming as their cars tires howled like a spoiled child and the vehicle slid at towards me as if it were practicing an ice ballet on dancing with the stars.
I really appreciated the follow by Trevor...he kept me posted on the progress. You did a great job with the repair and the car looked beautiful when I picked it u today.... It look brand new
Very professional and responsive.
Fast, excellent service. Even got it done a day early. Very pleased with the results and it looks brand new, inside and out. Never seen it look so good and the repair is flawless.
Thanks for the superb job.
Vehicle Make : Volkswagen
excellent customer service, communication and work with a quick turn around!!!
good customer service; work was completed on time. Trever was very helpful
It is good to have a company go the extra mile in taking care of its customers
Chris was great, communication perfect actually over the top for myself based on past companies so very much appreciated
Your facility is very courteousness to your customers. Also Chris is a professional in what he does much appreciated!