I am extremely satisfied with the person that was keeping me updated daily (Ivan). I am just very dissatisfied with how long the experience took. I had taken my car to Caliber as it was the closest place that my insurance said would give me priority. The Long Beach facility said they were way too busy and asked if they could send it to another facility. I said yes. Expecting my priority. But then it took almost 2 months to get my car back. Yes, it is in wonderful condition now that I have had a chance to drive it. But 2 months? This was not 'Restoring the Rhythym of MY Life'.
Very professional. Great communication.
Everyone was amazing and incredibly professional. Such a super experience. Thank you all so much.
Edgar and Ivan were very helpful and courteous.
Car looks good, very nice staff
Keep up the good work. Adam, is the Man.
Customer service and repair work get a 10 out of 10. Seriously, great job.
It took a little longer than expected but my car is great. I feel like it is a new car. Thank you.
Very good customer service. Kept me in the loop the whole time
Excellent followup and service and the repair job was excellent
This is the third time I have used Caliber Collision's services, and I wouldn't trust anyone else with my car!
Service was quick, work was perfect, and the staff was informative. Never thought collision service was this accessible.
Yes, they did a good Job in my truck, and they didnt take to much time. Tamo you Caliber collision.
staff are friendly and professional.
Vehicle Make : Mitsubishi
I'm terrible with names, but it doesn't really matter. Everyone with whom I talked and worked regarding the repair of my Montero was extremely professional. The repair work is perfect. I will recommend Caliber Collision at any appropriate moment.
I didn't expect to have my rim plastic dipped since it was just plastic dip but am grateful thanks so much
Great & speedy service. Thank you
Mauricio was awesome. He made sure from the time I came in to the time I left I was taken care of. He was more than great with his ciatomwr service and personally I think he needs a raise and promotion. He kept in contact with me throughout the process and made me feel I was in good hands. I'm honestly very satisfied with the service and Mauricio DESERVES A RAISE ! ! !
Completa mente satisfecha con el trato desde el principio al fin y gracias por su ayuda definitivamente Los recomendaria a toda. persona gracias a su equipo ???? Prometieron y cumplieron y lo mas importante q le Dan tiempo al cliente . GRACIAS Caliber Collision. 7/8 / 2016.
They did a good job in only a few days repainting two scratched doors and addressing some other issues. There was an issue with some loose bolts in a repaired door that I didn't notice until I got home. I brought it back a few days later and they fixed it on the spot for no additional charge, even fixed an issue with the window on that door. I was very pleased with their service. Very professional, friendly, and courteous.
Edgar & Jerry are very efficient!
Simplicity is so hard to find these days. Thank you for making this a simple process for us.
Very courteous and helpful. Kept me well updated on the status of my car. Made it very easy process for me.
My car repairs were completed quickly and the car looks great! The entire team was knowledgeable, courteous, and professional. This is my second experience with Caliber Collision, and I would recommend them to anyone!
Absolutely loved being kept uo to date on the progress
You guys were 100% on it from the get go, great service, great employees and great work. Very happy with the hole situation, very professional.
We are completely satisfied with the service we received by Caliber Collision. The service associates were so very polite and are very knowledgeable.They were on top of everyting needed for the repair of our car. We got e-mails on the progress of our car that we truly appricated. The overall experiance with Caliber Collision was Excellent from begaining to end ! Mrs Susan Cook
Excellent service I can't say enough good things about Caliber!
Everyone we worked with was so helpful and extremely courteous and professional. The car looked great when we picked it up. Thank you for a job well done!
The entire staff was professional and very amicable throughout the whole process. Your body shop was chosen for me by someone else's insurance, and after this experience, I would absolutely consider getting work done here again. Thank you for being so helpful.
My vehicle looks great! Jerry and Edgar were friendly and the service was excellent!
Vehicle Make : Volkswagen
I disliked that twice in a row I was not contacted to be told that my car was not yet ready. I dropped off on Wednesday, with an expected date of completion to be Friday. I received no communication until Monday when I had to call to find out what the deal was. Even then my car was still not done, and wasn't done until Tuesday evening. I ended up having to wait to pick my car up til Friday because I had work and doctors appointments that prevented me from being available. I was disappointed in the lack of communication, especially with the texting system which should have been more reliable.
Great crew. Very helpful. I was a bit flaky about getting my car in and they were very patient and helpful. When my vehicle was complete, it looked brand new. Thank you for taking great care of my vehicle.
I'm very satisfied with the work that was done on my car. Thank you so much.
OVERALL EXPERIENCE WAS GREAT
Great experience, highly recommend
The staff at your Ventura location are the BEST! From beginning to end, I couldn't be happier!
Professional, knowledgeable, friendly. Would highly recommend your services!!!
Your staff was incredible! I couldn't be happier with the customer service that I received. I would recommend your organization and company to everyone I know. Great job and thank you to everyone at your company.
Excellent customer service from start to finish! I will always recommend Caliber Collision because they have high standards and always go above and beyond.
Jerry did everything phenomenally well. I appreciate the follow-ups and will definitely recommend him to friends and family.
The repair work on my bmw was top notch. Thank you again for making my car look like the day I purchased it.
Customer service was excellent. I will recommend Caliber Collision for any repair work. Very professional and friendly too.
The text updates were very reassuring. Associates were very professional. The results were even better than prior to the accident. My only suggestion would be to over estimate the delivery time and date and then over deliver by it being done early.
Best experience of any car repair, in fact, best ever car repair, service or purchase based on my 60 years of driving!
Very honest , good communication
Paint color does not match. Cargo net missing. "Sport" and "Eco Boost" logos missing.
Great service, very professional would definitely use again!
Excellent customer service and would go back again for future repairs
Fernando and Edgar were both outstanding representatives of the company.
This was a great experience. Everyone was nice and professional. Sergio gave us a great price and returned our unexpectedly quickly. A.
I'm glad to know that there's a professional team of people putting our life's back together. Thank you All.
The customer service I received was excellent! Thank you Caliber Collision for exceeding my expectations in all areas of service.
Your company did the best job my car looks
super nice better then I had expected thanks
Kenny is a top notch dude, as well as the rest of your staff. Everyone was very polite and easy to talk to. The speed at which my truck was repaired blew me away, the quality of the workmanship was just as impressive as the how fast it was fixed. As someone who works in the auto industry I have been to many body shops but yours is clearly a step above the rest. I will make sure to refer everyone from my co-workers to personal friends and customers to you guys! Thanks again!
The service and communication were so much more than expected! The quality of workmanship was excellent. A very pleasant experience
People and service work
Very good service Thank you
Excellent customer service! I am so happy that Kenny made sure I was happy before I left after the repairs. Did not feel like I was going to a body shop, it felt like I was going to see friends that I have known for a long time. Everyone was very friendly and personal-able and made feel confident with leaving my car with them. Excellent experience! Thank you everyone!
Vehicle Make : Mitsubishi
Kenny and Edgar are great examples to your business. Kenny is awesome and he is such a people person. He is always friendly, has great customer skills,
Vehicle Make : Mini Cooper
Too many text message surveys
I appreciated that Fernando stayed in touch the whole time. Thanks, Tim
Please send your survey to
You did a great job.Thank you.
Great professionalism! Keep it up
The personnel who handled my case were all top-notch professionals. They were courteous, prompt, and made the procedure easy for me. I told some friends at the dog park tonight about my good experience there at Caliber. Hats off to the guys who work there! Oh, and my Mercedes looks beautiful!!!
Couldn't be happier! The car is back to brand new thanks to your great team in Ventura! Kenny and Edgar were some of the most professional people and the best customer service interactions I've experienced in years.
Thank you Caliber for having such great employees. They are great assets of yours!!
I'll be sure to refer family and friends to go see your Ventura team when they are in need.
The staff make you feel important and cared for. An excellent experience.
Great customer service! Edgar and Kenny were
So polite, nice, and efficient. I have heard great things
About Caliber. all true! Thank you !
I am very please with the service that Caliber Collision gave me, you were very professional and courteous, once again thank you for everything.
Kenny Wise and Edgar are a credit to your Company.
Kenny kept me informed and returned my damaged Lexus completely repaired and "**** & span" far beyond my edpectations. Edgar was a big help getting my rental car from a tardy Enterprise and always friendly and knowledgable. PLease Thank them Both,
Kenny did a great job. I felt informed and aware of what was happening and when. The work was better than expected and the car was well detailed.
good experience. Above and beyond expectations
Vehicle Make : Volkswagen
Caliber Collision staff were helpful and supportive throughout the repair process. I wanted to turn in my rental car before the weekend, and your staff made it happen, even though they found more damage under the bumper. We are completely thrilled with how the car looks. Thanks a million.
Vehicle Make : Volkswagen
Very friendly service.