I received a text message that my car was done and it said I would be called with info on picking up vehicle. I was never called. I called Mike at the Lakewood shop who was very good at keeping me informed along the way. He informed me that it had been towed back to the Auburn shop that morning and that themt should have called me. I checked my phone several times during the day but no calls no messages. I headed to the Auburn shop at 4:30 pm where i saw my car sitting out front. Went in and gave my name and said I was picking up my car. the man said they didn't have it. I informed him it had been towed back to them that morning. He went to check and a female came out of the back and said to him that I had a deductible due. I made a comment as to how someone dropped the **** about calling me with the information however no one offered a simple apology for the lack of customer service. When I went to put my items in my car the paper mat used in the driver's side floor area was crumpled up and the side of the vehicle was mud splattered so no one had done anything with my car after it was towed there. The messages received was "You aren't important for us to do our job "
Thank you for the great and quick customer service and accommodating to my schedule. I really appreciate it.
I just wanted to say thank you for fixing my vehicle. It was damaged in a parking lot while I shopped before I even made my first payment. Whoever did the damage did not stay and claim it. Everyone was very nice and made me feel welcome. And my baby looks beautiful again. And washed. Thank you for washing it.
Wonderful work can't even tell there had been damage. Car looks great and the people were professional and pleasant to work with. Will recommend this location to friends if asked for a recommendation.
The staff was friendly, the repairs look great, and I love that my car was detailed when they gave it back to me. A job well done!
Everybody was friendly, fast, and professional.
Kept me in the loop on how repairs were going and when it would be complete. Answered all my questions before I could even ask them.
Quick and easy, staff was super nice too
The vehicle looks great and my mother loves it. She is excited and is looking forward to driving her vehicle again. The damages are no longer noticeable and you it looks brand new. Thank you!
My experience with Abra regarding car repair was superb. The work was completed within 4 days, the work was excellent and I was kept updated daily on the progress of the work. I am a happy customer and will recommend Abra to anyone.
Start to finish this was a great process. Thank you for working so well with USAA and Enterprise to help me out.
Mike was very thorough and kept me updated daily. He explained the repairs when I picked up my truck and answered any questions I had. Very professional.
The best customer service I've ever received, truly caring team that's mindful of logistics and customer satisfaction.
Great customer service and attention to detail!! Thank you so much for taking care of my love aka my car!!!
I told the gentleman helping me that there was something wrong with the door and he didn't do anything to try and fix it. Or set attempt to set up repair at a later time.
You guys were fast, respectful and just simply amazing! Thank you so much!
I rate your service and 10
Here is what I experienced your company was prompt and precise I did not have to wait very long to get my car in and the job was done very fast and excellent I will bring my mini Cooper to your facility so that you can re-painted I am that satisfied thank you so much
Well I was called to be let known my car would be getting finished. They wouldn't hold it over night so I could personally come by in the morning. I wanted to go over the work. Car got dropped off by tow truck. Either way ther is overspray on my windshield. The areas that received paint look like there is too much metallic flake. Either because old paint is obviously older when compared to. Idk be nice if they would cut and buff the rest of the vehicle so the paint would blend better or actually paint match instead of just spraying with factory color code.
I enjoyed the text updates and phone calls to let me know the status. Also, when it came to dropping off my car and picking it up it made things a lot easier that ABRA took care of communication with enterprise rent a car. Thank you for the wonderful service!
10 out of mothafucking 10 just glad to have my reptar back and to full vrrrrrroooomm
Very friendly staff and you answered all my questions and made this repair faster than I was told it would take . Me and my family are very thankful for your quick repairs to are only family car and working with all state insurance company. You have all my future business and will recommend your shop to family and friends. Thank you, harding family.
Fast professional service
The customer service and work completed at Abra Auto Body was exceptional. We will definitely be returning for any future auto body work.
Thanks for the fast, friendly service. I was impressed with the notifications and calls to keep me updated about the progress of the repair work.
Team was very informative and transparent. The team understands how difficult it is to deal with post collision stress.
Professional attention and customer service throughout the entire experience.
The service was really good. My car got fixed quick. I'm thankful for them fixing my car.
Whoever moved my Honda upfront for pickup, hit the fog lights on my suv & when I came to pick it up the battery was dead. So I would suggest driver needs to be a wee bit more careful.
This was my 4th vehicle this year (2016) that I had Abraham repair. I've came back those four times to that particular store (Lakewood,Wa) for a reason. They do really good work and Mrs.Terryl is funny and keeps me laughing. Thank you all for help, assistance, and quality of work.
Quick and great customer service. Keep up the good work!
I'm very satisfied with Abra's workmanship and fast service. This is the second tine we got our Honda Pilot serviced with Abra. Keep up the good job!
Quality work and a great staff made the repair easy. Thanks for your informative information and for managing the insurance piece. Jill
I had a wonderful experience, everyone was very professional and welcoming. All my questions and issues were answed expeditally. Had a great experience and will happily refer your company to anybody that requires your service.
Thank you for the excellent service. I appreciated the update calls.
Customer care was excellent. The work was reasonably priced, work was done on time, and the quality of the work was great. Thanks!
Everybody was very professional and friendly. As far as I can tell the repair was done right the fist time and my car was returned to me when they said it would be and it was very clean. Thank you all it was my pleasure working with you.
It was very good communication and very quick
I have gone through Abra before, and I absolutely love them! The staff is user friendly, and always keeping me update on what was going on with my car. And I loved how clean my car was when I got it back!
Very fast and thorough. I was taken care of from the first moment I walked in the door till the day I drove away with my car completed.
I like the work that was done. I didn't need to be called everyday while it was getting fixed, but I'm sure some people like the high level of communication.
Vehicle Make : Volkswagen
My husband and I were well received from the initial drop off of our vehicle until it was picked up by the entire staff.
We were shown complete professionalism!
Thanks for all the hard work, great communication, and care!
They were very professional. They also took very good care of my car. I appreciated the fact that they kept me updated every time something new was happening on my car and they told me everything that they were doing to my car. So I will definitely recommend this place to people.
The team was quick, friendly, and kept me well informed throughout my vehicle's repair process. Completely satisfied with all aspects of my experience.
Car looked great. It was cleaned inside and out. However, my license plate bracket still hasn't been installed
I was worried my car wouldn't be ready in time for my planned travel. They told me they would have it done and they were honest with their words. I am a satisfied customer. Thank you!
Brandy was very helpful, polite and a pleasure to work with. She coordinated my rental car and made it a seamless process.
The repairs were done ahead of schedule and Mike was fantastic about calling with updates. Very polite and genuine.
I love the text message updates.
Overall a great experience! 5 stars
Very professional, quick repair time couldn't even tell I was in an accident. Txt updates kept me at peace of mind and the date they set for the car to be done was 100% accurate 10/10 couldn't be happier with the service thank u so much
Everyone was helpful and friendly. The work on my Ford Escape was fast and well done. The job was done two days early. I appreciated the text updates, and was pleasantly surprised to hear it was done so quickly.
I wish I could say completely satisfied, but there were still shards of glass on the driver's seat and a chunk of glass that was in the door (where you grab to close the door). And, my door lock wasn't properly reconnected to the door handle for keyless entry. (Which, I took back, and they fixed). Otherwise, the people were professional, friendly and answered any questions I had. Thank you ABRA.
Terryl,Kandice, and Michelle are a collaborative team that makes the experience of body repair seamless. I am so pleased with the excellent service at Abra that I certainly wouldn't hesitate to use them again. Good job!
My car was driven through a tornado and had golf **** size hail damage EVERYWHERE. After 15 days I picked up my car today and I cannot find a SINGLE dent, ding or scratch caused by hail. Thank you for doing your job SO WELL!
Service was completed faster than I expected. Employees were so kind.
Vehicle Make : Volkswagen
Nice, quick and excellent service!
Everything is fine and yall did the job pretty fast but we are going to have to bring it back in because the driver's side headlight isn't as bright as the other.
Excellent customer service, fast efficient staff. Brought my scion in to the Lakewood location and will definitely recommend to anyone I know who has auto body or glass needs. Thank you Abra for the great care of my car :)
All repairs appear to have been done very professionally. I would recommend ABRA.
Great employees and great workmanship! A 10 out of 10!!
The employees are very friendly and they listen to my needs.Got my car back before the weekend and that was great.
They kept me informed throughout the whole process and was a very quick turnaround
You were on time and done right
Thanks for the regular updates on the progress of the repairs!
Everyone was knowledgable,polite and efficient. The body work on my truck was excellent, looks good as new. I really appreciate all the updates I recieved, both by phone and text.
Not satisfied with interaction during repair
All staff were professional and personable. It was great working with you all.
I was kept up to date every step of the way with phone calls and text messages. Every one was really nice and professional. I would highly recommend you to any one that asked me.
Thank you all of you very much.
Customer service was excellent! I appreciated the phone calls and texts with service updates along the way!
It was important being kept informed of the status of the work being done. Receiving the daily status kept me informed. I was impressed that after I was not reached by phone, I was contacted by email.
One million times happy with the outcome,time to fix, and all of the employees who were part of this happening. Mike was awesome in keeping us in the loop. Would recommend to anyone needing their services.
Vehicle Make : Volkswagen
I would absolutely recommend ABRA to anyone who needs work on their car. Oh wait, I already did, several times! Thanks guys!
My mirror is still broken. Now I have to go back.
Quick and quality job with fantastic customer service. Frequent updates throughout the process gave me peace of mind. Thank you!!
Thank you for the continued updates, detailed invoice, and polite service.
Was well appraised about progress on the repairs
The customer care was outstanding. They were happy to listen and happy to answer any question. They worked crazy hard with my insurance to make sure that my family was taken care of 110%. I would recommend anyone I know to the shop.
The timeliness of fixing my Honda was beyond my expectations! It was ready to go way ahead of when I thought it would be and they were very quick to communicate that with me and everyone I dealt with was so friendly and helpful and it was all smiles whenever I went in there. Each person I talked to was very knowledgeable and didn't mind helping or answering my questions. Now for the work--it looks fantastic and I am 150% please with their work! Not only does my bumper look brand new but they went above and beyond in detailing the outside AND inside of my car! It's looks spotless! I have never been so happy in dealing with a company especially with the circumstances of having to fix my new car and fix it they did! Thank you for treating me and my car like family! I will be back (hopefully not lol) if need be and I definitely will be recommending them as a place to go, THANK YOU!!
My car looks brand new I am glad I brought it to the facility
Thank you for getting my car repair completed so quickly. The team knew my need for the car and we're very helpful. I also appreciated the communication from Abra as repairs were made. I won't hesitate to recommend or use Abra in the future.
I'm so impressed with Abra. Great customer service. Everyone was super friendly. Got the car washed and noticed they had vacuumed and cleaned the interior too! Above and beyond. So pleased. Thank you so much for taking care of this. I will happily recommend you anytime someone asks
Outstanding! You guys set the new standard. Kudos to Gregg and the team for the quality work and excellent customer service. The truck looks new, the constant communication was terrific, and the flexiblity to get me back on the road ASAP before moving to Texas proves Abra is a results based team. I chose Abra on a referral, and I would refer all others. No improvements... Just keep it up! Thanks guys!!!
The ladies at the front desk and technicians were very helpful and awesome to talk to.
Great customer support shyreene (sp?) and the team. Top notch team. Sustain customer updates. Team even helped me move an old tv out of my car without even asking. Very surprised.
Vehicle Make : Volkswagen
Everyone that works at Abra has always been very friendly, great customer service skills!!????????
It was very easy and painless.
I'm glad I found you. Excellent people and good work.
We thank Greg n all his co workers for taking good care of us and the situation with our vehicle. We are extremely happy, you will always be recommended to other people. Have a blessed day and again thank you very much.
Amazing experience, everyone from the front house staff to the technicians went above and beyond and were professional and very friendly.
Exceeded deadline and were very nice ppl, great job!
Best cutomer service from any auto shop that I've ever dealt with!
Great job on my second repair through this shop, great group of people that take care of you through the whole process and your car will come out vetter than when it rolled out of the showroom
You guys were AWESOME! You not only made the process extremely easy and hassle free for me, you were also very quick and efficient with your services and I loved getting text message updates on how the repairs were coming along. Thanks so much for all of your help!
Great service from start to finish!!!
The job was done in a timely manner. And was restored to brand new conditions!
Ms. Michelle was so amazing I had a miscommunication with my insurance and she was extremely helpful and patient.
I loved the customer service and little gift bag, my awful experience was made better through customer service. That is refreshing in today's day and age.
Staff and customer service were great.
Abra is the only shop I take my car to and the only shop I recommend. Period.
Great attitude and product
Great job always kept me informed with my vehicle.
Vehicle Make : Mitsubishi
I need to send my Mitzu back with my housemate because the glass is NOT set in the window correctly. His name is Brian Fox and he has my permission to act on my behalf. Thank you, Jamie McManamon
I love the way that prompt updates were sent during every stage of the process and the turn around time was super fast. Thank you for making my car look like new again!
The staff are all nice and made me feel at ease. I loved how they assisted me the entire time and kept me updated almost everyday by sending me a status through text. Thank you
Staff is helpful, friendly and knowledgeable.
Thank you for keeping us posted throughout the process!
Repairs look great, staff is very professional and polite. I constantly being updated on the status of my car. Overall great experience.
Everyone was kind and helpful. The work was done extremely well, and we were kept up to date throughout the process. I would not hesitate to recommend Abra to anyone!
Thanks for all the help- Beth was great with the emails back and forth. Made it easy to take care of what would normally be an inconvenience.
Was very happy and satisfied with the service. I was really pleased with the care that was taken by the team in ensuring all of my needs were met.
Service was great , very friendly staff and quick service.
Not a big deal but there was paint on my driver side window. It came off easy enough with rubbing alcohol.
Very professional and loved the customer service a ton.
Vehicle Make : Mitsubishi
Fast Friendly with quality work
After we left, we went on to mchord air base and we were pulled over. The left trail and left brake light were inop. When we got home, I pulled up the carpet in the trunk and found the light was never plugged in.
The only thing I'm waiting on is the wheel to be ordered. Besides that I'm impressed with the service. Thank you!
They were all very friendly and helpful. Very fast and did an excellent job
The vehicle turned out beautiful. I appreciated the texts and calls to keep me informed of the progress of repairs. The staff was very friendly, helpful and did a wonderful job.
Cheyne and staff kept fully aware of the service and potential issues....they were polite and inviting.overall,great job!
Fast turnaround, pleasant staff, helpful and very organized
I have gone to get my car fixed there a few times. I love the service and professionalism Abra has.
Excellent service, fast, well done they went the extra mile giving me back a clean repaired car and keeping me updated
Very professional. Extremely satisfied with the job they did.
Great job getting the work done in a timely manner. It was completely quicker than expected and with a spotless finish. Thank you Abra for all the hard work done.
I enjoyed everyone there, they were all very professional and completed the work on my vehicle in a timely manner. Thank you so much.
Did a fantastic job on my vehicle. Had very good customer service.
Good work???? My car looked as good as it did when we bought it.
From the very first day to the last day, ABRA employees were very welcoming, professional and really took the time to explain the repairs and the service they provided to me. I would definitely recommend ABRA Auto Body & Glass to my family, friends and co-workers.
The entire process/experience was phenomenal. From the text and calls about the progress, to the awesome job of the repairs and the condition we got it back, everything was phenomenal????????
The customer service was great. I was informed of any issues that came up. They did a great job on my car. I would most definitely recommend them to everyone I know.
This process was so seamless and I was included and aware of what was going on with my car every step of the way. Not only via text but through personal customer interaction as well. The representatives were friendly and to the point. I would definitely recommend ABRA to friends and bring my car back for service if needed.
I was very satisfied by Teryl, Beth, Craig and Lisa. Everyone was very professional and made my car accident feel less stressed. I highly recommend ABRA to all car owners!
I was amazed at how fast they got the job done. Took my car there to get a scratch taken care of, got my car back the next day. Also the staff were very friendly and helpful.
Vehicle Make : Volkswagen
After learning the process waiting for my vehicle to get fixed was no issue.
Just got my Mazda back! Was thrilled that y'all allowed my wife to pick up my car in my absence! And the work is beautiful. Couldn't have asked for more. Thanks guys!
The experience we had at Abra was wonderful. The staff were very kind and friendly. They turned a very stressful situation into a very calming and smooth experience. I would use Abra if I ever needed car repairs. I would also highly recommend them to all my family and friends. Thank you so much for your great customer service!!!
Free snacks and free detailing
The team that I had the opportunity to work with was wonderful. I have used ABRA for all of our auto body needs and will continue to do so in the future when need be.
It took WAY longer than what I was told, even though I was specific when I got my estimate that it would be a hardship to be without the car for longer than what I was told. You guys had it a FULL WEEK longer than what I was told, and it was a minor repair.
A tour of your facility would be nice!
You guys went above and beyond any expectations I had!! My car was done super fast, I got updates every day and it was returned to me looking immaculate inside and out!! I am so impressed with your company and will recommend you highly to friends and family!
Great job! Thank you for the super wash too.
Vehicle Make : Range Rover
Communication customer service and quality of work outstanding
Very helpful and friendly! Thank you!
They were fast and did a great job on my car. They kept me
Informed along the way. I would recommend them to a friend.
The entire staff at the Lakewood, Washington shop were friendly and engaging and efficient. All were clear about what was required to achieve the repair and I was kept current on the estimate process. Greg was particularly helpful and responsive, as was Michelle at the front desk. Though one does not "enjoy" having to go through this process, the very professional group in Lakewood made it a good experience.
Greg was very helpful in showing me the damaged parts before I committed to having the work done. Your team was also flexible with my schedule and communicated well when I was out of town. The car looks great! Thanks!
The service from start to finish was outstanding. I was updated throughout the process of my car repair. I would definitely recommend Abra to anyone in need of a auto body repair.
They did a really good job on the bumper. My vehicle was actually towed from the Lacey office to the shop in Lakewood. I just hope at that distance dolly wheels were used to tow my vehicle because towing by just left in the front is not good for the vehicle. Other than that my vehicle seemed to look pretty good. Thanks.
Great group of folks! Keep you well informed!
The quality of your work & customer service is awesome. I was very happy with your turn over time to get the job done ????. Also thanks to Enterprise for their excellent customer service. A very special Thank You to all you folks at ABRA ????.
I really appreciate your guy's work. You guys did a great job.
The employees were very friendly and helpful with keeping me informed about my car
Never experienced this level of customer service at a body shop before. Lisa was fantastic! I'm actually looking forward to my next auto wreck.
Thank you for the quality work and professionalism of your company.
I really appreciated how easy the process was. Abra communicated with my insurance company and provided seamless service. I also really enjoyed the updates I received on the status of my vehicle. I will definitely use Abra in the future and recommend them to friends and family.
There are really good and dedicated people here. We were pleased with the service too. My only critique is that My assignment sheet said "no rental limit" which the staff took that to mean I didn't have to pay for a rental car when I thought I did. So that term "no rental limit" should be better understood. Ultimately though it is my responsibility to know what coverage I have, so this does not reflect poorly on the staff, but it did lead to confusion on my part.
Lisa and the rest of the staff were very professional with up beat personality.
They were fast, really friendly, and kept me up to date every step of the way. I really enjoyed my experience and I definitely recommend others.
Absolutely fantastic! The staff was wonderfully accommodating and helpful! Stayed late to help us get our car and return our rental on time! Really appreciated the customer service!
The staff is completely hopefully and very friendly I loved the service!
Mrs Perez was wonderful to work with. She made a stressful experience much easier.
Friendly staff. Quick repairs. Looks good as new! Couldn't be more satisfied.
My baby looks even better than before the accident. Thanks Abra
Very much so got the job done very quick would recommend and use again
Repairs were done in a timely fashion
I was very impressed with the customer service. I also liked the updates to my repairs and the professional job that was done by your mechanic staff.
Staff were both professional and helpful. Very satisfied with the work.
Outstanding customer service and always kept informed of the status of my car. All employees are motivated and energetic in the sense that you feel welcomed. Great job and quick turn around on getting vehicle completed. I an really satisfied and want to thank the whole team at Abra for job well done. Continue on with great customer service.
I was completely satisfied with your work and staff. One thing I found adhesive on theLower part of both front fenders. I used some window cleaner and a microfiber cloth and it looks like it came off. I will know when I can see it better in the day light.Your communicating to on a regular bases was good and I know you can't always know everything at once.
Thank you so much for your excellent service! I am also so pleased with the friendly staff as well. I will certainly come back if I ever need additional service.
The staff is kind and patient, the work was quick and they took great care of my car. I will keep returning to this location for any needed repairs they can make on my vehicle
The service was fast, the facility was clean and professional, the gals that assisted were friendl and so helpful and the work completed on my truck was top notch! Thanks you!
P.S. Lisa was the cat's meow!
Hassle Free experience. accurate estimate. fast repair done right. on time. and totally exceeded expectations. Extreme thanks to all involved in our little mishap. Mr and Mrs John E Brickner Jr. MSgt USAF Retired
Well I do not have it yet they put the wrong spare tire carrier on the back. So I was told keep rental car . you should be able to see the break light. I laughed but was a little disappointed.
The turn around time for the truck repair was great. I haven't been able to see the work on my truck yet but when it's light out I'll have a better look at it.
Everyone was pleasant and professional. A good experience. The work done was fast and was of high quality.
Abra went the extra mile on my car, and I really appreciate it.
Please contact me and I will share with you my frustrations.
Ann VanZuyt. - ****-****-xxxx
Your customer service and repairs are top knotch!!!
Very professional and helpful. Puts the customer first above all else. Easy to work with and very prompt with updates every day about how the repair is progressing.
This was my third experience with your team. While it's never good to have that much interaction as a customer, your service was expectedly fantastic! Even with some new faces in the office, the process was smooth and your team was friendly and professional. Thank you!
Friendly staff made made pleasant an otherwise bad experience.