The team down at Abra, has exceeded my expectations in both craftsmanship and customer service. I am not an easy person to please, but they definitely have earned my business. I pass on my experience with family and friends.
Thank you, Abra / River Road
Very satisfied with how my car looks and the time it took to get it back
Dell really took care of us and our car. We would definitely recommend Abra to our friends and family.
I had a wonderful experience with ABRA. They were so friendly and professional. I would recommend them highly to anyone who needs repairs.
So far so good. Would have been nice had they fixed my blinker.
Excellent customer service! Rob, Joelle and all were extremely helpful! Thank you!
Great customer service--I really appreciated the updates via phone and text messages. The car looks great--thank you very much for a great job!
Was truly appreciative how fast my car repair was completed and my car was cleaned inside and out when I picked it up. Thank you for a job well done!
Very thorough and professional.... Would recommend them to anyone...
Feel as if couple of items were forgotten in the rental when returned. Haven't come up is what I was told.
Very Professional!!!!!!! A recommendation is in order????
Rob did a great job keeping me informed of what the status of my repair was. When it was time to pick up my car, we went the extra mile and help me get from the train station to the shop. Everyone was very friendly and easy to speak with.
Rob was very good at keeping me informed. I was also very surprised and pleased when I picked up my car. They had thoroughly cleaned and detailed my car. It was beautiful! Stains that I had in one of my seats were completely gone! Plus the repair work was excellent. It was like I picked up a brand new car!
Service manager was awesome! I won't be going anywhere else for any of my auto needs!
Outstanding Customer Service!
Amazing staff and very fast service 10/10 reccomend!!
Everyone was awesome, friendly and very helpful!! Took care of everything for me, and my car beautiful and ready to go, two days sooner than I was originally told!! I have already rated and reviewed on Google, and posted a before and after photo on fb, recommending Abra!! Thanks guys!! You are the best!!!
Thank you for the great care taken of my car!
Great customer service! Work was done very well and quickly. Should I need it again, I won't hesitate to come back. Thank you!
I appreciate the friendly attitude given to me despite my original bad attitude due to past experience with a deferent repair shop. I obviously did not want to be in the situation of having to get my vehicle repaired, but had no choice due to the poor decisions of another driver. The young lady in the front office and Donna put my mind at ease just by being professional when I asked a question about OEM parts possibly not being used. Donna answered me thoroughly and I was comfortable trusting them with my vehicle. Thank you for understanding my frustration and a speedy yet quality repair.
I was satisfied with the repair, but it took way too long. I was told it would only be a couple of days and it ended up taking more than a week. The reason we were given was that the parts had been ordered from out of state and had not arrived. However, before we dropped off the car, we were told the parts had already been ordered. The day we left the car, we were told the parts would be ordered from from a local vendor and would arrive within a day. If we had not called the day the car was finally ready, we would've had to wait another day because I didn't receive the notification text until half an hour after we picked it up.
Dell was EXCELLENT! You can't beat customer service that he deplays from his heart!!!
Great customer service! Always keep me updated on the status of my truck and a special shout out to Dale.
Your team was great from the moment I called to set up a appointment to when I picked up my car. Thanks for making this a easy process.
Great service...only recommendation would be more communication on the status of repairs. I only received one text during the 9 days it was in the shop. Was also told that it would be 2-3 days.
The people at the River Road Shop
Took very good care of me during a long and very stressful repair process
I appreciate that very much
What amazing service! Dell explained everything from beginning. And my car llooks beautiful, like brand new! Dell went above and beyond! Thank you!
Great people with great service from front to bacback. I would and highly recommend you!!?
Your "team" went above and beyond in order to receive my satisfaction. I will recommend your services in the future. Thank you.
My treatment was awesome! Curteous and friendly, love that everyone smiled and my Kia looks good! Merry Christmas and thank you for the wonderful treatment. Amy J
The service and work was amazing.
The team was great at handling my repairs quickly and keeping me updated on my car's progress. When I came to pick it up, I noticed a discrepancy in the hood - one side was sitting more flush than the other. I brought it to their attention and they took it back and found that a screw was tightened more tightly on the left than the right. They brought it back to me corrected and even demonstrated to me why it looked off at first. I appreciated that they took my concerns seriously and that they took care of it instead of making excuses or prolonging the repairs. I would highly recommend Abra in the future.
Everything was perfect. From start to finish. Taking my rental car back for me. I could not have had a better experience.
Thanks! I appreciated the frequent updates!
Very professional and top quality work.
Your customer service was excellent, and I would recommend all my friends to your business.
Well done, great service from initial greeting to completion,
The whole team I interacted with was very hospitable. Very kind and welcoming. They took care of everything and walked me through the entire process. The work also looks top notch and they even provided a great detail job. I am very satisfied and feel like I'm driving a brand new car. Thanks!
Everyone there was friendly and so helpful. You made a very upsetting situation very easy to deal with. Thank you!
Mike, Dale and Donna did a great job in putting my mind at ease on my repair. They were thorough, quick and super friendly. I'm extremely happy with my car. They are my heros!
I was kept informed of everything that was being done with text and was done quickly and throughly . Very friendly professional people
Very pleased with the results of my car. Also a big thank you for the detailing only my car since it took a little longer to get done. Much appreciated.
The communication has been horrible! Keep getting texts saying my car is done but I don't even have my car yet. The Bellevue location towed my car to Puyallup location without telling me. Haven't even seen the repair yet so not sure how I can give a review on the work done yet.
Thanks for answering all my questions and going the extra mile :)
I think they did great. My car looks great. Great great job!!
The entire crew was great! Efficient and friendly. Thank you
Great service and I appreciate being kept up to date on the repairs.
This was my first time using ABRA, and everyone that I worked with at the River Road location was awesome. From Jessica in the office, who was always great to speak with, to the awesome guy from the shop that helped me close out the process. It was refreshing to see such great service and genuine niceness, which I feel is very hard to come by these days. Thank you ABRA team.
Friendly convenient and did a good job no complaints!!
My whole experience from beginning to end was positive! Rob won my trust in doing business with Abra in Puyallup and the rest of the team followed suit. I appreciate Dale's updates and complete explanation of what was repaired to how to take care of my paint/truck in the future...which looks fantastic, by the way! Thank you, I will definitely recommend this shop to anyone!
Great service and updates and completed on schedule
I will gladly recommend this team to anyone that needs repairs done. Dell was great to work with, asking with everyone else. Thanks again!
The team there was very caring and provided excellent service. They always kept me informed of what was going on and promptly addressed my questions. Dell and Donna are amazing. I will refer people to Abra as a result of this experience.
Fast, friendly service. My car turned out great. Thank you for detailing my car. It looks new again.
The car looks great. Really amazed at how fast the job was completed.
Apon checkin Jessica very professional and helpful
I met Rob n he explained procedure n I left. That was on Thursday morning. Friday night everything done. I picked up Tuesday afternoon n vehicle looked great. Was very happy with the work. Rob even went above and beyond and helped out with other questions and concerns on vehicle n even resolved some of them while we there waiting. Thank you very much Rob. I will be back to get couple areas repainted. Just need estimates.
Abra did an awesome job on my car and their service was amazing. Thank you
Donna and her team were very thorough and donna kept me apprised of any and all update, which was almost daily. My car received great care and the repaint of the car was spot on color wise. This was hard as it is an of white pearlized speckled color. Great job and thanks for all the help with the 2 months of waiting on the insurance company to approve.
So satisfied!!! My van looks great!!! Thank you!!!
From the start the service and communication were excellent.
Your staff was very professional and on point. Kept me well-informed and updated on the progress of my car. Your staff and Mike Took some of the stress out of a very stressful situation. The rear end of my car looks as good as new.
I was impressed with the friendly atmosphere and excellent customer service. I loved the text messages and frequent phone calls to keep me informed about the process as it went. The work on my vehicle was finished very quickly.
I really appreciated being kept in the loop through the process. Communication was great!! Thank you. You have repaired several of our vehicles and we have been completely satisfied.
Professional, fast, and courteous service
Excellent customer service and work
They were polite and nice I felt very comfortable leaving my car. I loved the text message they send every day thank you
Getting my car repaired here was absolutely the right decision! It was quick, easy and stress free. My car looks beautiful and Abra has awesome customer service!
Robert was amazing! He went out of his way to listen to our concerns and take care of us quickly. We so appreciate Abra so much and will recommend them in the future!
Rob was awesome and went beyond my expectations.
The team was excellent. Really appreciated how you guys worked around my schedule. Thank you Rob for great customer service.
Rob and the whole ABRA autobody crew on River Road were amazing! From the moment we walked in the door took they took care of all of our needs it and professional and timely manner. Highly recommend!
Rob and crew on River Road did a stellar job. Kept me informed on the whole process and delivered. I would recommend this shop anytime. Mike G
Mike and the team did a excellent job I was really happy with the way my truck looked
Vehicle Make : Mini Cooper
Mile was very helpful, friendly, and professional.
Vehicle Make : Volkswagen
The whole process was seamless. They set up billing with the insurance companies and set me up with enterprise. Thank you for helping keep an unfortunate accident very from impacting my daily life.
Well updated. Super friendly service. My car looks better than ever
My firebird means a lot to me and the team that made the damage go away were very professional and reassuring when I brought it to them.
Then when I picked it up to my joy I found the craftsmanship was spot on in every respect.
In trying to personally plan the repair, I understand it is difficult to give an estimate of time until completion, though it would help people to give a general idea of how long it would take. Only after I handed my car over was I given an estimate of time, but at that point it was too late. I couldn't plan for a car rental and I had to work all day. That being said, I was very pleased my car was completed the very next day. Thanks Abra for getting me quickly back into my car
My wife was very happy with the look of her car nice job would definitely come back there again
Vehicle Make : Volkswagen
The folks at ABRA did a fantastic job in my vehicle and the customer service was outstanding!
Mine was simply a great experience overall. The Abra staff did a great job of keeping informed about the progress of my vehicle repairs, with e-mails and texts when I wasn't able to respond to phone messages. My vehicle looks great and just incredibly pleased with my experience!
Great staff and quality work. A few days beyond original estimate, but quality of workmanship made it well worth it. I will recommend to friends and family. Thank you!!!!
Great people. Very professional and nice. Would recommend this body shop to friends.
Job well done. Great job communicating with the customers.
Vehicle Make : Volkswagen
I appreciate the care that went into repairing my car. The manager donna is a gem. Definitely a person who is professional and represents the Abra name to the max. Repceptionist Kylie was well aware of the special conditions my car required and was a bug part of the team. I am happy to refer your shop to anyone.
We have already recommended you!!!
Rob always kept me up to date with what was happening with my vehicle and I never had to wonder where they were in the repair process. He also made sure my vehicle was completed ASAP and worked around my schedule to make that haplen
Excellent team, great work, exceeded my expectations!
I've had about 15 cars over the past 38 years and unfortunately had to have bodywork on all but 2 of them. This is far and away that best service I have ever experienced. From the moment we met Donna I knew we made the right choice. We dropped the car off on Monday and Mike called and texted us every day (some days twice!) to give us progress reports.
When we picked it up I swear it was so clean and the repair was so perfect it looked like a new car again. If I need repairs in the future Abra is the ONLY place I will go. Thank you Abra!
Anthony B. Clark
Mike made the process so easy. He answered all my questions. Kept me upto date the whole time
Mike did a fantastic job of keeping us informed of the progress on our car and the team that worked on the car did an amazing job - looked just like new!
Nicely done good customer service i'll definitely recommend you guys.
Yes!!! I am ver satisfied to your business repairing my Audi.. I will highly recommend your service to others and provide satisfactory feedback to your performance..
Vehicle Make : Volkswagen
The team kept me well informed and the car was super clean when I got it back
I liked the status updates via email and the calls of when to expect the car to be ready )
Excellent work.....like new!
The staff was awesome. Couldn't have been nicer. Very professional
Excellent work and customer service. The text updates were mildly humorous. Definitely will be taking my vehicle here again, should the need arise.
We were honestly amazed by Donna and her team.. awesome aervic. More than we expectef and wxcellant work done. Thanks
Donna was the person that helped us all the way through the process. She kept us up to date on the status of my car and an estimated time of completion. Very pleased with the overall service. To be honest, before my car was hit I had never heard of Abra. However, do to the great service Donna provided I will always have Abra first on my list and my families list if we need auto body repair in the future.
All mirrors (including the child mirror), seats, even steering wheel were all readjusted. The dashboard flower decor was broken. Otherwise a very nice experience
Mark and his team did a great job. Thanks.
What a great experience I had in an otherwise stressful situation. Thank you for taking such good care of both my truck such me! You are awesome!!!
Abra was amazing! I was constantly updated about my cars status and re assured my car was in great hands and it sure was! Rob has excellent customer service and went above and beyond to fix my car and do anything he could to make my experience as easy as possible ! I am so pleased and thankful with the work Abra body shop completed !
Turn around was quick, staff was friendly and flexible, taking care of the rental car was really helpful
Faster than expected and my car looked better than new
My comment is only in approval and gratitude to the shop on River Road. Mike and all of the staff there are completely professional and and take good care of the customers
Mike was excellent to work with! He kept me informed and updated on the progress of my vehicle - very polite! It make our experience excellent.
Absolutely incredible customer service friendly staff professional efficient I will recommend them to all my friends and family! I couldn't be happier with the work they did on my car you would never know anything had ever been wrong with it wrong with it!t
Excellent service. Communication was excellent throughout the whole Repair process
We were VERY impressed by the high level of professionalism combined with earnest care for our vehicle and us as customers. Great work!
I would like to say ABRA is excellent! You all go above and beyond to make sure I'm well informed of the step by step progress of my vehicle while it's being repaired. The technician did a superb quality job and the office personnel maintained professional, curtious well detailed and informative descriptions of the work performed on my vehicle as well as a very precise estimate of the initial effected area and the extra work per my request. Thank you so much for the expedited service and going the extra mile to ensure I drive away in not only a beautifly finished vehicle but also a safe one.
Very well informed throughout this painful process
my 2011 bmw looks now like brand new 2016!! wow. im so impressed and thankful. plus you guys clenead the inside and that was an outstanding detail .
The staff gave excellent customer service.
Excellent communication and very nice people.
Vehicle Make : Volkswagen
Excellent service, all the employees were very nice and friendly but most of all my car is better looking than before and they got the job done very quickly. Thank you again, great job.
Tell the team great job and if I ever happen to get into another accident, you can expect to see my car there again! I will also recommend you to friends and family that are in need of repairs! My car looks great and I'm thankful for the fast and friendly service I received! Thanks again! Alfredo G
Rob and the entire team at ABRA in Puyallup, WA were prompt and courteous. Excellent follow up and attention to detail. Would definitely consider using again should the need arise.
Very prompt, good communication, when our van would be ready. Answered our questions. Let us know if we needed anything to let them know.
Vehicle Make : Mitsubishi
Thank you for putting my truck back together. Abra staff was great.
Rob was amazing and very helpful. Very pleased with everyone there and the customer service I received.
Amazing service and speed!
Great customer service!! I was kept up to date with the progress of my repairs! And the work was done on time!!
My car looks brand new again?! Thanks,so much! Really nice job. And, you cleaned the inside of the car, as well as washed the outside and dried it to. Very happy. Thank you!
Good job , thank you again.
I liked being informed via text and calls on the progress.
See previous text. Service was great. Staff were friendly courteous and helpful. I would definitely recommend ABAR.
Best costumer service and high quality work.
Vehicle Make : Volkswagen
The work performed was amazing and the staff is very friendly and awesome to work with.
I want to thank you guys for an awesome job that you did on my Challenger. You guys went way above and beyond my expectations. You definitely made sure you put it back to the way it was before the accident. I also want to especially thank Rob for keeping me updated on the process of getting it fixed. I am definitely going to recommend that people use your facility in fixing there vehicles. Thanks again for everything.
Just to make sure the car is not only vacuumed but also clean the dust in the inside too.
Car looks grest. Service was awesome.
Thanks for your professional care!
The customer service was outstanding. Everyone was pleseant, polite, and considerate. They worked with my military schedule and provided both me AND my car with great care.
Everyone was very kind and worked well with my schedule.. I would recommend abra to all my family and friends
Great communication! Top quality service !
Team was excellent to work with. They understood my needs and got me back on the road in record time.
Thank you for going the extra mile!
was very satisfied with the work that was done and how quickly it was done. thank you and I will recommend your services to every one.
This is my second experience with Abra this summer.fortunately both instances were not my fault but I am lucky to have been exposed to Abba. It's been an absolutely wonderful experience both times the customer service is above and beyond what I expected. I plan to highly recommend I brought a body for any repairs that need to be done
They kept me well informed on the progress of my car . very friendly and professional. I am going to spread the word
Great repair and superior customer service from Rob! A bit disappointed that the car was given to my wife with a COMPLETELY empty gas tank, but still say I'm satisfied and would absolutely recommend ABRA to everyone I know.
Completely professional in all aspects. We were extremely happy with the finished product! We were also surprised how little time it took to complete the repairs. I would recommend ABRA in Puyallup to anyone.
Everything was ok thank you
Excellent service, Friendly and professional staff. And my car looks better than ever. Thank you for a job well done.
They did a great job with the repairs. My car looks brand new again. They went above and beyond. Very pleased with my experience.
The staff was very considerate of me and sent a progress report each day which I appreciated. The car looks beautiful.
Very efficient in all there work & great communication.
I will reccomend them to anyone I know looking for repairs.
Great service all the way from beginning to end.
The customer service I received from Donna was outstanding. I would recommend ABRA to everyone. Second to none service, thank you.
The team at Abra were very professional. My car looks wonderful. I am very pleased with the workmanship. Rob called daily to keep me informed on the progress with my car. I would recommend Abra Auto Body and Glass.
Everybody was very courteous and professional thank you very much it was a pleasure working with all of you.
Excellent customer service.
Outstanding service and follow thru!
Donna Cote and her team were amazing! We will be recommending Abra to all our family and friends! Donna is worth her weight in gold, so I hope senior management realizes that and rewards her appropriately.
Car looked amazing thanks for the great work
Ryan was very professional and helpful and went out of his way to make my experience a great one.
From start to finish everything went very smooth. Great customer service from Kim and Ryan. Text message updates were really nice and last couple days Ryan kept me updated via phone calls which was greatly appreciated. Car looks great when picked up!
I was satisfied with Kimberly,Donna and Rob. I was not satisfied with Ryan and my door handle protection covers. However, Donna called me asap about my interaction with Ryan and that was because Ryan was worried I left him not happy. I applaud Ryan for doing this and for Donna's immediate response.
Vehicle Make : Volkswagen
Great customer service!
"OUTSTANDING " THIS WAS THE FIRST TIME WE NEEDED AUTOBODY REPAIR DONE AND WE TOOK IT TO THE RIGHT PLACE. EXCELLENT JOB DONE RIGHT. WILL RECOMMEND TO ANYONE TO GET THE JOB DONE RIGHT HERE.
Fantastic job on the repairs
Thank you guys so much for the fantastic job
Thanks for the great work.
Great service! Fast and really nice! I am really please with the work ABRAHAM completed!
Excellent service and perfect repair. They made the process easy from beginning to end.
The service at Abra was super fast and convenient! My car came out of the shop looking amazing. I'm a very satisfied customer!!! :)