I dropped my car off to auto nation just to get my bumper and front grill fixed and it took almost 4 weeks for me to get my car back. Every time I called the guy that worked in the collision department never seemed to know what was going on. It was always the same excuse, the manager quit and so did 2 other technicians. I had nothing to do with the internal problems and really didn't care to know. Every time I called this guy didn't know what was going on and he made it very clear by saying so. I called one day and he told me to pick up the car and when I got there guess what???!!!! He said he told the wrong person to pick up their car, I was furious. He offered me a rental and I had that for a week. When it was time to pick up my car the front bumper looked a mess and he told me it's nothing they could do because it was a refurbish bumper. When it was time for pay he didn't even know how much I owed on the car. I could've said nothing about my 20% portion and walked out the place without a care in the world but I had to tell him how much I owe. This was the most unprofessional experience I've ever had with a company and I would never come back nor would ever recommend this location or any other auto nation affiliation to anyone I know.
Jorge Rivera did a great job, he kept me informed of what was going on with my car. The repair guys also did a wonderful job and it was done in a timely manner. I would recommend people to come there.
I always expect the best job possible and receive it from the front desk to the finished product. Thanks for a job well done.
Your staff was very professional and friendly. Thank you for everything.
Great job and significantly ahead of when promised. Bravo
Great job great service awoseme custumer service
Jackie was great, she kept me informed of progress. Good job.
Love the girls, jo Mell and the girls are fantastic.
Great experience from beginning to end as they made it fast and easy. I received texts as well as phone calls keeping me updated throughout the process. My truck was ready even before the promised time. Thank you very much.Everybody was very kind,I really appreciate it.
Best service I've experienced and a job well done by all departments involved in getting my car back looking like new- Thank you
Vehicle was fixed in a timely manner and I was informed of the progress along the way.
It was done several days ahead of schedule. The panel looks perfect.
Jackie was very helpful, and
Jackie was very accommodating and helpful.
Everything was well coordinated. The drop-off, arrangement for pick-up by rental agency, supplemental was handled directly with insurance company and inspection and pick-up of repair vehicle was smooth and easy.
Need to provide a courtesy shuttle for customers using your collision service.
Very happy with the service and the amazing work done to my vehicle. I will refer all of my friends and family to this collision center. Thank you for making my vehicle brand new!
The service excellent, the staff respectful, professional and knowledgeable. They consistently go above and beyond what is expected of them. Nice team!
Very professional and efficient.