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Vehicle Make : Toyota
karma g..
1 out of 5
We took our vehicle to Auto Nation Ford Collision in order to get it repaired after an accident. While they repaired the damage, they didn't repair it correctly and we had to take it back in order for them to fix the problem. We picked it up only to find out yet again that something was still wrong with it....our power window controls weren't working. Instead of offering to look at it and try to fix it, they argued with us that it wasn't their fault and the onus was on us to prove it was something they had done. The manager was demeaning, argumentative, and unyielding. He would not entertain any responsibility on the part of his business and acted as if his bottom line was more important than "you consumers", as he called my husband. The irony is that we took it to our Toyota dealership that night and they fixed it within ten seconds. Apparently when you do certain work on a toyota you have to reset the power windows!! Amazing service from toyota....none from auto nation. I have children and we drive across the buckman bridge. Imagine if we needed to get them out of the car quickly and the only access was the windows and they won't go down because Auto Nation refused to even look and see if they might have done something wrong. Just because they didn't touch a certain part of the vehicle, doesn't mean that what they did didn't affect the windows. Amazing how an auto repair shop wouldn't know this and that they wouldn't put two and two together that if the windows were working when we dropped it off and they weren't when we picked it up. Terrible customer service to not even try to work with a customer and to be rude.


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