The Parkesburg branch is swell, however, my initial contact with the collision center was absolutely awful. (You did not have the "collision call center" when I have had previous repairs fixed.) If this had been my first time with Service King, I would never go back again due to that experience with the collision center. The person (male) I spoke to was not really that friendly: it almost sounded that the person was upset I ruined their day by calling in to set-up a repair. Worse yet, the person assumed that I knew everything and would not tell me information I needed to know about how long the repair might take (it was an insurance claim) which would impact the day the vehicle was brought into the shop, the procedure for getting an Enterprise rental, etc. The only way I knew how to get these answers is because I have directly used the very helpful staff in Parkesburg on previous occasions. Please retrain your collision call center staff how to be customer friendly and make them aware of what they need to tell customers so the experience will be a nice one.
The team at the Parksburg office did a fantastic job on my SUV! They communicated with me throughout the process regarding the progress of my car and took the stress out of my repair.
Great service, my truck looks great!
The paint job is botched. The headlights have specs now. The car makes a sound when I turn. There are still marks from dear on wind shield. When I took it back they didn't agree. Now going to file a formal complaint with All State and Consumer Reports.
Seth and the other guys were awesome!
Service was excellent and fast, staff was very personable and friendly
Quick turn around. Great customer service
Friendly staff, quick service. I'm very pleased!
Excellent and knowledgeable staff!
I thought the repair was great and done in a timely manner. Everyone was very nice from the office personnel to the repair person, Phil.
They were kind and comcerned about getting my car repaired with quality workmanship and in a timely fashion.
I was completely satisfied with the service and the understanding from the entire staff and their help and getting my vehicle repaired I would recommend them to anyone. Thank you Phil and Brenda very much
My first time needed to use a garage for repairs. These people were professional, keep me up to date throught the entire process. Exceeded my expectations, would definitely use of their services again and highly recommend.
Very nice people. I like Phil. Very dirty and dusty inside though. Thirteen days past due date.
I found it almost unbelievable that I could drop off the damaged car on a Thursday evening and pick it up at noon on Saturday. How could one expect better service than that, and on a holiday weekend no less. These folks made me feel like I'm the only customer they had and were so good with communicating status and getting things ordered and fixed so fast. To say they are a 10 out of 10 would be too low - they are more than excellent!
I was put at ease moments after opening the door. Everyone was so kind. My Jeep looks magnificent! I will definitely be sending customers your way. Thanks again for taking care of my Jeep as well as Mr
You and your location were great up until Saturday 08/06. Called me around noon and said my car was at Huntingdon Valley. after a few calls, was told they closed at 1 but they would wait until 1:30 for me. Arrived at 1:12 - no one was there in the office, and neither is my car! So, why the run around, and more importantly, where is my car?
They were quick and gave me updates almost every day by text. AND the job was completed on the estimated date even though my Lincoln Navigator was badly damaged in the rear. Oh yes, if their service is necessary in the future, I will definitely be back to get my vehicle serviced again. And they gave me a free 2016 Kia van so I can transport my family of seven around on a daily basis for a full week. It arrived within a hour and we were off to do errands and the kids loved it but hated returning the rental????. Thanks for everything,. Very satisfied customer Biggie
my car looks great thank you for your friendly efficient service
Wonderful and accomodating as usual
Vehicle Make : Mitsubishi
Thank you Clay, Seth, Denise and Phil for the exceptional service and level of care provided during the repairs of my car. Working with Service King was like working with family!
Vehicle Make : Mitsubishi
Extremely good customer service and excellent work!!!
Did a great job on my car very satisfied with there work
I would totally refer my relatives, friends and colleagues to get their car repairs done at Service King. The repair that they did on my Toyota was fantastic.
Being notified throughout process was big help
The whole team was great to work with
My car was repaired quickly and was done earlier than expected. The car looks great.
Everone was great they were very fast and courteous i would give them a 10
Responsive. Courteous. Following up to ensure satisfaction.
The men at the parkesburg location did an awesome job on my truck
They did an awesome job on my car! Everyone was extremely pleasant and very accommodating! I am more than pleased with their service and would definitely recommend their service to all my friends and family! I also wanted to say a special thank you to Clay as he was very helpful and made sure that everything was taken care of!
I was completely impressed with the service and attention. I was amazed with the delivery of my car to my home when we could connect at your Chester Springs location. That was awesome and a great decision by your team.
Thanks and I hope I Don't have to use you again but if I'm every in an accident you are on the top of my list!!
Good communication, customer focused, job completed as promised. Thank you!
Thanks for communicating the updates on my vehicle repairs and thank you for listening to my concerns about the repairs as well. My vehicle looks like new!
Awesome work done quickly. Couldn't ask for more.
Done in two days. Car looks great. Thanks.
Excellent from start to finish!
The service was great. I was continually up dated and the car was done sooner then promised and it looks great. Add Cory was easy to work with.
The customer service was excellent. The the quality of work was without equal. My car looks like it did the day I bought it. I wishi could shake the technician's hand and tell him/her "Thank you. Job well done."
10 out of 10! Great customer service and they made my car look brand new. Very satisfied.
Mark was very helpful with everything that I needed with my repairs. My car looks great, thank you for everything.
Everyone was professional and very helpfully
I felt sup portedand understood from beginning to end. I'm very happy with my car. Thanks for a job well done!
Service King had my car for approximately two weeks. It was returned to me with major defects in the "repaired" area. After that the car was returned to fix the poor repair. I received no follow up calls for two days regarding the additional work.
The team at service king did an amazing job on our car repair we actually enjoyed something most people dread. Mark Witkowski was very helpful with the entire process. Thanks Nadia
You guys were great. Workmanship is second to none!! Communication was excellent. Than you so much
Geart job keep up the good work
I was constantly updated. My car looks great!!#
The assistance provided regarding a rental was greatly appreciated! Relieving that particular step from the equation was very helpful.
I needed the car back for the weekend and even though the damage was much more than expected you got it done. THANKS
Staff was very professional, clear about what I should expect, friendly and personable. I feel my car was repaired in a timely manner and the progress of the repair and completion was clearly communicated to me.
You guys did and excellent job on my SUV and with communication at both Malvern and Parkesburg.
Fantastic customer service! Thank you!
I was amazed with the customer service from day one, and especially amazed that it only took three days to fix my car. It looks beautiful!! Thank the guy/guys in the shop for the awesome work they did on my car. I will be back for the estimate on my rear bumper when I can. Thank you!!!
Awesome people to work with that shows concern for not only your car but you time & service as well. I would recommend anyone that needs a car repair.
Great service. My car was repaired a lot sooner than I thought. It was an overall great experience!
They were friendly and helpful. My car was done in a timely manner and they did a good job.
I received several updates on the progress of my car from Seth Beard, which was very much appreciated!
In a word "AMAZING". I was constantly updated about the status and the job done was impeccable. If you guys do car servicing I would be your customer for life. Keep up the good work.
The team at Service King did a good job on my car.I just would want to encourage to keep up with the good work. I will definitely spread the word around.
Vehicle Make : Volkswagen
My car looks fantastic & everyone was so helpful. I will continue to use Service King as my auto repair shop
Very happy with my work my repair and truly a professional experience!