Gerry was very helpful and nice to work with
Kudos to Jerry at Service King Carlson's for doing a great job on my 2008 Acura TSX. Fast turnaround too! My car looks fantastic and the entire process was smooth. I was kept informed every step of the way. I will definitely be recommending to friends and family.
Great job. Staff was great.
Completely satisfied with my service. My associate, Roger, was super helpful and helped explain every step along the way and was very much accommodating to my schedule and my needs.
Our experience with Service King Carlsons was a positive one. Roger was very courteous and professional every step of the way. He communicated with us by text and phone daily. The car was ready a day early. And we are very satisfied with the work.
Roger was awesome!he explained everything clearly and answered all questions I had about repairs to car rental. I was happy to get updates on the progress of my repairs. This has been our 2nd experience w/SK. AWESOME!!
Estimate, price, work and aesthetics was perfect. I asked for an email or call to briefly explain the work to be performed due to a new finding suing the repair and I never received that communication. I was complete satisfied with ALL other services.
Courteous, professional and excellent workmanship.
You guys did a wonderful job on my car AND you guys cleaned the inside of car!!! Great job!!! - Joy P
Good, quick and efficient service
Dave was great to work with. A real professional rep.
I was told the car would be ready for pick up on Aug. 15. It wasn't until Aug. 23 that the job was finished. More than a week later. I could get the car on the 23rd b/c I was insistent and called the shop in Downingtown time and again.
I found the staff unresponsive to my needs. Your staff needs to be trained again to deal with customers when a job is delayed. Personally I was very irritated to call the Downingtown shop and find that the lady on the phone seemed annoyed that I was calling to inquiry about the status of my car when it was more than 5 days late.
I believe it is the job of your staff to explain things to me, not to try to get through the phone call as quickly as possible and then hung up annoyed b/c I keep asking about my car.
This is the 6th job you did for me (my Honda accord, my Avalon twice, my Volkswagen twice). It may also be the last. I do not like the way I was treated by your staff.
Have a great day
Ignacio Javier ****, PhD
2758 Fynamore Lane
Downigntown, Pa 19335
State Farm claim number 38-8X39-822.
They where wonderful to work with. My car looks great.
I would have liked a little more feedback on the repair progress. I had to call several times to find out when my car might be ready. I used the web site to check on the repair status but found that is was not keep upto date as far as a ready date.
Everything handled professionally and efficiently.
Very friendly staff and very quick repair of my car!!
As far as I can tell right now my car has been fixed properly. Everyone was great and very professional all through the process.
Never had a better repair experience!
The repair was done expeditiously and I truly appreciated that my car was vacuumed. I was kept abreast of what was happening via email and phone. Happy to have my car back.
Work was very well done. Great customer service. We had to work through an issue and the staff made sure I was well taken care of. Suggest more correspondence through phone calls.
My car was finished 3 days ahead of schedule! I am very pleased with the work, and how quickly it was ready!
I am very happy with the repairs to my truck and the fast and friendly service. I will definitely recommend your shop.
The car looks great. I was impressed that service king keep me in the loop with my vechiles progress, via text! I was also very excited that the car was cleaned on the inside. Made my day!
What a great staff and great workmanship. Thanks guys
Quickest and most efficient I've ever experienced. I really liked the email updates to keep me informed of status. People very friendly also. Will definitely use in the future and recommend to others.
My repair looks great and was finished ahead of schedule. I'm very pleased with my experience at Service King!
The work was done professionally and in an expeditious manner. I would highly recommend this facility.
Great cooperation, kindness, skill, speed & results on the job! Thank you all!
The staff was friendly and informative. They dealt with my insurance quickly and easily.
They did a great job and we were very pleased
Only had to use my moms car once so it was great to get my car back within a couple of days pain free
Friendly informative and helpful customer service team. Good communication as to progress on the repair and completion date. All around a great experience.
When I picked up my car yesterday I was very impressed with the results of the repair. I thought that I was getting a brand new car! The color of the new bumper matched the the color of the rest of the car perfectly, as if no damage had been done.
Awesome job start to finish!!
Everyone at Service King was very respectful, helpful, and communicative. I was dealing with some schedule difficulties and job travel and had to reschedule my drop-off a couple of times, and Ehren and the rest of the team at SK just kept working with me. I was such a pain with the scheduling process but they were soo understanding. And it helped to ease that stress as well as the stress of the process of dealing with a claim. I believe Ehren was the team member who provided me technical updates on a daily basis and the specific communications were beneficial to my planning and rental car situation. Carrie was very kind and personable, via phone as well as in-person when I came in to start service. I have nothing but good things to say about everyone who was involved with my repair service. It was on-point to get a definite date of completion along with a possible early date- and my car did end up ready earlier than expected. The area that was damaged looked like new and I believe the quality of work is high. And, it was awesome how SK gave my car an exterior and interior cleaning, which I didn't expect. I owe them all a major thank you. I will return to Service King, specifically Carlson's, if I end up in a similar situation again.
Repairs done well and everyone worked hard to get our car fixed and back in time for a planned trip.
Excellent customer service. As I was leaving one of the technicians was moving another car and he rolled down the window to ask how the car looked and if I was happy. Awesome team.
Technician Aaron was very thorough in explanation, and appreciate the work on our car.
Exceptional customer service!!!
Smooth transaction, good service
good job prompt will come back
You did an excellent job on my car well pleased thank you Michael H
Car looks great and finished in a short amount of time.
I was very impressed with the level of care and professionalism by the staff. They made this process a lot easier than I ever anticipated. My car was done in a reasonable amount of time and the crew did an amazing job with it. I will highly recommend service king to anyone.
The staff at Service King in West Chester were friendly and professional. I was impressed the shop was open so early right after a major snowstorm over the weekend. I was also impressed with how fast they repaired my mustang and how they perfectly matched the paint. I enjoyed the text updates as they were informative and creative. Keep up the good work!
Vehicle Make : Volkswagen
Efficient, friendly and good work. Thank you!
Great experience all around. Professional timely service thanks!!
Very friendly, and I was very satisfied with the service on my vehicle.
Everyone was super nice! The car looks great and I would recommend Service King to family and friends! Thanks!
Everyone was professional and helpful and my car looks great! They kept in touch and delivered ahead of schedule.
you are welcome. you dan stop the e'mails now. thanks
Everyone was great and very helpful with my kids!
They were very nice to deal with. Would recommend to others.
I didn't like that I got the run around from you guys for 5 days trying to get my car back. When you give a completion date of Friday - finally giving the car back on Tuesday is unacceptable. I will never use this place again and will tell anyone I know not to use them as well.
Jim was exceptionally halpful and charming. He listened!
Super nice people and very professional. They called me to update me what to expect in next few days. People don't mind negativiis but don't like suprises! They were on top of their job. Thank you Mr. JIM AND Mr. Kramer.
Loved the service and the daily updates on my car.
Jim was exceptional. Everything he told me was correct, and my repay were completed earlier than I expected. Thank you for exceptional service.
Great job by all, thank you very much!
Jim was wonderful. He kept me informed about what was happening with my car and delivered it ahead of schedule. Would recommend them to anyone in need of similar services. Thanks for everything.
Jim was very thorough. I appreciated getting text messages with regular updates which negated the need to constantly chase people down or worse, be left sitting on hold indefinitely. It's a great system! The car looks amazing!
Everything was cery well coordinated and easy it made the experience refreshing
Speedy repair - excellent job. Would highly recommend to others. Thanks
I found my experience to be excellent. I thought that everyone was very professional and helpful. I felt that my estimate was fair and I was really happy with the quality of work. Overall, I am a satisfied customer and I would definitely come back to this shop if I ever needed any work in the future. If anyone I know ever needs work done, you will be my first recommendation. Thank you all!
Excellent service. Went above and beyond my expectations and put the cover back on my parking light at the time of the incident(April) when my dealership said it couldn't be done without removing the entire bumper. Courteous, efficient and expedient. I like how the car was completely cleaned before it was returned to me.
Vehicle Make : Mini Cooper
staff very friendly, knowledgeable, answered all questions. Had the quoted job done before the 5 days. We would use the services again, of course I hope not too soon:-) Thank you for your service with a smile.
Great job quick turn around