The only thing was the time change for when the car was going to be ready. I was at work n didn't get the message until I got off and ya'll were close. Therefore I couldn't get my car until Monday.
Work was excellent, service was friendly and professional, updates were accurate
Kaitlyn has a wonderful disposition. Rick was very different from any automotive person I have ever delt with in a positive way. Grateful for service and especially loved the text msgs!
Russell was very helpful through the process.
Very satisfied with work. Excellent customer service and great staff.
Staff was very helpful and a pleasure to deal with. Russell at that location was very professional, knowledgable and appreciative of the buisness. The young lady at the reception desk made everything easy. Would be happy to recommend Calliber.
Overall experience was great.
Jaime and his staff were excellent. They communicated often and completed the work earlier than expected. We thank them so much for their assistance!!
Very comfortable friendly environment. Great experience! The text update is a worthy tool.
Work was done quickly and looks great thus far. Thanks
The customer service and care are excellent. I would go back there 100 times over.clay is great.
I was kept completely up to date on progress, and when I found an issue with a turn signal after I had picked up the car it was fixed immediately. Will recommend Caliber to all my friends
Vehicle Make : Volkswagen
I have always had a excellent experience with your Company. The staff is knowable, helpful and friendly. In fact the representative found a way to solve my problem with a less expensive alternative.
They went out of their way to get my car repaired quickly. Very happy with the repairs and the great customer service.
I was thankful for dealing with professionals at the Killian Road Caliber shop, whether behind the front desk or with one of the service managers. I especially appreciated the text status messages and timely phone call responses to my questions. Thanks for a good experience.
Rick Hamilton made it all happen fast, easy and the repair looks great.
Customer service was fantastic! Best body shop experience I've ever had!!
Was pleased with the step by step notification of my vehicle progress.
Great customer care and service, everyone was courtesy and professional.
Y'all did an awesome job with the repairs. Jamie was outstanding. Could not have had a better person to assist me and answer my question. I will be dealing with him on my future projects or body damages. Thank you.
Everything done was grwat. Evryone did a great job. I will be sure to people to Caliber Collision if they need body repair on their vehicles.
My car looks WONDERFUL! Their timing and their updates to me about my car was really appreciated! They are courteous, kind, and really good people to have working on your vehicle.
Our Toyota Camry was damaged in an accident. The headlight was broken and the front bumper was mostly torn away from the car.
Our experience with Caliber Collision was nothing but positive. Our repairs were finished sooner than the original estimated time, you kept in contact with us throughout the process with regular updates, you were friendly and professional, and the repairs looked great when you finished. You all made a negative event end on a very positive note. - Thank you!
The staff was very friendly and kept me ipdated during the process of my vehicle being repaired. I will refer others to you.
Very accommodating. Worked around my schedule. Did good work and were very nice.
Very awesome and professional experience! They cared about my car just as much as I did! Highly recommended!!
I want to thank the entire staff for their professionalism and kindness. They were also happy and very polite each time I came into contact with them. They went above to ensure that I was satisfied. I was very pleased with the final job that they done with my vehicle.
My experience with Caliber was great.
I can't say the same for enterprise car rental.
You need another partner.
My car looks wonderful. Thank you all for the hard and meticulous work.
My last experience with a body shop was a nightmare! My insurance company recommend Caliber Collision this time and I am completely satisfied with the workmanship. The repair updates via text message kept me informed on my truck and I never had to make a phone call to ask if my truck was ready! I would for sure recommend Caliber Collision!
Thanks, Chris C.
Vehicle Make : Volkswagen
Worked in a timely manner and was very polite.
I was more than satisfied with my recent experience at caliber collision on killian rd. Russell Mellette and the rest of the staff didn't just take great care of my car, they took my concerns into consideration and kept me up to date with each step that was taken . That meant a lot to me . Everyone was a pleasure to deal with through the whole experience ! I've gotten so many compliments on my Hyundai Santa since i got it back . She feels and looks like she did the day I drove her off the lot. ONE HAPPY CUSTOMER !!! Thank you all for everything !
The best repair center out there!
Superior service. Customer service was fantastic. Russell did an awesome job
Of communicating and keeping me up to date on my repair and completion.
I would most definitely use them again but I hope I don't have too. Thank you so much. JoAnn
Great service. Warm, friendly associates.
Establishment/ staff was very customer friendly easy access to rentals which illeviated any inconvenience or hassles, work hand in hand with insurance companies most importantly the work was expedient and efficient! Would definitely recommend services ti family and friends!
The quality of work and the customer service received by the office exceed our aspect ions. They went above and beyond by providing my wife a road home when she dropped off our car. I definitely will be a returning customer.
Excellent service, kept up-to-date, very professional, and very courteous I couldn't have asked for better service with a great relationship
Repair looks great and was done on time. The staff made it as easy as possible.
Great job guys. Faster than I expected and looks brand new I will definitely use you guys again. Thank you
Awesome service!!! Fast, always service from employees is outstanding. I will return!!
Awesome repair job, fast, and friendly!
My representative was awesome. He kept me well informed and was very polite.
Completely felt like my car was in the best of hands. The staff made sure to notify me of status throughout process and assured me work would be of highest caliber.
Fast, friendly service. I loved getting the status updates via text. Will bring my next body repair to Caliber!
Staff was very friendly and they made my process easy.
Rick and the team at Caliber Collision on Killian Rd. We're great at keeping me updated with the status of my car and were great to work with. They did a great job with my Camaro!
Great work and communication through the repair process
It appears as there wasn't an accident. Your body technicans did an excellent job. Thank them for me.
Body work is excellent. However, the windshield was not cleaned well as it was heavily smeared. Likewise, the face of the radio was not visible from smearing of cleaner.
All the people who helped me were great and friendly. My tahoe looked great and was very clean.
Wonderful job. The car came back in showroom condition.
I was well pleased with everything.
Most of the repair was done well, but my door hinges are still red, there were bolts missing from the door, there is orange peel from the door molding down, the door was and is still misaligned, I plan on selling this car so hopefully the next owner won't be picky, I do appreciate what you guys did for the price break I was given but I would have been willing to pay full price if I knew the quality would reflect that price adjustment
Customer service was excellent. The facility was nice & clean. Did a really good job on my vehicle. Would definitely tell others about the great experience ????
The staff was very easy to work with and the repairs were made in a timely fashion....looks great! We loved that getting/returning the rental car was hassle-free!
My car looks absolutely beautiful again! Everyone did such an amazing job, and I got it back earlier than expected! Thank you so much!
I am so impressed with the quality of the work, the level of professionalism, the timeliness of completing the work, and the communication is exemplary. They are outstanding to say the least
They kept me intune with that was going in with my car I just loved there surface.
Very professional by keeping me inform about my wife vehicle provide confidence in you.
Repairs to my Honda Accord still have scratch marks on grill & spot on passenger side fender is still there.
Everyone that we dealt with was very professional, knowledgeable and very friendly. Jamie was especially great to deal with.
From the time of my accident until the moment I received the keys back to my Kia I could not have been more satisfied by the folks at Caliber Collision. My vehicle was taken very well care of and repaired back to the exact way it was when I purchased it off of the lot brand new. I was really thankful for Russell and his staff who kept me informed on each process during the repair. I'm very thankful for Caliber Collision and each of the staff members who took such awesome care of my vehicle. Russell was also very quick to help me along the process of putting me in a rental car until all repairs were complete. Caliber collision will always have my business and my referral to anyone in need of collision repairs. Thanks so much caliber collision for RESTORING THE RHYTHM OF MY LIFE!
I would like to thank everyone for doing a superior work on my car and love the text message for updates. I will recommend your company to others again I thank you all a superior job well done.
The estimated time could've been more accurate, but the repairs were correct.
Excellent service from the beginning to the end. The quality of the repairs was excellent and did a great job matching the paint. I would highly recommend Caliber Collision to my friends and family.
My vehicle looks great, like it was not in an accident. Thank you!
Jamie and his crew were awesome. So nice and the work they did was great.
Great customer service and work done to my automobile
Great care of my vehicle. Great customer service.
Everybody was very helpful and friendly.
When I received my vehicle everything was perfect.caliber did an excellent job repairing my vehicle. After looking over my vehicle I noticed that my towing cover is missing on my front bumper. I have to check with the towing company and will follow up with caliber also. Again thanks for a job well done.
The connection and cooperation between caliber and hertz made it very convenient - excellent. The updates were excellent too. The work done is excellent too. Thank you.
The told us a date to bring the car and then changed it twice. The customer service was down right AWFUL. When I picked up my car no one came out and went over the repairs with me. Then when I looked at my car myself, it had not been painted. Also, your company didn't sand down the sharp edges. They also left saw dust and residue all over the windows and doors. This was the worst experience I have ever had with any business I encountered. I WILL NOT recommend Caliber to anyone including my worst enemies.
Great responce, times set and met. Awesome job, will go back...if the need arises. Thanks to all
Everyone was courteous, professional and efficient . I'm very pleased about my experience! Thank you all.
I received excellent service and care while my car was being repaired, receiving daily text messages to update me on the progress of my car, to letting me know when my car was ready. The staff was great and very welcoming, and they made the process a pleasant one. The work was very professional, and my car was returned to me clean, inside and out! I would highly recommend Caliber Collision to everyone!
An outstanding facility with some great associates and technicians.
Great updates to let me know at what stage of the repair my car was in and overall great communication with the staff
Outstanding service. I am very pleased with the repair work, and the helpful attitude of everyone I dealt with.
John B. Grimball
April 6, 2016
From front desk to manager Jamie, service was top notch. Fortunately for the last 43 years of driving, I have not needed this service often, but, by far, Caliber has been the most professional and customer oriented I have experienced. I appreciate the regular text updates. Good job! ????
Vehicle Make : Mitsubishi
Caliber collision took good care of care... They got my car back to very quick with good service...
The service and the step by step information was stupendous. Thank everyone that was involved
Awesome job and would definitely recommend your business and this location.
Service was timely and friendly
Thank you for you hard work and a job well done
Service was fast and the results were amazing. The work they did made my car look better than I would've expected. The Caliber team kept me updated the entire time.
Great service from beginning to finish
My car looks like it just came off the lot! I am so happy with the work done on my car.
When I had a problem, they fixed the issue in a timely manner. Thanks for repairing my Jeep.
Due to information provided, Caliber Collisions worker professionally and timely to have damages done to my car, repaired. They gave well estimates and time of completion. Ending presentation has been well and to expectation.
Overall service was great!!
Would recommend to a family or friend.
The receptionist was really nice and friendly. The guys did a great job on keeping me updated through my repair.
Yes, but I just picked it up today, so I'll know for sure in about a week or so. A very nice greeting and helpful. I'm glad there is one in Greenville in case I need something. Thank you and I will refer you to anyone I know that needs repairs!
I was very impressed with the customer service, quality of the repairs done, and overall great job done by Caliber Collision!!
Great service, precise, and fast.
I am very satisfied with the services provided. Great customer service. Great communication. I was consistently informed about the status of the repair. Overall experience was definitely a plus for me.
Everything was great, I loved the text updates!
The staff and the work was excellent. My only complaint was that I had to call and get the status on my car twice, but after those calls. I started receiving text telling me what was going on.
Vehicle Make : Mitsubishi
They were easy to work with and took the initiative to clarify confusion when I arrived to drop off my vehicle. They worked efficiently and were professional the entire time. I would certainly use them again in the future!
Everyone was friendly and helpful in fixing my car. Thank you!
Looks brand new. Thankyou.
The staff was very friendly and caring and the text updates were nice.
The entire staff was extremely professional and all repairs were done in a timely fashion. I would recommend Caliber Collision to anyone with a very positive endorsement.
Great Job!! I didn't feel like the job was rushed just to get me out the door. Quality parts were used and it looks better than new. Love the work.
I really appreciated the daily updates on my car and a definite date on when it would be finished. They actually finished early and that was a pleasant surprise. Everyone was courteous and friendly.
Vehicle Make : Volkswagen
Jamie and staff was excellent!
The staff was professional and courteous. They made this process simple and hassle free. Car looks great!
Super friendly staff!!! Completed my car early!
Would recommend without reservation.
Customer service was great ! Very kind receptionist
I appreciated the friendliness of the office manager/receptionist. Also the updates on progress on the repair work were helpful. Excellent repair job. Thanks for your excellent service! ????
The work was done well we were surprised and pleased that our car was detailed before it was returned to us
Great customer service! We really appreciated how they made things right!
I thoroughly appreciated the associates at this location. They were very helpful and professional. And besides.... They were Clemson fans. GO TIGERS.
Kudos to Samantha, Russell and particularly Jamie. I was really concerned about how my car would look with a partial repair. I was mostly concerned about how the paint would look after the repairs. No worries. My car actually looked better than when I first purchased. I'm a happy camper.
Everyone was very professional.
I like that your organization provided text updates and I did not need to track you down
Being from Florida, and having my car repaired in a completely different state, it was a relief to be able to stay in touch with the people who were dealing with the situation. I appreciate the amount of communication that took place during this past month. Thank you very much!
Thank you for being so accommodating and awesome! I appreciated all you help and getting my car back to me in a timely manner.
Great job and great communication during the process.
Excellent and fast service. I had my car back with 24 hours. Quality customer service
Everyone was so professional and friendly. The receptionist is awesome!! She really sets the tone for the office. Great experience. I really enjoyed getting progress on my vehicle repairs!
Great customer service. My vehicle was repaired and returned back to me in no time. The quality of work is amazing. Thank you Caliber team!
Rick and Samantha were excellent to work with and they answered or found out the answer to all of my questions. I appreciate their personal customer service and both were a pleasure to deal with during my car being repaired.
Vehicle Make : Volkswagen
Rick and the team did an AMAZING JOB!!! My car is completely restored and I could not be happier. I will recommend this business to everyone if my friends. The shop was immaculate. The employees were extremely professional. And the work was exemplary. Thank you for being there for me!
Very good customer service
Would recommend to others
Caliber did an excellent job.
From the time I walked in the door with my paper to see if they could repair my car I knew I was in good hands. Wonderful customer service from EVERYONE .
Great respect and they treated the repair of my car as if repairing their own car.
My car is beautiful again! Cannot tell it was ever in an accident. So patient with all questions. I have already put on my FB page for any all repairs for a car to go to this shop. A great experience from beginning to end. They eliminated so much stress.
Vehicle Make : Volkswagen
Excellent communication and friendly staff. Thank you.
My experience was great. Rick and the receptionist were fantastic. They were very friendly and concerned about my needs. I was very pleased with my car repair.
This is the most professional collision / Body shop I have ever dealt with. This is a great team and I was impressed with the great service and quality. The people make the difference.
Everyone was so friendly, courteous, and laid back. I felt like I could trust them with my car and what a marvelous job they did!!
Yes but the tailgate does not square up. People and services are awesome. We just need a few adjustments. life time guarantee so no worries.
The repair is excellent and Stacy was great to work with
Rick was a great rep... He kept us up to date and made us feel that fixing the car was as important to him as it was to us. We appreciate that level of customer service.
Excellent and timely service. Even in the middle off an unprecedented city catastrophe. I would recommend highly.
Finished sooner than expected
felt like valued customer at every moment.
Timely, professional service. Thoroughly satisfied.
Fantastic experience! Absolutely fantastic! Will be recommending you to everyone I know!! Thank you!
The staff was very professional and treated me well. They were always available and answered any and all questions. They were recommended to me and I would recommend them also.
My accident was so scary but I am so Thankful that I entrusted Caliber Collision to get my vehicle back on the road. Caliber Collision kept me informed every step of the way about the status of my vehicle. That was excellent customer service in my book. Again 100% Satisfied and if anyone need some body work done on their vehicle, Caliber Collision will be the only place I recommend.
Good and quick. We appreciated it.
I appreciate the updates and getting the vehicle back to me quickly. The vehicle looks great, like new again.
Great job, you guys are the best. Keep up the good work. Will recommended you guys to everyone I know.
Great experience! Will definitely return!
They did a wonderful job on our car and kept us informed the entire time they had the car. All of the employees that we talked to were polite, respectful and totally professional. Thanks for a great job. Col Nicks
We really appreciate you keeping us abreast with the progress as the car was being repair.
Great updates. Excellent office staff
I appreciate everything the car looks great thank you
Jamie Bowers was very pleasant and professional to work with! We will definitely use you all again. Thank you for a great experience.
Upon arriving to pick up my vehicle, I saw that there was still damage to the drivers side door. In addition, the rock chipping I had requested be repaired had not been done. I was told to leave the car and Caliber would repair it. When I arrived a second time, the door damage was repaired but the rock chipping work had still not been completed.
I would add however, that the gentleman that worked with me on my last pick-up was great. He immediately took the time to repair the rock chipping while I was there in order to keep me from having to return again.
I was very pleased with the friendliness of your company. I was in a bad situation with my vehicle accident while traveling out of state. You guys took care of my repairs and kept me informed during the whole process. I would definitely use your company again and would highly recommend it to friends and family. Great job!
It was surprisingly quick. Quality of repair was excellent.
Service was excellent, I would definitely recommend friends & family to Caliber! Thanks for a job well done!
Thinking about having the entire car painted. Need to get a quote
Stacy was great. He kept me informed of my vehicles progress.
Received excellent service from the minute I walked in the door - great job on my car as well as returning it clean!! Ryan was very friendly and went out of his way to work with my schedule. Overall I would rate your establishment with a 10?? Thank you !
Very professional and curiosity.. The service was prompt and well done... Definitely have my well recommended to anyone...
Very nice and friendly staff. They went over my repairs in detail and patiently answered my questions. Very nice experience!
Excellent customer service, the communication kept me abreast of my vehicles progress.
Great job! I would recommend Caliber Collision to my friends and family.
Very thorough , and I appreciated the progress reports via text. Thank you.
Everyone was very professional. The whole process was very smooth.
work was completed quickly and professionally, very well pleased
Great customer service, Stacey was great to work with. The only complaint I have is that my passenger window wasn't set correctly and my car is back in the shop. Everything else was excellent. Deanna was very helpful and profession. I chose Caliber after calling around to several shops on my USAA list. Deanna was the most helpful and the reason I chose Caliber.
Excellent job, excellent communications and timely repair, excellent customer relations. Very satisfied.
Timely and overall great job
they were a professional company. definitely did not expect that from a mechanic.
Thank tou for repairing my car , it looks good as new ! Thank you so much and I noticed you guys shined my tires ! I was happy with my first experience with you guys I would definitely recommend !
The whole staff just made everything so easy I wasn't really familiar with the process but I didn't need to do anything just drop off and pick up it was great!!!
Yes, thanks everything looks good!!!
The customer service I received was excellent on every level. From when I walked into the facility, to the repairs, & the steady communication until the vehicle was ready for pickup! I must say I'm very happy about how professional everything was handled.