Great service and quick repairs
Caliber Collision gives grade (A) customer service and workmanship.
The updates were great. I felt completely in the loop as my daughter's car was being repaired.
Harry did an overall fantastic job. The work on my truck done by your shop looks great. Thank you very much
Great service and the vehicle looks awesome. Communication during the process was frequent and the repairs were completed ahead of schedule.
Thanks for a great experience!
As I told Wanda at the shop, the main thing which impressed me was their willingness to keep me updated. Though I had to take the initiative a couple of times, there was no runaround, no innordinant time on hold and I always got an answer before I got off the phone. I wish my physician was so diligent, and I'm serious.
Great experience with Caliber. The staff is very professional and kept me well informed throughout the process. The repairs were performed with a high level of quality and in a timely manner. Would highly recommend.
Everyone was lovely, so friendly,polite and very accommodating. I would definitely recommend them!
Friendly employer and good cooperation. I like that. Glad they wash my SUV and keeps it clean.
I really enjoyed dealing with the people. They were very professional as well as friendly. My car looks great.
Friendly and good service all around.
Great communication from Harry. Got at minimum a weekly update of the progress of my vehicle. Would have been happier with once on Tuesday and once on Friday, but extremely happy nonetheless.
Had a great experience at the Broad River location! My car came back looking brand new, took much less time then anticipated and also Harry kept me updated everyday with the progress of my Elantra. Will definitely be spreading the news how professional, efficient and customer friendly this body shop is!
I am so happy with my car. They called to let me know what was going on and they fixed it well and in a timely matter. I want to say that you very much and I will use you all again. I will also recommend you all to people. Thanks again
Thanks for coming in on a Saturday to get the job finished.
Plus they did a great job repairing my car.
Looks great! Nice job keeping me apprised of the status. Excellent customer service.
Yes I am a very happy customer. Mrs. Wanda n Mr. Harry was amazing...
When we left Caliber collision the passenger side window deflector fell off the car onto the highway. They must have removed it in order to paint and not put in back in correctly. I just purchased the complete set for my prius and now one is destroyed due to their not installing it correctly when they put it back together.T he driver side door deflector is also half out and the door molding on both sides has deep scratches. I also wish to know if the windshield was replaced with the exact tinted windshield it came with.
Awesome company. Pleasant staff, who were thorough and efficient. Great body work to my car.
I was extremely satisfied with the service because the work was done well. When I was first told the time it would take to work on my car, I was a bit upset that the date passed and the car was not completed. However, with the constant contact and the help of John Peterson, I am a satisfied customer. Thank you!
Vehicle Make : Land Rover
Bryan did a great job keeping me updated on the progress of my repairs. They made sure that everything was taken care of before returning the car to me.
The work that was done to my vehicle was done right and on time... Irmo and NE location worked real good and together at communicating with each other.. Way to go... Thanks!
Everyone was very polite, professional. Loved the text updates. Harry and receptionist were superb. Truck looked great and had been cleaned.
Job well done!!! My car looking great!!!
Everybody was very nice. Kept me informed throughout, unlike your sister store that didn't call me for a week and that they did nothing for my car during that week! Thanks for getting my car done in timely manner!
I truly appreciate it the front desk woman and I forgot to get her name but she called both insurance companies and make sure that my insurance wasn't used and most people would have told me to do it so I think she needs to raise the front desk lady with the dark hair.
Generic email informing of length of repair should not be sent. A four-day estimate was given to me, and imagine my surprise when I received a message that it would take more than three times as long! It was in fact completed within the stated 4 days as was estimated. This email should not be a part of your protocol. Harry was a professional employee.
You all did an outstanding job. Well done.
Roland, THANK YOU
I was impressed with the professional way that they handled everything . I appreciated that my car was ready when they said it would be ready. I used the Irmo SC location and Harry was the person I worked with.
I would definitely recommend Caliber Collusion.
Harry was very professional and kept us informed explaining the delays and making accommodations for them. Also, appreciate him allowing us to pick up the vehicle on Saturday.
Great job, superb communication
I was kept informed every step of the way. Thanks Bryan. I will certainly send business your way if the opportunity arises.
Excellent service and great comminication!
Service was exceptional. Thank you
The damage is fixed to the car but side mirror is still not working, waiting for an update on when to come in and get it fixed.
Vehicle Make : Land Rover
The best DAM customer service, hands down!! The team understood my needs ( I was so dam stressed about my vehicle and the circumstances under which it was damaged), they immediately built and gained my trust and after that they addressed the needs of my vehicle, every knick and cranny was fixed, I am soooo happy and very satisfied. Harry is the BUM DIGGITY!!!!
Although I have not seen the vehicle yet, I understand from the person who picked it up that a good job was done.
Harry did an amazing job in my Chev traverse! Very pleased! Thank you!!!!
Thanks for keeping me in the loop and doing a great job!
John Peterson is an excellent asset to this company. He is very professional and demonstrates great customer service. He goes above and beyond to help his customers and his caring of me and any other individual. I would rate my experience above highly satisfied!
Finished earlier than expected.
was pleased with being notified of the progress each step of the way
Vehicle Make : Mitsubishi
You know, these days there is a lot of hype going around about how good this or that business is. Let me say this, Caliber Collision and I came to an agreement when I was to have my car there for them to repair. This allowed me to have access to my own vehicle until they needed it. I dropped the car off on Monday afternoon. They needed to replace a dented side panel and it was not expected to be ready until the following Friday. I got a call around lunch from Caliber Collision on Wednesday. They informed me that my car was ready. WOW, three days ahead of time. Upon inspection of my vehicle I frankly could not tell if it had ever been dented. They had to paint the panel and it was a spot on match! I was impressed. So know this, Caliber Collision, absolutely took care of business and ahead of schedule! And that is NO hype!
Rev. James V. Alexander
Completely satisfied with all aspects of my experience in getting my auto repaired. Recommend you just maintain your present level of service! Thank you.
I have none. Every thing went smooth they had it ready when they said it would be. They were very friendly and helpful. I would recommend them to any one.
As always, very good work at a reasonable prize.
thank you very much was done in a timely matter great job thank you ann m buckley
Vehicle Make : Land Rover
I had specifically asked twice that only Lexus parts be used in the repair of my vehicle. I was told no parts would need to be ordered. A protective decal was replaced on the back bumper and was not Lexus brand. I was told the part I was requesting was no longer available. After speaking with a local dealership, the part was still available and they in fact had several in stock. The body shop spoke with the dealership and is going to replace the decal at a later date. Body work from Caliber (previously Summit) has always been great, just wish someone would've written my request down so this inconvenience could've been avoided.
I would have been much more satisfied had our direct contact been more concerned with his customer service.
A very productive and very friendly environment. Very Good organization.
Great customer service. Repaired my vehicle faster than expected. You know they are good when the dealership refers you.
You guys did a fantastic job, I was very please. Will recommend friends...
Great service, very professional
The repair finished before the projected time and I was kept up to date on the repair every step or the way!
Did a good job. Keep me informed about the progress on my car. Would highly recommend calliber Collison to anyone
The staff at Caliber Collision were the most caring and friendly people. I was so scared having my first accident and they were awesome to me. Took the time to explain what was happening, what I needed to do and how they were going to repair my car. They sent me emails almost daily to inform me of progress of my car repairs. A very special thank you to Bryan who treated me like his mother and took such good care of me. Thank you Bryan, your the BEST !!!!! My car looks beautiful and everyone says WOW, it looks like a new car !!! So very pleased with Caliber Collision ! Thank you from the bottom of my heart ! Have a beautiful day !
Excellent service and communication!
Bryan was really helpful through out the process. I was informed with everything that was going on. He even stayed late and waited on me to pick up my car. They diis an awesome job with my car. I would recommend them to anyone!
I loved you guys service. It was fast and the communication was great. Excellent customer service.
Super fast and awesome staff!!
Your service is excellent. My Beamer looks like it's brand new. I am so happy. Thank you.
It is really nice to work with you folks. Our experience has been exceptional.
Vehicle Make : Volkswagen
Tell Rob Michael and Bryan thanks!
Took a little longer than expected, however, the repair job gives all appearances and feel as being excellent.
You kept me updated and got my car back quicker than expected
The staff was very friendly and patient with me. They made sure I didn't need anything while I waited and they didn't make me wait long. Very professional and I will recommend them to all I know in need of their services!
overly pleased with the service. Better than expected.
Larry, John, and Crystal were great to work with and made the car repair process an absolute pleasure! Caliber collision is the best repair shop in the Columbia area!
Vehicle Make : Volkswagen
Friendly staff, good work.
Very helpful and professional staff.
Great job! Made my life incredibly easy. Kept me posted every step of the way. John Peterson, of CC in Irmo, was easy to talk to, very knowledgeable, wonderful to work with. My Kia Soul is as good as new! Maybe better? Again many thanks. PS...I took some business cards...word of mouth is the best advertising!
Vehicle Make : Volkswagen
I was told my car would be finished on a Monday so I returned my rental car Tuesday and my car was still not finished until end of day Wednesday. The work overall was great but the timeframe I was told was not what was adhered to.
Just really bad communication, failure to keep appointments. You can't tell a customer it will take 2-3 days and then on the 4th day, nothing has still been done with your car. Wrong parts ordered. So I took the car to another collision company.
My daughter said one of her engine lights is on in her car and she called the technician they said he was at lunch and will call back. He never did. she's going to call tomorrow. The light was not on prior to the repair. it may just be a matter of resetting the system. if you would please take care of this I would appreciate it
Thanks for repairing my vehicle and handling business in a professional way.
Car looks great. They were able to drop car off which was great. Would use again.
Mr. Bryan Derrick,and Mr. John Peterson provided great service and repair work. Mr. Peterson was very considerate and professional Thanks ,very much Jerry Plexico.
Wonderful staff. Did a great job with my car.
Job was done correct good timeline very friendly over all just great will tell everyone about Cailber But everyone will see at work where the deer ran into my car they know I took it to you
Great work and very friendly staff!!!
My only complaint would be that my car wasn't washed before it was returned to me but I don't know if they couldn't do that because of the paint needing to dry. Other than that, extremely happy!
Way better service than I expected. Thank You!
Very good communications, gray atmosphere
Amazing job and awesome service. Couldn't ask for better.
I thought they were going to change the hubcap but truthfully it's not a big deal because the other three would have looked odd as they are quite worn. I really appreciated being kept up to date on the progress. So far everything looks great.
Job was completed before the time that was originally quoted. The work is impeccable!
PAINT ON MIRRORS LOOKED EXCELLENT-THANK YOU
Everyone was pleasant and helpful throughout. Thanks
Thank you for a job well done...I do appriciate the courtesy and how well I was treted......
The staff and techs are showed good customer service
One small problem, the lock on the driver door was to be repaired, but it was not. It is listed on the invoice. I have to lock it manually, and cannot activate the vehicle alarm system until that door is manually locked.
Please let me know when I can bring the van in for that repair.
Great job done.. Communication is great and the employees are wonderful
The service was completed much quicker than I expected and the quality was excellent. Russell provided outstanding service.
Very nice work & my Suburban was clean as a pin..
Great job!! Keep you the wonderful work!!!!!
Vehicle Make : Mitsubishi
Excellent staff. Did what they promised in the timeline they indicated. Thank you.
I had a very positive experience with the personnel at the Caliber facility in Irmo, SC. From my first call answered by Crystal to the moment I picked up my van from the repair manager, Kayla, I was very pleased with their communication on progress of my van. Kayla is an outstanding manager. She kept me informed of the repair progress and was able to answer all my questions. When I had difficulty contacting my insurance adjuster she made sure the adjuster had the correct information so I could get the insurance check and final price to the insurance company. Anytime I called the phone was answered and even if Kayla was not available she was given the message and responded to my question either via email or telephone. The quality of the repair is excellent. The technicians did a high quality repair of a badly damaged front end and the paint looks original over the whole van. You can't tell it was repaired. The one time I talked to the manager Russell, his answers to my questions gave me a positive feeling that my van would be correctly repaired. Congratulations to an outstanding team at the Irmo SC facility on a job well done and on time.
Great paint job, looks great.
Very good job on repairs. Very satisfied. Please keep customers updated frequently upon their request. Thanks
The service was excellent. All repairs were expertly done and in a timely manner. I would recommend them to my friends and colleagues.
Good repair done in a timely manner. I appreciated the ongoing feedback that Eric provided.
The repairs were done quickly, all the people I dealt with were friendly and professional, and my car looks great.
Service was quick although a few things were left undone originally
Took more than a reasonable time to make a 2800 repair.
Excellent repair job. Looks brand new.
Eric and every one was very helpful and kept us posted on our repair.