Completely satisfied with entire staff I spoke with. Very helpful and patient with all my questions (I ask alot of questions!) The staff that put my car back together did a fantastic job! Thank you to all!
Thank you for the open communication and quality job!
My car looks great and was done ahead of the promised date! Thank you so much!
I was impressed with the daily updates. Also was very excited that my vehicle was cleaned and shiny both inside and out when I picked it up! The work on the car looks amazing; I can’t even tell that it was ever damaged. It was also very helpful that you arranged the rental car drop-off and pick-up. Thank you !!!!
Vehicle Make : Mitsubishi
Car looks better than when I bought it. Thanks!
Great work ! The staff is very friendly and me being in retail for over 20 years, Great customer service goes along way.
I believe it was an absurdly long time to fix a front corner of my vehicle. My vehicle was with your shop for over a month. At least twice I felt that Tim was extremely rude to me on the phone. If I managed or owned this business I would never let him be in contact with the customers. He constantly tried to talk over me and made it clear that “we are only a body shop”, never cared to listen or make my experience pleasant. I have worked with customers for most of my adult life & you do not act like that if you want people to come back or give a great review. I am sharing my experience with everyone I know so I can hopefully save them from the same grief.
My Jeep was repaired in a timely manner, all staff was pleasant to deal with, and my Jeep looks wonderful inside and out.
The customer service was great. I was kept updated via text message and phone messages throughout the process. The vehicle was finished on time. Everybody was friendly, they took care of everything, from dealing with insurance companies to arranging my rental car.
Very EXCELLENT Job..So far very SATISFIED with the repair on my buick..Really like the updates I receive on my phone and the calls to keep me update with the process of my vehicle ..Even tho it took more days than what I expected but it was worthed the waiting..I will definitely recommend if I have to..Also was very helpful with the car rental. Made it more convenient for me to just pick the car in the location that my vehicle was going to be repair..Thank You so much for the work..
The timeframe was ridiculous u had my car24 business days not including 4 Saturdays. I was told 13 business days. I'm not sure if ur employee count is lower at that facility but this was not a major repair job
Took longer than planned which is fine but had to pay for rental four extra days! This cost me more out of pocket. Also asked about a loose piece on side. No one fixed it and realized after I got home. And then I called after receiving texts it wohld b ready Friday. They had to check. No not ready Friday. Called Monday am. Said wohld b down Monday end of day. No one called and then I had to call and not ready. And then got Tuesday. I prob won’t use northside again because of rental issue and I asked if u had rentals to help me out. Nope.
Extremely satisfied! Very tight schedule for a trip to Florida. Work was on schedule as promised!
I was very impressed with the services I received. Every one we dealt with was both friendly and professional.
It was great receiving text updates on my repair. It was encouraging to know that the process was moving along, and my car was done a day early! It was also wonderful having a rental car ready for me when I dropped my vehicle off. Shops I dealt with in the past required me to drive to the rental agency, so that was a great perk.
My car was clean both inside and out when I picked it up! That was awesome! Thank you. Keep up the good work!!
You guys did an excellent job! Your customer service is awesome!
Very satisfied with customer service and work. However, I was told that tie rods were replaced and alignment was done. There is no mention of this for parts or labor
Everyone was professional. courteous and friendly. Car looks fabulous
They did a great job and great customer service! I would recommend them to friends and family.
The total job was excellent. Above and beyond in my opinion.