Perfect job and total progress communication. Car looks like new.
I absolutely loved the customer service at Fix Auto Santa Ana. Ricardo the manager was very helpful, courteous, and very polite. Along with the young receptionist she was very nice and helpful as well. They are truly professionals and are committed to provide great customer satisfaction. I loved their service and I am truly satisfied with the results on My Corolla.
2 weeks late and unfinished
Estoy muy agradecida con el servicio que me brindaron en verdad atienden muy bien a los clientes y me gusto que me mantuvieron al tanto con lo de mi troca y fueron puntuales al entregarme mi coche muchas gracias.****-100 "100%"
I love the job done on my car! Second time here! Love the work. I appreciate everything:)
I'm very pleased with the whole process twith fixing my car to when I first called and spoke to Arlette to when I picked my car. Thank you for the fast and awesome customer service.My car was fixed fast and it looks brand new :) I will be referring people to you guy! Keep up the great work.
Me regresaron el carro,se supone que checaron todo lo que se haba daado y el espejo del pasajero esta quebrado y tambin remplazaron la placa del subaro y una es cromo y la otra es negra...NO usan el sentido comn de pensar que si cambian una placa cromada,porque tendra que ser la otra negra!!?? Y luego NO lo lavaron bien.
I was really pleased that we got the car back so quickly.
Great customer service and the work that was done to my car. I was happy overall.
Auto fix do great job my Ben looks like new.
Excellent service, same as my last experience there. If needed, I would definitely trust them with the repairs of my car again.
Very satisfied! The Manager went beyond my expectations. The bodywork and paint match was flawless. Delivery was on time as well. I would highly recommend Fix Auto to everyone!
Thank you so much I really appreciate your hard work. Getting my vehicle back before time ment so much to me . I would recommend others to come to your shop .
Continue to keep customer service high
Great body shop to get your car repaired got it faster than expected and the girl in the front desk was very helpful sweet and nice. The car looked like nothing happened to it these guys are legit and PRO's . Highly recommended!!
My experience was great as soon as I walked in. Arlet was informative and helpful and guided me through the process. Jeff the manager took his time to speak with me and let me know what was going on and how long it would take for my car to be completed. Not only was I receiving updates on my phone but I also received calls from Arlet and Jeff which made me feel they were going out of their way to make sure everything was being taken care of. Overall great customer service and great work on my car. The techs did a superb job. Thanks to all the staff.
Very friendly. Thank you for all the work.
Personal is very friendly. I like how they fixed my van
Great on time service. Love the fudge.
The from desk was very polite and thorough. I am pleased to say my car was ready **** day early and it looks great.
I received texts about updates regularly and the repairs were finished a day early and it is a beautiful job.
They were really nice and friendly. They fixed my car on time. And I appreciated the fudge!
Dear Fix Auto Santa Ana Team,
Thank You for taking good care my minivan with your professional work.
Job well done!
Happy New Year!!!
Peter Hung N
Great staff! The text messages were very informative!
Very satisfied with the repair of my car. The staff was very polite overall very happy with their service. Thank you.
They were super nice and efficient. They answered all my questions as well. Had a great experience
Amazing service! Everyone was friendly and welcoming!
Jeff was great, and very helpful
Thank you all for keeping me informed about the progress of my vehicle and for doing such a great, clean job. I did not expect for my car to come back cleaned and detailed at all, just expected to get my car repaired so that was a great surprise! You all have provided me with excellent customer service and have made this inconvenient process as smooth as I could have ever imagined. Thank you all!
Jeff was very professional and courteous. I was very pleased with the service.
The manager, Jeff Coons, was a consummate professional throughout the process. Having dealt with multiple business transactions and interactions, I confess that I have rarely come across such great service, promptness, and courtesy.
Great customer service! Jeff from your Santa Ana location was extremely helpful. He called when he said he would to update me on my car's progress as well as answered any questions I had. My car was repaired in the time it was promised and it looks great! will definitely recommend your services. I'm a very happy customer.
Fix auto has the most amazing customer service! My car looks amazing, and was finished in only one week. I wish it were easier to find them online, must be a new location. Their location does not come up on yelp yet .
Couldn't be happier with my car and the great service. We will (unfortunately!) be back :)
Vehicle Make : Volkswagen
Jeff was amazing. He was able to give me a fast turn around on my car that fit in my schedule. This was important because I live 3 hours away and had to plan ahead of time. Then, when I called and asked to have the car done by Thursday, on day earlier than originally planned, because I was subpoenaed for court on the original day. Jeff made it happen. He was working on my car himself to ensure it would be completed. He was sweating in the ridiculous heat polishing and waxing my car. He is the epitome of customer service and deserves a raise.
Excellent, Excellent, Excellent
I was told Thursday evening that the car would leave Santa Ana first thing in the morning. This was followed by:
Friday 9:15: it will be loaded soon and here in a half hour.
11:00: it is being loaded now and will be here soon.
11:40 It has arrived, but needs to be checked out for an hour.
12:45 It is ready to be picked up. We will have someone come to pick you up; he will leave here in ten minutes.
12:555 We can't find anybody to pick you up. OK if we deliver it?
****:15 Car delivered. I missed one meeting and had my plans rearranged several times.
Great follow up constant communication
Vehicle Make : Volkswagen
I'm glad I picked this place to fix my car. I'm 100% satisfied with the work that had been done, Thanks Fix Auto Santa Ana for taking care of my car
Thankyou so much, Mr Jeff Coons