Communication during the process was poor. It is very hard to make contact and find out why delays were happening. The main problem was the length of time it took to get the repair done. At the end you did a great job on the repairs thank you very much for your good service. I will tell my friends about you.
Love the app telling me status updates. And the email saying my car was fixed and ready to come home....just felt awesome like you understood me! .
Kathy was great and knew exactly what was needed and how long it would take to order the parts and get the work done. She coordinated everything with my insurance company and everything was handled smoothly
Well done, on time and the car looks great.
Cathy provided excellent customer service!
Great experience with your service. Rene and Cathy were wonderful, and the quality of work was excellent. I couldn’t believe how efficient and quickly the work was done.
Very professional and good communicators.
Cathy Williams did a wonderful job!
Service, competence and communications were superior. An all around fine experience.
Your work is remarkable. It’s like I got a whole, new car back. Can’t tell it was ever in a $7,000 collision. Hope I’m never in another wreck. But if I am, I’m bringing my car to Nalley.
The updates and service person I worked with were fantastic. Only complaint, Statefarm paid to have the interior detailed. It was basically vacuumed and not well.
You guys made it so easy, even though I didn't have an appointment.. Also Miss Williams was very detailed about what needed to be repaired on the vehicle, but I didn't have enough time to go over all my concerns or answer all of her questions about the car, I apologize (enterprise was waiting). However the repairs looks great, I haven't opened the hood or looked under the car, but I'm sure you guys took care of what needed to be fixed.
I liked the daily updates via text in the status of my car repairs
I feel that reps should return calls in a timely manner .
Liked getting texts updating the progress of th repairs.
Vehicle Make : Mini Cooper
Took way too long
the repaired area had imperfections, the A.C. is not functioning correctly the interior had clean up residue and the check engine light was on