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Vehicle Make : BMW
Toni P..
1 out of 5
5/21/2015
This review is for the Caliber at Tyson's Corner (I can't find another listing on yelp for them though). We brought our late model BMW in for hail damage repair. This car is my baby - always in the garage (except in that darn hail storm at work!), always hand washed, always cared for meticulously. I know that car like the back of my hand. Caliber subcontracted to Dentmaster WHO WAS STELLAR as it turned out (I gave them a 5 star review). Dentmaster completed the repair, gave the car back to Caliber who proceeded to wash it with something that put huge scratches all over the hood and top. Seriously, the whole top surface of the car looked like someone had been ice skating and doing turns on it. We called Caliber and they admitted that they washed the car after the repair was done, and said that they "didn't do an intake picture" so couldn't verify that the scratches were created by them. We called Dentmaster who said "We don't care how it happened, if you aren't happy we will fix it." True professionals. We spoke to Caliber again who suddenly decided that they DID find intake pictures (even though my husband did not stop by Caliber at intake. The only pictures they could have taken would have been AFTER they washed it. It was a complete attempt to cover their error and flat out lie about the series of events. Again, Dentmaster offered us a rental car, took care of the damage that Caliber created and the car is beautiful again. I do not appreciate being lied to, nor having someone insinuate that I am lying. If I could give Caliber a -100 stars, I would. Stay away and be wary... but go straight to Dentmaster any time!
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