Vehicle Make : Volkswagen
I am satisfied with the ease and convenience of my repairs at Caliber, however, I did have a few points that I am not satisfied with.
The estimated repair date for my car was set two weeks out from when I brought my car to the location. Three days later, on a Friday, I received a message that my repairs would be completed that day. I received this communication via email, despite the fact that on the form that I completed, I specifically stated that my preferred method of communication was phone. his was very short notice.I received another email stating that my repairs were complete and ready to be picked up at 4:45pm that Friday. It would have been impossible for me to get my car in time even if I received it at the moment that the email was sent.
When I arrived to pick up my car, it looked great, however, I was asked to sign to confirm that I have received my car before we completed a walk through. It was only after I signed the paperwork and was walked out to my car that I was informed that my repairs are not 100% complete. They are waiting on a part that I was informed would be delivered to my location and installed. I do not recall any notations on the paper work that I signed stating any of this (regarding the partial completion of my job and that additional repairs are pending).
I think that it is very unprofessional that I was asked to sign for reception of my car, prior to completing a walk through. In hindsight, I probably shouldn't have signed the paperwork until the final walk through, but I tend to be too trusting. At this point, I am hoping that I do receive complete repairs to my car. In the event that I do not, I will be reporting this to my insurance company.
The car looks great...it was the communication that broke down when the repairs took longer than anticipated. In the end though the manager reassured me and worked with me, which made up for the delay.
Thank you to ALL the staff for the AWESOME customer service. Mr. Shane, thank you soo much for your undivided attention to my needs. ????
Vehicle Make : Volkswagen
I inspected the repairs more carefully after I picked up the car this afternoon. There is a couple of flaws on the repairs that would need to be corrected. I already sent an email to Albert, from your Norcross location. I would bring the car back on Monday and I expect to have the problems corrected. Albert has been so far very helpful and cooperative, I trust he would address the issues properly.
The car was fixed a lot sooner than expected, which is always a good thing. Everything looks to be repaired and my car looks good. Customer service was fabulous and I felt like I knew exactly what was going on step by step
Suggest not telling customers you will detail the interior of their vehicle if that is not a service you offer.
I like how you kept us updated throughout the process via email updates
They took their time to make sure everything was done right.
The front desk staff were most helpful getting the car and calling the rental car company to pick me up. The job was done in the amount of time I was told and pick up was so easy. They handled all insurance transactions. The overall experience was very friendly and professional.
Thank u for the wonderful work on my car, I will sing your praise .
I'm a very busy person, i'm in the process of moving and I'm a teacher. School is getting ready to start and for me to have to come back and get my spare tire that should have been in my car when I retrieved It is a real inconvenience for me. Also as this is a collision repair shop snd you do bodywork you could have ran my car through the car wash, I understand that washing the car is not mandatory but it would have been nice.
This was my second time doing business with caliber and I'd come back again.
I was empressed with the staff ,quality job and the timely completion
Service and repairs were above and beyond. I was disappointed in the quote I got to do some additional work while the car was in the shop though. It seemed high compared to many others. I know you pay extra for quality but twice as much?
So far, so good. Everyone I met there was friendly and professional. Delivery date was better than estimated!
Lots of attention to detail, frequent communication, fast!
Staff was super friendly, and did a great job
To be honest I wasn't expecting the place to be nice, up the date with technology and great service. Very professional, clean, loved the text msg updates, love leaving the rental just there vs returning back.
Shane was AWESOME! Superior service!
Did an excellent job and was more than accomdating and professional.
GREAT EXPERIENCE. ALL ASSOCIATES WERE FRIENDLY AND PROFESSIONAL I WILL RECOMEND CALIBER TO FRIENDS
Efficient as well as friendly experience. Thank you.
Great service and car looks great.
Great repairs! Great company to work with!
They were so nice and easy to deal with.
Hood does not line up correctly. I have an appointment to review the hood issue.
Love the communication regarding the progress of my car. Very professional and friendly environment!
Great work and customer service!
I am very impressed and thoroughly satisfied with the high level and quality of service that we received from Caliber!! The timely updates and diligent efforts made to get our car back to us earlier than the estimated date were exceptional! We will use your repair shop without hesitation if needed in the future. Thank you so much!!
Incredibly professional. Great at ongoing communication. Thank you
Calibre Collision was pleasant to work with and instilled confidence in me from the start.
Great service and good work. Very pleased.
Your customer service was excellent and efficient and the turnaround time was unbelievable. I also thank you for the special touches of cleaning and polishing my car. Thank you.
My car Looks Great! Thank You!!
Great repair shop!! Definitely sticking to here!
Vehicle Make : Volkswagen
Everyone in the office was so nice, professional & on top of things. I couldnt have asked for a better experience, in such a frustrating time. Thanks again!
Customer service was great! I like how everyone has a sense of urgency in the shop. The repairs look great!
It was a horrible service,what was suppose to be a five day fix turn into a month,will not want to go back their. It was the worst experience ever.
Michael & Aline could not have been more pleasant. Thank you.
The ability to drive my car to me after the repair was finished was extremely helpful. Great communication along the way as well.
Great service! Caliber stayed true to its promise and love the Enteprise-Rent-a-Car service.
Great job on repair! Friendly, knowledgeable staff. I especially like how you can drop your rental car off at their shop rather than taking it back to the rental company! Nice touch.
I could not be happier with the work done on my car. John was absolutely amazing. He and his staff are helpful and efficient and made what could have been a difficult situation incredibly easy. They even washed and detailed my car when they were finished. I will recommend Caliber to all my friends.
Everything they was fast an they were so over there I would refer all of my friends to go there.thank u all
Service was awesome, quick turnaround.
Very friendly staff. Service was fast and well done.
I appreciate all the hard work. Once everything was straightened out it was a quick fix of my vehicle.
Everyone was awesome, friendly, and very helpful!!
Vehicle Make : Volkswagen
On time and looks giod
It took awhile, but evidently everything was fixed okay even if I did have to go back to get one thing taken care of. Felt that everyone was very nice and helpful.
Although I had to wait three weeks because your employee had personal things going on, the car everything looked great once they finished.
Frank was very professional. This shop was the earliest to take me in. Quality work and early!
Is berry efficient....I love who looks my car!!!
Excellent care and overall service. From the time I walked in everyone was so professional and courteous. I had a great experience and will definitely return for future needs and would highly recommend to anyone in need of the offered services. Thanks Caliber!
Communication with me all along the way was outstanding. Very quick service. Great help as liaison with insurance. Very pleased.
Need to have Frank call me regarding the grill that needs to be order ordered and installed
Aline and Frank answered any and all questions, addressed any issues, and kept us updated on the status of our vehicle.
The weather conditions on the day we picked up the vehicle after the repairs were completed were not ideal but the initial inspection following the repairs looked good. ?
John is clearly a perfectionist and did a great job!
John and Aileen are the best. I fell very ill the weekend before dropping my car off and their professionalism made the experience a great one. On the day I was to pick my car up I realized I left the check from the insurance company and they were kind enough to keep the shop open so I could return home and get the check. I was so happy. These two made my experience memorable in the best way.
Caliber collision is an excellent shop. In my time off need they were there for me not just to fix my vehicle but also to accommodate my added needs. For example, I needed a ride to bring me home after I dropped of my vehicle Mr. Grubbs took care of it and a nice young man drove me home. Which is not the norm this was just an added courtesy because I work such long hours. Furthermore, John Grubbs went above and beyond to meet me in order to take me to the shop to pick my vehicle up due to work schedule. They also kept me informed with how far along my vehicle was coming I always receive the message showing me how much of the work was done and when to expect completion. My vehicle looks brand new they they did an excellent job. Thank-you for getting me back on the road.
John was my service advisor. He was very friendly and attentive. The staff at Caliber Collision were pleasant and friendly. The office was warm and inviting. They were patient and accommodating with my crazy schedule.
The staff at this facility is amazing. The work on my car looks fantastic and I am beyond pleased. Special thanks to John for making it possible for me to still get to work the day my car was getting fixed. The customer service I received surpassed my expectations.
They took really good care of us. Although there were some time line issues between the dealership and Caliber, it was really out of our hands. I felt as though they actually cared about customer comfort and satisfaction, something you don't see a lot of these days. John was exemplary. I would dedinitely recommend. Thanks!
Thank you for your prompt customer service. It was a pleasure working with you all.
John delivered excellent customer service and I will definitely come back whenever I am in need for a car repair! This man is good lol
John took care of my van as promised. I am very satisfied.
Franita is so wonderful! I loved my beautiful experience with you all! #very happy camper!
Excellent service in all areas. Frank kept me up to date on the progress of my repair and explained all the issues involved to my satisfaction. He also stayed late when I was delayed by traffic on my way to pick up my vehicle when repairs were completed. Great job by everyone concerned.
Vehicle Make : Volkswagen
John was great!!! Personal attention.
Frank was great. The communication was always clear. He explained all of the charges and repair process in a manner that was well understood to me, a person with little knowledge of automotive repairs.
Franita and the entire staff at Caliber Collission did a phenomenal job on my car. She made the process smooth, and she was very professional.
John was fantastic. He kept me in the loop and always insured that i knew everything that was happening to my vehicle. In addition to that, when went to pick up my car and make a payment the whole team was friendly and warming. John as well as his coworkers kept the shop open late for me considering I got off work late. I highly recommend Caliber Collision and if I have any problems with my car, such as damage etc. I will return. THANKS GUYS!!!
John Grubbs rocks! He is the best
This was without a doubt the best experience I've ever had dealing with an auto repair shop. John, the associate I worked with, was spot on with everything and provided quality and reliable service. He kept me informed during the whole process and made every effort to minimize my wait time. Calliber Collision is one of very few automobile repair businesses that I fully trust and can take their word with everything they tell me.
I experienced the greatest customer service with Franita, she is fabulous.
Updates regarding the status of my vehicle were constantly provided throughout the process. My key contact "John" was very professional and knowledgable. He provided excellent customer service.
Very pleased with service
Frank Idi has been very helpful and resourceful through out the repair process. He also communicate and provide update on regular basis.
John Grubbs was amazing! 10Fir him and his team at Caliber! Best car experience I've ever had! :)
I believe his name was James. He is beyond excellent!
John was amazing!!! Went above and beyond and was always very professional and courteous.
Awesome service! John was awesome from start to finish, hope I never have a need to use the service again, but if I did, CC would be my first choice!
John was awesome! Customer service was obviously important to him. He waited on me an extra hour after closing just so I could get my vehicle! I would recommend to family and friends!
Everything is excellent,especially the sevice is perfect
Excellent repair and customer service.
Everything was on point thank u
Love to see companies seeking input, especially when they are big companies.
So question arises: do you REALLY react positively to customer suggestions or complaints?
Vehicle Make : Mitsubishi
The headlights on the passenger side where the collision was is aimed high. I had a flat within minutes of leaving your lot after the car was with you for a month and a half. I was very dissatisfied with the communication throughout the process with my service rep and also regarding my tire issues which put life literally at risk. I was happy with the paint job--blending and matching the paint.
Fernita who was the caliber rep I dealt with represents her company well
I really love the updates, letting me know when my vehicle would be complete. Everyone was really nice and I was even able to pick my car up after normal business hours. That's why I'm a return customer and I wouldn't go anywhere else.
They did a wonderful job fixing the damage on my car! Kept me in the loop with everything going on. Had everything finished when they said they would! amazing customer service everyone is professional nice and friendly!
My representative John Grubbs was very attentive and understanding of my needs and kept me updated as soon as he heard anything about my vehicle. I am very impressed with his customer service even under the circumstances.
The team did a great job. Thanks
Very happy with my service.
Vehicle Make : Volkswagen
You guys did great work, however you did forget one lightbulb in the rear light being out in the place but I have a spare so no big deal.
Great job all around. Received updates along the way, car was ready on time, and it looked great upon completion.
Thanks for keeping me updated and handling all of the car rental processes for me. It made the inconvenience of the incident much easier.
John is very excellent and helpful.
Very nice staff
Completed my repairs ontime
Fast service. Great staff Frank was very helpful
Everyone was a professional. The repair of our Mazda Tribute made it look brand new. Completely satisfied.
Very good people great service
Caliber kept me well informed through a difficult time. They were attentive, courteous, and professional. Thank you Caliber
All the guys were very nice and professional. The paint job was completed in the estimated time given. The complimentary water and popcorn is a nice touch. I would definitely return if I need any services done and highly recommend Caliber Collision.
Everyone there was friendly and professional.
With me being in NC and my daughter (the driver) in GA, the service was a lot smoother than I expected.
The customer service agent, Frank, was extremely nice and helpful, and the repairs were good. I had two young kids who were kind of a handful, but the staff was very nice to them and also did quality repair work and turned it around quickly.
There needs to be a final inspection before turning the vehicle back over to the customer . I found where a piece of trim was not reinstalled , black over spray on the exterior of my white truck and also black , I assume over spray , on both front seats . Once I pointed out the items they were quickly taken care of . I would give an over all rating out of 10 probably a 7-8 , the truck was in your shop for additional 2or3 days when I thought I was told since I waited for the parts before bringing it in it would only take 4or5 days . You had it a total of 8 days and plus you charged the insurance company an additional 100 for something to do about the bumper . So here is my comment for what is worth .
My car is completely 2 different colors its grey an black totally not happy with this job will be in Monday morning
Great job, quick and excellent customer service
John did an amazing job with my Mazda. He kept me up to date on my vehicle with texts. I appreciate the time he took to make my experience with Calliber remarkable!
John Grubbs was very professional.
John and the crew there were friendly, did a great job restoring my vehicle, kept in constant communication, and felt with the insurance company directly so I didn't have to worry. Very great customer service experience and I work in the customer service industry.
Caliber Collision employees are great! They make the car repair process easy for the customer. This is now my 3rd visit (3 separate incidents) and my regular (Jabari) guy wasnt there; and I still receive A-1 service. Jabari, John, Robert and even the front office manager...we're all great! Thank you again for getting me riding again!
We were very happy with our experience with your team. They were extremely courteous and helpful, always greeting us with a great attitude and a smile. We were more than pleases with the end result of our vehicle and would highly recommend you to everyone!
John was a great help and very service oriented
Great pricing - even better service.
I am so thankful for whole team, i was so upset about my car. And completely lost as what i was supposed to do about the repair. And John was the absolute best, he handled everything for me. Definitely put an ease to my mind about the whole situation. I will definitely refer you guys out to everyone i know. Thank you so very much for everything.
Very good and quick service. He didn't try to replace a part that he thought might have originally been bad. I appreciate honesty. I will be back.
Caliber collision norcross did a excellent job on my vehicle, staff was very precise and on time.
Great customer service and great work!
Overall the service they provided was awesome I highly recommend caliber collision and also the customer service provided by john was spectacular
I felt like they really went the extra mile to make this repair process as painless as possible for me. John was very flexible and worked with me to get my car back as soon as possible. A
Car looks great - I could not be happier. Staff was very professional and friendly. They kept me informed of every step. Thanks!
John Grubbs was a 10 he sent me pictures every day about my car he went out of his way to help me with everything. I will tell everyone I know to come to you business for their repairs. Thank you!!! Pamela S
They corrected the botched job from Gerber. I really appreciate them
Awesome job on the Mercedes! Professional and fast.
I thinking of bringing my 02 Z06 for some body work.
Completely satisfied with the service good people and a good experience would definitely recommend !
My bumper looks brand new! The color matches perfectly and you can't even tell it was damaged. I appreciate that they got me in so quickly and got the repairs done quickly as well. Thanks guys.
John Grubbs along with the team that worked on my car, did an amazing job getting me taken care of. I couldn't have asked for better service.
John was great and communication and keeping me informed.
Frank was a pleasure to work with.
Still need to have the molding attached. However, my son likes it better without the molding.
Overall I was satisfied!!!!No major complaints
I appreciate your hard work you did on my car. You guys did a great job & clean up my mess on my car. I thank you very much. God bless