Work was done in two days,what I expect. Nice, clean car again. Friendly and professional people.
I really liked the constant updates via text message.
I have 25 years of Service Advisor experience, Mr. Jose Torres did a GREAT job of explaining your system and keeping me informed step-by-step. I will definitely recommend him and your business to friends and family.
They were great and when above and beyond. I would recommend them to friends and family. Jose was very responsive to any questions I had. They have a great system to keep you up to date on how things are going with your car. Thank you and my car looks great.
Paint job on the corner panels of the bumper seems like it was touched by something and still was finished. I could send pictures. Just got the car this afternoon. About 3 hours ago. It's already 7:40pm.
Good service & friendly staff. Car was washed and ran like a NEW car. Thank you
Everyone was so nice and gave me all the information I needed! Thanks again! Great customer service!
Everyone at Caliber is great!! The work on my car was done very nicely!
Excellent service and excellent communication.
Excellent service in all ways.
Jose torres was extremely helpful and kept me up to date through my whole repair! I highly recommend calibur collision and Jose specifically!
You guys did a great job on my car. Perfect Time
Thank you very much.
The professionalism and attention to detail regarding my 2015 BMW X1 was as expected, however, the estimated completion date was not met and I was not notified when my car was ready for pick up. I had to call to inquire status. Additionally, the office manager advised me that she was going to contact The Hartford regarding my deductible amount and would contact me the same day. After 2 days and a couple of messages I still have not heard back.
The atmosphere at your facility is completely professional and customer service oriented. Your receptionist and Jose were helpful and informative to the extreme . I would recommend anyone dotheir bodywork and your facility
I thought that they did great overall. The paint job was excellent. The service was good.
Unresolved repairs & rude unhelpful customer service.
I appreciated the ease of the process and the great communication. And the car was finished earlier than anticipated.
Las personas que me atendieron me hicieron sentir muy bien , la Srita Recepcionista , perdn por no recordar su nombre , el Sr Daniel y dem¡s personas que te saludan y brindan una sonrisa . Gracias
You guys did a great job thank you again
Great communication and great customer service from Jose
Very professional, from the office to the people.
Very professional company. The repair was completed very quickly and the we are very satisfied.
Very good repair and service.
Thanks for the speedy service.
Appreciate the option to communicate via text and the quick responses. Car was also ready as promised, even a day earlier than expected.
I was informed about my car on a regular basis . I was explained in detail everything that was being done to my car . Jose was knowledgeable and courteous.
The tech reps, and receptionists were always very courteous and professional. One item has to be fixed tomorrow.
I greatly appreciate it the updates. Everyone was very welcoming and accommodating.
Everyone was so nice and helpful and my car looks beautiful!
The whole process was very informative and the employees displayed very welcoming attitude. I am very pleased with the service.
I don't kown who was my Service Writer Steve trainer was but he did a great job. You guys should think of about making Steve a Service Manager
Staffs were all polite and very accommodating regarding my needs.i will recommend to all my friends the goodness of you company/shop.God bless
Very professional and prompt service. I like the text updates, good feature.
Professional and helpful staff. I also appreciated the text updates.
Everyone was really helpful and kind.. thank you
Job well done. Everyone was very nice and they did an excellent job.
These guys do an amazing job. Paint looks great and also go above and beyond.
More companies need to serve their clients like you all do! Great job!
Vehicle Make : Volkswagen
Very professional and courteous service-excellent communication via email was much appreciated.
Vehicle Make : Mitsubishi
I'm overall very happy with the service I recieved. I was updated during the whole process and got my car a day before the original pick up date. Thank you for all your help
Thanks for having car done early. It looks like new
Your staff made the process feel seemless from drop off to pick up. The mobile updates were a great benefit as well.
Thank you for doing a great job.
I found your staff very accommodating. Everything was at my convenience. Thank you.
Keep doing a great job! Thank you for everything
Daniel did an excellent job keeping me informed of the progress of my vehicle and the text message alerts are helpful.
Had an excellent experience with Caliber Collision. Staff was extremely helpful and really nice.
My experience was wonderful. Their service was prompt and the work superb. Have nothing but compliments to give to the entire team. Thank you for everything
The repairs on my Kia Optima was professionally done. It looks great and left my car looking brand new! I am definitely a happy and satisfied customer and I will not hesitate to recommend your shop to family and friends. Good job guys! And thank you!
friendly service and fast but good work!
Great customer service and consistent updates on the status of my repairs.
I feel it took more than a week to fix the bumper issue.
I had a previous repair done with Caliber and was happy with it, so I requested to use you again through my insurance company on this recent claim. When I got my car back, I noticed the panels that hold my driver and passenger side windows are scuffed and scratched. I'm not sure if my vehicle was covered during the repair with some material that scratched these areas, but it was not like that when I dropped my car off.
Special thanks to Daniel, Carlos, and Steven for all the great service and help that they gave!
After picking up my car from Caliber I've notice the emblems wasn't put back on my vehicle. Also my vehicle rides a little ruff, and exhaust is extremely loud.
Yes, please do. From start to finish every one in your establishment were very cordial and professional. Your texts kept me informed, and you finished ahead of schedule. I would gladly recommend your establishment to anyone. Respectfully Orlando R
Very competent and congenial help. Everybody went beyond the call of duty. Gail
Had I not called to ask when was my car going to be finished we would be still waiting for the other dealer to return a call. That wait took more time than it did to get the car repaired. While the car is under your control it is still your responsibility to get others to do their part. You dropped the **** .
Great work, friendly personell across the board!
My Ford Escape front bumper looks great
Everyone did a great job. I was impressed by the professionalism and the quality of the work.
Vehicle Make : Volkswagen
Daniel and team were great. He even found the car to have misalignment and fixed it on time also replacing a tie rod
Everything was spot on and on time. Reception area was very clean. Appreciated the whole experience. Thanks.
Kudos to Steve Mullins who was competent, punctual and helpful beyond the pale.
Vehicle Make : Volkswagen
Amazing staff!!! I would recommend this place to everyone
Great job! The entire staff was focused on our needs and concerns from the moment we stepped foot in their front office. Orlando, our Service Advisor, was excellent. Loved the updates as well.
You guys did a beautiful job.Michael was fantastic.Thank you very much and I loved this texting update that you guys provide as well.made me rest a little easier.???? My drive home this evening was pleasant so as of now everything is fantastic... I would definitely recommend your auto body shop to anyone...???????? The customer service all the way around was a pleasure.
I felt that they went above and beyond to make sure I was satisfied with the outcome of my vehicle. Even recommended someone to remove some minor door dings. Thank you Caliber!
Daniel was a pleasure to deal with, very professional and customer centric.
Great job very smooth and quick thank you
Service was excellent , they update me the status of he repairs promptly. Overall the service is good they have done perfect job .
DANIEL TORRES is very nice guy to work with, along with the repair he did touch ups to the cars .
My repair was completed before the estimated date of completion. The staff was very pleasant to talk with about the work and kept me up to date with the progress during the process. I appreciate the courtesy of the updates by text message it was a relief to know that I wasn't lost in a sea of other clients.
The bodywork looks fantastic on my Nissan, excellent customer service. Thank you!
I am very happy with my beautiful Kia back to perfect thank you
You guys did an incredible job on my Mazda. An incredibly good job. Thank you!
It was quick and my car looks as good as before the accident
No complaints. Everything was done very professionally. The tailgate looks better than the original one that was stolen. Everyone we dealt with was very professional and friendly. If we ever need any repairs we will definitely come back.
Daniel kept us updated every step of the way. Thank you, Daniel, keep up the good work!
Absolutely job well done. Was informed by both text and calls from Daniel w/ updates!
Staff were very helpful and professional.
Mike Austin did a fantastic job !
Communication was great. And everyone was great in there attitude and approach
As soon as i walk in. They attend me right away even without appointment, love it that kind of service. Working hard, right on time, they help me out with my rental car.Thank you for your help and time.
Great service, communication and follow through. Best I've encountered.
Vehicle Make : Land Rover
Danny was so professional!! Great job
Thought the whole experience was professional informative and on time
everyone was very professional and the repairs were done faster than I expected . great job
They did great job , especially Maickel, i dont know if i spell his name right, he did great
Everyone was helpful and friendly. And you finished so I did not have to rent another car. Thanks
Daniel went out of his way to get things done despite a lack of cooperation from dealers on parts.
Calliber consistently communicated progress of my repair and was very helpful in finalizing the process. Thank you for your friendly and attentive service.
The customer service, communication and repairs were flawless
Thank you for keeping me updated every step of the way and finishing up my car sooner my car feels brand new again
Everyone was very nice and easy to deal with! I liked the fact that you guys notified me along the way about the progress being made on the car.
Great communication. I liked the constant status updates and the staffs general customer service including Steven and Haylee and everyone else I encountered. Furthermore the truck looks like new again and it was nice hat it was returned clean. Thanks
Good customer service and good work done
I' m extremely satisfied with the repairs on my car. I received texts on the status of my car as well as phone calls from Daniel. Daniel was extremely helpful and was always available when I called Thank You for making me trust your company and I highly recommend anyone for any of their car repair needs. I thank Daniel to his crew on a job well done to the girls at the service desk I'm a content and more than satisfied customer .
I found the experience at Caliber to be much less frustrating than I thought having to have my car repaired could be. Starting with the friendly and careful explanations of the needed repair work by Michael Austin and the helpfulness of thr ladies at the front desk, I felt they were all working to make my experience as painless as possible under the circumstances.
The repairs are outstanding and the paint job beautiful.
Unsatisfied with quality of the repair
From the receptionist to the technician, they were amazing and gracious!
Fast and customer service. Thank you
Very satisfied. Highly recommend.
Very professional, nice, and communicative! Great job
Caliber is 1st-Class! The work done was fantastic - My car looks like it's new! & The service was fantastic! Love all the email updates! I'll definitely recommend Caliber to everyone!
Best customer service I have ever had best job best everything highly recommended 150%
Great service everything was done on time
Great Service an Great Job. couldn't be happier
Thank you Caliber Collision. You guys are very professional as a company, I'm very satisfied with your work, you kept me updated all the time and finished one day early, on top of that you took extra care cleaning up inside and outside . Definitely I will recommend you.
The constant communication and updates were awesome.
incredibly friendly, professional staff. Mike, my direct contact guy was the absolute best. he was the ultimate pro. he was very pleasant, informative, patient and kept me up to date on my car. it was an overall great experience, especially under a bad circumstance...the wreck of my vehicle.. thank u to all who took part in the repair and return of my vehicle
There is a scratch on one of the panels that was replaced and there is oil on the driver's seat which looks like someone sat on the seat that was repairing it. It was documented by Stephen and they offered me to come back to leave my car to have these two things fixed. This will cost me more time and days to have to leave my car, get a rental and have it fixed.
The experience was good the only thing I didn't like was the overwhelmingly large amount of text messages. You guys did an amazing job fixing my car
Caliber is a pleasure to do business with.
Everyone was very kind and helpful! Thank you for making a very stressful time easier for me!
I am not satisfied with the work done on my car because 10 minutes after I picked it up my car was making noise that was never there even after my accident. after trying to diagnose where the noise was coming from I noticed that the area that was probably takEn out for the repair was unfinished. The work was horrible but the staff was nice
The car looks good.
When I arrived to pick up my car after work was portrayed as done color didn't match rest of car. Had to leave extra two days. Upon returning to claim it I was very happy.
Great job one and all.
I do want to drive the car some miles to make sure all is well, but you you have delivered
Professional courteous service!????
They did an excellent job with the repairs, and kept me apprised of every step of the process.
Great job. Thank you!! Greg Cole
I really appreciate the text messages keeping me updated during the process.
Everyone was very pleasant and helpful. The work was done in a timely manner.
Mike was so kind and really made me feel at ease after a stressful situation. His communication was super important and truly appreciated.
Took a long time. But good service
The front bumper of my son's Honda Civic looks even better than new! Thanks to Mike Austin and the crew for a job well done!!
done quickly with high level of expertise
Extremely happy with service throughout repair and a great end result. Thanks to the team involved!
The staff was very accommodating and efficient. I appreciated that mike was always available to speak to me when I called. I'd definitely come back and refer caliber to others. Thank you.
I can't express enough how amazing your customer service is!!! Car repairs are never fun, stress-less or easy...but, somehow your business has managed to ease so much fo the frustration of the process and really take amazing care of your customers! Thank you a million times over! I will always share the good word and refer people your way!
Well they finished a day earlier than expected and I was so pleased. Really needed my car on 8/31.
Thank you so much. It looks like nothing ever happen. Everyone was very professional and kind, from the front desk to the guy who drive me home. Orlando was great and listened to my concerns.
Fantastic job & clear communication.
After the due date got pushed from monday to thursday and then later pushed to friday, when i picked up my car Saturday morning it was not cleaned and i have never seen a dustier car in my life, every crack and crevice inside and out was covered in dust
Vehicle Make : Volkswagen
From check-in to pick-up our experience was great. Thank you for keeping us informed throughout the repair!
I am very happy with the performance and service. They all have been very profeshoional and accomadating. I will recommend your company to anyone. Thank you
Great service especially Steve and Haley
Absolutely perfect service & workmanship. We couldn't be happier with both!
Vehicle Make : Volkswagen
Awesome shop. Clean and professional. Regular updates by text. Some items left in car remained when I got it back. Looked great. Also fixed other car there previously and also great experience.
Loved the service and the professionalism of the staff!!!
Professional, friendly, efficient staff. Thank you!
Everyone at Caliber was incredibly helpful and the process was incredibly smooth, I couldn't have asked for better customer service. my car is like new!
Great staff! Very courteous and professional. They finished my car ahead of schedule and did a VERY clean job. I was very impressed with their work ethic. Nowadays most businesses just clock it in but not this place. You can tell that they love what they do because they do it well. I highly recommend Caliber Collision on Deering Street and will definitely go to them again if I ever need to. Thank you Caliber Collision for your great work and courteous staff!!
My overall experience with caliber collision was superb from start to finish ! I was greeted by the staff with friendly smiles, I was kept updated on my cars progress through the entire process,they made it convenient for me when my car was completed and worked around my schedule to deliver my car to me. I highly recommend caliber collision and will recommend caliber collision to anyone in my future that may need their service . Thank you again !
I am so thankful you guys met me at Enterprise to drop off and pick up my vehicle! It was such a huge help cause I have 2 small children! Thank you so much!:)
I had an AMAZING experience with Caliber Collision and everyone who works there from Annisa to Brian to even Michael who was kind enough to move a car around so I could park. Everyone is kind and does their work with a smile on their face. It was a great experience. Oh yeah....and my car looks great! Thank you!
It took 11 days to be fixed, and a new crack on the side of my car was there after I got my car back.
Excellent job and very nice customer service... Job well done on time perfect, highly recommended
Questions came up about the deductible, whether it would be an entire loss, etc. I was very happy with the professional way everything was handled and clarified so that I understood exactly what was going on and why. I appreciated the text updates and I also appreciated the efforts to get my car repaired as opposed to considering it a complete loss. I hope that I never get in another accident, but if I ever do, I would return to Caliber Collision for the repairs.
Vehicle Make : Volkswagen
You guys were great! Got my car done in less time than I thought. Orlando and Brian were both extremely friendly and professional. The ladies at the front desk were great at answering my questions. Overall great experience and will be recommending caliber collision to my friends in the future.
Orlando and Pamela Made a normally painful experience a complete pleasure. I pray this place and both of them never leave in case I need work done again.
All is well so far. Thanks
The clips were attached well. The job looks clean. The time involved was what was discussed. Brian was pleasant and explained the job to be done in a manner that I would understand.
Great experience. Very good work and I appreciate the updates and professional manner
Our car ran over some debris on the freeway and damaged the front and passenger side of the car. Our insurance company recommended Caliber Collision. They did a fabulous job. They made sure all aspects from the damages were worked on.
Also we liked how they keep us informed by text on status of car. The process was very efficient.
Vehicle Make : Mini Cooper
Brian and the whole staff were very helpful, knowledgable, and super friendly!
Brian was fantastic and the car looks as new. Thank you
It was very easy and convenient. I met Calabasas rep who was great at the Enterprise Rent-a-car, he took the car away and I picked it up a week later and that was super easy! Both times I dealt with the ladies up front they were very good and fast. I dropped off my rental there and jumped into my fixed car. The rep that helped me (nice Spanish speaking man) was also excellent. Overall very good customer satisfaction of 5/5 stars for Caliber Collision. Now, customer satisfaction for Mercury Insurance maybe **** star...that was a nightmare dealing with someone else's insurance. Thank you Caliber collision for making it so easy.
Caliber and the people there were great. But whatever this game is with the emails has to stop. You send me multiple emails per day. It's unnecessary and distracting and I want it to stop immediately
Great Job for team Caliber
This is the second time I have used caliber in couple of months. I would not hesitate to use the services again. Brian is very professional and very nice. Happy to recommend caliber.
During my experience at Caliber I did not feel as though I was informed of the status of my car in a timely manner. I would call once every few days, however I should have been informed of my car status on a daily basis with a call from Caliber as opposed to my calls to Caliber. The text messages were nice but they were not sufficient.
Steven and Orlando were great to work with. The job was done a day earlier than expected.
Great service! Very helpful staff . Car was completed on time and I appreciated a text update.
Very professional. Everyone was friendly and helpful. Very impressed. Thank you.
Excellent service, the staff is really friendly and helpful. They gave me an accurate estimated time of repair and their txt messages kept me inform with the status on my vehicle.
I was forced to tow my car to another shop because I was told you to busy its going to take **** month to fixed the car .AMERICAN COLISION ! WEEK WITH A LOANER THANK YOU MRS . MAMAN
Nicely done starting with estimate to text message updates to final delivery.
Excellent service. Very professional, couldn't be happier
My car looks amazing!! Orlando, Brian, and the reception/administrative staff provided outstanding service at every step of the process!Everyone was so professional, helpful, and responsive to all my needs and questions. I wouldn't hesitate to recommend your company to my friends and associates. Can't thank you enough for making this such a positive experience!!!
Everyone was was helpful and knowledgeable. I was kept in the loop every step of the way.
Very professional and on time. The work they did me in the car look brand-new. I would give them a 10 out of 10 rating.
Thank you for the great job and honesty. I will use your services again
Made me feel special. Thanks.
Certain parts were not replaced that should have been but for the most part the service was good just feel that the repairs were not given the level of detail they should have been
Orlando was extremely helpful and my car came back completely as I would expect. Many thanks to him and everyone at the Canoga Park office.
The gap between truck and bumper caused by the impact from the incident, as noted NY Farmers' adjuster, is still there. I couldn't talk to your advisor upon picking up my car today since it was Saturday. I brought it to the receptionist's attention and took some pictures with her assistance. I will probably need to bring my car back to you.
Prompt professional service