Great communication. I liked the constant status updates and the staffs general customer service including Steven and Haylee and everyone else I encountered. Furthermore the truck looks like new again and it was nice hat it was returned clean. Thanks
Good customer service and good work done
I' m extremely satisfied with the repairs on my car. I received texts on the status of my car as well as phone calls from Daniel. Daniel was extremely helpful and was always available when I called Thank You for making me trust your company and I highly recommend anyone for any of their car repair needs. I thank Daniel to his crew on a job well done to the girls at the service desk I'm a content and more than satisfied customer .
I found the experience at Caliber to be much less frustrating than I thought having to have my car repaired could be. Starting with the friendly and careful explanations of the needed repair work by Michael Austin and the helpfulness of thr ladies at the front desk, I felt they were all working to make my experience as painless as possible under the circumstances.
The repairs are outstanding and the paint job beautiful.
Unsatisfied with quality of the repair
From the receptionist to the technician, they were amazing and gracious!
Fast and customer service. Thank you
Very satisfied. Highly recommend.
Very professional, nice, and communicative! Great job
Caliber is 1st-Class! The work done was fantastic - My car looks like it's new! & The service was fantastic! Love all the email updates! I'll definitely recommend Caliber to everyone!
Best customer service I have ever had best job best everything highly recommended 150%
Great service everything was done on time
Great Service an Great Job. couldn't be happier
Thank you Caliber Collision. You guys are very professional as a company, I'm very satisfied with your work, you kept me updated all the time and finished one day early, on top of that you took extra care cleaning up inside and outside . Definitely I will recommend you.
The constant communication and updates were awesome.
incredibly friendly, professional staff. Mike, my direct contact guy was the absolute best. he was the ultimate pro. he was very pleasant, informative, patient and kept me up to date on my car. it was an overall great experience, especially under a bad circumstance...the wreck of my vehicle.. thank u to all who took part in the repair and return of my vehicle
There is a scratch on one of the panels that was replaced and there is oil on the driver's seat which looks like someone sat on the seat that was repairing it. It was documented by Stephen and they offered me to come back to leave my car to have these two things fixed. This will cost me more time and days to have to leave my car, get a rental and have it fixed.
The experience was good the only thing I didn't like was the overwhelmingly large amount of text messages. You guys did an amazing job fixing my car
Caliber is a pleasure to do business with.
Everyone was very kind and helpful! Thank you for making a very stressful time easier for me!
I am not satisfied with the work done on my car because 10 minutes after I picked it up my car was making noise that was never there even after my accident. after trying to diagnose where the noise was coming from I noticed that the area that was probably takEn out for the repair was unfinished. The work was horrible but the staff was nice
The car looks good.
When I arrived to pick up my car after work was portrayed as done color didn't match rest of car. Had to leave extra two days. Upon returning to claim it I was very happy.
Great job one and all.
I do want to drive the car some miles to make sure all is well, but you you have delivered
Professional courteous service!????
They did an excellent job with the repairs, and kept me apprised of every step of the process.
Great job. Thank you!! Greg Cole
I really appreciate the text messages keeping me updated during the process.
Everyone was very pleasant and helpful. The work was done in a timely manner.
Mike was so kind and really made me feel at ease after a stressful situation. His communication was super important and truly appreciated.
Took a long time. But good service
The front bumper of my son's Honda Civic looks even better than new! Thanks to Mike Austin and the crew for a job well done!!
done quickly with high level of expertise
Extremely happy with service throughout repair and a great end result. Thanks to the team involved!
The staff was very accommodating and efficient. I appreciated that mike was always available to speak to me when I called. I'd definitely come back and refer caliber to others. Thank you.
I can't express enough how amazing your customer service is!!! Car repairs are never fun, stress-less or easy...but, somehow your business has managed to ease so much fo the frustration of the process and really take amazing care of your customers! Thank you a million times over! I will always share the good word and refer people your way!
Well they finished a day earlier than expected and I was so pleased. Really needed my car on 8/31.
Thank you so much. It looks like nothing ever happen. Everyone was very professional and kind, from the front desk to the guy who drive me home. Orlando was great and listened to my concerns.
Fantastic job & clear communication.
After the due date got pushed from monday to thursday and then later pushed to friday, when i picked up my car Saturday morning it was not cleaned and i have never seen a dustier car in my life, every crack and crevice inside and out was covered in dust
Vehicle Make : Volkswagen
From check-in to pick-up our experience was great. Thank you for keeping us informed throughout the repair!
I am very happy with the performance and service. They all have been very profeshoional and accomadating. I will recommend your company to anyone. Thank you
Great service especially Steve and Haley
Absolutely perfect service & workmanship. We couldn't be happier with both!
Vehicle Make : Volkswagen
Awesome shop. Clean and professional. Regular updates by text. Some items left in car remained when I got it back. Looked great. Also fixed other car there previously and also great experience.
Loved the service and the professionalism of the staff!!!
Professional, friendly, efficient staff. Thank you!
Everyone at Caliber was incredibly helpful and the process was incredibly smooth, I couldn't have asked for better customer service. my car is like new!
Great staff! Very courteous and professional. They finished my car ahead of schedule and did a VERY clean job. I was very impressed with their work ethic. Nowadays most businesses just clock it in but not this place. You can tell that they love what they do because they do it well. I highly recommend Caliber Collision on Deering Street and will definitely go to them again if I ever need to. Thank you Caliber Collision for your great work and courteous staff!!
My overall experience with caliber collision was superb from start to finish ! I was greeted by the staff with friendly smiles, I was kept updated on my cars progress through the entire process,they made it convenient for me when my car was completed and worked around my schedule to deliver my car to me. I highly recommend caliber collision and will recommend caliber collision to anyone in my future that may need their service . Thank you again !
I am so thankful you guys met me at Enterprise to drop off and pick up my vehicle! It was such a huge help cause I have 2 small children! Thank you so much!:)
I had an AMAZING experience with Caliber Collision and everyone who works there from Annisa to Brian to even Michael who was kind enough to move a car around so I could park. Everyone is kind and does their work with a smile on their face. It was a great experience. Oh yeah....and my car looks great! Thank you!
It took 11 days to be fixed, and a new crack on the side of my car was there after I got my car back.
Excellent job and very nice customer service... Job well done on time perfect, highly recommended
Questions came up about the deductible, whether it would be an entire loss, etc. I was very happy with the professional way everything was handled and clarified so that I understood exactly what was going on and why. I appreciated the text updates and I also appreciated the efforts to get my car repaired as opposed to considering it a complete loss. I hope that I never get in another accident, but if I ever do, I would return to Caliber Collision for the repairs.
Vehicle Make : Volkswagen
You guys were great! Got my car done in less time than I thought. Orlando and Brian were both extremely friendly and professional. The ladies at the front desk were great at answering my questions. Overall great experience and will be recommending caliber collision to my friends in the future.
Orlando and Pamela Made a normally painful experience a complete pleasure. I pray this place and both of them never leave in case I need work done again.
All is well so far. Thanks
The clips were attached well. The job looks clean. The time involved was what was discussed. Brian was pleasant and explained the job to be done in a manner that I would understand.
Great experience. Very good work and I appreciate the updates and professional manner
Our car ran over some debris on the freeway and damaged the front and passenger side of the car. Our insurance company recommended Caliber Collision. They did a fabulous job. They made sure all aspects from the damages were worked on.
Also we liked how they keep us informed by text on status of car. The process was very efficient.
Vehicle Make : Mini Cooper
Brian and the whole staff were very helpful, knowledgable, and super friendly!
Brian was fantastic and the car looks as new. Thank you
It was very easy and convenient. I met Calabasas rep who was great at the Enterprise Rent-a-car, he took the car away and I picked it up a week later and that was super easy! Both times I dealt with the ladies up front they were very good and fast. I dropped off my rental there and jumped into my fixed car. The rep that helped me (nice Spanish speaking man) was also excellent. Overall very good customer satisfaction of 5/5 stars for Caliber Collision. Now, customer satisfaction for Mercury Insurance maybe 1 star...that was a nightmare dealing with someone else's insurance. Thank you Caliber collision for making it so easy.
Caliber and the people there were great. But whatever this game is with the emails has to stop. You send me multiple emails per day. It's unnecessary and distracting and I want it to stop immediately
Great Job for team Caliber
This is the second time I have used caliber in couple of months. I would not hesitate to use the services again. Brian is very professional and very nice. Happy to recommend caliber.
During my experience at Caliber I did not feel as though I was informed of the status of my car in a timely manner. I would call once every few days, however I should have been informed of my car status on a daily basis with a call from Caliber as opposed to my calls to Caliber. The text messages were nice but they were not sufficient.
Steven and Orlando were great to work with. The job was done a day earlier than expected.
Great service! Very helpful staff . Car was completed on time and I appreciated a text update.
Very professional. Everyone was friendly and helpful. Very impressed. Thank you.
Excellent service, the staff is really friendly and helpful. They gave me an accurate estimated time of repair and their txt messages kept me inform with the status on my vehicle.
I was forced to tow my car to another shop because I was told you to busy its going to take 1 month to fixed the car .AMERICAN COLISION ! WEEK WITH A LOANER THANK YOU MRS . MAMAN
Nicely done starting with estimate to text message updates to final delivery.
Excellent service. Very professional, couldn't be happier
My car looks amazing!! Orlando, Brian, and the reception/administrative staff provided outstanding service at every step of the process!Everyone was so professional, helpful, and responsive to all my needs and questions. I wouldn't hesitate to recommend your company to my friends and associates. Can't thank you enough for making this such a positive experience!!!
Everyone was was helpful and knowledgeable. I was kept in the loop every step of the way.
Very professional and on time. The work they did me in the car look brand-new. I would give them a 10 out of 10 rating.
Thank you for the great job and honesty. I will use your services again
Made me feel special. Thanks.
Certain parts were not replaced that should have been but for the most part the service was good just feel that the repairs were not given the level of detail they should have been
Orlando was extremely helpful and my car came back completely as I would expect. Many thanks to him and everyone at the Canoga Park office.
The gap between truck and bumper caused by the impact from the incident, as noted NY Farmers' adjuster, is still there. I couldn't talk to your advisor upon picking up my car today since it was Saturday. I brought it to the receptionist's attention and took some pictures with her assistance. I will probably need to bring my car back to you.
Prompt professional service
Enjoyed getting notifications via text about the repairs
Inspector, Orlando, was kind,respectful, and professional. Thank u very much for your wonderful service in Caliber Collision Center.
I am really happy about the job that you did to my car.
Excellent job all around. Couldn't be more pleased.
Brian gave me personalized service. My truck is an older model yet he realized its value to me and acted on it.
Great job, will come back again with any other repairs in the future
Awesom!! To the ladies at the front desk to all the guys doing a masterful job on my car. Thank you so much. ????
I highly recommend CALIBER COLLISION
They are setting new standards in customer care.
Very nice job. Looks like a new car.
Very happy Brian took great care of me and my car and the girls at the front desk were very nice and helpful
Brian possesses technical expertise and he is customer oriented. He has pleasant personality.
The car looks great and done in a very timely manner. Everyone was very professional and helpful.
Very happy with quality of work! Very impressed with knowledge, confidence & enthusiasm of every employee we met during the process. Thanks
You sent this to early There is issue to correct and job was not totally complete yet
Great service from employees. Loved the smiles and the courtesy shown.
Great service from your employees.
Brian was excellent with communicating with my needs. Thank u!
Brian did a great job. I would definitely bring another car back to Caliber if I needed to. Thanks.
I'm completely satisfied Brian went above and beyond with wonderful customer service and kept me updated almost on a daily basis.the girls at the front desk did the same! Caliber Collision is definitely 5 stars or a 10 however you want to rate them. Will definitely suggest this shop to any of my friends or family for sure. My car looks the same way as if I left the showroom at dealership! Thanks again to all of them for making my experience a great one!
Great overall service from everyone, A. Wouldn't hesitate to choose this particular location again or recommend it to a friend!
Vehicle Make : Volkswagen
Brian and his crew where wonderful I will recommend them to any one who needs their car repaired.
My car is a '93 Buick Riviera and parts are hard to find. But when you're told "I have been very busy, it's the end of the month and I just don't have time to sit at the computer and look for your parts!" then I think that I have chosen the wrong company to fix an older car that is in very good condition. And, I am not totally happy with the job, as I told Brian when I picked it up. You might do fine on newer, order parts from the manuf. kind of cars, but your performance on my car was not what I expected from a company listed on State Farm's list.
I loved the daily email letting me know how the repairs are proceeding. I understand that most of them are "Canned" email but I did get the feeling that if there was a problem or delay I would be notified.
Phenomenal ???????? Thank you ./:)
Everyone there was very nice and made me feel welcome .They did a great job on my car.
Great service! Thank you so much for fixing my car so quickly! And besides the great service and fixing the damage, the wash was wonderful!
My car looks awesome and I got it back in a reasonable time! The staff, especially the women upfront are great! They experience was as good as I think it should be! And finally, whenever my car needs attention again, I will come to Caliber.
Special thanks to: Orlando, Alisa and Lauren.
Excellent communications in terms of providing progress which allowed me to plan my time. Everyone were very courteous. Thank you!
The employes are amazinf????????
Car is perfect. Continuous updates great! I will highly recommend you to our friends!! I feel lucky to have found you!!!!!! ???????????????????? Thank you for everything????
Brian was great. Very honest and attentive.
Very satisfied with service and excellent communication constantly keeping me updated I'm very happy
I was given incorrect information as to the status of my car throughout the repair that eventually wound up being a week overdue and when it finally was delivered , the hood was not polished and the wheel that was replaced is rusted
Staff are very friendly and patient. Very professional. My car never looked better.
There is water leaking into my rear passenger door where there is a gap between the door and the car, the rubber seal is peeling off the interior of the front passenger door, there is a loose piece near the front passenger wheel. There are many spots that look uneven, and the side that was not damaged is much more symmetrical. My car was brand new and it no longer looks that way. You can tell it's been repaired. The job was very poorly done & im very unsatisfied and inconvenienced by this. I tried to call but caliber was closed by the time I got home and was able to inspect my car. I will be calling the insurance company in the morning.
Your customer service was terrufic
From my first contact for an estimate I received quick and courteous service. When I called to arrange for repars it was quickly taken care of and coordinated with the car rental. I hope I don't have need of this service ahain but if I do I know where to go.
I was impressed with my representative's knowledge and helpfulness. The service and end product were beyond expectations. But what really made me smile, was a detailed car. I have such a good feeling for call bet collision.
Brian was great loved the service thank you d
I appreciated the email
Updates. Everyone was so friendly and helpful
at ever step with every question.
Friendly staff and work was done quickly and efficiently. Definitely loved the updated texts on cars status and expected completion date. Accidents, insurances and repair shops are not something anyone looks forward to but if I had to go through it again Caliber Collision is definitely a place I'd go back to and refer to my family and friends to.
Thank you to Linsey. She was cordial and had very strong communication skills. I never had to worry. Which allowed me to stay focused on the other facets of my life! THANK YOU!!!
High quality repair experience. Very satisfied.
The text updates were wonderful. Everyone from Brian who checked my car in to the lovely ladies at the desk were extremely pleasant and helpful. They were very organized arranging for the rental car and everything else. I appreciated their total professionalism.
Not satisfied at all. Will not come back to do any business with caliber.
Friendly staff. Very proffessional.
The personnel were all very polite and did whatever they could to provide high quality service. But after i took my car from the shop i discovered that the air filter was removed from under the hood and placed in the trunk. I don't understand what happened, because they had to repair ONLY THE REAR BUMPER. I took a picture and sent it to the case manager. I hope to find out from him what happened.
My car looks better than ever. Everyone has commented that the repair work was fabulous. I wanted to call you personally but my husband said you were most likely very busy making other people's cars look as good as mine. Thank you Judy R
The left side of my CRV looks good as new. Thanks!!
I was impressed with the friendliness of every member of the staff that I encountered. Very pleased.
Vehicle Make : Mitsubishi
You are awesome my car is just like before except better. Thank you
License plate holder buttons were not rep
laced. They were damaged in the accident.
Also, the remote to unlock doors does not unlock the doors. Had to use key to unlock doors,
Moe was excellent to work with! Helpful and efficient. Thanks!
Mo did a great job. Very polite and always keep me updated. Easy to work with
Cant wait to crash my truck again so I can go back to caliber. Thanks
Everyone was very professional
Told car was inspected and ready. Came to pick up and found obvious flaw. Left to be fixed. Must make 2nd trip to pick up and hope done right. Our day interrupted two times. My wife and I both own our own businesses. Very costly of our time
I had a great experience with caliber collision and most important my service adviser Mohammed Amani was very helpful and knowledgable I'm very happy with overall experience and I will definitely recommend caliber collision to all my friends and family members. Thank you for making it easy and convenient to work with you. Waise.H
Moe was amazing! His follow-up was like no other!
Very happy with your prompt and accommodating services
Thank you very much to everyone over there for all the help and making this a smooth process for me. A special thank you to Orlando for a wonderful job and in a timely manner! You guys took great care of my car.
Everyone was very nice and helpful. My car was completed sooner then expected. I was very happy and it looks great.
Vehicle Make : Volkswagen
Great customer service! Would highly recommend!
I liked the constant communication on status updates about my car.
1) Caliber Collision did not have Mercury's instruction to "waive the deductible" as you informed me the other insurance accepted liability.
- They are holding my credit card # to charge if you nobody confirms this on Monday morning... they had 2 weeks.
2) There are a few problems still... and it **** because they had the car so long and I need to bring it back;
- Still a crease (buckled in spot) on the left front fender that did not get any attention. This was identified and talked about when dropping the car off.
- This may require another 2 or 3 days back in the shop again... because they "MISSED IT"????
- The right tail light does not line up smoothly with the other tail light piece.
- The trunk arm was worked on (inside the trunk) but not re-painted.
- The "LE" emblem did not get put back on the trunk
Great customer service by all. Thank you
Cindy and Brian were great. Very efficient and accommodating.
Sergio was great to work with and was above and beyond with his customer service. Cindy was also very helpful. Thank you for fixing my daughters car so beautifully!
The gaps between the hood and the bumper are uneven. The gaps between the head lights and the hood are uneven. Sanding scratches and grooves were not removed and were simply painted over. Portions of the paint have an orange peel texture. At least one area appears to have not been painted. There are pock marks where paint or clear coat bubbles burst and there is a chip in the bumper.
The business responsible for painting originaly did not due a satisfactory job delaying the return of my car by three days. This was not your fault and you paid for some of my rental. Maybe however, more care in selecting a painting business would be in order. The overall job was great and I will return when I need your services.
The work completed was done on time and was to perfection. Sergio was very professional and easy to talk with regarding the repairs needed. Thank you to all involved. Job Well Done.
Nicholas J Bomicino
Everything was great. Your company made everything so easy. You're customer service was excellent. My car looks great and I would highly recommend your body shop.