I have already contacted customer service and started a case. The case number is 54713.
I was amazed how quickly the repairs were done.The car looks great.
I will be able to see how good it actually is after a few months.
It was very nice to working whith caliber collision thank you very much
Excellent customer service!
The entire process was quick and painless. I was kept to date throughout the repair work and the entire team was professional.
The time was shorter than expected.I would bring my car in again if it ever need any body work repair again.
Great team of employees. What a wonderful experience !!
Your receptionists should attend a workshop in diversity and cultural sensitivity regarding customer service and the workplace. They are not professional in the least bit. Otherwise, the service done on my vehicle appears to be well done.
My claim was handled very professionally and courteously from start to finish. Cost of repair was very satisfying. Would recommend Caliber very confidently! James E
People are extremely nice.
Kept me up to date every step of the way. Professional staff. I would use Caliber again if needed.
I so appreciate that when I came in for the estimate he asked if I wanted to get my car repaired that day. He had it ready when he said he did and did a wonderful job. I am very pleased. Last time I drove back home to upstate NY to get some collision work complete to a collision shop that my family has been going to for years. It is great to know that now I can go around the corner to company I trust.
Mr Tommy did an excellent job
I love how you always keep me informed on everything that was going on with my vehicle and the awesome customer service that you gave.
Tommie was GREAT! I appreciate how easy going he made my experience. I was rear ended before and I was not satisfied with the repairs. I was extremely happy with the results from your team. Though I hope to not be in an accident again, if I do I will be sure to come back to Caliber. In addition I will make sure I send anyone who needs there car repaired your way. Thanks again Tommie for being so kind.
Thank you so much for repairing my car.
I had a great experience.
Steve and Tommy did provided excellent customer service.
Thank you for a job well done. Tommy was great and kept me well informed.
Recommendation: clean driver seats to get rid of dust.
You guys at the shop did a great job.Every time I come to have my car repaired you always bring it back to life.Keep doing a great job.Also thank you zach for the great work you did on my car.
You did a great job on my 2016 Rav4 my husband purchased it for me brand new I was so upset when it was hit. But you. Fix it and it looks perfect , I thank you very much. A job well done
Great experience. Delivered at promised date. Courteous service. Appreciated the frequent updates. Thank you for a job well done.
The job that you all did, exceeded what I expected.
A job well done!!!
Repairs were very quick and quality of the work exceeded expectations
Thanks for great customer service
Wonderful job keep up the great work????????
Zackary East was very nice. Very personable. When I picked up my vehicle he even help me transfer my bag from the rental to my car. My car look great,. Fast turnaround. Awesome job!
Refreshingly friendly and efficient service. Thank you s much.
Absolutely the best service I've ever had Fast, confident In and out Great service I highly recommend you guys...absolutely five star rating Zach, you're the best!
I am completely satisfied with the service I received from start to finish. Zack was more than effecient. Thank you for making my experience painless.
very very please with my sevice excellent service!!!!! on a scale 1 to 10, My service was a 10.
Jon and Zack made my experience a pleasure. I give them both a 10 out of 10. Thanks for taking care of my baby! Hope not to see you soon. Lol!
The 2 ladies and the lady from enterprise was warm welcoming. My adjuster was great. Thank you.
Well the cosmetics was almost good the wheel wobble was fixed now the tv don't work so I am not to impressed
The overall service was great and Tommy McMullen, my Service Manager, did an outstanding job????.
Zack and Danielle were very helpful throughout this process.
Vehicle Make : Volkswagen
Everyone has great personalities and made me feel comfortable. I like the way they texted me frequently to keep me informed of the process to the repairs. They called me upon completion. My car looked fantastic and they even cleaned my car up. Let me add that was way beyond what I expected and I really appreciated them doing it. My employment can really mess up a car on the inside and I live off a dirt road which tops it all off. God Bless you!
I will definitely recommend these folks! Fantastic Job!!
The best customer service hands down. Excellent finished product total satisfaction. THANK YOU ALL
Tommy provided great customer service! He was kind and courteous and made my car repair an easy and smooth process. I will definitely refers my friends and colleagues to Caliber Collision.
Your work is wonderful and you all are very professional and courteous!!!!! Thank you all for a wonderful job done!!!!!
Zach was a very good Tech person he took care of me on time treated me very well thank you Zach
Very professional experience and timely.
Everything was great and the updates Mike Ragan really did a great job and so did everybody else that had their hands on my vehicle thank you very much
Kept informed on expected timeline, completed on time, staff very courteous and proved an overall summary before driving off.
Professional service. Not having to contact you about the status was great. No other business I have ever dealt with does that. I checked the work over and it looks perfect. Well done. You have my vote.
Absolutely the most professional company, I've ever dealt with! Zachary and Danielle wentry above and beyond the call of duty. I would like someone from the corporate office to call me ****-****-xxxx, to speak in further detail about my positive experience with your company!
Without a doubt, I'll be referring business your way!!!
Great customer service. The guys at Caliber kept me inform thru out the whole process
Super friendly and fast. Quality work!!
There is a blemish that will need some touching up
When I arrived that morning I was greeted by Danielle who provided excellent customer service. the staff was in a meeting she informed me and apologized for the delay. Tommy was very professional and explained in detail, what would take place with my car he informed me when my vehicle would be ready.if any delay he would contact me.
The staff were professional, very pleased with the amazing job done on my car. Thank you all. Mattie
I came in without an appointment and although they were booked, they didn't turn me around. Ren was absolutely amazing and explained everything to me. My car looks as if it has never been damaged. My first wreck ever and they made me feel like nothing happened. Even went the extra mile and fixed other parts on my car. Absolutely amazing! Thank you Ren for staying on top of your game and keeping me informed. You gave me a date and it was ready when you said it would be. You called and kept me in the loop, I love your all round personality. Keep up the Great work!
The staff was very friendly. Service was fast and the work looks great. I would definitely recommend their services to friends and family.
Loved the staff and all the updates!
My car looks great!
Thank you all!! Will definitely recommend!
No other comments, everything was just right
I was very pleased with the repairman and others I came in contact with. The speed of return with my vehicle was unbelievable. It appeared that everyone knew to intentionally make the customer satisfied. Great experience!
U quality of work was very good.
Awesome experience such great people working at your company thanks for taking such good care of my car and keeping me informed every step of the way
Zack was great, he kept me up to date with the repair. Any questions I asked were answered in a professional way and prompt. We would definitely use Caliper Collision again, hopefully not to soon. My wife loved it and now I'm out of the doghouse, thx
Nothing to add but I enjoyed the wonderful experience THANK YOU!!!
Your company did an outstanding job and my wife was very happy with everything also, she said thanks for cleaning the car inside and out. Thanks again for a job well done.
I have never been so pleased to have a deer hit my car..LOL! The staff was amazing, fast & extremely attentive. I was in and out to include a car rental in 30 minutes. My Geico adjuster is an angel. Thanks for making an unfortunate accident one that ended with a SMILE.
Great service, constant updates to keep you up to speed on what's going on with your car. Excellent attention to detail and taking care of maximizing efficiency.
Would completely recommend to anyone who likes attention to detail and knowing what is developing with your repairs.
J. Greenie / Lithonia Ga
The process was quick and easy.
Repair was completed quickly and I was kept informed on the status.
Great customer service from the crew will really recommend caliber
Outstanding! Caring , Concerned , Attentive to all needs!
Zach was my specialist, he kept me up to date on my repairs. He made sure I understood the repair process. I was completely satisfied.
The workers t Caliber were very professional, pleasant and helpful.I was very satisfied with the job they did, and therefore I would not hesitate to recommend them.
Definitely a job well done! Thanks for the excellent service!
Josh was very professional and made sure i understood everything. He even showed me something on my car that i didnt know was there. I am grateful for all the wonderful customer service from everyone. Thank you very much and this shop will always be my first choice.
I was very pleased with the service that I receive from the time I walked in the door to bring in my vehicle for repair, until the time I came back to return the loaner vehicle. Everyone was very attentive especially Zack. I feel as though I received top quality work done on my vehicle and I would highly recommend Caliber Collision to everyone! Great Job Guys!!
Vehicle Make : Mitsubishi
Great job thank you
You can call me at ****-****-xxxx
Zack was very helpful explaining the repairs performed on my car. Everyone was so courteous and friendly. Did a great job on my car.
What they told me that was going to be fixed only one side was fixed
Great job, helpful friendly people
My car was not fix far as the noise from the pipes, I ran across a dear that was on the highway, I was coming around a curb, and I didn't have time to stop and move over because it was a car coming on the other side, I didn't have any problems before and if it was rust that could have cause may car to leak and make noise it wasn't there before, and I feel the deer cause it and there is a problem need to be fix
Customer came first,kept in touch with me to let me know the progress of the repairs. Zack did a great job. He made it a great experience. Thank you Zack. Ms Patricia F
Fast excellent service! They got me back in my vehicle a day earlier.
You guys are awesome. ????????????
All the staff members that I had the opportunity to meet were very professional kept me informed and was on time with my repair. Josh my service writer was very patient and very informative thanks Josh great job.
Staff was informative, accomodating and courteous. Would definitely refer friends and family. The work was done expeditiously and most satisfactorily.
The salesman Zack did a outstanding job on getting my car done on time and done right. The person that painted my car also did a outstanding job. I am 110% satisfied.
My car looks great and was finished on the date given.
Good job totally satisfied
Excellent Customer service
Penny and the entire staff are great. Always kept me up to date on progress and very professional.
Extremely helpful in explaining the plan of action for repairs. Went beyond in ensuring my overall satisfaction. Kind, professional and courteous.
I'm really pleased with the services provided and how Caliber assisted me in returning the rental car.
I thought Zack was awesome and he took very good care of my baby. Customer service was top quality.
It was very shoddy work the reason I chose this shop was because the work is guaranteed and I expect high quality work.
Zaxy was great!!! Great customer services!!
Vehicle Make : Mitsubishi
I truly Appreciate everyone time and Dedication.thank you so much
They went 3 days past the scheduled pick up time. Called and talked to service rep and he said that he was going to call me the next day for pick up time and never did. I had to call geico to talk to them. Finally I went to pick up my car and had to wait for about an hour. They still failed to vacuum the last row of the car. The guy that was there was pleasant and the ladies were also nice.
Fast. Simple. Professional.
Excellent work and very timely
Staff was very courteous and professional. Will use service again and refer to friends and family.Lexus looks like new .Good job!
Great service & communication
Customer service was excellent. Zack was awesome very friendly, knowledgeable, courteous. The whole process at Caliber was great!
I'm so glad I came to you all to fix my car. And the service was awesome and on time like they told
I was kept up to day each day with the process of my vehicle.
Was well informed on the status of my repair by zack via. Text. Got my car back clean, detailed and a flawless looking repair .
Excellent job to zack for the updates good customer care
Every body were nice. And
the job was done on time
Justin did an awesome job!
My entire experience was a smooth transition. A very nice and friendly staff.
Thank you so very much for the fast turn around time!!!
I was very impressed with Caliber Collisions customer service, promptness in the repairs to my vehicle. The entire process seemed effortless.
~ L. Ross
Great job fast service! Awesome customer service.
Well done.... kudos to Zac for keeping me in the loop at all times.
You all dis an excellent job. Thank you.
Everything met or exceeded my expectations. Frank
Everyone was helpful, updates on car was frequent, and car was ready by estimated timeline. Satisfied with service.
Well, during the time my veh was in for repair, I was regularly informed of the status of the repairs. The repairs were completed a day prior to the est date. The veh was clean whe returned. So, far the repairs are excellent.
My car looks great, thanks again!
The service was wonderful. Everyone one so nice and pleasant. My car looks amazing!!!!
Wonderful job. Great customer service.
The job was done right. Also, I appreciated being able to turn in the rental car there when my car was ready. Zac went out of his way to help me and keep me informed about the progress of my car until it was complete.
Very pleased with work quality and customer service.
Every one was friendly. When I walked in I was greeted with a smile by the young ladies at the front desk. Kevin from Enterprise was great. Zack, a sweetheart and did an awesome job on my vehicle.
Thanks Team Caliber Collision...You are Great!
Great job. Very happy with service and timely repairs.
Happy to say that the estimated time said was right on point. The staff was friendly and kept me posted on everything.
Car was fixed is ahead of time ( rush) and reprieve was poor. Run paint and poor bumper alignment and overspray on the black plastic parts. I do not have a car , I loose my enterprice rental car for the days that was approved.
I have an old claim that was also the 3rd time that I want it to get fix and the 5th time that I go there. Rear bumper loose and a big run paint that is very obvious.
Vehicle was completed the same day I dropped it off and picked up the following day.
Completely restored my vehicle and customer friendly staff. Thanks
Answer every question I had. Great job!!!
great job I will recommend you to all my friends and co-workers excellent job
They explained everything and even advised me about my battery. They were very helpful.
I love the convenience of the on site rental car and
the courtesy of the Rep and tech...very effectively and
Professional .I love the fact that they keep you updated with
Email on the progress...
Excellent work extremely satisfied
The body work was great. Only have one issue and I am speaking with someone about it. Overall I am satisfied.
Courteous, efficient, good communication
Repairs were completed as promised and I received status updates on the progress of my vehicle.
Completely. You all did a beautiful job and treated me wonderfully.
I enjoyed your facility, I felt well-taken care of by your staff. It was pleasing to me to see such professionalism displayed by your employees and provisions for the customer as they wait for their rental to arrive. If I had to rate you, you would receive a solid 10.
Car was repaired satisfactorily. When I picked up the car and opened the hatch I found 2 pieces not reattached in the back of car. I had to wait extra time for those pieces to be attached to the bumper which was what was replaced.
I give them a 100%. Great service!
I was really impressed with the level of service and commitment. The entire staff was helpful and I'm very satisfied with the repairs of my suv.
Great job. Car was ready early!!!!
Very professional and courteous. Repairs was done in the time they said it would.
Josh was great ...he keep us informed of the status of our vehicle the entire time. He was available to answer any questions we had.
The two young ladies at the front desk was very friendly and helpful and made me feel welcome....Great Job on the body work and paint job. I would recommend this location in the future.
Excellent communication throughput the entire process. Really liked Zack a lot.
I'll be back Monday. Several bolts are missing from the quarter panel allowing it to shake and rattle. The hood alignment is not satisfactory.
I am very satisfied with how my car turned out. It looks amazing. Thanks to everyone who helped make sure I was completely satisfied. A special thanks to Zack for keeping me updated with my repair status. I would definitely recommend Caliber Collision to friends and family. Awesome service!
Everyone was pleasant and provide great customer service.
Very professional and courteous staff. Very smoth process; I was frequently informed about the repair progress. Well done!
Misty was awesome she kept me up to date. She is an asset toy your
Painting quality was not produced accurately as it should have been. Ponce de Leon caliber collisions has evaluated the car and has told me the car was not sanded down properly. Interior doors were also left looking "ashy"
Fantastic,stress-free experience ???????? Kudos to the team????????
Great form of communication and up dating
Trailer repair not completed as promised. Only a patch with incorrect parts. Very disappointed.
Caliber collision was the best place to bring my car to get fix. Its off the chain!!! They polish my car and shine it up and all!!! Its great!!
Yes! They did a great job on my repairs and finished my car in a timely manner. Thanks Alot.
The work was completed fast and I liked that they texted me to keep me up dated on my repair. The staff was very nice and it was an overall great experience both times i have used Caliber! Would totally recommend!!!
Job well done those text messages really helped thanks for the wonderful service.
Awesome job they explained everything to me great
This was the best experience I've ever had with a collision center! The service was out standing from the start to the finish. Kept me informed on the progress and had it finished 3 days earlier than expected! The quality of the work was exceptional! I couldn't be happier and would definitely recommend them.
The repair turned out great. I am pleased with the overall service I received throughout the entire process. Thank you!
Very pleased with the experience.
Awesome work. Truck was clean like the day I brought it. Thanks everyone involved for such a great job.
The staff was very helpful, professional and courteous. Especially the ladies at the front desk...they were TOTALLY AWESOME
I will have work done here again and will refer family and friends
Caliber Collision turned one of my worst experience as a driver into one of the best experience with the excellent customer service I received from their staff. From the moment I called them Angela assisted me in how to get my car transported to the facility; with Missy giving me constant updates on the progress of the repair and finally helping me with arrangements for picking up my car every part of my experience was very rewarding. I would recommend Caliber to all my friends if they are ever in need of repairs.
Excellent communication and workmanship
That they won't have to double check after picking the car up
Everyone was helpful! Great communication! Thank again !
Great job. Thanks to all!
Excellent service and a spectacular job on my vehicle...
Customer service was awesome... Car looks great
I am very satisfied withe the job.very convenient associate were great thank you.
This completes my 3rd repair from Caliber. Let me just say Ren is absolutely outstanding! In fact the entire Caliber team is second to none. And every vehicle that they have repaired for me has always been flawless. I'd Wint use any one else for body repair! Only Caliber Collision in Conyers, GA.
Ren was so nice... Completely professional and wanted nothing more than my complete happiness with the repair! And they finished early!
The USAA representative was extremely nice. Made me feel that my car was in good hands.. I just love the updates you get on your vehicle.., very pleased with the entire process..
Overall Caliber has been fantastic. Zach has been great to work with. I'm happy with the work, but found some deep scratched and a dent in the door jam. Zach said they will fix it when I return it in a couple of weeks for some finishing touches. I noticed another small area just above the door handle that is scratched up a bit, but I'm sure it will be easy to buff out. I am very satisfied with the work, but couldn't say that I'm completely satisfied just yet. I'm sure I will be. Thank you guys!
Very good service and very professional
The staff is very professional and courteous. The car is beautiful. Thank you so much. I will recommend you to my colleagues.