Extremely disappointed in quality of work...over spray on driver side window... door and mirror... Will return vehicle as soon as I get back to Atlanta on Monday 5/****/17
Professionalism, quality of service and the great communication and updates while my vehicle was being repaired.
They did repair the two doors. However, it seems there was no pride or honor ppt in it. Meaning, they did just enough to get paid. In repairing the doors, they fixed the outside of the doors, yet didn't bother to clean the inside portion of the doors which would've taken but a minute or two more. Everything thing works, don't get me wrong. And the two doors are repaired. However, now they make the rest of the car look old. I was told the spectra I was seeing even in the doors repaired was because of it sitting out side..... this is my first time having to deal with a wreck Anand departing it and I understand that damaged done not related to the accident wouldn't be repaired. However, I expected the car to at least be clean and looking uniformed in that manner when returned. Though they are very honest, because in using used parts and pricing it back together, the saved the insurance company close to a thousand dollars, it seems to me their only interest was in doing just enough to get paid. That extra step, which would've cost them a few minutes in cleaning, would've made me feel better and I think made my experience a lot better. Intact I was thinking to use them to repair the damage done to the rear quarter panel, but after seeing the pride they put into their work..... it's just not a company I want to deal with it of pocket. For insurance purposes, they are wonderful, however for private use, there's simply no honor in the finished product.
The staff was professional and the frequent updates were amazing and timely. Most importantly my car looks great! I would recommend this shop to everyone I know .
The staff was very kind received a text everyday to let me know how my repairs was coming along they are the best
Thank you for everything! Outstanding customer service, friendly staff and I was kept up to date, every step of the way. Well done!
Great work! Such an easy repair process.
Better outcome than expected.
Emails kept me current.
Contact person was very, very professional.
Five star rating.
Christine was a huge help! She was patient yet professional and kept me up to date with progress/setbacks as well as informed me of all information I needed to know. It was a pleasure working with her!
Vehicle Make : Volkswagen
I want to thank each and everyone that has taken good care of my car. It would be great to send my car back so you guys can repair my car speakers.
Everything was exceptional. I dont have any complaints so far. Keep up the same customer satisfaction as the goal.
Great customer service! Very satisfied.
Vehicle Make : Volkswagen
My wife picked up car and left for South Carolina. She called to tell me there are electrical issues. Keyless entry, GPS, lights in dash acting funny. The repairs shouldn't have been electrical from the damage. Will bring car back Monday upon her return.
The staff did not waste any time with getting my vehicle ready and I was updated every 6 hrs on the progress.
I always kept up to date on the progress of repairs. Very happy doing business with you.
I couldnt have asked for more from Michelle. The customer service she provided was outstanding. I was constantly being updated on the status of my repair and my car was finished sooner than the estitimated date. When I got it back you couldn't tell that it had been hit. Overall, Caliber Collision provided exceptional service from start to finish.
I appreciated the continuous updates by Michelle via emails. I also appreciated the fact that when I called with questions she was available and took the time to answer all questions. Great Customer Service.
My representative Michelle was awesome! I was especially appreciative of the regular emailed updates that i received that kept me informed! Also my car looks great, and the repair was completed ahead of the already reasonably scheduled time. THANK YOU, MICHELLE! THANK YOU, CALIBER COLLISION!
Everyone was super nice. They did a wonderful and a amazing job on my car. I have already recommended them to my friends. I put pictures of the car on Facebook. I will recommend them to everyone I come across. Everybody their was very professional. It was a wonderful experience. They emailed me daily which was wonderful.
Michelle and company did a fantastic job on repairing my son's Corolla. It looks beautiful. Michelle kept us informed of the car's progress every step of the way.. & delivered the car earlier than anticipated. I will recommend your services!
Thank you for taking care of my repair so efficiently and professionally.
Big thank you to Michelle and everyone
I wished that my repair work was complete sooner...however I must say that in the end I was very satisfied! My car looked brand new and having a lifetime warranty is awesome! In the beginning..I was so upset but Caliber offered me a rental car free of charge and honestly with that level of effort turned the whole situation around. Michelle was very polite and professional..she was the real reason why my frown turned into a smile. This was an example of true Customer Service..to do everything in your power to make sure your customer is satisfied and that I am! Thanks Michelle and to the men who repaired my car!
Very on top of updating me on the repairs being made, very friendly and helpful staff. Michelle did an excellent job. Thank you.
My CRV looks like its brand new!
Excellent speedy service, the staff were polite and friendly. Thanks a lot
I need to bring it back. The right side of the front bumper doesn't seem to have seated properly. looks like a 5 minute job. I just have to find time to take it in.
The guys were so professional and stayed in communication throughout the entire repair experience with updates. They were quick and very efficient with everything including the return of the rental vehicle. I hope we don't need them again anytime soon, but I would certainly give them referrals. Thanks again for a job well done.
The associates we worked with were professional, kept us informed and made the repairs in a timely fashion.
Gentlemen: My recent visit to your shop was preceded by an earlier visit with a different vehicle. In both instances, I was treated in a most professional manner. It's clear that management and staff are truly interested in doing a good job within the timeframe specified. The fact that everybody from the receptionist to the senior folks in the office were all exceedingly friendly is merely an added bonus.
I really appreciated the updates and the time estimates as far as completion, everyone there did a good job and overall I am highly satisfied.
You all were accommodating and flexible. We're able to solve a mishap with ease and kindness.
Vehicle Make : Volkswagen
I'm just happy with the overall experience. Work was done in a timely manner.
When my vehicle get up past 65 miles an hour my vehicle vibrate,There is a clicking sound underneath the front of the vehicle.
Vehicle Make : Volkswagen
The repair is great, the price is good, the people are very friendly. These are all important and appreciated. However, the status reporting is poor - didn't receive phone calls or proactive status. While picking up my vehicle tonight, I also heard another customer complain about the lack of proactive status reports on the repairs. I would recommend your shop to a friend, but would like to see you improve in this area somehow. Having a repair done is stressful and time consuming in our busy lives. Status reports help alleviate the uncertainty. Thanks
I say to the associates a job well done, and thanks to all at Caliber Collision!
Jim was very thorough and kept me up to date. Work on car looked great.
Your folks are top-notch and I couldn't ask for better service and attention.
I was kept informed of the progress during the whole time my car was in for repair. Everything looked great when it was picked up. Great people.
Loved the emails great service
Happy with results. They did great work.
The status updates were helpful and appreciated.
Great attention to me and the car was delivered on time... very satisfied with your team.
My vehicle has been restoreed to
its original appearance. I am very
please with the outcome of the repairs.
Great communication. I knew exactly what was going on at each and every stage of the repair. The car looks perfect. Friendly and very knowledgeable staff. Thanks so much. Will recommend. The actual repair staff should be commended for an excellent repair.
Excellent communication and very fast turnaround. Thank you!
Vehicle Make : Mitsubishi
Car looks great
I received a voicemail Thursday evening indicating that my car was ready to be picked up and that he would call you back on Friday morning to arrange for that pick up I was never called back in today is Saturday.
Seth Reeves was fantastic! Great customer service. Very accommodating and friendly too! I would use your services again and tell all of my friends to use your services as well. Job well done!
Good thing we didn't need it for the 6 was or so that you had it. But it wasn't your fault - lots of confusion with State Farm. Thanks. The paint looks great.
I loved the way they kept me informed with the repairs. I seached on line other companies before I made my decision on a body shop. Very glad I did. Seth and Denise were Awesome! They truly did care about my car. Definately would recommend them to my friends.
Thank you Stephen, Kennesaw, for your courteous check in, explanation, & transfer of my car to the Marietta shop. And Seth, Marietta, I appreciated your very professional follow through phone calls when you received my car, & what was happening; I felt my car was in good hands with you. I am happy the job wasn't rushed in finishing the day earlier. Thank you for returning it back to Kennesaw. And my car looks great. Seth, when I needed to call a day after, I very much appreciate your time & explanation in answering my question. Thank you Caliber! & thank you that I can call in couple weeks if needed about my question.
Very good customer service when I had contact with the associates, communication between insurance, collision center and me was could be improved but overall it was a good experience.
It was nice that the repair was done sooner than originally promised.
Gary & Kathy Wulf
Seth, was outstanding he went above and beyond my expectations.
The service was great and I was kept informed through the process as to when my car would be ready. Great service from the time I walked in the office.
The over all repair process was excellent, courteous and fast service.
Great service! This is the second opportunity I have had in the last year to require body work on my two cars. Both times the prices seemed fair and the work was flawless.
Very satisfied with the job you guys did. Excellent job, I would gladly recommend u guy to future Customers.
The expected completion date of my repair changed more times than a quick-change artist does in a year. I understand that some repairs take time, but I would rather have a more realistic estimate from the start than have the date change every single day for over a week. It made me feel like I was not valued highly as a customer. Despite the seemingly high quality of the repair, I still have an overall negative perception of the experience because of the timeliness issue discussed above.