Thank you for the extra effort all of you have put in towards working on my car. You have been just great about updating me and so very kind and understanding.
Ryan was excellent at keeping in touch with me via phone during the entire process. And the automated text messages were an added bonus. Very friendly & professional staff. I would definitely recommend & use Caliber again in the future.
Brian was great! Kept me apprised of the progress on my car the entire way. The repair looks great! Rachel is a terrific "face" for Calliber. She is knowledgeable, friendly and professional.
Great customer service and daily updates. Friendly staff.
Ryan was so great! He made me feel so comfortable. The service was a 10 all around!!!!!!;)
Work was done beautifully. My car was well cared for????
Our car looks as good as new. Great service and completed in a reasonable timeframe. Thanks!
Caliber Collision is the best place I have ever been to fix my car! My service advisor, Brian, was an absolute pleasure to deal with. He kept me well-informed and made sure my car got out on time. He truly restored me to the rhythm of my life!! I will be sure to refer all of my friends and family to your awesome shops!
Chris is a top-notch estimator and employee. He is somebody you want to retain with your organization and utilize as much as possible he's very good with the customers and very knowledgeable.
The whole process was a bumbling mess and no one in the building seems to know what anyone else is doing.
Joey was great about answering questions, keeping us informed and getting our Lincoln back when promised. Thanks Joey!
Fast, great communication
I found everyone to be very friendly and that made me happy. I do not have anything negative to say. Thank you for all your hard work
Vehicle Make : Volkswagen
I was well informed made it as easy on me as possible done in a timely manner
The service was excellent. They got me in earlier during a busy time and my car as repaired quickly.
My vehicle was rear ended less than a month after I got it, needless to say it was a pretty upsetting experience. The staff at caliber led by Joey chiles did an amazing job repairing my truck and restoring my faith in my vehicle.
Ryan is great, kept us informed, fought insurance company for what was right.
I was told that I would be updated every step of the way. I was told that my car wouldn't be ready until 7/11. Then I got a call at 5:10 pm on 7/7 that my car was ready. I was out to dinner & couldn't leave. Luckily the lady was nice to come in on Sat so I could get my car. Now I am waiting to see if insurance will pay for the last day since my car was ready.
The car looks great and Joey was great to work with!
Awesome no worry experience. Loved the updates.
Vehicle Make : Mitsubishi
Excellent customer service! Thank you so much!
The email status updates were very helpful and Ryan, the main tech/servicer was great about providing updates.
Joey was warm and professional.
Truck came out great! Looks better than it did before it got wrecked
The level of communication that Caliber and its associates provided through every step of my vehicle's repair was unprecented. I never wondered what was happening or when I would get my car back. It goes without saying, but I will anyway: my car is gorgeous, again! Thank you, Caliber!
No need to contact me. My feedback we driven to them immediately.
Repairs were excellent and prompt. I very much appreciated the fact that I rec'd daily texts from Brian Reidel who was excellent in communicating the progress being made on the repairs plus an explanation of what was being worked on that day. As of this date, I'm very pleased with the overall repairs and the exceptional service provided. Should the occasion arise,I would certainly recommend Caliber Collision to others.
Kept me informed on progress via text and phone calls. Great customer service.
Was kept updated on the progress of the work as well as delays.
Thanks to Ryan for making this difficult time easy! He was great at communicating and updating me on my vehicles status. I hope I never have to but if I do I would certainly use caliber collision again.
I don't know if it's because I'm a woman or what but I was treated like I was the stupidest living human being by Caliber, that or your staff just isn't that bright themselves. They must assume that because I have **** and a **** that I must not have a clue about how cars work other than where to put the gas. I'm surprised they didn't tell me I needed blinker fluid and tried to charge me for it. I will not recommend Caliber to anyone, I've already told my boss who owns a local Farmers Insurance agency what a horrible experience I had and to never send any of our clients there, and I won't go back myself either. My truck is currently getting its final repairs at my mechanics shop as I type, and that will be the ONLY place I take it to from here on out. Lesson learned, stick with mechanics you know and trust because the rest are out to screw you, especially if you're female.
Everyone was very nice and professional. And I was informed thru the whole process.
Ryan and team were pleasant and knowledgeable in processing my repair. Thanks!
I love the text messages. I like not having to call everyday to check status and/or have a tech call me everyday. Short, sweet and to the point.
My car looks wonderful! Job well done. :)
The cherry on top was that some brave soul was kind enough to clean the inside of my car! What a pleasant surprise! ????????????
Thank you for a smooth experience! I will definitely go back in the future if car repair is needed!
Thought the workmanship was shoddy. I think because it was a simple repair they didn't pay any attention to quality and maybe has a very junior person doing it.
It was the best experience ever, and I got my car back quicker than I thought. Angela was so nice up front. Joey kept me informed so I didn't have to call for any information. I will definitely recommend Caliber Collision to all my family and friends.
They treated me well and the service was great 5/5 customer service rating.
Yes things went great and David our advisor kept me informed. The only thing that could have been better was the time it took to get in for repair after the accident. The vehicle was drivable so that really wasn't an issue which I imagine factored into the scheduling but that really wasn't something that was in the shops control as they are slammed with work. I chose this shop because I have had great experience with my clients that I send here. Work done was excellent and repairs look great. Thanks again.
They were excellent at communicating with me every step of the way and delivery when promised .
Told adjuster about hydraulic on trunk being messed up when I dropped off. Still not fixed. Say they will fix
You guys did a great job!!! My car looks amazing and it looks like it was never in a reck!! Thank you for being so fast and always keeping me in the loop with texts and calls!!! Great work!!
The ongoing follow up of my repair was exceptional and reassuring. Great service all around.
I like the way I was notified throughout the repair process
Awesome job by the Northglenn team. Thank you so much for takin such great care of our Yukon!
Extremely easy and pleasant process from beginning to end.
Rich took care of everything. Super great service in a short amount of time. Great job on my car. Car was returned to me clean inside and out. Very happy with the service.
The car came out with some minor issues and Rich, Josh, Ryan, and Daniel have done a fantastic job ensuring that my car is as good, if not better, than it was before the accident.
Very friendly and courteous.
Easy. Fair. Updated frequently.
Great experience from start to finish. Caliber Collision and it's employees are truly above the rest when it comes to customer service and professionalism.
It was nice getting all the updated texting and the phone calls. Thank you for the fast turnaround.
I was very impressed with the quality of work done, and at such a quick rate. I specifically called back just to tell you guys that. I would highly recommend the shop. I was a little shocked to wait three weeks to get my car in for repairs, but it was worth it!
Great work and the team went over the repairs in detail. Thank you!
Very easy to work with. Great service!
Ryan was a good dude. Made sure I was happy. That's all I can ask for.
Ryan went above and beyond to ensure all was taken care of with my car. I truly appreciate such outstanding customer service and professionalism.
I was impressed with the daily comments of the status of the repair of my vehicle. This helped me to be relaxed about the repair.
Extremely satisfied! Highly recommended!
Overall work was completed. Not to impressed on how it was returned to me. The backseat has a stain that wasn't there before and also black marks on the ceiling of the back seat area. I expected it to be cleaned up and not look like it was sitting in a dirty shop for 3 weeks. Nobody went over the work with me on what was done and or replaced. I was not satisfied at all with this company and I hope my insurance will choose to use my previous body shop that did the first repairs. I feel every customer should receive a walk around on what was repaired on their vehicle at the time of pickup. I didn't get once an breakdown on what was done or any warranty information on the work done. All in all I would never come back to this place or recommend it to my insurance
A service and communication!
Super job. Love the daily texts letting me know the status through the process.
Everyone I dealt with was very professional! I appreciated all the updates! Thank you!
Awesome service, super fast return, and a great finished product. Can't ask for anything more.
The service was simply outstanding, from the first moment I brought my car in for appraisal until I picked it up. The team kept me up to speed on repairs and have kept the process easy for me. The car looks amazing, too. Big thanks to Ryan and Joey!!
Your customer service and frequent repair status were excellent.
The repair was completed quickly and without problems. And the car was clean when it was returned.
Excellent customer service and my car looks and feels great
I had a great experience with Caliber and going to recommend them to everyone I know.
Vehicle Make : Volkswagen
Such an excellent experience! The team was so friendly and amazing. Repairs looked great!
After driving for 20 minutes a check engine light came on.
Vehicle Make : Volkswagen
Great customer service, great workmanship!
Your staff was a pleasure to work with. You took a troublesome process, and make it as painless as possible.
Everyone from the front desk attendant to the service guy were very nice and professional.
I appreciated the communication throughout the entire repair. I am grateful for the care taken to get a flat repaired before returning the car and the touch up paint provided , going above and beyond.
I was disappointed to here how long it was going to take. I was. Leaving for a vacation and said I needed it back in 2 days. They stepped up and got it done. Very impressive!
Excellent service. I'm very happy! Job well done.
I loved it and they did a great job!
Excellent care and service.
Ryan did an excellent job and Caliber is the, best repair shop I have ever used or seen. Definitely a top notch company. Thanks for the amazing work you did.
Bumper paint looked terrible. Had to keep my car longer because of the paint. Manager was awesome throughout the whole experience. I believe his name was Josh. He saved it for you. If it wasn't for him I would have been upset. He was great and took responsibility.
The caliber staff went above and beyond on my car repair. I was very satisfied with their service!
So far so good just pick it up 3hrs ago
Great job and done quicker than we though
First rate experience 100% satisfied
John S is a great body man and a nice guyhe did a great job on my pick up
Great experience all around! I appreciate Mandy and the office manager fitting us in much sooner than originally planned, as we are due to have a baby soon. Our estimator Ryan was friendly and efficient and our car was done fast. I will recommend your shop to others and use you in the future if we need further body repair needs. Thank you!!
Ryan was great from start finish. I was kept up to date throughout the whole process.I was never left wondering what was going on with my car.
The car looks fantastic, and tony treated us great. He was very professional and knowledgeable. Best of all he constantly communicated with us so we knew exactly what was going on. Thank you!
Ryan was very professional, effective and attentive. Thanks!
Tony and Mandy were fantastic to work with!
Beautiful work! Body looks great and it drives nice and straight. Thank you so much!
Great hob, done quickly, great service start to finish
An overall good experience from start to finish. They had my car done on time and got me out of my rental quickly. I'd recommend anyone to bring there cars to be worked on.