The costumer service was great...
After dropping off the rental from enterprise at the Service King in Renton where I was picking up my car, I asked if I needed to sign anything or if there was additional paperwork needed, to which the service king staff said no and that I was welcome to leave. I then received a call later that same day from Enterprise claiming that a scratch was present in the vehicle that I do not know about. Now, I might be liable for damage for a vehicle I left in possession with service king because I didn't know or wasn't told that I should stay to complete the final inspection with an Enterprise rep. If I had a rental, the service king staff should have advised me to stay until enterprise arrived to pick up the vehicle so that this issue could have been avoided. I hope this becomes a policy from now on so others don't have to deal with Enterprise's **** about scratches.
Great work. A solid 10 in satisfaction
Very great customer service thank you!
Car was finished one day ahead of service and rear bumper was replaced quickly and efficiently, making the process seem easy for the customer :)
I liked having the the text updates.
got my car fixed quickly with great service and it looks good as new :)
So far it looks perfect!! I especially liked the on going regular texting telling me how the repairs were progressing.
I am very happy with your service. I can recommend your service to anyone who need. Great work. Thank you
Could not have had a better experience.
Repairs look great and were done very quickly
5 days in a row I was told my vehicle would be ready. Each day around 4:30 pm I was texted that my car would be ready the following day. When I arrive to pick my vehicle up in start it and there is an indication on the dash that a sensor you had to replace (among many other items) needed to be checked. I warmed the car, restarted it multiple times and received the same (very visible) notification. Ultimately they had to call someone in to diagnose the issue. I'm disappointed that I had to take off work to pick up a vehicle that clearly was not ready, on to of all of the missed deadlines. I can't imagine ever using this shop again.
I appreciated receiving repair status notification throughout the process. Great customer service.
Vehicle Make : Mini Cooper
Excellent service from the time I came in to the time I picked my car up.
Great service and kept in touch with me every step of the way. Thank you!
Extremely fast and friendly service, better than I would have ever expected! Car looks great!
Amazing! Top quality work! I'm very impressed.
Excellent customer service and work .
Fast, good communication.
Good customer service and we very satisfied with the repairs definitely we recommend your service to friends :)
Great environment and service
The service was great and they communicated really well.
Brian was great! Kept me informed about the repair the whole way. Bumper looks good as new. Thanks!
Everyone was professional...Took good care of my car!
It was perfect from beginning to end. Good job everyone!
Thank you for taking great care of my car and I. I would recommend you to a friend without hesitation.
Brian is awesome, but he knows that.
Mike Brown and Don (Hope I got the receptionist's name right) were amazing!
Everything was great from start to finish, great communication throughout! Couldn't be happier!
10 points plus for the great job!Thanks Service king.
It was quick,onlyou 1 day. They were very efficient and friendly.
Excellent job.claims adjuster Johnnalson Le. Brian **** was awesome always keeping me updated. Highly recommended
Yes I am satisfied with the work Service King has done to my car. At first I wasn't
so sure that it would be. But after talking to Brian **** the service advisor about what parts I expected on my car OEM. Brian got it done. The bumper looks great the paint job great. The put back is very good. Bumper, fenders, hood, lined up very well no gap very tight. Thanks again! Brian
My experience was better than I could have hoped for in my wildest dreams. They took a stressful situation and made it into a good experience, going above and beyond to make my car pretty again.
Only one issue was I was given false hope to get the vehicle early and it didn't happen. Not a huge issue but I think don't dangle the carrot unless actually possible. Small issue but just thought I would mention it. The people I worked with were great, professional and seamed to care about my vehicle and I appreciate that.
My side mirror was replaced but it does not match the other one I have. The replaced mirror says in big letters thing are closer than they appear.. Now I feel like I have mismatched mirrors.
Great service and excellent customer support and updates on their work progress, loved the job they did 100%
Very satisfied with Service King.
I like to the fact that Brian keep me informed that our car was still on track for getting back to us when he said it would job well done that would definitely refer somebody else to you guys thank you very much greatly appreciated
Excellent, fast service. Everyone was nice & explained the process clearly. Repairs look good. Easy process for the rental car. Job well done!
Everyone was very professional and courteous .
I was given status all along the way as to when the car would be ready .
It was ready when they said it would be .
I though the customer service was excellent and the repair they did on my vehicle was superb as promised.
Excellence service great job!
Your manager was very professional, thanks
Yes..u like the fact you kept me updated on every move
I am really satisfied your repairing work to my Honda. Thank you very much to team.
Md Mustafa S
Everyone was very kind and considerate. Kept me informed about everything. I didn't have to make one call. Wonderful people
Excellent service! First place that I seen where the insurance and rent a car works hand in hand with auto body! Great idea! Just need a little more detailing when cleaning vehicles!
Excellent work and very informed and friendly, professional staff
The experience was good and I am very happy with the results. Thank you
Very pleased with how fast and accurate the team was. I appreciate that the ding in my rear license plate was fixed. Most of all the car was returned to me clean/washed inside & out. The young lady from Enterprise was ver delightful and was very profesional.
The only reason not totally satisfied, I was quoted two days and no one spoke up about it taking longer. It was five days altogether, but there was a weekend with in the five days.
I really liked the text message updates letting me know the status of my vehicle and the phone call with the details of the findings and also when it was ready. The combination of both is great, it's so important to still have the human aspect of customer service as well, makes me as the customer feel like I'm important.
Vehicle Make : Volkswagen
Completely satisfied, your team did an outstanding job from beginning to end.
Vehicle Make : Volkswagen
Good job guys
Seriously amazing job. Car repairs were completed early and customer service was absolutely fantastic! I don't want to have my car damaged again, but if I do I'll be taking it to you guys!
Excelent job, people are so helpful and friendly,second to none especially Byan,thank you a million times my car is like brand new again!!! I SALUTE YOU GUYS for the job well done
I feel that the job was completed very well and my car is even better than before.
Entire team Adam, Brian and all the technicians who worked on my car did an Amazing job repairing it. Not only was I impressed with the finished product but with their customer service. I never once had to call for an update. I was always well informed and kept in the loop. Thank you all so much.
Thank you all for a job well done. My family and I cannot thank you enough in getting our car fix so fast. We are very impressed with the quality and service. Thank you again!
The whole service team was great. They were always very friendly. My car looks great. My car was completed earlier than promised. Thank you for a job well done.
I'm not quite sure where the stuff in my wheel well god as it was not put back but other than that all seams to be well with the car.
I was told my car would be ready on june 30th and then about 6 times after that after it was not ready during any of those times i finally recieved it. The communication was not good because it wouldnt be until the end of the day it was due or a day or two after that i would get a message that it again was not going to be ready. Time and communication were not good
The staff were very helpful.
Michael did a great job of keeping me in the loop as repairs progressed and status dictated notifying me. Vehicle was ready when promised and quality at this point looks top notch. I would use you again but hope circumstances dictate never having to. Thanks again.
Brain dos get with keeping me updated on my vehicle. Excellent customer service
Amazing. I love that USAA and Service King make it painless to get my car back to the original condition painlessly. At the Renton location ask for Mike. He handles any issues you have.
Excellent service and letting me know what was going on with my car was terrific. I would recommend you to everyone.
I'm very satisfied. The process was very smooth, fast and well organized. Special thanks to Brandon and Brian.
Thank you for fixing my car on schedule!! Keep up the good work !!
Excellent and speedy service. Brian and Brandon were very attentive .
Car was not done by original estimated date. Unfortunately my contact went on vacation and I stopped getting daily updates.
Good customer service and very friendly.
First of all thank you Michael Brown he's the one whom I'm talking with from start to finish,, really it's job well done and finish the job in a timely manner meaning as expected . I'm happy with the services and as I said job well done thank you so much .????????????
Great customer service and excellent work on the repairs. Would do business here again anytime.
Efficient,polite,good follow up.
Vehicle Make : Volkswagen
Sean was awsome to work with...He will recive my business in the future.
I really like the work that service king provided to fix my car, i will recommend them to people i know.
Brian was a great help and kept me informed.
Brian was awesome and kept me updated throughout the whole process.
Great customer service and Michael was great and so was Wonder Wonen ????
I think you guys went above and beyond in service. My car looks really great! ! Thank you so much...Sunny G
I really appreciated all the updates
Thanks! Brian did a great job!
Work was done on time and seems to be well done.
AweStruck. Froze at the sight of the finished work. Many Thanks to all your great employees/body workers. Lotsa- Happy Faces.????
Very great service and car looks amazing!
Certain details on the back bumper looked painted over and cracked paint
Yes I was satisfied with the service I got from Service King I've never heard of Service King and didn't know of anyone who has ever taken their car there but I came out with a great big smile because my car was done my truck very well they young man told me that they have an excellent service and yes I'll OK thank you.
They did a great job repairing my car and even washed it for me so thanks
Quick, fast and painless.
Adam and Brian were very friendly and very informative. The quality of the repairs were outstanding.
Excellent service, great communication! Thank you so much!
Excellent service and will recommend to friends..
Adam is the best. He did a great job on MY car. He was very courteous prifessional he took the time to explain all that he did to my car with a walk through. Im totally satisfied no complaibts
My contact person was Michael Brown and he was very good! So far, happy with the service.
Great service and I was very happy with the work that they did.
You guys were the best!! Stupid old car but treated me like my car was worth $100,000. I hope never to visit again, because that would mean I had another accident, but if it happens you are my only choice.
Super impressed. Fast, friendly & quality work.
I appreciated the updates and knowing how the process was going. The service technician was friendly and being able to pickup and return my rental car at the location was easy and convenient.
Everyrhing was quick and up to standard. Thank you!
Thanks for your great service.
They were all very professional and courteous. Great job.
Thanks to Brian and the rest if the Renton Service King staff. All the employees I dealt with were very professional and provided exceptional customer service - including the on-site Enterprise Rental. The car was estimated to be complete in a week and was done in a couple days. Exceeded my expectations!
I really appreciated Brian ****'s help and service from start to finish!
Service king Renton is the best collision shop that I will definitely recomment my friends and family to go for to repair their cars. This my second times I brought my car there, they did an excellent job on my car during those times my car needed paint job they have nice clean waiting room with an excellent customer service I will definitely bring my car their next time for service. Thanks Service King in Renton Washington.
Service was amazing! My car looks beautiful and it was completed in a timely manner. Thank you!
Brian was fantastic from start to finish with my car repair & he worked hard to ensure I was happy going above & beyond with my car repairs. I am very appreciative! The lady who checked me in was very pleasant & nice as well.
Keep up the good work. There was one problem. The system wouldn't take my check. Lucky I had a credit card
The service I received from Michael was EXCELLENT! He was very courteous, friendly and professional. I will definitely refer others to Service King for any collision repair needs. Thanks for the great service!
Job completed ahead of schedule. Appreciated daily updates and the seamless communication between Service King ,insurance and car rental. Thanks Michael!
My car was not seen by the Geico auto adjuster for being declared ready to pick up.
Good staff, pay them more money ok?
All the people who are there at Service King are exceptional! So friendly and willing to explain anything I didn't understand! I would use them again if the circumstances ever warrant it!
You guys did a great job with my car. I am very happy with how clean and new my car looks. Thank you Service King!
Brian was very helpful and supportive. Great service.
Amazing work, amazing customer service and quick too!
So impressed with my entire experience. Everyone was incredibly professional and provided excellent customer service. Will most definitely recommend to others.
I was impressed beyond belief! I know they did a great job but I didn't know it would look like a brand new car! Thank you to Brian ****!! Every single person I talked to in the last week made a hard situation bearable and were so patient with my questions. I am absolutely satisfied the service is far past excellent. My car is restored like it was new thank you all so much.
Awesome service. In and out in 3 days. I couldn't ask for better service
Vehicle Make : Volkswagen
I appreciate the text messages to update me on the status of my car as well as the prompt service!
Outstanding! The work was beautiful, the staff was friendly and provided outstanding customer service. I would recommend Service King!
My experience with Service King was phenomenal. The staff was so friendly and knowledgeable, it was amazing. My car was repaired in the matter of days and they took the time to detail the interior. 10/10 stars all around!
Thanks so much to Brian and Adam for working with us and accommodating our two Geico claims. The truck looks fantastic!
I have used this company before & they did amazing work with great follow through but now this last time I brought my car back it was complete opposite. Towards the end when my car was supposed to be ready I rarely heard from someone unless I called, then they were late due to complications. When I finally got my car back everything was not set anymore such as the time or radio stations. When I turned it off & turned it back on it wouldn't start so they took it back to the shop but on the way asked for cash to put in gas when the car had gas. Once I got it back again the gas cap was then broken & it only worked for two days and now it will not start again & I can't get a hold of anyone at the shop. Not to mention their customer service was not the best during this time, I am highly disappointed & unsatisfied. I would not recommend them anymore to my friends or family after this time.
Repairs and service were excellent!
Thank for your wonderful services.
Thank you sooo much for the great service. I really appreciate all of your hard work. I will be using you guys for all my future car needs.
Best I have ever experienced!
Brian was fantastic and they made the process of fixing my car after an accident really smooth. I really appreciate the open lines of communication and that they consistently kept me updated on the progress of the maintenance. Thanks Service King!
Excellent Customer Service and repair work
The people were a pleasure to work with, and the job was done without a flaw.
Great experience overall. Easy to deal with from start to finish
I'm always updated about the status of the repair. Very friendly employees .
Michael was very nice and professional. He showed that he cared about the customer as well as the car and job! I love that my car was clean and shiny upon pickup!!
I like the texted updates. I could plan the return of the car with the work schedule
Everyone was very nice and efficient. Everything went as explained and so far we are very pleased
Mike was great. All information was open and timely. I liked the text updates.
Great customer service, repairs are good, nice having rental cars on site. I'd come back for sure. Thank you!
Thanks for doing such a fast and wonderful job.
Excellent Job! Got my Truck as promised!
Repair time was far to long 40 days. Plus my car was damages three times while in your care, I've called a manager. No ones returned my call. Need this to be dealt with. Very Dissatisfied Customer
Brian and Felicia are awesome! Thank you, and everyone else, so much
Michael was very helpful.
I am seriously impressed with the whole experience, I would highly recommend service king renton
Overall good experience, the only negative was having to wait an hour for rental car
Fast and awsome job thanks you Mr King????
Vehicle Make : Volkswagen
Everyone was great from the moment I walked in. Friendly and great customer service! I was very impressed with everyone. .great team!
Finished job much earlier than estimated time of complition. Fast and reliable
The work was impeccable and it was finished a week ahead of schedule. I would recommend Service King without hesitation! Thank you.
My technician was very courteous and knowledgable about the repairs. He fully explained the process and timeline.
I'm very happy wth my service
Liked the approach, eliminating a lot of guesswork
Good working arrangement with rental cars.
Outstanding service! Thank you!
Very quick service. Very courteous staff & goes the extra mile in any way they can. Give em' a raise!!! They made me feel like a queen. It was a comforting surprise they also had my vehicle finished a day early. They did an outstanding job on the repair & explained everything that was done.
Everyone here couldn't have been more helpful. I was greated with kindness and courtesy. Adam from Geico was great and explained everything to me and Brian was awesome in fixing my car and keeping me updated. Thanks to all for making a stressful time easier
Awesome staff. I came in on December 24th to pick up my car and I was taken care of right away.
I am satisfied with the outcome. My vehicle looks great. The timing and promptness was less than desirable. 42 days for collision work and 9 different updates on vehicle completion is unacceptable.
My vehicle was ready in the time line promised and at the cost quoted. Location was convenient and staff was professional.
Vehicle Make : Volkswagen
Bryan was an excellent representative. And the wonderful receptionist was very attentive to my time and needs. The repair took less time than suggested and looks great. Thanks for the texts updating the progress.
Service is prompt and Excellent !
My repairs were completed on a timely manner and I was kept updated every step of the way. This was a very pleasant and satisfactory experience with Service King.
Car looks great, the process was easy
Everything was professional and efficient .
Excellent customer service and repairs.
Great care and frequent texts updating my car. Car was completed 4 days ahead of schedule
Vehicle Make : Volkswagen
Michael Brown provided excellent service
The part is not right, the heater doesn't work well.
Amazing service and help for the collision repair. I would recommend and will use again.
Good one stop service...rental car at the location and dropoff point. Saved me valuable time. I haven't seen the quality of work yet because it was dark. Most likey it will be the same as a previous visit which was excellent.
My car will have to go back in three to four weeks to have the bumper sanded and repainted