Made me feel very comfortable
Thank you for going the extra mile.
Very satisfied with the whole process!!
Office personnel were very helpful and repairs were done in less time than I expected!
Everyone I dealt with was friendly and professional. We would choose Keenan again in the future as they are very easy to work with. My car looks great.
Thank you so much our experience has been great. No stress. Plenty of updates. Thanks to everyone on your team.
The work that you provided was not complete to my satisfaction and I will be reporting this to my insurance company
It took a long time. When I picked up the car.it looked ok, After leaving I noticed the radio did not work. Had to return. After pulling the car apart it was discovered that the antenna was not connected. So they fixed. Seemed ok. I leave again. Of course it's later now. As long drive away late for work i notice the windshield seems dirty. I turn wipersignal on. Does not clean. It looks like there is some kind of overspray on the windshield and other windows. I try to rub off. No luck. I guess I'll have to see if I can use a scraper. I would hope they would check these things before giving the car back. I am not very happy.
Vehicle was not cleaned and marks were left on the interior door panels that were not there prior. Overall, the body and paint work is very good! In all my years of dealing with Keenan this is the first time the details of cleaning the customer vehicle fell short.
Excellent job. Quick efficient and professional
Car was ready when expected and was returned clean and taken care of
My car looks brand new. It was a wonderful experience dealing with Keenan. They kept me well informed every step of the way. Would highly recommend Keenan to anyone who needs their car repaired. Thanks for fixing my car and making it look new again!
Great customer service! I appreciated the text with the status on my vehicle.
Our truck looks amazing!!!
Staff were friendly. I was kept informed. Manager at the Flourtown location took the time to explain in detail what to expect and process for securing parts. He was wonderful!! Inside of my car was a little dirty on the drive side. Needs to be vacuumed but no real big deal. Otherwise car looks great.
My car looked really great afterward, and everyone was really polite and easy to work with along the way.
Very fast and very good work!
Great communication! Skilled people. Very nice and easy process.
Vehicle Make : Volkswagen
Very professional. Kept me updated about status of repair every day with calls or texts. Very satisfied.
Vehicle Make : Volkswagen
Keenan and USAA handled everything and made accident recovery as painless as possible. Cannot thank everyone enough.
Had to return - we had front end damage and 5000 repair
My expectations were that there would be some detailing - front windshield minimally cleaned
Had to return because high beams not working - my expectation was that all in the front of car should be checked when there is front end damage - lights included
When I returned I was told that something was unplugged and not in area that work was done - somehow lights should be in area that work was done - especially since work was in the front end of car and major.
Everyone was pleasant and helpful but somehow the need to return after 5000 worth of work done is not appropriate. My expectation is that all should be checked before releasing car to customer.
In addition, since I have had work in past at other locations, I feel that the car should be returned in pristine condition. if that means a little extra detailing to include windows, I think that is not unanticipated.
Again - staff was pleasant and helpful but I was disappointed that I had to return.
When I returned, the problem was taken care of and the front windshield was cleaned although not the others. Again staff was helpful but I am disappointed because of the inconvenience that this caused me.
I found the staff of Keenan very professional and knowledgeable. Receiving daily updates was very helpful in keeping us up to date with the repairs. Much appreciated.
Incredible customer service work product and quality service from start to to finish loved Jane and Ariel incredible follow up never worried or needed to check anything I would refer to family and friends. Thank you The Bishops
They did a wonderful job with my car! Thank you you for the awesome job!
Great customer service and quality body work.
I am completely satisfied with the repairs
Great service and a quick turnaround time. I am very happy with my decision to go to Keenan.
The woman at the front desk was so professional from standing up when I came in to escorting to my car. She is the epitome of customer service!
Excellent service and repair!
Very very satisfied with Keenan's. from the girls at the front desk to Dan to see me off. The texts are unnecessary but a fantastic touch to the repair shop game.
This is the second times in 3-4 months my cars have been with you. I of course hope to not see you anytime soon but will only bring my car to your shop and only recommend Keenan's edgmont.
Fast & courteous! Thank you!
Omi don't have my car yet
Vehicle Make : Volkswagen
The receptionist was extremely pleasant genuine caring & professional.
It took almost a week before anyone contacted me. Otherwise,
a good experience.
Amazing turnaround time! Thank you!
Great to work with these professional people. Would suggest your repair shop to everyone without hesitation.
Excellent work and communications completed in a timely manor as promaced
The Best nicest people I have worked with concerning my car, I have used them in the past and would certainly use them again and highly recommend them to everyone
Excellent customer service
I loved the work u guys did on my car. And the datail was excellent...
Excellent service and great staff.
While the body work done on my car was great, I was very disappointed to see the check engine light on when I picked it up after it was being worked on for over 4 weeks. I hope to hear from you about fixing this issue as this light has never come on before in the car's 9+ year life and was not on before the car was taken in for repair.
Communication regarding the status and overall customer service was excellent throughout the process.
No one walked me to my truck and explained the repairs to me. Otherwise satisfied with the experience.
Vehicle Make : Volkswagen
Very professional experience; progress was well communicated throughout the repair period.
I appreciated the great communication and friendly service as I navigated my first car accident repair experience.
Thanks for efficiencyand great work!!!
Not only were the repairs done well, you were also accomading to our needs
This was my first time dealing with an auto repair shop and it was one of the best customer service experiences I've ever had in my life. Chelsea at the Keenan I'm edgemont was incredibly kind and explained everything clearly to me at every step of the way. She also updated me with how my car was doing throughout its time in the shop. I was recommended this shop by Al Williams at Ford in Broomall and I will always recommend it to others. Thank you very much for making the process so easy for me.
I left a voicemail on 9/20. The back bummer on the L and back gate on L are mis aligned and the paint is chipping at the bottom.
Excellent customer service and repairs. Extremely professional and responsive to your needs. Thank you!
Our first experience with Keenan Collision was excellent! They repaired the car in record time and did an excellent job. I was very impressed with their constant client communication. They let me know of their progress and estimated delivery date which I greatly appreciated. Everyone that I dealt with was very pleasant and accommodating. Excellent customer service! I would highly recommend them to anyone and everyone. Thank you very much!
Car looks better than when I bought it new.
Keenan did a great job from start to finish from my first phone call with Ariel. She was a true professional throughout the process including the rental car and keeping me updated throughout. Process ended with final inspection with Dan and car looked great. The thorough cleaning and tire shine had me driving out with a real good feeling. Thanks again Keenan
Great customer service.
Very accommodating to meet my schedule requirements
Friendly professional staff.
Loved the whole-car detailing.
The professionalism and communications are refreshing..... As compared to my son in Colarado who is dealing with a repair shop that is weeks behind and he went to talk to the manager and saw his car inside and out covered in dust
Everything went great and we are pleased. One issue I discovered she my wife came home with the vehicle. The pathfinder logo was installed on an angle on the rear lift gate. Should be level. Can this be fixed? Otherwise great customer service and workmanship
We really appreciate how quickly they did the repairs. Looked great when we picked it up
Please revisit your policy of not accepting cash as an accepted form of payment
I was incredibly satisfied with the work that was done to my car. The staff was very friendly and professional. I would highly recommend Keenan auto body to anyone. Thanks so much for everything!
My car looks great! Everything that I needed was done perfectly. Thank you!
Great expérience, The communication was easy and updated regularly, the repair has been done as it had been estimated with good deadline, I think it was perfect
Quick, professional, complete, excellent quality, great detail kob too
I really liked Keenan. The survive was fast and it looks great. Also, the ladies up front are very cheerful and easy to talk to. Thank you for making it a wonderfully easy experience and would totally use them again.
Keenan did an amazing job at repairing the damage to my nissan sentra. Keenan even went the extra mile to do additional repairs that they didnt even have to do. In addition to this they were very quick and always sent me emails and texts to update me on my cars status.I would recommend this place to everyone!
Very friendly staff, always kept us up to date on the progress of our car and got the work done much sooner than we anticipated! Also was very helpful with making sure I got a rental car. Would definitely come back if we needed to and recommend to friends and family. Thank you so much!
I was very impressed with the careful, professional approach that every person seemed to take in your company. The text message updates were great! The work was excellent and my car looked brand-new when I picked it up!
Best customer service ecet
Everything was great! The job was done more quickly than expected and it looks great.
I did have to bring the car back the same day for a switch problem with the door locks, but someone got right on it and fixed it quickly--even staying overtime to do it.
Chelsea was amazing in the office and I don't see any damage on my vehicle. Excellent job done by everyone!!!
AWESOME JOB!!! Thank you for everything!!!
Very friendly and kept us apprised of every step. Returned the car in immaculate condition
I gave my comments in an earlier text reply. Mike and his Keenan team were outstanding - excellent work and expedited service (without sacrificing quality). Chelsea was very pleasant and efficient. Keenan deserves a "10" for repair quality and service. I was very pleased with the experience and will recommend Keenan without hesitation.
Everybody was extremely nice! The efficiency of the work was outstanding. They kept me informed during the entire process.
ARIEL AND MIKE ARE TOP SHELF SERVICE PERSONNEL....THE INTERFACING OF ENTERPRISE CAR RENTAL/MY INSURANCE COMPANY AND KEENAN PROVIDES A SEEMLESS TRANSITION TO UNINTERRUPTED AUTOMOBILE USAGE AT THE ALREADY STRESSFUL TIME OF A AUTOMOBILE DAMAGE EVENT.
Professional service and quality work
Mike Chelsea and Arial were absolutely wonderful. They were so helpful, kind and compassionate
Excellent job! Quick scheduling, great communication during the repair, and the jeep looks great! Thank you!
Staff was pleasant and friendly. Texting and phone call updates were constant and I always knew the status of my car. Excellent work done with the car and it came back clean inside and out.
Thanks for the professionalism and excellent service.
Car cleaning was great...
I had a great experience - everyone was so nice - helpful and kept me updated daily. I would HIGHLY recommend them. Michael and the 2 women in the office went above and beyond helping me. Thank you for making it go so smoothly and doing such a great job as you can not even tell my vehicle was even in an accident!!!!
Vehicle Make : Range Rover
Thank you to Michael and Chelsea! I was quoted by another local auto repair company $4,000. 00 and my car being in the shop for 4 weeks. Michael quoted me $460.00 and my car was completed the same day! Need I say more? Class act from start to finish!!! They made an inconvenient experience, fun, fast and friendly! I will be sharing with experience with my family and friends! To say I was extremely satisfied would be an understatement!!!
The repair is well done and completed so quickly! We are pleased with the regular updates on the job.
Awesome work. Repairs are quick and complete
Communication was clear, friendly staff, and car looks brand new.
Great, fast service. Will recommend to others!
From the first day I dropped my car at your shop I start telling my friends how your employees were nice and professional.
I loved that you were updating me through the texts and phone calls.
And having the rental next to you was very convinced.
I am very happy, thank you,
I couldn't be more impressed with Keenan auto body repair. They had a focus on customer satisfaction from the beginning and were extremely professional throughout. I will gladly turn to Keenan auto body repair in the future and recommend them to all my friends and family.
You were very communicative through the entire repair, fast service and quality work.
Another nice job by your team
Great service beautiful work
Had a question regarding the service that was done and no one return my call.
Keenan's did a fabulous job on my car and they were so great to work with. I would definitely recommend them and will absolutely use them again.
Keenan has always and continues to do a great job!
The staff where very friendly, they kept me posted on everything that was happening with my car, and the repairs was A plus..they did a great job..thanks again..
Customer service at Keenan is exceptional. Big shout out to Mike, Max and the receptionist (I forget her name)...everything was perfect and my car looks great. Thank you!
Everyone was very courteous and I got updates on the progress of my car several times per week.
Great ... Well done ... on time
Great service and reception
just got car back everything looks good so far
Friendly, Efficient and on time.
Excellent experience, but mostly because of Ariel. Her professionalism, demeanor, and knowledge are to be noticed and exemplified. Mike and the crew performing the work were tremendous as well.
No daily contact updates. Very dissatisfied with the customer service. Repairs were fine
Very quick and efficient with getting my car repaired. Their service team were all very professional and polite
I was treated in an efficient and courtesy manner. Keenan's is the only place where I would have my car repaired.
Vehicle Make : Volkswagen
Staff was very friendly and welcoming. They were genuinely happy to work on my vehicle. My car looks brand new which is most
Important! I would definitely recommend Keenans to others seeking auto body work.
Excellent customer service from everyone I encountered! I highly recommend Keenan!
Excellent customer service! Drove my car to me when it was finished. Loved the text updates and Arielle was awesome in all detail management!!!! I will highly recommend ( and I am picky!)
Vehicle Make : Range Rover
Great job and great service!
My car was repaired in a timely manner and looks great! Keenan kept in contact with me regularly to update me on their progress. Thanks for a job well done!!
Every repair Keenan has done for us (this is the third one) has been outstanding. The end result has always been a car that looked as though it had never been in an accident. Very, very satisfied!! Thanks very much for your skill and expert help. Steve & Karen
Great customer service by each member of keenan
Vehicle Make : Volkswagen
Awesome customer service and they go out of their way to make sure you are completely updated and satisfied. I will recommend Keenan to everyone!
The car was done ahead of schedule and they cleaned the inside.....very nice surprise.
Well done and professional. Helpful communication.
Everyone involved in the process made it smooth & easy.
Professional and friendly.
Everything was done in a timely and professional manner.
Mike did a great job communicating
with me on a daily basis. Thank you Mike and the rest of the Keenan (ABRA) West collision team.
The staff in Edgemont deserves a "10." They were great. The office is operated like a family run business.
Used more than once. Consistent and reliable
Quality job handled timely
This is my fourth time having Keenan repair my cars. I have always been highly satisfied with the service. My cars have always come back to me looking brand new and beautiful. Everyone there is always pleasant and helpful, and the updates on the service are great. Mike was great to work with. Job well done!
Friendly,quick,and good work
Everyone here was wonderful. They took us right in, were helpful and informative through the whole process. The car looked great! I hope I never need it, but if I do, I would never go anywhere else again.
Great job done timely to all satisfaction. Thanks you
Everything was top notch. I received the best service from making the initial appointment, having the damage inspected, the body work done, a loaner car arranged, the completion of the job-everything was great and painless! Thank you so much for a job so well done by the entire team at Keenan.
Very nice people to work with and very efficient
I was very impressed with the professional and friendly manner in which I was taken care of. The level of customer service, with text messages and phone calls updating me of how the job was progressing, was outstanding. I was also very impressed with the way my car was returned to me (washed and hoovered out) unlike the dirty state it was in when I dropped it off. Finally, to the job itself, I was very happy. Thank you Mike and Ariel.
We have used Keenan for two repairs in the past year and both experiences were very positive. The communication and update notices are constant. I never had to prompt a call to find out what the status was. Regardless of who I talked to they were positive and friendly as well as informative!! Even my pick up was a very good experience! Hoping not to be back soon, but in the unfortunate case that I may need auto body services I will not hesitate to go back to Keenan!
Kept me updated with progress of repair via email - I knew that my car was cared for!
Very satisfying experience!
I was treated extremely well by Mike. Ariel was very pleasant and helpful. Workmanshhip on the car body work was A ok. .Altogether a great experience.
Vehicle Make : Volkswagen
Excellent customer service & the quality of work is tpo notch! One happy customer! Will highly remmend to everyone I know.
This was my first experience with Keenan and everything was perfect. Loved the constant contact and my car was beautiful when I picked her up. Thanks
Vehicle Make : Volkswagen
Fast, friendly, and professional
Car looks great!
I found the service to be courteous, timely, and efficient. The repairs were completed well within the period promised. GREAT JOB!!!
Vehicle Make : Volkswagen
Loved being updated on progress. Car looked great and it was detailed. What a nice surprise.
I felt Keenan was very professional and kept me apprise of the status of my vehicle throughout the repair and communicated effectively and efficiently with me. I couldn't be more satisfied with the customer service as well as the work completed on my vehicle.
Keenan was great to work with. They kept me constantly updated on the repair of my car. They were also very friendly over the phone.
The service was great! (The work was done in a timely fashion, and I received many updates)
Everything was done professionally and quickly. I was very satisfied and will be a returning customer.
I was told I'd be given an estimate for a dent not related to accident. Didn't happen. Would have been nice to get work done all at once...
Excellent ! Extremely friendly!
Vehicle Make : Mitsubishi
Thanks for the daily updates. My car was completed in a timely manner, even faster than expected. I've never worked with such professionals from dropping off the rental to picking up vehicle. I will definitely recommend Keenan to everyone I know. ????????
Excellent service! Thank you
Tony is the man. Everyone communicates and keeps you up to date with what is happening with your car. They worked with me and really brought my car back to life, better than before it was damaged.
Exceptional customer service by all!
Very professional and was always kept up to date on the repair progress
I loved how Mike took care of my car, always had time and patience to answer all my questions, always returned phone calls right away. My car is driving just as it did before the accident, like it was promised. I am impressed. Thank you very much for fixing my Subaru. K.
I was extremely pleased with the courteous staff. Mike was awesome. Very friendly and thorough. He kept me up to date on my cars status while it was in the shop. Body repair was exemplary.
Everything was handled with precision and excellence.
The shop was flexible and communicative. Great job.
I liked the daily text messages on the status of my car
As always, repairs were flawless and staff very prompt and friendly.
Car looks brand new
I could not be happier
Everyone there so nice and helpful
Daily updates on repair
it took longer than expected, but the work was very well done. Looks like a new car. Thanks
There was a lot of communications but they rarely had any content - and the day my car was originally scheduled to be completed, I had to call to get a status. As with this survey, someone identified I wanted text updates and to use my phone to reply to a survey - those choices were not correct. I would prefer updates with regularity that inform me. I also paid for some added work to be done that was not covered by insurance - I was surprised that I was not offered any discount for this added work (lower labor rate maybe?) - that's a first to me.
Bryan was great in keeping me updated. So far so good.
I was in a hit and run accident. The impact from the other car nearly split my bumper in half and caused other damages. The valet service picked it up and took it to Keennan's. Few days later, my car was brand new. It looks like I just walked out of a dealership with a new ride. The guys, Tony, Brian, etc., we're so great. They were nice, explained everything the damages to me in plain English, as I know nothing about cars.
Thanks for taking great care of my car. I am very happy with the work you've done with the car. It looks spectacular!!
My repair was thoroughly followed through by the Keenan team. They kept me in the loop and really managed my high expectations of the them. The repair was was done on time and better then thought possible. Thanks so much
Keenan always does a great job and everyone is so nice
Great repair. Kept me informed daily re progress. 110% satisfied
Good work and pleasant people
Everyone was very professional - courteous & nice - from receptionist to Mike the gentleman I spoke with on the phone However text messages were not as accurate as responses gained from telephone inquiries. Trust the work and love the condition of my car.
They were very accommodating and kept us up to date.
The process Was seamless, from one step to another. Thank you!
It would be helpful to customers who use the valet service for pick-up & drop-off service to have pictures of the completed work texted/e-mailed to them before you pay your deductible. I felt a little left in the dark on how the final work appears. I appreciated how I was kept informed throughout the entire process.
Excellent communications. Done work in timely fashion that was told Great job. Courteous n respectful
Very friendly, helpful people
Overall, everyone that I encounter was pleasant, however they all "beat around the bush" when talking on the phone and answering questions. I was in an accident and called Keenan. I was given an appointment 6 days after I called, which was no problem as my car was drivable. My appointment was on a Tuesday and repairs were expected to take 5-7 days. I called on Friday to find out the status and was told their was no one in the office to answer my questions and someone would call me in the morning. No one called, so I called Saturday and was told that my car would begin having work done on Monday (almost a week after bringing it in). I was a little disappointed to hear this. If no one was able to work on my car for an entire week, why was a given an appointment. Again, my car was drivable, so I would have liked an appointment that Monday when work actually started. I called again on Friday and was told that my car would be ready either that day or more likely Monday. It was not ready Friday so I called Monday morning and was told it would be done. No one had called me at 4:40, so I called back as they close at 5. I was told my car was in the final stages, but not ready. It would be ready the next day. I called the next morning and was told it would be finished. I asked what time, as I had to be at work at 5pm. The woman on the phone told me she could not give me an exact time, but before 5 as they close at 5. Again no one called later that day so I called again. I was told the same thing. It was in the final stages, but not ready, it would def be ready the next day and someone would call me first thing. Well, no one called Wednesday morning, so I called during my lunch break. I was told once again it was in the finishing stages and would be ready that day. Again, I had to work at night and again inquired about a time. I was told before close, so I asked so before 5? To this I was informed they are open until 7 on Wednesdays. I was told I could get a call in a couple hours. However, I did not receive a call so once again I called and was told it was not ready but certainly the next day. At this point, it had been over 2 weeks and I was continually told def today but then it wasn't ready. At this point, I called the main office to find out what was going on. I understand things happen and problems occur, but someone should have been straight with me. After this call, a man that oversees the Edgemont office called. I explained my frustration and was told this was "unusual". He agreed to pay for the rental for the days that I should have had my car back. In addition, he assured me that it would be ready Thursday. I called Thursday early afternoon and was told my car was ready. I told them I would be there between 2 and 2:30. Just after 2, I received a call that my car was not ready, it was waiting for the guy to paint the strip. But was told he was almost there and it would only take a half hour. I returned my rental got a lift back to the shoppe. Here I learn that the guy is not there yet. It was over an hour after I got to the shop before my car was actually ready. Meanwhile I had to frantically make phone calls to find a coach to take my place as I was not going to make it there at this rate. Eventually my car was finished. Keenan did waive my deductible for the inconvenience which was very nice of them. However, I still feel that honesty is the best policy and wish someone had been straight with me from the beginning. Furthermore, all the little items still in my car (pair of shoes, notebooks, tweezers, pens, CDs, etc were all thrown in my trunk. While a few things may have needed to be moved if the door had to be replaced, but did not so I was aggravated to have to dig for my name tag and other items that were not in the way.
The entire group of staff were friendly & accommodating .
My car was finished ahead of schedule
An excellent group of professionals
A service and repair thanks!
My car looks good and the interior has not been that clean since I purchased the car. You would never know there was any body damage it looks that good.
Quality is great. It took about two days longer than I thought it would.
Our Honda Odyssey was repaired quicker than expected and was extremely clean when dropped off. We could not even tell it had been damaged. Thanks Keenan.
This did not work out the way it was supposed to with the valet. I have no issue with the repair. The guy from Keenan finally brought my car out to me. A week after it was ready. I think this was a screw up on liberty mutuals part. Keenan I do not had any thing to do with the valet service. I would not recommend that valet service to anyone. They dropped the ****, Totally
Repairs looked great..really appreciate receiving the car back so nice and clean.
Great service! Thank you.
Thank you for your quick and pristine service! I always recommend Keenan Autobody to family, friends, neighbors, co-workers!
As always, Keenan has done an excellent job! The employees there are very nice and helpful, and the car looks great!