Poor Quality Control on paint - drips, runs and pops in paint.
I was so impressed by your friendly, fast and thorough service. Also your continuous communication throughout was amazing. And my car looks as good as new!!! I highly recommend you to anyone who needs their car repaired. Thank you so much. Feel free to post this on your site.
This was my second time using Keenan and they made a frustrating time bearable. The team located at 703 Baltimore Pike in Clifton Heights, PA kept me informed every step of the way. Brittany greeted me with a smile, Jim took pictures of my vehicle and assured me they would take good care of my car and Tony called me to inform me of the damage and cost of repair. He also told me what not to do post repair. I appreciate the customer service I received at this location, which is why I took my vehicle back a second time. I would definitely recommend this location to others.
Super surprised to see my car so clean and the work was awesome. ???????? up to the receptionist, the check in person, the repair persons, and even the behind the scenes persons. You rock! Fast and courteous service, definitely will reccomend and use again if needed.
You were great to work with.
Work was outstanding, customer service was exceptional, convenience was excellent, and overall experience was stellar - from start to finish.
Thanks for making this process easier and as stress less as possibly your whole team was there for us and took care of any questions we had again thanks
Richard I Nance
I just got the car back. It looks like everything is ok.
Well to begin with the staff was courteous and friendly . They contacted me and offered a variety of dates and times to MY convince. They offered assistance with my rental car which was a big help as well as excepted my rental at the time of return. I had concerns about my metallic paint & it appears to b a perfect match! My repairs looked really good .. GOOD JOB all the way around! I would definitely recommend others to use this shop!
Being a customer was a great experience from drop off to pick up! My car looks brand new and I could not be more happy with the work! I would highly recommend the shop!!
Jerry is a master mechanic and does fabulous work. Although it was raining when I picked it up. I could see the differences from drop off to pick up. Customer service was good. A few less emails would have been appreciated.
The Keenan team that took care of my vehicle were fantastic .everyone did a job well done .The whole team was very nice . From the front desk to the service Department hand down are the best... Thank you all so much
From the beginning Jim Conover answered all of my questions and eased my concerns. It was extremely convenient getting the rental car and taking it back. Also the updates were great and kept me informed of what was going on with my car. My car looks great!!! I've had work done at Keenan before and I will continue to patronize them as well as recommend them to others. Excellent service and work as always!!
Completely disappointed and dissatisfied.
I received frequent updates via email and text that helped me to understand how long my vehicle would be out of service. Everyone was very friendly and knowledgeable and willing to answer questions. Very happy with the service!
Customer service was excellent from start to finish. That's why Keenan is the best!
The service was great, and timely. The team members were extremely professional.
MORE ATTENTION TO PERFECTION NEEDS BETTER SCRUTINY.
Excellent communication with the progress of the repairs. Everyone I spoke with was very professional to assure me that the car is and was in good hands. I will recommend this company to others.
Loved the communication via text throughout the process! Really liked the connection to Enterprise rental. You guys made it really easy for me! Very friendly staff!
Thank you for taking care of my car
The personnel was friendly and professional. They kept me informed throughout the repair process. My car was ready much sooner than I expected.
Quick and convenient. Thank you and have a great day.
Thanks for taking the time to make sure the repairs were done right, and for keeping us informed along the way!
Excellent workmanship for the price
Everyone was very kind and professional. This company truly keeps you abreast regarding the different stages of your car's progress. I received my car, one day early.
Thanks for commendable service.
Thanks for keeping me updated and my car looks great.
Keenan did a great job fixing my flood damage claim.
Vehicle Make : Mitsubishi
Excellent work very pleased with the outcome!
Vehicle Make : Mini Cooper
On time, REALLY polite and friendly, car done right - many thanks !!
So far so good. Thank you for keeping me connected to the repair process.
The staff was friendly and knowledgeable, and the job was done in a timely fashion. I also was satisfied with the work and was delighted to get my car washed!
The staff and management at Keenan were very personal yet professional. It was a total pleasure and an extreme honor dealing with them.
Beautiful work. Fast service. Woulf definitel recommend.
This is my third experience with Keenan, an ABRA Company...and your team has always been nothing but professional, they go above and beyond to satisfy their customers...I would highly recommend your company.
From the moment I came for the appraisal until they handed me the key, i experienced consummate professionalism. I hope i can bring my vehicle for a ince over to keep it in as best a shape as one can given its age, mileage and previous accidents. Thank you for veing such a class act! Respectfully, Ms Brown.
Efficient and professional!
Extremely professional and kept me constantly updated-not to mention did an amazing job with my car!
My car looks wonderful. I was also surprised that my car was also cleaned. I will be returning if I need anything done. Thank you for the great service
Was very pleased with time and quality of work
Absolutely most pleasant experience. Staff was amazing, and made an incovenience for me most pleasant. I will refer them to everyone and anyone. Thank you so much again!
Thank you my car looks and rides like newGreat job great people
Very nice people, on time, clean and neat facility, kept me informed of progress
The quality n timely in doing the repairs
I was told the emblems that were plastidipped on my vehicle, would be done after the repair. This was on the estimate and everything. I told the guy when I picked my car up that it wasn't done when it was supposed to be done & he made he sound like there was really nothing they could do because the car was taken to a different abra shop in PA to be repaired. I just expect what was said to be done, would be.
Very quick service my car looks excellent and most of all the convenience of the car rental on site it help alleviate the stress of leaving your car for repairs.
Quick Service friendly customer service very knowledgeable will definitely do business with again thank you
It wasn't right, it's still there. They are fixing it. Ask me again later.
The staff and technicians were most helpful and accommodating.
They did a great job. Fast and paid attention to detail . Kept us informed through the whole process
The Team was absolutely awesome. I greatly appreciate all of the updates.My car looks wonderful and I would recommend Keenan to everyone.
Very happy with repair service and customer service.
Keenan had to keep the car because repairs were not completed correctly.
Totally professional from start to finish. Being updated by text made the process a lot less stressful.
Great communication through out!
Always a great experience!! Great Staff
Great customer service kept me updated took care of everything
Great atmosphere great customer service well satisfied greatly pleased with the service the friendly attitude the friendly atmosphere will tell anyone to come here all the time when they have an accident sincerely yours mr. Tyrone J
If all car repairs could be so easy!!!
Very nice company ... Everyone is so nice
Tell your team and thank them for getting my car back to me in 2days. I really appreciate them.
Keep the spirit of treaingredients prople,with respect. I was happy with satisfied with the service I received. I will be referring other people.
Your company was very professional. Called me every steps was taking place And Tony Pye Pye was great in handling my case. He explained the process well. The finished product was top notch work.
I will recommend your place to my friends.
Thank You so much for a great job done right.
Your employees were friendly,courteous and effecient.the repairs were excellent. Thanks
When I arrived at Keenan they were very polite and professional Marvin arm stead recommended me to use your services because he was pleased with the quality work performed on his vehicle last year, again I say thank you Keenan ! I am very pleased.
Keenan, an ABRA Company, can be trusted
Your car team was excellent from the office staff to the car repair men. They set up my rental called me to keep me posted on the repairs. I would use this company again and let my friends and family know how happy I was. Jean Bascelli Pryor
Was very very pleased with service all the updates and the time efficiency of getting my car back. You guys are awesome I will definitely recommend you to anybody who needs their car done. And everybody that works there that I spoke to were very very very polite thank you again!
Great communication, walked me through all the steps and always keep me up dated. Got my car back in less than 2 weeks. And she looks like a happy Toyota, thanks so much
I was very very satisfied with the repair that was done with my vehicle,again thank you for your good work.
I was surprised how fast i was able to get an appointment, very impressive.The two people I dealt with were cheerfull and thorough, the young lady at the desk taking all my info, and Jim the appraiser.And another surprise was the quality of work and how fast it was done.Thank you to all who made this a wonderfull experience. Used Your company in the past , and would use it in future if need be.
Everyone was very helpful drop my car in and had it done in less than a week
My mechanic was very explanatory, I understood what needed to be repaired and how much it will cost before he started the work. everything was done excellently.I am very satisfied
Staff was extremely helpful and courteous. I really appreciated all the updates in the progress of the work being done.
Vehicle Make : Volkswagen
This was the best customer service anyone could ask for from beginning To end service was excellent
I am completely satisfied. The car looks brand new again! I am so glad I chose Keenan to get the job done. I would highly recommend Keenan to anyone who's looking for expert service for their vehicle. Five star service!!!!!!!
Seems like the upper part of the rear passenger door (mainly the trim and rubber seal) is protruding out slightly. It's not flush with the panel like the driver's side is. I'm mainly concerned because this is where my 2 year old sits. Luckily it hasn't rained, so i don't know if water will leak in.
Great job by all and being notified in a timely manner made my experience a good one.
I liked the fact that I was kept updated throughout the process, so I had a general idea when my car would be ready. Everyone I met was courteous and helpful. Thank you!
It's a job well done , everybody are professional , I like the way they txt me & update me everyday on how my car is doing
I am so pleased with my experience at Keenan autobody. I was hesitant going with a company I didn't know, but after the first call to Keenan I was so glad I did. When I called to schedule my service I was scheduled quickly and in a high quality way by the receptionist. Keenan scheduled my appointment and arranged my rental car within a time span of a few hours. Once I arrived I was greeted cordially and met Jim who checked my car in and was sincerely interested in all of my concerns. My car was seviced in 3 days and when I got it back my car looked better than ever. I will recommend Keenan to ANYONE who needs autobody work! I will most certainly return to Keenan in the future!
It took three trips to have the repair completed correctly,once the final repair was completed . I had to have my insurance adjuster intervene to have to work completed properly. With this I would say that I'm finally satisfied
Very fine and nice individuals and very professional
in estimating and the repair. We will use Keenan
for any repair issues that arise in my household.
Well done I will come again thank you
Everything was great you don't have to change anything
Really can't say that I was completely satisfied as I have Only had my car but for a few hours. Cannot reply as to the quality of work at this time
I liked getting the update texts and all the employees I dealt with were very professional and helpful.
Jim was fantastic! I will definitely recommend this auto body shop to friends and family!
I was updated by text messages and phone calls and this made me feel good.
Thank you for keeping us informed throughout the process.
I really appreciated the email updates. It helped knowing where in the process I was in.
So far so good!! The staff was friendly and efficient!!! Thank you for cleaning my "dirty" car!!!! That was an added treat!!!
This is the 3rd visit to Keenan over the years with my or my grand daughters cars. Each Repair Experience was better than the last. From the Front Desk to the Repair itself, these guys are the Best. Thank You All, Very Much.
Veery satisfied I recommend all 10 the highest because i was treated with very much respect. Thank you a job well done. Very very accurate. As I said all 10s.
I am completely satisfied with Keenan service and I would recommend them
They kept it simple & fixed the car. No worries.
You guys did a great job! The communication was amazing and overall it was a perfect experience. I would recommend you to anyone who needs work on their vehicles.
Keenan always kept me in the loop via texts as to how the job was coming along. Great way to do business. Also loved that you washed and vacuumed my car. Nice touch. Would definitely refer people and come back if need be.
Thank you for a great job. Done quickly!
My experence with your company was the best service I have ever received . You are the best at what you do , Thanks Agsin
Vehicle Make : Volkswagen
Will definitely recommend Keenan to my family and friends. Service was excellent. Friendly,courteous and very fast. My car was ready in one day. Thanks guys.
This might have been the single best experience I've had after an accident. Thank you for providing clear expectations and then exceeding them!
Great job a s great experience! Would recommend to everyone.
The receptionists were pleasant, courteous, helpful and kind. The service personnel explained repairs completely and were fair in pricing. My car was ready quickly. I enjoyed getting text regarding the service. My car looks fantastic!! The repairs are excellent!
Car was not vacummed but the delivery of vehicle to my home made up for it! Thanks so much!
Good job. Nice people. Good communication. Thanks.
Your team was very thorough and quick with repair. They did a great job. Great paint color match and repair. You wouldnt even know my car had damage.
Great job. Thank you.
Great experience from beginning to end. We were kept informed on the progress of our vehicle & service & repairs were done efficiently, faster then expected! It was definitely nice to get our 4WD vehicle back before the blizzard! We really appreciate the hard work & great service! Our car looks fantastic! Very happy! Thanks Keenan of Clifton Heights! We will definitely recommend your body shop to anyone who needs work!
I have not had that pleasant of an experience with any type of service industry in a very long time. I thought experiences like that were gone with the past. It could not have been any easier or more pleasant and the work done on the car was beautiful.
No issues.. Quality service. No complaints here. Thanks.
I appreciated the update texts and the speed with which the repairs were done
Keenan did a great job with my truck. They were quick and very professional they kept me updated with everything that was going on.
Everyone was very sweet and handled everything professionally. They even drove me back in my car when it was freezing outside and my rental car was not ready yet. Even after I received my car, I was beyond impressed that they even took time to detail my car. Thank you for everyone who took time to take care of me and my car. I will defiantly be returning with anymore car damage.
Great job, faster than expected. Thanks
I hesitated to respond no here, but since you only asked one question I felt that was true, even though I recognize the problem I had was more a problem with the rental car. First, the seatbelt of the car reeked of men's cologne. I didn't notice until I got in the car and the rep was gone by then. Second, I was told initially I would get a comparable car to my Mazda 5, instead I was given a sedan. It was a challenge to fit my three kids in the back, we are used to having more room for cargo. Hopefully these suggestions can help you to have more satisfied customers in the future. The repair was great though and we are happy to have our car back.
Very convenient and fast service!
I loved my truck. You guys did a great job, however it still will not start! Thanks for the battery but I believe the accident caused another internal issue! I would still come back to you for service!
Thanks for the quick service. I didn't expect to see my car until after the New Year. I was completely surprised to get it back in just 4 days. Thanks again ... My car looks great!
Denise and joe were great! The service I received was exceptional! !!!
Very informative with extent of repairs. Finished repairs before than expected.
They did a very nice job, in a very timely manor, keeping me informed every step of the way, excellent job, thank you.
Would absolutely bring my car here again if I ever need to! The text messages I received telling me the status of my car was a nice touch and the work done looks fabulous!!!! So nice that it was completely cleaned on the inside too!
everything was good timing, cleaning of my car was excellent
Superlative customer service. Would recommend your company to everyone. Keep up the great work.
Vehicle Make : Mitsubishi
They make you feel like family. They make it more personable by using your name. From the moment you walk in the door to drop off your car, until you leave with your fixed vehicle you feel like your in the best hands.
The car looks great, and the ongoing communication during the repair was greatly appreciated
I'm 100% satisfied with service & staff. Keith Ewell was a very professional and helpful,and so was the staff.
Sincerely, Mr. James Mobley
I have been receiving multiple phone calls per day while I am at work from a number with no caller ID regarding this survey. Please remove my number from the call list immediately.
It was an awesome experience dealing with Keenan. My car looks better after the repairs than it did before the accident. They did a phenomenal job with the repairs on my car. Thanks Keenan!!!!!
Everyone was extremely helpful and kept me up-to-date throughout the entire process.
Great customer service. Kept me in the loop every step of the way by both phone AND text - the texting was great because I cannot always take a call while at work. Everyone I talked to was extremely kind. I will definitely be using them in the future for other car services (hopefully no more accidents though!). Thank you all so much for taking such great care of my Toyota for the past month! Glad to have her home!
Everything was taken care of Very Well And I Thank Them A Lot
Always timely, excellent and prodessional
Vehicle Make : Mitsubishi
It was fantastic. I was kept up to date of what was going on with my suv. The service was awesome. Thanks for everything.
You guys are awesome! So friendly and helpful. Nothing but the best!
I appreciate the thoroughness displayed in the restoration of my vehicle. I definitely chose the right place to fix my car.
Keenan was proactive in keeping in contact with me and helping with the insurance company.
They didn't fix it right the first time. We brought it back because they forgot to put a pin or bolt in the bumper cover, so when we went back they put a pin in when it should be a bolt. Also the seam is off, which needless to say we weren't waiting around for them to fix. I'll just take it to my mechanic to put the bolt in. I'm not a regular at a body shop but every car I ever got fixed I could not even tell it was hit when I got the car back. I won't be back.
Besides the fact that keenandid a fantastic job on my Escalade,
I was extremely impresses with the efficient and professional way
They went about it. Mike Kelley and the girls at the desk do their jobs extremely
We'll. The rental car was there when I arrived and the Text messages
Keeping me up to date on the progress were appreciated.
On a scale of 1 to 10 I would give the overall experience an 11.
had to return the next day to have some screws installed. it took about 10 minutes. so far no other issues.
I have had experience with Keenan in the past. Their work is exceptional and their service and communication with the customer is beyond compare. I wouldn't trust my car to anyone else.
Service was friendly and speedy. Thank yyou for a job well done.
Excellent job. And I was informed about the progress everyday. I will recommend this company to friends and family. Thank you so much.
A job well done. Employees were very nice. Work was finished within the time I was told it would be. I would recommend them to everyone.thank you Alicia W
It was just that."A JOB WELL DONE"
Excellent Staff and Workmanship! Total Customer Service Excellence. Above and Beyond my expectation Customer Service. Pain free & brief time away, (for the quantity of work necessary), from my "Baby" aka my "Lovey" aka my Car. I am definitely a Customer for Life and I am confidently sharing my experience with Family & Friends & Perfect Strangers, ifthe opportunity arises ????. Standing Ovation To All Involved! Much Obliged! Totally an 11 on a Scale of 1 to 10. Mrs. DVM
Thanks for the prompt service and keeping me up to date with the progress of my car
Not the same experience that I had in the past, my vehicle wasn't crying when I got there stayed extra day just for that Mike promised last night on Friday that it was going to be clean for them to stay one more day and it wasn't very disappointing!
My car came back in excellence condition. I loved the updates I received via text messages and the staff was very professional. I would recommend this company to anyone.
I was really pleased with the timeliness of my repair.
Thank you Mike and staff.
My car looked brand new. The repair was flawless. No one could ever tell I had been rear ended. All of the staff were polite and I was kept informed throughout the process. I would not hesitate to recommend Keenan as the place to go for auto repairs.
Very, Very Professional, Courtesy
Organized, Accomodable,Operate in Excellence
I'm Impressed, Very much so!!!
The staff is a pleasure to work with.
Keenan is a service oriented company that goes one step further in supplying satisfaction in areas of labor, communication and cleanup. Thank you for a job well done that goes beyond expectations.????
Can not tell there was front in damage from hitting a deer. Look like when I bought the truck new two years ago.
EVERYONE I worked with was above my expectation in service, even after coming highly recommended! The care and concern everyone had for my car was like working with family. My many thanks to Keith at Clifton Keenan for his attention to detail and understanding of my expectations.
We are completely satisfied with your work and your professionalism. We can see why USAA. uses Keenan Auto Body. Thank you again.
Always professional and prompt service. My car always comes back to me looking like new and clean.
Thank you on a job well done !
So far just one problem, the inspection sticker was removed and affixed back on the windshield, which maded the sticker invalid. This cancelled sticker WILL cause law enforcement person ell to stopme. Let me know what I must do.
Their service was cautious and professional
Keith the quality control manager is awesome! The entire experience was great!
Good work . Attentive staff. Very happy with outcome.
We could not have asked for better service
Completely and totally satisfied, with the work done and with the experience of dealing with Mike ****.
We will definitely recommend your company,
Thank you for such a positive experience
Job was excellent I can't tell were it was hit it . Thanks for doing a great job , I also use this company 3 yrs ago and the same excellent job
Awesome job and quick service
Vehicle Make : Volkswagen
Took too long, aware it was not Keenan's fault. Thankful for the reparations. Job was fantastic- not aware of any damage at all. Thanks for the wonderful job
This is my second time having them to repair my car, and I car looks so good when I pick it up. Thank you for working with me at this time