Wish every organization I work with were as competent and
friendly as the folks at Keenan Chadds Ford
Been using Keenan for 15 years. Always good service.
Vehicle Make : Volkswagen
Took 30 days, constant delays, the back bumper fitment is terrible, and on top of that my car is now missing my cargo liner, the rear tint on the back window is gone and window is filthy with fingerprints and glue all over. They also damaged my seatbelt and I was told has to be ordered and I have to come back to have it put in. I personally never want to go back and will urge others not to, I really hope these issues get fixed.
Pros: car looks great. Cons: took longer than I was led to believe. I was given a finish day more than once and made plans to pick up my car (the shop was a long distance from my home.) when the given day arrived, the car was not ready AND no one contacted me to revise the finish date.
I was thrilled when I knew that Keenan was
the repair facility. Mike Washkalavitch was very
good at keeping me informed ad to progress
even while I was in St. ****. Thank you.
Took twice as long to complete as quoted and interior is covered in dust
Other than that you did a nice job and did keep me informed of the progress on a regular basis
When I got my truck back it smelt like someone had been smoking in it for weeks!! Not happy about this at all!!
Very knowledgeable and pleasant attitudes very helpful and the job done looks great on my car. I would use this shop again in the future.
The staff made sure I was comfortable in my rental and kept me
Updated constantly on the status of my repairs.
Everyone was professional and made sure
I had everything I needed. They kept me
Informed every step of the way.
I would recommend them to anyone who
Requires repair work.
The staff were extremely, courteous, professional, kind and helpful. I liked it when Keenan kept in touch with me about my car and when it is going to be ready. I give them 100%.
A great job. Well done and on time. Thanks
The job that was done on my car was excellent. Everyone I worked with was helpfull and pleasant????
Excellent service. Thank you
The vehicle repairs were fantastic. It almost looked better than the original! Most importantly, the staff was very friendly and made the process very easy. I appreciated the kind atmosphere and frequent updates!
Excellent service I could not have asked for more!
Completed as scheduled and good communication during the process.
Wonderful experience from start to finish! Excellent, top notch customer service. The daily text updates were awesome. And my car looks fantastic!!! Thank you!!!
Been using Keenan for 15 years. Always happy
The quality of the work is good and the experience was just as promised.
Mike was amazing. He kept me up to date often with everything that was going on. He also explained everything he was doing to the vehicle in terms I could understand. I am truly impressed with his customer service skills as well as his knowledge about my vehicle. Thank you Mike.
Car came out great and everyone was super nice and accomodating!
Excellent customer service, thank you! Or Jeep looks great
Excellent rating very professional, couryeous, kept me informed with each step. SUPERIOR WORK PERFORMANCE. Nancy C
Thank you for the quick repairs to our vehicle! Hopefully we won't hit another deer and need to use your services in the future. But if we do we will certainly use Keenan again.
The service was excellent. Everyone I dealt with at both Keenan and enterprise were very professional and very concerned about my repair and satisfaction. I will recommended Keenan in the future. If I need future repairs I will return to Keenan! Thank you for treating me like I was your only customer!
I loved the friendly open welcome when I arrived. I think I could have asked Mike & TC to stand on their head & they would have. The service was fast friendly & the results were a car that looked like new. I would not hesitate to return or to recommend.
poor quality paint job, 2 attempts to make the repair job right, and it couldn't happen. Very, very poor quality of product and workmanship.
Automated call system not very reliable gave me a false completion text. Arrived to a vehicle not complete.
The daily repair progress updates came as a pleasant surprise. I can't remember the last time I needed auto body repair but, if future need arises, I'll know who to trust to do the work, and where to refer friends. Everyone I met at your facility was professional, informative, and gave me confidence my truck was in good hands. Thank you all. - Karl L
From the initial phone conversation, to the greeting as I walked in the office, the service started off great . The associates of Keenan were very friendly , organized and thorough. My experience with this branch was what every business should be. The work was performed in less time then quoted and they even cleaned the interior of my truck, which from working construction have them a challenge.This company will be on my mind if I ever need future work done on either of my vehicles and I also will be referring anyone in need of a place to go for repairs. A+
Excellent job all around, particular with the guys who did the body work
Great service from start to finish. Thank you!
Everyone was friendly and helpful. The work was done quickly but done well and I appreciated the text updates. It was great experience!
Everyone was excellent to work with. Thank you very much.
They did a great job i was very saatified. Customer service was excellent.
As always the experience with Kingdom was excellent if anything should happen again I certainly will recommend my friends and family to take their car 2 Keenan
Professional, and courteous !! And willing to make everything right .
We were impressed with the speed of the fixing, however, there were still small glass left in the car when my husband picked up the car. When he moves the chair it was grinding the glass peices in the car. We wish you had done a better job at cleaning up the shattered glasses in the car.
Great work. Great service. Very helpful and knowledge staff.
Great service. Fine work. Good people.
Keenan made the process simple and painless. They completed the job quickly and efficiently. They kept me informed if the progress of repair and I appreciated their friendly attitudes from the front desk to the person giving the estimate. Thank you Keenan. Would recommend you to others!
Your company is top notch, from TC, down to the body work guys. Your buisness was recommended to me by a freind, and I will do the same. Thanks again.
Excellent Service. Everyone been very courteous and very very help.
Excellent service, quick turnaround.
Excellent repairs and service
Vehicle Make : Mini Cooper
I was extremely satisfied with my experience with all of you. The workmanship on my car was expected . The way you made me feel when I was so upset , the personal way you help guide me through the process of insurance, and car rental was not expected. I hope I don't have need of your service again but if I do I will be convient that I will experience the same high quality of service and compassion . Keenan you are A plus. Many thanks to all of your employees.
If needed, I will definitely use your company in the future
Everyone there was cordial and professional. I couldn't ask for better service. Wow!!!
Everyone there was absolutely great, and we would definitely recommend them to anyone
Very friendly, empathetic staff. They made it easy for me to get my car repaired. Thank you. Car looks great!
Pedro and the two ladies that helped me where very professional and courteous.
And, the repair looks great.
I was very upset being at your organization to have repairs done to my car for an accident I didn't cause; I couldn't find my credit card and was very angry and ready to leave to no fault of your staff. I'm saying this because it's true and your staff was very patient and kind to me even at my worst. I apologized to the lady at the counter the lady in the enterprise office and the male from enterprise assisting me. They were nothing but kind and professional and understanding towards my problems. I hope I don't get into another accident but if I do I will bring my vehicle back to the most caring and compassionate people I've met. Keenan/Abra.
Thank you again for your patience.
Great team! Great job. Thank you
Vehicle Make : Volkswagen
appreciate the updates as repair work progressed
Very professional and friendly
Work was done quickly and well. Very responsive. And the people... Well, just the best. A joy to work with. Great experience.
Thanks for a great job by great people!
I loved the great work that Keenan did on my 2007 Jeep! It looked great outside and they went the extra mile to clean the inside as well. All staff involved were very nice to me from the moment I met them. I thought that it was great meeting all involved with the care of my Jeep. It was completed one day ahead of schedule. Great Job! GreatJKeenan!
Noticed the rear door seems not to be aligned as well as it could be.
Excellent job from the work, to the front desk!
Would definitely recommend you all
The girls in the office were incredibly professional and welcoming. The fact that Enterprise was there for delivery of my rental, and I could return it there when I picked up my car was fantastic. The work was completed to my full expectations. Thank you all for a pleasant experience and I would definitely refer my friends!
The customer service at this location is second to none!
Polite, friendly, thorough, good communications.
Pedro, Dani, T and the staff at Keenan were fantastic. I will use Keenan in the future and recommend you to others. Thanks for a great job.
Maureen and Pedro were wonderful! I was in an accident and they made the whole process painless for me, from the organization of the rental, to the great job of repairing my vehicle and keeping me informed along the way, to the pick up of my vehicle. Thank you Keenan of West Chester! I will definitely refer you!
Everything was great!!! Customer service , the job completion and text messages!
Awesome customer service- Anthony and TC were amazing!!!!!
I just wanted to say thank you so much for everything. You guys have made me feel very welcomed, and reassured me everything would be ok. I like that you get a text every so often to let you know how your vehicle's doing. I think every company and or repair shop should have that capability for their customers, it would definitely cut down on the calls customers would make to see how their vehicle is doing. Again thank you so much for everything and I do appreciate everything you've done for me. I will also recommend you to friends and family.
Did a wonderful job and customer service was great
Very satisfied. I was pleased with the service.
I had a rather large repair from an accident I recently had. I felt that everyone at Keenan was knowledgeable and truly cared about getting me back with my car as soon as possible. Every question was answered quickly and they called me everytimw they said they would with an update. I was completely satisfied with the entire business-from the friendly front desk woman to the mechanics who took the time to answer my questions. Thank you for making an unpleasant experience (dealing with a car accident) a lot easier!
Great job. Great service. I would recommend to a friend.
I am never disappointed with Keenan's ! Always professional quality work....the entire staff is very helpful and they do a great job making my car look like new !
I know when I take my car to Keenan's the repairs will be done right and hassle free !
Thank you !
Looks like new ! Quick delivery..
Job was handled quickly and professionally. Repair was highest quality. Staff was so good at keeping us informed of the repair progress. Experience could not have been better. Thank you Keenan Auto Body!
Your automatic text message told me my car was done but it was not. You cannot rely on computers for customer service with humans
Great team at Keneen South and I want to thank everybody for their kindness and incredible professionalism during the entire process, Pedro, TC, Bob, and the rest, just a great job!!!
The Upolstry was damaged on the driver side interior
Work done not properly
Work not complete when told it was done
Scuff marks on truck when told to pick up
Great consumer service. Finished ahead to projected time. Good looking job.
Everyone was nice job was done earlier than expected. Hope not to get hit anytime soon or ever for that matter but if I do i would come back to Keenan's
My car looks and drives like new! The littlle bit i actually had to talk to someone they were always very friendly and helpful. The text updates were timely and prevented me from having to call To get updates. That was excellent. My car looks awesome ! All and all a great experience. Thank you!
Bob is a great manager of this location.
Very pleased with my Accord repair and repaint after an upsetting car accident. Thank you for a job well done. Lori P
No comment. I was satisfied, and that is why I selected Keenan.
I have used your services a number of times. All have been excellent.
Outstanding experience. On time and the car was detailed when I received it. It hasn't looked this good since I drove it off the lot as a new car.
Great work. Excellent communication throughout the job. Would definitely use this location again.
We've taken our cars there for years. Service and work has always been great. Thank you!