Communication was terrible. Took a month to fix my car, originally told it would be 2 weeks. Was told employees lost pieces to my vehicle which was part of the delay. Thst isn't reassuring! When I was finally able to pick up my car, the lug nuts weren't completely tightened on one wheel. Good thing I noticed!! I'm really disappointed, thought Toyota had better professionalism.
The whole team was very helpful. They took the time to answer all of my questions and the whole time they had a great attitude. I have had REALLY bad experiences with repair shops so I do ask ALOT of questions. They were very understanding, knowledgeable, and just plain nice, even when I asked to see the old parts!!! I am definitely coming back. I will try the service department next even though it's a bit of a drive. It's worth the time and gas expense for great service with great attitudes. A big thank you to the whole team.
My car runs like its new. And tell them thank you for cleaning the inside and outside of my car. I'm getting old and have too many things to do to squeeze in cleaning. I appreciate all that was done.
My tire pressure was low when I brought the car in for the repair and the they added air without me saying anything. Thank you for that and the inside of the car was nice and clean when I picked it up. Thank you very much!
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