Moody's Collision Centers - Gorham

We can't thank you enough for ensuring that our car was returned looking like new !

Clear communication and quick service. A job well done!

Very good job nice people and professional

Great service and work!

Missed areas to paint. Left glue or adhesive on window and door. Vechile is louder than normal when running. Brakes do not feel normal. I work Monday but I will be coming in Tuesday to discuss the issues listed above.

Thank you, my car looks great!

You have an excellent front office team there in Gorham. Totally professional in their communications with me. Also kudos to the guys in the shop who never disappoint in their craft !

I really appreciated how you kept me in the loop on the status of repairs and if anything needed to be added to the service you called. It really helped me to not have to worry about what was happening or if it would be done on time. My car looks brand new. Thank you all for your hard work!

Great job

Quality repair and on time service

Wonderful as always. Thanks for the excellent repair and communication Raleigh and team.

Great group of employees

Very satisfied

Beautiful job, and really nice to have the inside cleaned as well!

Very happy with the service it was like having a new suv great work I go to no one else if I need work done

Soozy is a very pleasant and welcomingface for your organization. Raleigh was excellent to work with and kept us well informed during the repair process.

The process took longer than I was led to expect. Updates were few and it seemed that there could have been a better process to manage and trouble shoot potential delays for things like the chipped tail light being discovered at the end of the project. Why not look things over as they are received? Or you could explain to the customer that parts won't be in and wait to schedule the job until all the parts will be available. The paint re-do problem was understandable (i guess), but it seems the scheduling of the whole job could have been tighter. If not, maybe your efforts to maximize efficiency through volume work set ups for the paint dept (or something like that) are making the cars out of service time quite long for fender bender jobs. Luckily, I'm retired and should have had only one day when car sharing within my family didn't work. I ended up paying for 2 days of self-pay car rental instead of one. If attentive communication and extra effort to use my old tail light on a temp basis was considered, I could have used my car. I realize that would have taken more labor hours, and would not have been efficient. I didn't feel like being a **** to push for that kind of solution. The vague communication put me in a position to have to rent at the last minute. I thought I could just duplicate rental arrangements of the previous week if I initiated it. That didn't go smoothly at pick up time on the 2nd Tuesday at the rental office and I was late for my appointment due to the chaos. I also had to listen to my husband get vocal about his frustration with Moodys as the week progressed. The job looked good at the end. Thank you for wanting to get the quality of the appearance right. I noticed a vibration or rub noise when I used the car Wednesday night. If it continues I'll get it checked out and rule out a bent frame or a vibrating body panel. Sometimes when the car sits for a while the wheel hubs and calipers get rusty and it feels rough for a while. Not sure what's going on yet.

Excellent experience

The body work looks great. We really appreciate the interior cleaning of the whole car. My wife is very happy to have her car back. Thank you!

Repairs made it look like new. Took a little less time than projected. Process throughout was smooth.